Menu
For Business Write a review File a complaint
Courts Singapore

Courts Singapore review: Bad hotline experience 1

X
Author of the review
12:37 am EDT
Verified customer This review was posted by a verified customer. Learn more
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am giving two stars due to my recent experience with customer service at Courts Tampines. When I first called the hotline, the representative was very patient and attentive. He listened to my request to get a shorter delivery window, as I believed all schedules were pre-set for the day. However, after waiting for over an hour, the delivery person did not call us.

I called again and spoke with a lady named Norain. Although I admit I was impatient and raised my voice, I was frustrated that she did not listen to my concerns and repeatedly provided the same information while I was speaking.

I understand that my behavior could have been better, but I expect customer service representatives to be more attentive and responsive. Norain's approach was disappointing, and I believe she could learn from the first representative I spoke with, who handled the situation much better.

Aug 01, 2024 10:11 am EDT
Courts Singapore customer support contacts
Address

50 Tampines North Drive 2, Singapore, 528766, SG

File a complaint Write a review
Hi X-Toma,

We are sorry to hear your unpleasant experience with our hotline agent. Please allow us to make it right. Kindly share your invoice or receipt number and contact us at customercare@courts.com.sg.

Thank you and looking forward to your email soon.

Have a great day.

Regards,

Janice

Customer Care

COURTS (Singapore) Pte Ltd 

(a subsidiary of COURTS Asia Limited) 

50 Tampines North Drive 2, Singapore 528766 

www.courts.com.sg
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

1 comments
Add a comment
B
B
B. Keebler
Verified customer This complaint was posted by a verified customer. Learn more

It's great to hear that your first interaction with the hotline representative was positive. They were patient and attentive, which is exactly what good customer service should be. However, it's understandable that the frustration grew after waiting for over an hour without any contact from the delivery person.

I can see how your experience with Norain added to the frustration. It's important for customer service representatives to listen and respond appropriately, especially when a customer is already upset. Your feedback is valuable, and I hope Norain and the team can learn from this to improve their service.

More Courts Singapore reviews & complaints

Courts Singapore - Totally screwed up my order 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Courts Singapore - Bad service attitude from salesman 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Courts Singapore - Poor customer service / refund policy 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Courts Singapore - Courts extended warranty 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Courts Singapore - Salad spinner
Replied
The company left an official comment to this complaint.
Courts Singapore - Hitachi washer
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Courts Singapore - Courts online order
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Courts Singapore Contacts

  2. Courts Singapore phone numbers
    +1 (800) 222-6868
    +1 (800) 222-6868
    Click up if you have successfully reached Courts Singapore by calling +1 (800) 222-6868 phone number 0 0 users reported that they have successfully reached Courts Singapore by calling +1 (800) 222-6868 phone number Click down if you have unsuccessfully reached Courts Singapore by calling +1 (800) 222-6868 phone number 0 0 users reported that they have UNsuccessfully reached Courts Singapore by calling +1 (800) 222-6868 phone number
    Customer Care
    +65 91 873 905
    +65 91 873 905
    Click up if you have successfully reached Courts Singapore by calling +65 91 873 905 phone number 10 10 users reported that they have successfully reached Courts Singapore by calling +65 91 873 905 phone number Click down if you have unsuccessfully reached Courts Singapore by calling +65 91 873 905 phone number 7 7 users reported that they have UNsuccessfully reached Courts Singapore by calling +65 91 873 905 phone number
    18%
    Confidence score
    Shuttle Bus Service Enquiries, Feedbacks and Lost Items
    +65 65 004 168
    +65 65 004 168
    Click up if you have successfully reached Courts Singapore by calling +65 65 004 168 phone number 3 3 users reported that they have successfully reached Courts Singapore by calling +65 65 004 168 phone number Click down if you have unsuccessfully reached Courts Singapore by calling +65 65 004 168 phone number 17 17 users reported that they have UNsuccessfully reached Courts Singapore by calling +65 65 004 168 phone number
    FlexiPlan Accounts
    +65 1800 222 6868
    +65 1800 222 6868
    Click up if you have successfully reached Courts Singapore by calling +65 1800 222 6868 phone number 4 4 users reported that they have successfully reached Courts Singapore by calling +65 1800 222 6868 phone number Click down if you have unsuccessfully reached Courts Singapore by calling +65 1800 222 6868 phone number 5 5 users reported that they have UNsuccessfully reached Courts Singapore by calling +65 1800 222 6868 phone number
    More phone numbers
  3. Courts Singapore emails
  4. Courts Singapore address
    50 Tampines North Drive 2, Singapore, 528766, Singapore
  5. Courts Singapore social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024