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CB Electronics and Technology Courts Singapore Coffee table and customer care service
Courts Singapore

Courts Singapore review: Coffee table and customer care service

S
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9:37 pm EDT
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I want to complain about my wooden coffee table that I bought from Courts, and their customer care service. If I place a piece of paper or a book on the table, it tends to stick to the surface, and the print from the book may transfer onto the table.

Initially they attribute it to my usage, but I disagree as it doesn't align with my experiences with furniture from other wooden furniture, which have endured prolonged use without issues (10 years and more). The table I bought from Courts has issues in less than 6 months, not even a year. Another reason why I reject the usage issue is because, if it is a usage issue, it should affect a small area of the surface, but this one affects the whole table surface; if I were to put a paper or book, it will stick to the table - this does not make sense.

Summary:

-The coffee table issue isn't just a minor problem; it's a major one that affects the entire table surface. For example, if I were to put a paper or book, it will stick to the table.

-Seating it's because of how I used it doesn't make sense because I've never had this problem with furniture from other furniture shows, even when I've used them a lot and for years.

-I think there might be something wrong with how this coffee table was made or its quality.

-This table was bought in less than six months, which is way too soon. I expected better because Courts is known for good products, and we purchase with a warranty.

We could have bought from other shops, but we trusted Courts, and it is really disappointing if Courts does not keep its promise to make customers happy.

Secondly, the response I got from their customer care service was an unsatisfactory response. The first few responses were fine. But the last response I had with them gave me a bad impression. No response for 2 weeks. He even mentioned 'sofa' when I was complaining about 'coffee table'. This shows that the customer care service does not even read and willing to even help customers resolve issues.

Desired outcome: My desired outcome is simple: Send a furniture repair specialist to fix the surface of the table - restore its surface and polish or apply whatever to keep the surface not sticky. Not asking to replace with a new one if it can be repaired.

Oct 01, 2023 11:23 pm EDT
Courts Singapore customer support contacts
Address

50 Tampines North Drive 2, Singapore, 528766, SG

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Dear Sapien Elva,

Thank you for reaching our in COURTS SG.

We apologize for the inconvenience that had caused you.

Please send us an email at customercare@courts.sg.com with your TAX INVOICE NUMBER together with your name used here for us to verify on this.

We look forward hearing from you soon.

Best Regards,

Elton

Customer Care Associates

COURTS Singapore
Update by Sapien Elva
Oct 01, 2023 11:50 pm EDT

I have emailed you again with the tax invoice that you requested.

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Update by Sapien Elva
Oct 09, 2023 3:54 am EDT

I wanted to provide everyone with an update regarding the issue at hand. Unfortunately, for your information, the matter remains unresolved at present.

Update by Sapien Elva
Oct 18, 2023 7:07 am EDT

Just a friendly update for the public readers, there's not response and not resolved.

Update by Sapien Elva
Oct 26, 2023 6:36 am EDT

Just to update the member of public, this has not been resolved. Nothing from them.

Update by Sapien Elva
Nov 03, 2023 9:46 pm EDT

Public update: Still no response from them.

Update by Sapien Elva
Nov 13, 2023 6:27 am EST

To the member of public: Courts still did not update since the October regarding this issue.

Update by Sapien Elva
Nov 24, 2023 2:06 am EST

There are still no response

Update by Sapien Elva
Nov 29, 2023 6:57 pm EST

Still no response

Update by Sapien Elva
Dec 07, 2023 1:00 pm EST

Update: As of today, Courts still did not update anything and nothing is resolved just like many cases here. Highly do not recommend courts.

Update by Sapien Elva
Dec 29, 2023 7:34 am EST

As of today, coming to new year, this issue has not been resolved

Update by Sapien Elva
Jan 19, 2024 9:18 am EST

Still not resolved after 4 months. Courts is highly unreliable.

Update by Sapien Elva
Mar 02, 2024 7:00 pm EST

Unresolved. Been about 6 months

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