Cuda Zoo
Reviews and Complaints

i orda and nevr receved it. I wana refund.

They never pick up the dang phone or reply to an email when I was tryna buy somethin'. It's just plain unprofesh, man.

so i tried to get in touch with cuda zoo about their stuff but nobody answered my call or email even tho they told me to email. seems kinda sketch to me. might wanna avoid this one.

I bought somethin' from dis company, but got da wrong thing 3 times. I sent all da wrong stuff back, but still ain't got my refund. Don't waste yo money here, folks.

listen up. I gotta say, I am not a happy camper right now. I ordered this dope Popcorn machine from Cuda Zoo about a couple of weeks ago on August 14th. I dropped $187.49 on it, ya know? The thing is, it still ain't arrived and these guys ain't saying jack squat. I tried to reach out to them - left voicemails, sent emails, the whole nine yards - but no one's gotten back to me yet. It's like they've ghosted me or something. So, honestly, right now I'm pretty miffed about the whole situation. Looks like I'll have to take my business elsewhere.

i order sum stuff from cudazoo on concessionsite.com and they took my money but i still havent got my stuff after over a month. i tried contacting them but they dont respond. dont use this company i would give them 0 stars if i could.

I ordered them cereal bars that I saw on the web page, but they sent me the wrong ones. Someone came to take them away real quick, but it's been like 6 weeks now and they still haven't given me back my money or said anything to me. I've tried calling, leaving messages, and emailing, but they ain't answering none of it. They already took my money, $187.66, and I really need it back. Honestly, I wouldn't even give them one star.

I bought some lights from Cuda Zoo, LLC and they said it was not available anymore. They offered a new item or refund but I still haven't got any money back. I've tried calling, emailing and texting them for a while now and I still haven't heard back. It's more than $300 so it's not okay and a regular company would pay you back already. This place is terrible, don't buy from them!

I bought a new kettle for my popcorn maker from Cuda Zoo LLC on 3/5/22 and never got it. They gave me invoice number *** and after speaking with *** a few times, he said he found it on the shelf. He promised to send it out, but it never came. I've tried calling him back several times since then and left voice mails, but he never returns my calls. I feel scammed by this company and especially ***. It's been almost four months now and no kettle. I think they just took my money and ran. If *** sees this review, he can call me.

No response when trying to return a product On March 9th I placed an order for part to fit in my popcorn machine. Invoice XXXXX. I received the part on March 11th and it was not the correct size for my machine. There were no instructions on the receipt on how to return. I called (XXX) XXX-XXXX which is the customer care number and left a voicemail. No call back. I emailed on March 11th as well. On March 16th I sent pictures of my machine asking if they could help determine the correct part. They responded and said they were working on the return process. What does that even mean? I sent another email on March 20th asking them again for the return instructions.

The product was returned since the shipment was so late. the seller is not refunding my money. I placed an order on July 23 for my business and the seller hadn't sent my order until September 2. when the order finally came on 9/2, I did not need it since it came too late. Therefore, as soon as FedEx delivered the order I immediately return it to the seller. However, the seller has not sent me my money back. I tried to resolve this issue by emailing them as well as calling to leave messages. Unfortunately, neither my email nor messages were responded. The order invoice number is XXXXX. and the original invoice received via email is attached below.

On 06/09/202 I ordered a $1459.00 espresso Machine and was never delivered the product. Money was never refunded and Customer Service does not respond Order Invoice Number: XXXXX, Date Ordered: 06/09, Product ordered is a Pavoni PGL-16 Romantica Professional Chrome espresso machine. Product was paid in full but no machine or refund provided. Customer Service is non-responsive and has never been able to be reached. Multiple attempt have been attempted over the last 6 months but no refund. Payment made via PayPal. Order status online says "Complete" but no product and no refund has ever been delivered or made. I am seeking completion of this issue, either a Product or Refund. No other contact information is given other then Customer Service.

I have been trying to get a refund for goods not delivered to me due to discontinuation of product. On March 20, I ordered, online, a freezer chest. After charging my credit card, I received an e-mail from CudaZoo, LLC, explaining the chest was a discontinued item, and they would credit my card. I waited 7 to 10 business days for the credit to be applied, then attempted calling the customer service. Since then, I have repeatedly tried, through phone calls and e-mails, to contact their office. I have left messages on each attempt. It is always the same, the supervisor, Zack, claims to be away from his desk, or helping another customer. I have received no return calls. After researching the company a little further, I have read similar complaints from other customers, who have been trying for over a year to receive their refunds.

No delivery, No contact, can't get ahold of anyone that works there. I ordered a popcorn "Flav-R-tator" a month ago. I was contacted the day after I placed my order by a friendly employee who let me know the shipping would be delayed. No problem, I get that. However now it's been a month, I can't get ahold of anyone when I call the company and I've called for a week straight. I've also emailed twice asking for updates with no reply. As a last ditch effort I messaged on facebook to see if I could figure out where the item is. Getting to the point where I feel it might be time to stop payment on the order, however I don't want to do that if the item has actually shipped as is on the way. But I can't get ahold of anyone to get any information. First experience with the company was positive and I was impressed that they called so quickly. Now everyone is MIA. Should we send a search party?

I was charged for a product that I puchased ($135.06) and never recieved. I want a refund, but they refuse to contact me. I purchase a mop bucket from Cuda Zoo's concessionsite.com on October 15th. Order Invoice #XXXXX. They never delivered the product. I late saw an email asking if I had received it with no good indicator as to whom this email was from but was able to finally tie it to them. I contacted their phone number listed on concessionsite.com which took me to their central Cuda Zoo line. It went to voicemail, so I left one (Oct 29th). Days later, no call back. I called again, voicemail again (October 31st). No call back. Called again, voicemail picked up yet again so this time I submitted a contact request through their site (Nov 2nd). Still haven't heard back. Looked online and saw many others have issues with them and that they are a scam. Also called today, same voicemail. *All calls at varrying times of the day

Ordered 2 FC pitchers.Call received they were not available and company could not provide a ETA.Order to be canceled and refunded.No refund issued yet I placed an order for 2 Funnel Cake Pitcher August. I received a phone call from Zachery Barber indicating that the 2 funnel cake pitchers were on back order. He indicated my options were to wait for them or I could cancel the order and an refund would be issued. I choose for the refund as the items were needed for an event in September. I have called and emailed regarding my refund and received no response. I finally received a call from Zachery Barber but only because he thought I was placing a new order. I told him my issue and he said the refund would need to be processed by their accounting department and he would have them call me. To this day, I have not received a call and the refund has not been issued. I continue to leave messages and send emails and have not received any response.

have called theh over 40 times to return a cooker bought for XXXXX.00 dollars sent to *** all specs on what we needed we bought a cooker for our gas station for XXXXX.00 he ask what was the voltage was and what was the phase of electricity.i told them several times power was single phase he said ok no problem he sent me a spec sheet it showed 3 phase power i told him it wont work he said no problem that can do single phase he then ask me to text him a picture of the specs on our cooker i sent him a text of the plate with the info on our cooker showing it was single phase and 220 volt. I RECEIVED the new cooker sure enough it was three phase wont work then he told me the specs said three phase i said I told you it has to be single phase he stated he would call giles the company who built the cooker to see if it could be returned and from that point there has been no contact with cudda kitchen. So i called giles and they said no problem they would take it back no questions ask just tell cudda kitchen to send it back. i have emailed several times and called at least 30 times no call back i talk to giles they said this has happen before with this company but they would do all they can to help. they contacted cudda but no answer but giles told me that cudda knew that giles could not make the cooker that was ordered in single phase i want to get my money back so i can purchase a new cooker that will work for our store and i would get a giles made cooker if the new one was less then the one i received i want the remainder given back but i need a cooker