Menu
For Business Write a review File a complaint
CVS Customer Service Phone, Email, Contacts

CVS
Reviews and Complaints

cvs.com

Learn how the rating is calculated

1.3 28 Reviews 3333 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CVS Complaints 3333

ComplaintsBoard
R
11:46 pm EST

CVS bad customer service

my husband on oct. 30 went to cvs store at 301 prima vista in psl to buy cartons of cig. they raise the price from 35.00$ to 55$ when he came home i told him to take them back when he was told they would not the asst.manager was rude and told him toleave the store and not to return i told my husband i would go up to talk to the store manager i go to the store all the time and know the girls and the manager on the receipti dont see no refund.on monday the 31th went up to the store to be greeted by the same girl when i said i wanted the store manager and ask her if she was the one that talk to my husband the day before.

she became rude and told me to leave the store i did get a little upset told her i want the store manager she said he wasnt there itold her i would be back she told iam not allowed back i then told her i would tell everyone in my area not to shop there anymorei have been going to this store for years needless to say i went to wallgreens and purchase my cigs they charge me 40$ acarton 15$ dollars less i will no longer shop at any cvs stores and iam still will talk to the store manager i hope this girl is fired for her rudeness and the lost of costomers in our area

CVS you all are full of IT! You all advertize that you all have $59.00 Net book . I have a CVS that is located right next door to my job, and I would go inside everyday just watch to see. If you all would get in the Net book, I watch it for 3 weeks straight and you all never ever had the netbook even when they were approx 99.00 the employees would say oh we are waiting for the truck to come in. You ask when the truck come in. Then they said or they never came on the truck. I have a rain check that I have been holding for approx 1 ½ month. And still noooooo never got it.

Read full review of CVS and 8 comments
Hide full review
8 comments
Add a comment
F
F
Falline
US
Jun 21, 2016 5:01 am EDT

On Sept. 30th. 2011 I was in the CVS store in Atchison, Ks. I went in to buy a carton of cigarettes. The lady that waited on me was new to the store, but i had known her for years. She could not find the brand that i asked for so i tried to direct her to it. As i was talking to her the female manager came up, grabbed the carton off the shelf & just threw it on the counter in front of me & told me too stop being so rude.

I WAS NOT BEING RUDE. just trying to tell the sales person where they were. well one thing led to another & I told that manager that I would never come into that ##$$%%^ store again. Believe me if I am being rude people would know it. A week prior to that I was in the store looking at some things I was interested In buying later & the same saleslady & another worker & I were talking about the products & we were really enjoying ourselves.

Well to make a long story short, I will never go into that store again & I also had all my perscriptions transfered to another store. I dont need to be treated that way. I got along without that store before it came here & I can shop elsewhere. I just wonder how many other customers that manager will run off. I tried to find the main phone number to report her, but I guess this will have to do.

B
B
Barbara Grant
US
Jun 21, 2016 5:01 am EDT

I am a loyal customer ov CVS, and enjoy my trips their. I am sorry to say, that I put in a disposable camera for developing, almost a month ago. I may be old fashioned, but when it comes to pictures, i like to have them in an album to look at them.. I still have not received my photos. I am upset, because these are pictures of my new grandbaby, and i wish to show the folks i work with.

Barbara Grant

S
S
smoosh
Dadeville, US
Apr 29, 2012 10:06 am EDT

That's one big run-on sentence.

I
I
Idocare
Washington DC, US
Jun 21, 2016 5:01 am EDT

it's been awhile since this happened. Are you ok? Do you relive this often? Perhaps a therapist would help take the edge off.

R
R
rxtechsince92
Arlington, US
Jan 15, 2012 5:40 am EST

The maturity and intelligence in this complaint is overwhelming! Thank you

H
H
Hogwarts Student Zachary
Orange, US
Dec 24, 2011 1:11 am EST

If you really are Ruth's husband than even making a threat is a criminal offense.

R
R
Ruths husband
Farmington, US
Dec 24, 2011 1:05 am EST

Why don't you ###s who obviously work at CVS shut up and not reply to my review if you are going to harass her. I wish I could meet you face to face. That way I can hit you so hard your teeth end up coming out the other side of your head. I would not do that but ofcouurse when I made this "threat" the the person at the store she asked me to leave the store. Something I would not carry through. She then threatened to call the police if I did not. That cashier is going to get fired. I tell you that. I will keep bugging CVS until she does. My wife is friends with the manager and some of the staff so it will happen.

H
H
Hogwarts Student Zachary
Orange, US
Dec 24, 2011 1:00 am EST

They would not just tell your husband to leave the store without him doing or saying something he should not so tell us another one. Also for some products like tobacco they do not allow returns. I agree with heath2011, for someone who is old enough to smoke you sure don't behave that way. I also get the feeling that you are considering not getting your way as being treated rudely.

As for telling everyone in your area not to go back, I am sure they won't be listening to you. Also if you and your husband are like this all the time I am sure they will they will be going to CVS knowing they will not run into you there. Telling you that you can't have your way is not being rude so she won't be rude for doing her job, no matter how much you talk to the manager.

ComplaintsBoard
J
9:24 pm EST

CVS expired food/terrible customer service

I purchased a fruit preserve at CVS on 11/12/11. When I came home and made a PB&J sandwich for my 7 year old son, he spit it out complaining that the taste was awful. I looked and realized that it was expired (DEC 13, 2009). I went into the store and was advised to call 1-800-shopCVS where I was later contacted by their risk management department. They were incredibly rude, almost as if they didn't believe that I was telling the truth. I asked for a supervisor in that department (John Monaco) who also promised to call me back and never did. They have pretty much ignored my complaint and have "dismissed" me. I have several pictures of food items that were expired for several months. Some even a year. The store manager advised me that she did remove a lot of expired food off the shelves.

I happened to be near another CVS and went in to look at their food section and (not to my surprise) found several expired food items there as well! This is disgusting and I cannot believe that a company of that capacity can do this and get away with it!

At a minimum, call back when they say they will. Or at all!

Read full review of CVS
Hide full review
ComplaintsBoard
D
3:28 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My girlfriend felt an asthma attack coming on December 20 and called the local CVS pharmacy to see if she could get a prescription inhaler or a Primatene Mist (OTC) inhaler. The pharmacy tech that she spoke to told her that they had Primatene Mist inhalers but could not sell them. (These inhalers are scheduled to be banned for sale by the FDA on December 31...

Read full review of CVS
ComplaintsBoard
I
11:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

After trying to update my personal information numerous times, cvs pharmacy failed to do so. Not only that, but after 10 years of going there, now all of a sudden they decide they want to call to ask if I want refills. What's the problem? They called the wrong number and violated my privacy!! I do not want others to know about whatever illnesses I have...

Read full review of CVS and 1 comment
ComplaintsBoard
E
12:07 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I just received the some of worst customer service of my life. I wanted to ask the pharmacist (the pharmacist who cares) to suggest an infant medication for my son who is 30 months olds. After waiting three - minutes waiting for some assistance from your pharmacist who is litterally sitting two feet away and utterly ignoring me; I finally said, "Dude, are...

Read full review of CVS and 2 comments
ComplaintsBoard
K
6:03 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS employment

Cvs Pharmacy is unfair and treat their employees like Trash. The employees are working on less hours so their bosses can get their bonus at the end of the year. Also why is called CVS Pharmacy when the pharmacy closes at 6 pm on Saturdays and Sunday and most holidays. They treat their front store employees like crap they leave them alone during lunch breaks and when employees ask for days off they manager says sure to their face but will not give to them. Lunch breaks are a joke along with normal breaks I now that if you work in management you are not allowed to take a break or leave the store. They schedule employees alone or when someone calls out sick the person working the register isn't allowed to use the restroom sometimes for 12 hours until the next person comes in. CVS Pharmacy is a joke also on Shoplifters. Anybody can steal from their it is easy if their is only one person their also if a flash mob wanted to come in and rob them they would walk away with the whole store because most of the time only one person is working. The manager most of the time says that they ate working when they aren't. COME ON CVS PHARMACY treat everyone fair and stop treating your employees like crap Pee ons that you would refer as employees are people too. EVEN WLMART CLOSES ON CHRISTMAS YES the WHOLE STORE NOT JUST THE PHARMACY. ALSO Christmas is someones birthday not a ploy to make the money you can make before the end of the year just so you can pad your books.

Read full review of CVS
Update by Kellyva3
Dec 19, 2011 7:01 pm EST

The company Has Changed so much since I started about 3 Years ago. It is either work their or let my family live on the street or let them go hungry. Until I can Find Something else.

Update by Kellyva3
Dec 19, 2011 6:51 pm EST

Because something needs to be done for the working class in america that live paycheck to paycheck. People need to think about how they treat their employees. DOn't Leave them alone in a store so they cannot use the restroom, not able to eat for 12 hours, not being able to spend time with their families on Certian Hoildays, Big Giant Companies forget the People that really make the money the Cashiers, Stock Clerks, Night Crew, Cleaning Crew.

Update by Kellyva3
Dec 19, 2011 6:37 pm EST

Bull I'm not unskilled and unqualified I have been working in the Customers Service Area for Many years Since I was 18 Yrs. Old. I have even Been a Store Manager. I have been to College and articulated from the top of my class.

Update by Kellyva3
Dec 19, 2011 6:32 pm EST

I have two Teenage children to make sure they are clothed and I also make sure that they have a roof over thier heads and food in thier stomachs. I wouldn't be a good mother if I didn't do what i HAD to do if to make sure they where taken care of. IMY Family becomes First. I'm not talking about name brands either. SO yes I'm Looking But why quit a paying job to go down to no pay until you find something that is SOOOOOOOOOOO Wrong.

Update by Kellyva3
Dec 19, 2011 6:21 pm EST

no you are not when the you are the only one working and your family depends on you to keep a roof over their heads and to pay the bills. I'm looking but because of the way the economy is they are slim pickin's out there.

Update by Kellyva3
Dec 19, 2011 6:10 pm EST

i wasn't

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
8:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

When I entered the store, I was greeted by a strange man who said, "What do you want?" I proceeded to tell him that I was returning some items, which then prompted him to look through my bag, which he did without asking, and then take my receipt. He then said to me, "What is this crap?" I was taken aback by the comment and asked him if he was even an...

Read full review of CVS
ComplaintsBoard
P
3:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS coupon offer

email offer stated "Save $5 on $30 in-store coupon available through 12/11/11* >
with the option of printing email offer to present in store or "load to card"
I shopped on 12/11/11, and when offer did not come off order, I emailed them: here is their response:
Thank you for your reply regarding your $5.00 off $30.00 Extra Buck reward.

While it states in your email that it was available through December 11th, 2011, the date you were showing is the date that you can either send it to you card or print the coupon. The coupon was actually sent to the card on December 5th, 2011. Once the coupon was sent to you ExtraCare card, you had 4 days in which to use the coupon which made the redeemable expiration date December 9th, 2011.
this expiration date rule was not in any printed area, and is misleading.

Read full review of CVS
Hide full review
ComplaintsBoard
S
8:36 pm EST

CVS beware aggressive receptionist name tag atavia

I was told to step out side and fight by a CVS receptionist, wow, simply for trying to return an unopened item. I explained that on my receipt it reads we have a few days to return unopened items and that was the CVS corporate policy and the letters CVS meant Customer Valued Service. The Black witch with Multicolored straw like weave on said step out side and I will give you Customer Valued Service in a punch up. Her eyes lids were torn wide open with the adrenaline of the Hollywood movies of old.

I was terrified and ran out of the store never to return.

Beware the scare and Do not go there to South Deshon or North Deshon CVS Pharmacy or you will be cursed and/or cursed at forever more.

Read full review of CVS and 1 comment
Hide full review
1 comment
Add a comment
H
H
hoopcity45
Davis, US
Mar 06, 2012 12:55 pm EST

Yeah I don't believe this story one bit.

ComplaintsBoard
Z
7:46 pm EST

CVS expensive prescription drugs

I just spoke with Walmart Pharmacy who volunteered to me that they always check to see which way is the most inexpensive for the customer. So apparently I am not asking too much in expecting that my pharmacy do this as a courtesy as I have put my trust in my Pharmacist and have been let down by CVS Pharmacy. I am not happy with your service and will be moving higher up if not settled to my satisfaction. Also, the publicity that you receive from this will not be good. Please see what you can do for me as I cannot afford to throw my money away and that is exactly what has happened.

It has over a year since I contacted you and have had no response and have still been paying too much for my Acyclovir & Tamoxifen. I have asked the pharmacists several times why I have my health pass card and they don’t know or at least they say that they don’t know. Instead of telling me not to run it through on my insurance cause it is less expensive to do a 90 day supply on both without my insurance. I don’t know what else to do. I think it is your responsibility to inform your customers of this. As of today I have spent $558.68 since 10/2009 on these 2 medicines when I could have and should have spent approximately $176.

A difference of 382.68 which I could desperately use since these are not the only prescriptions that I have filled with CVS $1861.64. Now when I ask to put it thru on my Savings Pass I’m told that I need to pay another membership fee because it is expired and has done me no good at all. It is hard enough for me to remember all my meds I don’t need the additional stress of trying to come up with more money for prescriptions. It is not good for my health.

I want to be reimbursed for the $382.68 and I want to be set up in your computer to always run thru on the 90 day supply for $11.00 or I will transfer my business and it that doesn’t matter to you. I will go to the top of CVS and the top of the Pharmacy and the bad publicity that you receive will not be good. Please contact me ASAP because I am not going to be ignored again. If I don’t get a response very soon I will begin taking action. Thank you and I hope you understand my point and sympathize with me.

Read full review of CVS and 3 comments
Hide full review
3 comments
Add a comment
G
G
Galboke
US
Apr 24, 2012 8:25 pm EDT

I just spoke with Walmart Pharmacy who volunteered to me that they always check to see which way is the most inexpensive for the customer. So apparently I am not asking too much in expecting that my pharmacy do this as a courtesy as I have put my trust in my Pharmacist and have been let down by CVS Pharmacy. I am not happy with your service and will be moving higher up if not settled to my satisfaction. Also, the publicity that you receive from this will not be good. Please see what you can do for me as I cannot afford to throw my money away and that is exactly what has happened.

It has over a year since I contacted you and have had no response and have still been paying too much for my Acyclovir & Tamoxifen. I have asked the pharmacists several times why I have my health pass card and they don’t know or at least they say that they don’t know. Instead of telling me not to run it through on my insurance cause it is less expensive to do a 90 day supply on both without my insurance. I don’t know what else to do. I think it is your responsibility to inform your customers of this. As of today I have spent $558.68 since 10/2009 on these 2 medicines when I could have and should have spent approximately $176.

A difference of 382.68 which I could desperately use since these are not the only prescriptions that I have filled with CVS $1861.64. Now when I ask to put it thru on my Savings Pass I’m told that I need to pay another membership fee because it is expired and has done me no good at all. It is hard enough for me to remember all my meds I don’t need the additional stress of trying to come up with more money for prescriptions. It is not good for my health.

I want to be reimbursed for the $382.68 and I want to be set up in your computer to always run thru on the 90 day supply for $11.00 or I will transfer my business and it that doesn’t matter to you. I will go to the top of CVS and the top of the Pharmacy and the bad publicity that you receive will not be good. Please contact me ASAP because I am not going to be ignored again. If I don’t get a response very soon I will begin taking action. Thank you and I hope you understand my point and sympathize with me.

B
B
bearkat
Brentwood [Contra Costa County], US
Nov 24, 2012 7:11 pm EST

I just wrote you a comment but I forgot this. I am transferring all my prescriptions.Remember Costco and Walmart are always cheaper. I use CVS only because it is closer but no more. Please read my complaint. You can contact FDA also. Do not go to a site that charges you. Government help is free. My user name is Bearkat.

B
B
bearkat
Brentwood [Contra Costa County], US
Nov 24, 2012 7:01 pm EST

Are you certain CVS is selling you drugs made in the US? I'm just starting my fight against this unscrupulous company but I will prevail. Good luck

ComplaintsBoard
M
7:37 pm EST

CVS sale items mislabeled

On 3 separate occassions your company has printed in the sale ad the Sylvania Netbook wireless mobile internet device for 59.00. this summer you advertised it and i went in and they said “we received 6 in and they sold last evening” i said the sale did not start until today and they said someone new was working and they sold them “sorry”. the 2nd time it came out i went in at 10:30 they said we only got six in and someone bought 4 and 2 others bought 1–i said why did you sale 4 to the same person–why only 6 when it is the main feature item? so i thought this paper came out and i went in when the doors opened and of course they had none this time.

they said sylvania quit making them but the Buckhannon store has 3 left that is 20 miles from where i live and i am sure by the time i got there there would be none–i said if they quit making them how come other stores got them they just shrugged their shoulders–i buy all our medicines there and you can check my cvs card i purchase a lot of items there–

for this weston store to do this to customers who are loyal is not right –i just wanted 1 small netbook computer–why is this not false advertising not getting them in and the flyer saying it is available and other stores have them and weston does not–i am requesting that cvs ship one to the Weston Store with my name for me to purchase it at the sale price add–this is so unfair for some of us to be treated like this when i shop there diligently for medications and the Lewis County Emergency Squad parties for the candys and the Halloween and Christmas parties.

for the ball teams with items and birthdays..please see what you can do– i work very hard for my money and want to spend it wisely—thank you–

Read full review of CVS and 1 comment
Hide full review
1 comment
Add a comment
F
F
fair shopper
Newtonville, US
Apr 09, 2013 4:58 pm EDT

I went into CVS today and brought 2 candy bars. The second one was supposed to be 25 cents but I was charged a full dollar. The price was mislabeled. I didn't notice until after I had already swiped my credit card and so I figured it wasn't worth the hassle for 75 cents. Still really annoying though.

ComplaintsBoard
V
1:00 pm EST

CVS problems with customer service

After they changed the people working in there pharmacy I have had nothing but problems. Today was the icing on the cake a young and I’m going to say it as it is, smart ### girl named Brandy first lied to my boyfriend, then to me, and then to cover her ### her boss. I will no longer be doing business with them. I’m the customer and they should do anything possible to help me instead of argue with me. And especcially lie to her boss. This is the CVS at Pryder and McCarren. It took 6 hours to get a hand written script from my Dr. good thing it wasn’t med. nessicary or I’d be dead. Get the other people back or train the new ones good customer service not how to be total ###.

Trying to get some stuffs from CVS and used their coupons. When I check out, the CVS staff was stare at me like I will steal things. When I scanned two coupons, she said you can only scan two which is something I dont understand. Why Cant I scan more than two coupons? And the computer accepted my coupons but the lady took out the coupons and said you didn’t meet the requirements for these coupons and I’m going to void them. So I said I don’t want to buy anything now. Since she ruined my day, I decided to leave without buying anything. But she suddenly I was stealing if I used the coupons.

How can a staff called a customer stealing just because the customer misused the coupons? I was very mad and I do NOT want to go back again. CVS needs to tell the employees how to treat customers!

Read full review of CVS and 1 comment
Hide full review
1 comment
Add a comment
P
P
Phyllis Macklem
Port Saint Lucie, US
Mar 04, 2013 3:26 pm EST

I spent $90.00+ today in the store and when I Went to pay I handed the associate my coupons plus a 20% off everything coupon sent to me by e-mail from CVS. After inputting all my items in the cash register she told me I would have to check through my computer for the barcode info in order to get the 20% off. She wasn't able to do it at the cash register because there was no barcode she stated. There was a barcode/coupon code: [protected] which she said she couldn't use. Please someone tell me what to do besides going to Walgreens instead of CVS.

ComplaintsBoard
R
5:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS denies every name brand durg

Had been getting prescriptions filled fine until 2011. Now Carmark Administrators has devised a plan to save money by refusing all name brand prescriptions and making them very difficult to get filled. I am not talking about the ones with generic versions. I am talking ones where no generic versions are available. Whether you been taking the drug for years and whether or not you got current refills Caremark Prescription Card will at some refuse to pay. You must try a different generic drug in that class within a year for 30 days.Then submit the brand name prescription after 30 days of tring the ineffective different generic drug before it can be paid.I feel most people getting a prescription can not wait more than 30 days to fill .I am sure this action caused a lot of Caremark Prescription Card tons of pain and suffering and I wouldnt be surprised deaths.
Ok whatever happened to just paying the higher co pays in such case. Dont deny the medication all together.
Any class action suit lawyer s should look into this and stop this practice.

Read full review of CVS and 1 comment
Hide full review
1 comment
Add a comment
D
D
DirecPath CustomerCare
Atlanta, US
Nov 18, 2011 6:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Valued Customer,

We sincerely apologize for your experience and appreciate your feedback. Rest assured we are committed to improving your service experience and would like to speak to you further in order to do so. Unfortunately this and other social media outlets do not provide any details from which we can use to research your account history. Please feel free to reach out to us via our online customer satisfaction survey by loging into your account and clicking ‘customer survey’ at http://my.direcpath.com/users/login, or by emailing our Customer Advocacy department directly at: feedback@direcpath.com. We look forward to talking with you soon!

Sincerely,

DirecPath Customer Care
[protected]

ComplaintsBoard
M
10:41 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

If you're lucky you'll receive lackluster and indifferent service at the check out counters. This store has transferred/fired all its adult clerks and replaced them with incompetent and rude kids. You'll do better going to the Rite Aid or Walgreens on nearby Hamilton. Don't say you haven't been warned.

Read full review of CVS
ComplaintsBoard
M
5:47 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS untrained pharmacist

I made the biggest mistake this year, and that was going to my local drug store for my flu shot. I have never had a flu shot where it was stuck in the top of my shoulder. I felt as though the pharmacist may have done this on purpose because during the shot, he said; owe you feel pain. After receiving the shot, I went to the internet to learn about the proper procedure for giving the flu shot and from what I read, I know the pharmacist was not trained. Instructions state you are to locate the deltoid muscle. This muscle is in the upper arm forms the round appearance of the shoulder. To locate the region to administer the vaccine, measure four fingers down from the top of the shoulder. This was not done as my shot was administered in the top of the shoulder. I'm going to post this as much as possible to deter people from obtaining their flu shots from their local pharmacist who may not know nor care what he/she is doing. Very bad experience which I would not wish on my worst enemy.

Read full review of CVS
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
3:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I will try to make this short. I have been going into CVS for a very long time. Yesterday I went into the store to find the things in the advertised flier not to be in the store. I am still waiting for the Libby Pumpkin to come into the store (10 for 10.00) and it still has not come in. So to my disappointment, I had to pick up one thing that was there I...

Read full review of CVS and 2 comments
ComplaintsBoard
N
2:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS people in general

Just to set the record straight;

It doesn't matter which side of the counter you are on - CVS is going to screw you. Employees are worked off the clock, mentally abused on a daily basis and told by their district manager that if they do not like the way they are being treated then quit because CVS doesn't need them. If you are a customer you are going to be waited on by the employee who just got their ### handed to them for some insignificant thing like leaving a sliver of paper towel on the floor when cleaning up the ### and puke that some other customer just spewed all over the restroom. Working with the public is the worst job in the world. The only thing that is worse is working with the public at a CVS store.

Read full review of CVS and 1 comment
Hide full review
1 comment
Add a comment
F
F
fed_up_in_TX
US
Jan 26, 2012 8:39 am EST

Yes, this is true. No matter what part of the store you work in-- front-end or the pharmacy, you are not treated as nicely as they'd like the public to think you are. You get yelled at for stuff that someone else did/didn't do, and when you go to remedy the situation so the stuff doesn;t have to just sit there, you get yelled at for putting stuff away in their proper spots. . . even after being asked to do it! Several people I know at other stores besides mine are contemplating going elsewhere. Too much is expected from the employees for too little pay.

ComplaintsBoard
M
10:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS replacing with generic form

BE AWARE: When you have a prescription on automatic refill and the refills run out. The lead pharmacist filled it with a generic form of the medicine knowingly that I have always had the real form of the medicine. When I finally caught it, she states the doctors fault! Because he did not specify! ONLY for 5 years I have had the real medicine.
1. if she was doing her job, she would have asked 2. she would have notified us if we wanted the generic form 3. when confronted, she played like she did not know what we were talking about.
The lead pharmacist stated she would log it into the computer and we could pick it up and return the 90 pills of generic medicine. She stated the pharmacist working would know everything. I stated my husband would be driving 70 miles to pick it up on Saturday because we were away.
He drove there : 1. nothing was logged in the computer 2. pharmacist working did not know anything 3. no pills were available! My husband was given 3 pills and told they would order them. The Lead Pharmacist was contacted 3 days prior. This is an outrage and this person is the Lead Supervising Pharmacist at CVS in Leonia NJ

Read full review of CVS and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jake hold up
Northampton, US
Nov 17, 2011 9:22 pm EST

http://professionals.epilepsy.com/page/statutes_by_pharmacists.html
some states require the doctor to specify brand name necessary on rx. Otherwise substitution to generic is mandatory. Some doctor's choose to switch the rx from brand to generic and so it is not necessary to call the doctor's office to check. That is why there is a clear place on the rx that states that the doctor must write the words "Brand name necessary." The generic would have to be dispensed if this is not written there. Take a peak at your rx before you turn it in and make sure to read this spot on your rx. Before you blast the protocol, you may want to go on the internet, like you did to type this ridiculous post, and see what the laws are regarding prescriptions. The rest of your complaints stand, but do not blast the pharmacist for something that you obviously know nothing about. Know your stuff before you blow your horn.

ComplaintsBoard
B
2:39 pm EST

CVS these people here are very rude and arrogant to the customers

On 4/29/2010 I entered your establishment to get pain pill refilled from a f/u appendectomy. Our store in Parker is very busy during the winter months due to the snow birds. However they have left and there were only two of us waiting. A young lady was on the phone helping a customer and infront of me was a lady who was very pale and looked like she was going ro pass out. I asked her ho long was she waiting to drop off prescription and she said 20 minutes. There were 2 people in the back doing absolutely nothing than I could see so I walked up to an elderly lady and ask her if she could wait on this poor sick lady. She did and then waited on me. I was really weak from having staples taken out of my abdomen and said I would return later. This was around noon. I am not suppose to drive so a friend took me back after work about 5:30p.m. and thesam lady said the pharmacist couldn't read my name and just didn't fill it r ask someone to decifer the doctor's handwriting. Now most people who drop off prescriptions and either sick/post op or need the medicine to live. These people here are very rude and arrogant to the customers. I've worked in the medical field for forty years and believe me if I talk to people or treat them the way these people do I would have been FIRED. There are too many people out there that needs work and I know they are rude all the time. My last experience in Cvs was a bad one.

Read full review of CVS and 1 comment
Hide full review
1 comment
Add a comment
P
P
Phyllis Worth
Las Vegas, US
Oct 10, 2012 1:00 pm EDT

I AGREE WHOLEHEARTEDLY. NOW THAT WE CAN GO TO WALGREEN'S, I PLAN ON TRANSFERRING OUR PRESCRIPTIONS TO THEM. CVS PHARMACY IS LOU-U-U-U-U-U-SY AND NO MATTER HOW MANY COMPLAINTS ARE MADE, THE SAME THING OVER AND OVER, JUST A DIFFERENT DAY!

ComplaintsBoard
E
7:38 pm EST

CVS very bad customer service

I just had one of the rudest customer service experiences (cvs store #714, Somerville, MA) in a very long time. I had made the mistake of scanning a coupon that wouldn't work on sale items at the self-checkout that immediately locked up. The self-check-out attendant (#0028843?) pushed me aside and claimed that she doesn't see the coupon in the slot. She then just walked away without a word to me to the other cashier at the register who finally came over after about 5 minutes and got the coupon out for me but started to walk away with the check-out still locked. I mentioned this before she reluctantly told me to go over to the register counter to be rung up by the first staff member (a cranky old lady who never smiles). She started to ring up my purchases and even told me to push an item an inch to her on the counter as if she couldn't reach it (seriously?). She gave me my receipt without a "thank you" or even a word. I asked her for a bag for my big items and she grudgedly got a large bag and put one of them in the bag before throwing it down on the counter. She did the same thing to my second large item and still didn't say a word to me or even hand me my bags. She only gave me a scowl.

I try not to patronize this store too often because the people there are always mean. Now, I will not shop there anymore. If I must shop at a cvs

(although this experience has turned me off cvs altogether), I prefer to go to the ones in Porter or Davis Square. From now on, I will shop at Rite Aide or Walgreens if I ever need something close to my house. CVS store #714 = FAIL!

Read full review of CVS
Hide full review

CVS Reviews 0

Looks like CVS has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent CVS, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About CVS

Screenshot CVS
CVS, also known as CVS Health, is a leading healthcare company in the United States. The company operates a chain of retail pharmacies, providing a wide range of prescription drugs, over-the-counter medications, health and wellness products, and other healthcare services. With over 9,900 retail locations across the country, CVS is one of the largest pharmacy chains in the US.

In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.

CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.

Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Overview of CVS complaint handling

CVS reviews first appeared on Complaints Board on Nov 1, 2006. The latest review CVS Pharmacy - wrong prescription filled was posted on Sep 17, 2024. The latest complaint CA lottery daily 3-did not receive "cashed" winnings. was resolved on Nov 29, 2023. CVS has an average consumer rating of 1 stars from 3361 reviews. CVS has resolved 283 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.5
2504 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. CVS Contacts

  2. CVS phone numbers
    +1 (401) 770-9237
    +1 (401) 770-9237
    Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number
    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
    Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number
    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
    Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
    +1 (800) 746-7287
    +1 (800) 746-7287
    Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number
    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
    Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number
    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
    Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number
    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
    Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone number
    Prescription refill for in-store pickup
    More phone numbers
  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 26, 2024
CVS Category
CVS is ranked 2 among 61 companies in the Drug Store category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.