Menu
For Business Write a review File a complaint
CB Internet Providers Cox Communications fraudulent bait-switch tactics!
Cox Communications

Cox Communications review: fraudulent bait-switch tactics! 4

C
Author of the review
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was lured to Cox communications because I was offered a special price for bundled services for a period of one year by the customer service rep I spoke to. This was for Cable TV, Internet, and telephone. When I got the bill it was far more than I had agreed-to on the phone. It took more than an hour to get resolved and even then the bill was not adjusted to the amount I had agreed to pay. I normally would not have carried the matter too much further, but I found out that my Friend, Lynn Wentz had switched to Cox with the same promises of saving money, and agreed on a rate, only to get the bill and a big surprise that it was not was was agreed, and in fact was a LOT bigger. It may be that what we have discovered is an effort by Cox to bait-and-switch customers and then gouge them. In the absence of an up-front contract price it would be hard to prove, but there IS an implied contract in these dealings and possibly a violation of Federal law. I am posting this to see if other customers in VA are experiencing this anomaly. I am sure Verizon's lawyers would love to find more on this story.

4 comments
Add a comment
N
N
Nova123
Fairfax, US
Sep 12, 2014 2:29 am EDT

I had similar issues with Cox as regards the bait & switch for pricing in VA, with the 1st bill being more than double the amount promised (including taxes & fees) that I confirmed at least 5 times with various customer service reps, supervisors & Level 2 employees. Cheats & liars, basically, this whole company really., , ,

T
T
Tawanna Frazier Lumpkins
US
Jun 21, 2017 10:03 pm EDT

I agree. I am experiencing the SAME issues! Told my bundle would cost me $159.04 per month for a year and at the end of the install it was $288!

C
C
Cox is a lyer
US
Aug 21, 2018 12:44 pm EDT

I just googled this heading and found your post. The exact same thing just happened to me. My husband got a quote
for $79.00, when the service rep came to my house suddenly all these fees starting adding up. The price out the door
was at $127.02 per month. That is nearly twice what we were quoted from the telephone rep. I refused to accept the service and sent the Rep. on his way. A few minutes later some telephone rep from Cox who was clearly calling from a country far away wanted to know why I canceled when I told him he could have cared less. Well GOODBYE CABLE,
there are far many ways to watch TV and to access the internet. Like I am now with my hotspot on my phone that I have with TMobile. COX SUCKS!

D
D
Deekay729
US
Jul 11, 2019 1:45 pm EDT

They're doing it here, in Ohio too!
They quoted me 39.99 for basic t.v. only and then sent me a bill for 89.99 and told me that's the prorated amount and that my regular bill will be $115 per month!

  1. Cox Communications Contacts

  2. Cox Communications phone numbers
    +1 (888) 278-6660
    +1 (888) 278-6660
    Click up if you have successfully reached Cox Communications by calling +1 (888) 278-6660 phone number 0 0 users reported that they have successfully reached Cox Communications by calling +1 (888) 278-6660 phone number Click down if you have unsuccessfully reached Cox Communications by calling +1 (888) 278-6660 phone number 0 0 users reported that they have UNsuccessfully reached Cox Communications by calling +1 (888) 278-6660 phone number
    Closed Captioning
    +1 (800) 234-3993
    +1 (800) 234-3993
    Click up if you have successfully reached Cox Communications by calling +1 (800) 234-3993 phone number 0 0 users reported that they have successfully reached Cox Communications by calling +1 (800) 234-3993 phone number Click down if you have unsuccessfully reached Cox Communications by calling +1 (800) 234-3993 phone number 0 0 users reported that they have UNsuccessfully reached Cox Communications by calling +1 (800) 234-3993 phone number
    Support
    +1 (866) 961-0027
    +1 (866) 961-0027
    Click up if you have successfully reached Cox Communications by calling +1 (866) 961-0027 phone number 0 0 users reported that they have successfully reached Cox Communications by calling +1 (866) 961-0027 phone number Click down if you have unsuccessfully reached Cox Communications by calling +1 (866) 961-0027 phone number 0 0 users reported that they have UNsuccessfully reached Cox Communications by calling +1 (866) 961-0027 phone number
    Sales
    More phone numbers
  3. Cox Communications emails
  4. Cox Communications address
    6205-B Peachtree Dunwoody Road NE, Atlanta, Kansas, 30328, United States
  5. Cox Communications social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
  7. View all Cox Communications contacts
Cox Communications Category
Cox Communications is ranked 8 among 64 companies in the Internet Providers category