CVS
Reviews and Complaints

I had a prescription filled today, and if it was not already in a bottle, I am not sure I would have accepted it. The pharmasist was eating non stop while doing her work, and she was soooo slow they had four other store employees helping her. I have experianced this woman in prior transactions, and I must say that I am seriously thinking of changing stores for all my prescriptions.. I will let the manager know and see if anything is done about her behavior.. She is not even pleasant, when asked about a prescription..
This is not normal for this store... They have never had an employee like this in the past...

For the second time, CVS has shorted me on a Focalin prescription. Both times they acknowledged their mistake and apologized, but this is unacceptable. Focalin is a controlled substance and they demonstrate a lack of attention and capability- I'm sure this will happen again.

So far today I have received two phone calls that my prescriptions need to be refilled> they will just keep calling until I call a special 800 number< wait for the stup{id computer, push a bunch of buttons. I am so sick of this company. When your pill bottle is empty... What idiot cannot see that. I did not ask them to call me. They make me sick. Every time I enter that store they act like I am a thief. They are overpriced. I despise cvs. How dare they put me on a robotic call service, without my permission. I have just spent 15 minute re-listening to their robots, writting down numbers, etc... Wasting my time... Hate them!

CVS/Pharmacy cares way to much about their fiscal year reports to the Wall Street Journal then anything else. They will cut hours and completely disrespect their employees. Most of the time there is one Manager/Shift Manager and a cashier/clerk on duty in the front store and a pharmacist with one technician in the pharmacy. Not only does this mean they we work three or four people worth of work, but store ratings also go down. Customers are tired of waiting to be assisted, rung up, etc. And when these ratings go down, middle management blames line management and everyone under them. Complete disrespect. Every employee is entitled to a 30 minute break if they are working 6+ hours where I work. Employees are not even allowed to leave the store for their break simply because there is only one other person working the front (manager/shift manager). Sometimes employees cannot even take breaks because of the amount of work presented, yet CVS will still cut the 30 minutes out of your pay check. Also, the payroll system has messed up so many paychecks. I encourage everyone to count their hours beforehand and double check them on your checks because employees have been ripped off so many times. And when we tell middle management all this, they simply say "That's not an excuse"... that should be CVS's new slogan!

I have two things I have often wondered about that aggravate me to no end. First, why do the pharmacists have to put so many darn staples in my receipt attached to the bag? It is totally unnecessary to put that many on the bag to hold it together. Are they all just staple happy? Second, why in the world does the print have to be so small? Make the print larger and the advertising of the pharmacy smaller in the blue boxes. Come on - we all know we are getting the prescription from CVS and we all throw the bags away anyway. As I'm sure many people do, I need to submit a claim for my prescriptions and the Authorization number is small enough that I have to use a magnifying glass to read it. And sometimes there is a staple right through the number so when you take it out you can't read several of the numbers. Common sense is obviously a lost art.

On 17 Aug 2010 I had a perscription to pick up at drive thru. I called and asked if they could put three packets of Glueshot with order so it could be picked up at the same time. I can not walk to the back of the store as neither can my wife. I was informed by the pharmacy theycould not do thie as they were to busy. They have done this for us before. The pharmacy only does not consider the customers needs. As soon as I can get things arranged I'm changeing to WalGreens. Can you solve this problem, If not you will lose a customer.

I went to CVS on 4890 Barksdale Blvd B.C, La store #5396 & I am very upset. I went to get my meds because I am deploying through my military affiliated job & i needed all of my refills. They told me that i had to get my meds set up through my doc. Why couldnt they call the number to my doc on file put in a authorization & have it faxed saying its ok and did it? When I went to pay for my meds one of them came out to $79 & I asked why. They told me that my discount card had expired. Why couldnt they call the 1800 number on the back and get an override? I waited 45 mins when they could have told me this up front. I told them to hold it for me. I went to the website made a printout of a new discount card. I took it back up their & they gave it to me for discount price. I had to wait another 30 mins. I paid & asked for my paper back w/ the discount card on it & the lady smirked & pulled it out of the trash & said they didnt tell me you needed it back. I've never been treated so rudely. First off it wasnt hers to throw away. Anything given to them should be given back. The lady saw I was upset the first time I went their and she didnt explain to me why she couldnt give me my meds she just gave me attiude and then to have her throw my stuff away. So when I go back to get my third refill I am suppose to pay full price because she threw away my paperwork? The people back their have no sense of professionalism or respect at all and If they werent the only pharmacy in my insurance network I would take my money and service elsewhere.

On Aug 22, 2010 at 10:45 pm, I went to CVS store 4737 and asked for Plan B One Step which the pharmacist (Mekie Gebreyessys) refused to dispense because she wanted to see my female partner ID who was not with me due to religious reasons which I duly explained to her.

I offered to show her my ID and reminded her politely FDA allows sale of this pill to both male and females over 18 but she refused to listen and said "Go get the drug from FDA then.."

She was the most rude, unprofessional, UNINFORMED pharmacist I ever encountered. She refused to call Plan B One step helpline (which you can also call to verify that the drug can be dispensed to male or female over [protected])

I not only need a written and verbal apology from her but I want CVS to take disciplinary action against her. If CVS fails to provide appropriate apology and the result of the disciplinary action against her in 5 business days, I will file a lawsuit.

This incident did not only cause emotional distress but also an unwanted pregnancy!

I go into the pharmacy on Aug. 17 with a prescription before flying out of town on vacation. I am told my insurance won't pay until the next week, Aug.25. I ask if I can pay cash since I am going to be away for two weeks I do not want to run out. The person assisting me said let me ask the pharmacist, Stella. Stella looked at the prescription and said, "No, he has to wait until next week." I said okay and left the store.

On Aug. 18 I go to my doctor to explain. He tells me this is unheard of. He said go visit another pharmacy. I call two other local pharmacists and they both tell me to come in and they can do it for me. One tells me he can even call my insurance to get approval for them to pay a week earlier.

I call CVS and I speak to another pharmacist since Stella was out. He tells me, "She probably just made a mistake." He said to come in and he can fill it for me.

I call corporate office to complain. They explain Matesh is in charge and he'll call me. I get this strange call on behalf of Matesh. The young female explains she spoke to Stella and Stella did not recall. Stella also said it was just a misunderstanding.

I call Stella myself and she tells me why did you say ok and leave the store. You should have asked to speak to me. I said I saw you tell him NO. She said because it is against the law to give you the medicine a week early. I explain that every pharmacist in the state would have given this to me. I explain she could have just looked up my record in the system.

As a customer of CVS I am in shock my own pharmacist would not give me the prescription I need but other pharmacists who do not know me will give me the prescription.

I am amazed Matesh her supervisor does not have the decency to call me after corporate tells me he'll call me. I am amazed Matesh and Stella were co-workers together. Maybe this is why she thinks she won't have any accountability.

This past Sunday, there was a 3.5 inch digital TV advertised for sale in the CVS circular. That afternoon, I went to my nearby CVS store and was told they did NOT have that item in stock, and most likely would NOT receive the item advertised.

The following day, Monday, I went two miles to a newer and larger CVS store and inquired about the same TV set. Again, I was told that it was NOT in stock, but should be in stock by today, Wednesday. Today, I returned to that store, and was again told the 3.5 inch digital TV was NOT in stock and there was NO indication that the store would ever receive one in during the sale period.

This was very frustrating for me. Especially with the storm season here in full swing. I have had and purchased small TVs before from CVS and I don't understand why something was advertised when there apparently were NO plans to have that item available, at least at the two stores closest to me. To me, this is false advertising and is very misleading, or what is called a bait and switch, because a larger unit costing about $30 more was IN STOCK, while the other one was NOT in stock.

I would appreciate it if you would at least be truthful in your ads from now on and make sure an item will be available if it is featured in your weekly circular. Otherwise, I may switch my loyalty from CVS to Walgreens, something I don't want to do, but I will if that is what it takes to get your company to be more honest and truthful in its advertising.

I sincerely doubt that sending this message or filing this complaint will do any good, as it hasn't in the past.

Cvs pharmacy in my area is okay. It's the product listed above that i'm complaining about.

I have arthritis in my hands and it is very difficult to use the product. The cvs non-drowsy allergy relief tablets are packaged — each pill — 12 in a bubble sheet with a paper backing on top of the foil backing. After one struggles with the paper backing to get down to the foil, one pushes the pill through the foil backing, only to have the pill split and crumble. This is very difficult for the customer. I know there are jerks out there who use these types of meds to make illicit drugs, but please, give law-abiding citizens a break! Please give us back packaging that we can get into without so much pain and frustration!

My doctor's office called in a script for me yesterday at 12 noon. I went to pick it up @5:00pm and the girl told me it would be ready in 10-15mins. I told her I would come back, had some grocery shopping to do. I came back 1hr later and she told me that is wasn't ready yet the pharacist was working on it and it would be a few minutes. I told her what happened to 10-15 mins an hour ago and no response. This is the second time that this has happened to me and I am not happy about this problem. Also I have called the system to tell them not to call and remind me about prescriptions that are ready for refill and I still get this annoying phone calls.

August 6, 2010 at 8:27 pm a cashier # 94, Her name begins with an S, a middle age woman by appearance and accent and limited English to be from India, grabbed my Master Card. I had just slid it through, it wasn’t read due to the scratch on the magnetic card. She grabbed it form my hand and said "I do it. " I asked her to enter the numbers due to the scratch on the magnetic card and she just kept swiping it and yelling "It no take. It no good." She swiped it, again and again. It took at one point as it showed on the reader that I had swiped it through originally and I asked the other cashier ( a man who appeared to be in his twenty’s and also from India) if there was a manger. You only have to charge it once. This was crazy. He said there was no manger and he yelled at me and said she didn't need to take my crap. My crap was me trying to get my credit card back and get my receipt and get the bag of items I just bought that the cashier who had not paid for them, I paid for them, stole from me. I told him this was theft and I'd call the police. At the mention of police and only at the mention of the police the cashier gave me my MC back and my receipt but not the bag. She laid it on the counter near her. I grabbed the bag and the other cashier actually grabbed it from me- this is no different than a purse snatching. I grabbed it back and left the store with my items I’d paid for. I know of no store other then CVS that allows cashiers to steel from customers. It is absurd and I'm sure anyone reading this agrees both employees need to be immediately terminated. The idea that CVS is hiring criminals to work as cashiers and openly allowing them to steal from customers is terifying.

There is a Employee at this certain store whom never smiles, always seems annoyed to have to wait on you and, I have no idea why I hand him my CVS card or Coupons that I have earned from shopping because he never discounts them or swipes my card. I go there once a month for my Mother's medication and I dread it. I am trying to convince her loving soul to change stores. I ask other people thinking it could just be me but hands down, there is a problem with this person. I would love to be reimbersed for all the coupons, cash back rewards that were not credited to me that I didn't realize until i was home and looked at my receipt.