Courts Singapore review: Bad after-sales service

I don't have an issue with the products Courts carries (since they are just a reseller) nor their price.

What irks me is their after-sales.

Couple of months back, I bought a LG 10kg washing machine, and a LG 9kg heat pump dryer. Total more than $3k.

On installation, the delivery does not keep to the timing.

After installation, stacking the dryer on top of the washer, I realized the the doors opens to different sides. I ask the installer to help me flip the door for either one so that both opens on the same side, else it is not practical to use.

I know it is quite easy to flip it, just a few screws, But the installer refuses and replied rudely claiming that it is not his job. I called up the customer service immediately, and they asked the installer supervisor to call me. After repeating myself and explaining the situation, he says he will look into it. But he just called the guy who installed for me, that guy just continued arguing with me, raising his voice and walked out.

I got no choice but to relent to it, and was understanding enough to think he may have other deliveries he needs to rush to.

But that is not true. He was at the bottom of my block for the next 2 hours, sleeping in his lorry.

I complained to Courts customer service and I did not get a single reply or call back.

What happened next is, the dryer stop drying just 6 months later.

As it is under warranty, I called LG directly.

LG service came, and to our shock and annoyance, LG technician commented that the installation was wrong. The installer from Courts did not install the drainage pipe correctly. The right way is to lay up the dryer drainage pipe to the side, and connect it to the washer drainage pipe which should then go into the floor trap. What Courts did is just left it dangling at the middle. The wrong installation resulted in the chokage and hence the dryer stop functioning.

Crap service and irresponsible installer from Courts!