CVS
Reviews and Complaints

I gotta say, I'm not too impressed with CVS's online shopping experience. Don't get me wrong, I love using their coupons and shopping in person, but their website leaves a lot to be desired. For starters, I've had issues with orders not going through or finding out an item is out of stock after I've already completed my purchase. That's not cool, man.

And don't even get me started on their customer service. I tried to make a change to an order minutes after placing it, but their team couldn't help me out. What's the point of having a customer service department if they can't help you with basic stuff like that? I even tried reaching out by email, but they told me they couldn't stop my order because it was "in process." I mean, come on, I contacted them right away because there was a mistake with the shipping address.

CVS really needs to step up their game when it comes to their online services. Here's what I think they should do: first, let customers review their order before it's finalized so they can double-check everything. Second, give customer service the ability to amend or cancel an order within the first hour of it being placed. And third, make sure they can actually help customers when they reach out for assistance.

To make matters worse, when I asked them to update the shipping address, they told me to contact UPS instead. But when I did, UPS said they didn't even have the package yet. So I reached out to CVS again, but they still couldn't help me. It's frustrating to say the least.

I'll still shop in-store at CVS, but I'm never using their online shopping option again. In the last three months alone, they've either canceled my order or shipped it to the wrong address and couldn't help me fix it. Not cool, CVS. Not cool.

I have been without my Atorvastatin 40mg for quite some time now, and it's causing me a lot of trouble. I have to undergo a heart catheterization tomorrow due to a possible blockage, and if I do have one, I will be seeking an attorney to sue for damages because of CVS's failure to refill my medication. I have given them a list of all my medications several times, but they always seem to mess up and not fill my prescription, causing me to miss taking my medication for a long period of time. Half the time, I miss taking my medication because I run out and have to wait for them to refill it.

Now, when I go to CVS, their excuse is always the same: "We called your doctor, but they haven't gotten back to us yet." I asked them who they sent the refill request to, and they said Dr. So-and-So, who I haven't seen in years. I told them that I go to Doctor Kelly now, but they always seem to call the wrong doctor. They tell me that the doctor can't be changed because the doctor who wrote the scripts is permanently in the system and can't be removed. This leaves me running out of my medication because I can't get it filled. Why can't they change it? I think they use this excuse to cover up their poor service and place all the blame on the doctor to save their own skin.

If they don't take action, they could cause someone to run out of their vital medication, and that person could die. They need to be held liable for their mistakes before they cause someone to lose their life. I think the problem might be that they hire people who shouldn't be in a position of power because they aren't qualified. CVS does this for larger profits for the stockholders so they can get richer. Don't they know that letting untrained personnel have control over people's medication and giving them control over life and death is dangerous?

It's time we put more restrictions on these drug stores and make them liable for their mistakes before they cause someone to die or a child to lose their life.

I've been having some issues with CVS lately. This is the third time I've had to complain about them not filling my prescription according to state laws. It's really frustrating because I've been getting the same prescription from the same doctor for over a year now. But apparently, they can't fill it until the day it's due. I called them on December 15th and asked them to fill it as soon as possible on December 16th so I could pick it up before work. They said it would take two hours, so I caught an Uber and arrived at the pharmacy around 12:30am on December 16th. But then they told me it would be another hour.

While I was waiting, the pharmacy tech got a phone call that upset her. She went outside for about 30 minutes and came back talking about how the girl her boyfriend was cheating with could "pull up" and fight her. It was really unprofessional and made me uncomfortable. Then, when I asked how much longer it would be, the tech and the pharmacist were having a personal conversation about what happened with her boyfriend. I just wanted to get my medication and go home, but they were more interested in gossiping.

Finally, the pharmacist said she had filled my prescription and to give her a few minutes. But when I pointed out that no one else had come in the whole time I was waiting, the pharmacy tech got really defensive and threatened to call the police. I wasn't being rude or anything, but they were acting really unprofessional. As I was leaving with my prescription, the police showed up and said they had received a complaint that I was filming. I wasn't, but it was really embarrassing.

I've been filing complaints about this kind of behavior for a while now, but nothing seems to change. The pharmacy manager, Dan Hightower, called me and was really unsympathetic. He didn't apologize or anything. It's really frustrating because I feel like they're retaliating against me for complaining. It's causing me a lot of emotional distress. I just wish they would take their jobs more seriously and treat their customers with respect.

So, let me tell you about my experience at CVS pharmacy in Wilmington, North Carolina. I work in healthcare myself, so I know how important it is to provide excellent care to patients. Unfortunately, my experience at CVS was far from excellent.

I went to the pharmacy to fill a prescription and was greeted by a young man at the cash register. He asked me if I wanted to donate to the cancer society, and when I said no, he muttered something under his breath. I was taken aback by this, but I brushed it off. Later, I asked to speak with the pharmacist about my medication, and he told me to ask my doctor. That's a reasonable response, but what bothered me was that he shouted it from across the pharmacy instead of coming over to talk to me face-to-face.

Later that day, I took my daughter to the doctor and got a prescription for the same medication. I went back to CVS, this time using the drive-through. I had already received a voicemail saying the prescription was ready, but when I got to the window, the young lady told me it would cost $24. I was confused because I had just gotten the same prescription filled at the same pharmacy earlier that day for only $4. When I asked about it, she said she didn't realize I had insurance. I had to wait another 12 minutes for her to fix the mistake.

Needless to say, I won't be going back to CVS. I understand that working in healthcare can be stressful and frustrating, but the little details matter. I work hard to provide excellent care to my patients, and I expect the same from the pharmacies I use. That's why I'll be sticking with the Target pharmacy from now on.

I recently moved to the Toulminville area and was excited to have a CVS pharmacy so close to my home. However, my experience with their customer service was extremely disappointing. On Tuesday, January 20, 2009, around 4:00 p.m., I went to the CVS drug store to have my first prescription filled for my asthma medication. The technician asked me if I was coming back to pick up my medication, and I told them that I could come back because I didn't live far from the store.

I returned to the store around 8:00 p.m. that evening, only to be told that my asthma prescription could not be filled because it needed prior authorization from my insurance. The next morning, I phoned my doctor's office to let them know that I needed authorization to get my medication filled. The authorization was faxed to CVS the next morning, Wednesday, January 21.

I returned to the CVS store on Friday, January 22, to pick up my medications. The clerk that was working that day was an older lady who had to lean all over the counters and medicine baskets just to get around. My medicine was not ready, nor did they call me or my doctor to let us know what was going on with my medicine.

The clerk asked the pharmacy to look up my file, and while I was waiting for an answer from the pharmacist, the phone began to ring. The clerk answered the phone with a simple "Hello," as if she was at home. One of the other customers looked at me, and we shook our heads. One of the female techs was holding a very unprofessional conversation with a male customer that everyone could hear.

Finally, the pharmacist gave the clerk a piece of paper concerning my asthma medication. She stated that my insurance would not cover that medicine, but there were three other medications they would cover with prior authorization. I asked her when someone was going to call me or my doctor to let us know this. I explained to her that I have asthma and had gone four days without my medicine. I explained to her that some people really need their medicine, and what if it was a life or death situation. I told her that this type of service did not make any sense at all, and there was no consideration for the customer when there is a need for their medications.

I have been to several other CVS drug stores, and I have never seen this type of service before. I will not use this store again, and I will not recommend this store to anyone. There is no concern for the customer, no customer care, and no respect. I am not the only customer complaining; there are others that are complaining also. I hope someone will please hear the cry of the people that use this store. Help is needed as soon as possible. This is the only drug store in the Toulminville area, and a lot of people depend on this store for their medicine. Please take a look at the CVS/pharmacy on Martin Luther King Ave., Mobile, AL

I recently had a terrible experience at the CVS Pharmacy located at 6310 Burlington Road in Whitsett, NC. The cashier, Wendy, was completely incompetent and the store manager, Pam, was worthless and only making minimum wage. My husband and I have decided to boycott CVS altogether. We cancelled our monthly CarePass and transferred all of our prescriptions to another pharmacy where we know we will be treated with kindness and professionalism.

All I did was ask for a simple printed register receipt, but Wendy was so disoriented and refused to give it to me because she had sent it to my email. She even called me a liar when I told her I had been able to get both an email and printed receipt from another CVS. The CVS website clearly states that you can still get printed receipts, but Wendy didn't care enough to ask me if I wanted it by email or printed. Her hostile behavior left me walking out of the store unhappy.

I filled out the CVS survey they emailed me and made sure to give them a "0" rating. I do not recommend anyone to shop at CVS Pharmacy. Bad news travels fast.

The next day, I received an email from Pam apologizing for her behavior and asking me to call her so she could make it better. However, when I called her, she was vindictive and hostile on the phone. She talked loud over me and accused me of screaming on the phone, even though I was just trying to explain what happened. She didn't offer any sympathy or empathy and made the situation worse. I think she purposely asked me to call so she could gang up on me with Wendy. What kind of store manager acts like that?

I told her I would call CVS corporate and hung up on her. My husband and I don't need CVS Pharmacy. They have competition and we will be very selective on who we spend our money with. After being a loyal customer for 15 years, we are done with CVS Pharmacy.

I was searching online for the best price on deodorant that I can only find online due to my allergies. Luckily, I stumbled upon CVS.COM and they were advertising a temporary discount of 25% plus free shipping. I was ecstatic and spent a lot of time trying to place my order. However, whenever I put in the "code" it would drop the discount/free shipping or say something like this website is currently having technical difficulties. After one of my tries, the final bill showed the correct price and no shipping charge. I was asked for my credit card number, but then on the review of the order, it showed the discount was gone and the charge for shipping back on there, although I hadn't hit the last button to place the order.

I decided to call the number for the website from one of the messages that popped up if there was a problem. I spoke to a person who said "I can take it over the phone" and I gave him all the information, including my email, cc #, and discount code. He said what the final total would be, including the discount and free shipping, which I agreed was correct. Long story short, I was charged twice the amount and got no email/order number. I had no idea when the product was supposed to arrive. I called customer service the first chance I got when they were open and spent 40 minutes the first time with a very suspicious run-around. I waited 2 days for results, still no credit on my charge, no email, or product.

I called customer service again after 2 days and told them who I spoke to and went over all that had happened with the last 2 people I talked to. The customer service person said "There's no one here named Jenny, and I've been here for 7 years." She proceeded to ask me for my name, address, email, and products. By then, I had a number from the first call and said that number was not mine. She said she couldn't find that order and put me on hold again. While she had me on hold, I looked at the BBB website and complaints showed the same tactics were being used on me that someone else wrote in detail that had been used on them. It is a systemic underhanded tactic. They take people's money, time, and rip you off while frustrating you. Bottom line, she continued to mess with me even after I told her what I just read on the BBB website, but I did get my money back only after threatening to report to the BBB myself and stop payment on my credit card. Still never received email order number or invoice. By messing with me, I mean they put you on hold, ask to go over all the information for the third time, saying this never happened before.

Customer Service is very much a front line to get you to give up instead of them making things right. For instance, they used another same gender name that started with the same first letter for my name when I gave them the order number. Then she said let me search again by your address and asked me AGAIN what my address was, and it only has three digits. She said, "Well, we have making the last digit wrong," then put me on hold after saying she'd search AGAIN for that ship to address coming back saying still couldn't find it. She came back saying, "No, can't find your order, and I've tried everything."

Although they did get my credit card number exactly right, but certainly not the amount. They screw with you hoping you'll just give up, and they end up using numerous tactics, including outright lies, instead of correcting their criminal ways of taking people's money. It's a shame that companies like this exist, and it's even more frustrating that they get away with it.

I recently had an experience at CVS that left me feeling quite disappointed. I visited the CVS pharmacy located at 1020 S Broad St in Philadelphia on 2/18/22 and encountered two pharmacists, Melissa Giordano and Eric S Tsu. As a legit customer of this pharmacy, I was shocked by the behavior and comments of these two individuals.

I have multiple disabilities and rely on a service animal, which makes it difficult for me to travel long distances or drive on a regular basis. This CVS location is the closest to my residence and is also in network for my insurance plan, so I was hoping for a positive experience. Unfortunately, that was not the case.

Melissa Giordano, who is also a Temple University School of Pharmacy graduate, provided me with misinformation regarding my prescriptions. When I asked for her last name to file a complaint, she refused to provide it to me. Eric S Tsu also refused to provide me with Melissa's last name, even after I explained that the misinformation impacted my disability.

I then asked both pharmacists for their license numbers and/or NPI numbers, but Melissa Giordano argued with me and walked away while stating that I would not be getting her last name. Both Melissa and Eric then falsely claimed that pharmacists do not have license numbers or NPI numbers because they do not write prescriptions. This is a blatant lie, as evidenced by public record for their professional titles.

Melissa Giordano repeatedly refused to provide me with her last name in an antagonizing manner, which left me feeling frustrated and upset. Thankfully, I was able to obtain both of their names and license numbers as it is public record.

As a result of this experience, I no longer feel safe having my prescriptions filled by either Melissa Giordano or Eric S Tsu. I also fear their ability to access my personal pharmacy records. It is disappointing that I had to switch all of my prescriptions to another company/pharmacy due to this experience.

In addition to my experience with the pharmacists, I also previously reported a technician at this location for eating a snack while filling prescriptions in public view. Despite my report, the technician is still employed at this location.

Overall, I am disappointed with my experience at CVS and hope that they take steps to improve their customer care and professionalism in the future.

I purchased a gift card and gave it to my boss for christmas. The card while activated at cvs did not work. I had gone back to the store and there it began not our fault call nike, I call nike they say cvs will refund you, cvs bounced me back and forth with no resolution. I currently reached out to the bbb bureau and they are reaching out to bith the merchant and business owner. I will never go back to cvs and buy anything I will only use the pharmacy. Knowing that they check to make sure the card was never used. This was noted that's why I was warranted return of my $150 that I lost but for them to push back to the other store is an unfair way to do business. You will see how long I was kept on hold and how how many times I called and there was no resolved. You’ll see the receipt, the card everything you need.

My wife's Humira prescription was cancelled for non-payment because we should owe 0 and are being charge $3000! We have had an ongoing dispute between United HealthCare, Humira, Humira co-pay, and Prudent Rx. No one wants to be responsible for fixing this problem. Have called on this almost 30 times since November and only get a pass the buck to someone else or some other entity. Priority Mailed documentation CVS pharmacy since the (incorrect)invoices come from them. Confirmed receipt with USPS tracking. Now my wife finds out that her mediction won't be sent until the (incorrect) bill is paid. How can a company ethically and legally do this?

Hi, I have been using Monjaro for the last eight months and my company has changed insurance to use CVS Caremark and today I was asking to refill the medication and they asked for pre-authorization form from the doctor and he sent it, but they decided to deny it seems the company are trying to Reduce the benefit and this affecting my health and affecting my future so I wanted to file a complaint against the company because they are denied something that I was taking for the last eight months through different insurance

The pharmacy in the albertsons unholy in Portland Oregon used to be such a great place to go, but now that they’ve taken over the Rite Aid customers, I have been treated poorly by the pharmacist and their voicemail has been full for two weeks. There’s no way for doctors to get a hold of the pharmacists there’s no way for customers like myself to leave messages and often times I have to call 12 to 13 times to get someone to answer the phone it looks like your resolution rate is pretty poor so I don’t expect anything out of this but at least I’ve said something about the poor treatment that I’ve had. I’ve been trying for days to get a prescription filled for an infection I have and now I’ll have to. Monday because the voicemail is full and they never contacted my doctor even though they needed to

I have already attempted to contact CVS as soon as I discovered my order was shortchanged but they have not responded please help. The order #[protected] and the order date was 1/18/24 and the shipping date was 1/19/24. The product missing is one bottle of NatureMade CholesOff Complete heart health support softgels 120 count UPC #[protected] and the item #888714. I would like to be shipped free of charge ASAP to my home address Beverly Russo, 138 Lakeview Avenue, Waltham, MA 02451.

Today is Monday, Jan. 22 at 4:57 pm and I have the proof of this call time on my phone. This isn't ok. I don't care how short staffed you are or what is going on you can get through phone calls faster than this. It makes you feel like you all just aren't doing your job. I needed to give you my daughters secondary insurance coverage and you never answered the phone. At this point I feel CVS owes me money. This is just unacceptable! To add insult to injury the music for the calls on hold is beyond terrible.