Cruzen Motor Group’s earns a 1.0-star rating from 6 reviews, showing that the majority of customers are dissatisfied with their purchases.
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I bought a car from this dealership when I was 8 months pregnant and started having problems with the vehicle as soon as I left
I bought a car from this dealership when I was 8 months pregnant and started having problems with the vehicle as soon as I left. I brought the car back to them on 4 different occasions and they claimed to fix it. But now that I'm just outside their 90-day window (my life has been pretty busy with a new baby and 3 other kids), I finally took the car into a shop that's owned by a family friend because the issues have never been resolved. They just told me that the car's engine is shot and it needs a new engine which will cost me more than the car is even worth. So I called the dealership to work something out since they were so "nice" before and they just said, "well you bought the car as is so there's your answer." I told them I was going to take them to small claims court and they said, "look forward to it, I go everyday." DO NOT BUY FROM THIS DEALERSHIP. I have learned my lesson.
I bought a 14 Subaru WRX with 47k miles
I bought a 14 Subaru WRX with 47k miles. The car hasn't even been driven 1k miles. It has a blown motor, blown head gaskets, Coilovers aren't even put on right, driver side axle broken, starter and battery looks like it was beat down with a screwdriver, quick release front bumper was glued so it won't fall off, broken front lip, missing back skirt. But hey, I got good APR thanks to them, the only plus. When I purchased the car, I was expecting about 2-3k in expenses since the dealer and service reps looked real shady, but I was not expecting this much problem with it. The car looks like it was purchased at an auction by them and they didn't even bother to inspect it. Definitely do not recommend. At the end, it's my fault cause I knew better, but like I said, I was prepared for something bad, but not literally a whole new car. The representatives that work at this dealership are not professional and they hang up on their customers to not deal with their complaints. Representative Dillep and the Business Manager named Denise were rude and so impatient to hear my complaint.
Cruzen Motor Group Complaints 4
We just want our car back cuz we put a lot of money into it and believe it got taken under wrongful accusations and if we can get caught up with
We just want our car back cuz we put a lot of money into it and believe it got taken under wrongful accusations and if we can get caught up with the payments from when it got taken till now can we continue the payments..
I went to finance a car at Cruzen Motor Group, LLC in Reno
I went to finance a car at Cruzen Motor Group, LLC in Reno. They told me I was approved, so I gave them $4600 as a down payment on a 2011 Ford Mustang GT. They took the car and my money, but I was in Las Vegas at the time. They towed the car from Vegas with all my belongings still inside. Now they won't give me my deposit back or return my stuff. Can someone please help me?
I bought a car from Cruzen Motor Group, LLC in Reno, Nevada on 7/02
I bought a car from Cruzen Motor Group, LLC in Reno, Nevada on 7/02. They told me to contact the MI dmv to find out what documents they needed to send to MI for my new car's title, registration, and plate. I called the MI dmv and got the info, but when I called the dealership back, they refused to send the documents. My husband and I called them two more times, but they yelled at us and hung up. Even a MI dmv agent called them, but they hung up on them too. Now the dealership says I need a MI vin inspection, certified copy of application of MI registration, and to pay all fees before they'll send anything, but MI doesn't require any of that.
Is Cruzen Motor Group Legit?
Cruzen Motor Group earns a trustworthiness rating of 71%
Reliable, but always remember to protect your data.
The age of Cruzen Motor Group's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
However ComplaintsBoard has detected that:
- Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
- There was some difficulty in evaluating or examining the information or data present on the cruzenmotorgroup.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Cruzenmotorgroup.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The cruzenmotorgroup.com may offer a niche product or service that is only of interest to a smaller audience.
- We detected that cruzenmotorgroup.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
- Cruzen Motor Group protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
On November 13th, I went and put down 6,000 on a 2013 Ford Fusion with a 180.00 fee to use my card
On November 13th, I went and put down 6,000 on a 2013 Ford Fusion with a 180.00 fee to use my card. That would leave me with a balance of a little over 3,000. I filled out the app in the office and gave them all the documentation they asked for, including 6 references. I told the owner that I don't make much with my job and my credit isn't good. He said everything is okd and they wouldn't run my credit because they were going to finance in-house. They approved my application, told me my payments, and said I was good to go. They just reminded me to make my payments because they are the ones carrying the 3000. I started a new job on the 19th and had to change my phone number on the 21st for personal reasons. That's when they came on the 25th using the gps tracking in my car and repoed it. They said since I didn't notify them of the changes, they are taking the car. Then they tried to say I lied about my phone number and employment on my app when I did not. They first told me to come in and refill out the app with the correct information. Then they said they wouldn't give me a refund and I needed to bring what's owed on the car plus towing fee to get my car back.
About Cruzen Motor Group
One of the key factors that sets Cruzen Motor Group apart from its competitors is its extensive selection of high-quality vehicles. Whether you are in the market for a sleek sedan, a spacious SUV, or a powerful sports car, Cruzen Motor Group has got you covered. Their inventory boasts a wide range of makes and models, ensuring that customers can find the perfect vehicle to suit their needs and preferences.
In addition to their impressive vehicle lineup, Cruzen Motor Group prides itself on delivering exceptional customer service. The company understands that purchasing a vehicle is a significant investment, and their knowledgeable and friendly staff is dedicated to assisting customers throughout the entire buying process. From providing detailed information about each vehicle to offering expert advice, the team at Cruzen Motor Group goes above and beyond to ensure that customers make informed decisions and drive away satisfied.
Furthermore, Cruzen Motor Group recognizes the importance of maintaining a strong online presence. Their website, cruzenmotorgroup.com, serves as a comprehensive platform where customers can explore their inventory, schedule test drives, and even apply for financing. The user-friendly interface and intuitive navigation make it easy for customers to find the information they need and make informed decisions from the comfort of their own homes.
Cruzen Motor Group's commitment to excellence extends beyond the initial purchase. The company also offers a range of after-sales services, including maintenance and repairs, to ensure that customers' vehicles remain in optimal condition. Their team of skilled technicians is well-equipped to handle any service needs, providing customers with peace of mind and convenience.
Overall, Cruzen Motor Group is a reputable automotive company that stands out for its extensive vehicle selection, exceptional customer service, and commitment to customer satisfaction. With a strong online presence and a dedicated team, Cruzen Motor Group continues to be a preferred choice for car buyers looking for quality vehicles and a seamless buying experience.
Overview of Cruzen Motor Group complaint handling
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Cruzen Motor Group Contacts
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Cruzen Motor Group phone numbers+1 (775) 683-9595+1 (775) 683-9595Click up if you have successfully reached Cruzen Motor Group by calling +1 (775) 683-9595 phone number 0 0 users reported that they have successfully reached Cruzen Motor Group by calling +1 (775) 683-9595 phone number Click down if you have unsuccessfully reached Cruzen Motor Group by calling +1 (775) 683-9595 phone number 0 0 users reported that they have UNsuccessfully reached Cruzen Motor Group by calling +1 (775) 683-9595 phone number
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Cruzen Motor Group address1855 Mill St, Reno, Nevada, 89502-1511, United States
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Cruzen Motor Group social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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