CVS’s earns a 1.3-star rating from 3361 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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Incorrect explanation of payment.
I have been a customer of CVS/Caremark for over 40 years. I was never informed that there was a $17,000. maximum. Having had 5 surgeries due to nasal polyps, my doctor prescribed Dupixient. On May 28th, 2021, I called Caremark and was informed that there is no co-pay for this medication. Never was I informed that Caremark was paying the price for this prescription and was being taken out of the $17,000. In all the years of dealing with CVS/Caremark this came as a shock to both me and my wife On January 27, 2002,I was informed that after the next order of Dupixent we ill have no money left of the $17,00 Now as a result of your negligence of not informing me of this important information, we will eventually be out of prescription funds until September. We must rely on various discount cards before placing orders with your company. I will never be able to use Dupixent, which was an invaluable medication, to my condition. Information of this type should be revealed to your customer before an event of this happens, not afterward. My wife and I are anxious being seniors and must rely on various medications which we must take the time to look for lower prices.
Desired outcome: I want our medications covered until September. We should not be penalized because of your negligence. All customers should be informed when a medication will have an impact on their maximum.
Store 05255, 3401 Alta Mere Dr., Fort Worth, TX 76116
On January 25, 2022 I went to this CVS, which I have used for years, to find Hibiclens, get copies of medication history and a flu shot in preparation for a surgery on January 31st. I needed to use the restroom and was told I'd have to be escorted back there. First the signs were confusing and I had trouble figuring out which door to go into. Once I got in...
Read full review of CVSN95 masks
The CVS. Pharmacy in the target store has an extremely rude assistant to the pharmacist
When asked today when they would be getting the federal shipment of N95 masks, he replied" we don't carry masks" and walked away!
No excuse for this and many people have had the same experience trying to get questions answered
Desired outcome: Provide info if they are getting federal shipment of n95 masks
Photo
We dropped our disposable camera to be developed (#384868) and they said they can't find it to take it up with Kodak. I called several times to talk to the Manager (Heather, I believe is her name (and she hung up on me several times)
Desired outcome: Discipline the staff and manager
shopping carts
There is only one shopping cart in the CVS in the East Haven CT store that is the corner of Main and Forbes street People have walked out of the store because of this People are taking them home so is there a deterant to prevent this I am a steady customer of this store and enjoy going there. The people are very nice so it is a pleasure to shop there but when there is no cart to shop with it is not as pleasant Thank you
Desired outcome: more carts and how to keep people from taking them home
Withheld part of receipt
The pharmacy cashier purposely did not give me all of my receipt. The part that contains store coupons built up from purchases over time and other information. I called her out and she quickly balled the receipt up and mumbled something. This appears to be a new clerk.
Store location
5603 Baltimore National Pike Baltimore MD 21228
Reg #14 trn 8352, cshr#1112565, str 4079
Helped by AyodeJI
12:38 pm
If I find that my cc card info was stolen/used
in anyway from this clerk I will press charges. Please check into.
Desired outcome: Cashier needs to be checked into.
denied my pain meds, I'm disabled and protected by the ADA.
I am disabled denied my pain meds. Was told they will call the d.E.A. On me. Was called a doctor n pill shopper. Even when i lost my right hand n serveal fingers i was told go to another cvs and don't come back. I went to 8 cvs n all denied me. I have nerve damage that causes pain in my back down my legs to my feet. I fracurted my sholder 3 x and it never healed right.
Desired outcome: COMPENSATION
YO is CVS going to compensate me for banning me from the CVS pharmacy. I am disabled and I'm protected by the ADA. Do you want the name and number to the attorney that will be filing a class action lawsuit. There is I believe 2 laws firms that will file.
Yo i'm still waiting for someone to reslove this problem. Should i contact the california state board of pharmacy
I see i was very very helpful to people. I know cvs will not respond to me. I am going to teach everyone who complains about cvs how to file a complaint with the state. No more of these complaint forms and nothing gets done.
i am protected by the ADA.
Pharmacist not friendly and gave me hard time
Today 1-25-2022 I CVS in E. Meadow at 4. PM they answered at 4.30 pm which is not acceptable, then they want me to pay $72.00 for my medicine which I pay only 25 dollars using a discount company to fill but the pharmacist refused to check the other available prices. Finally, after she gave hard time, she told me it is 26 dollars. 1- she is not...
Read full review of CVSFilling a much needed antibiotic
On1/24/22 I attempted to fill a 'regular' type prescription med recently at CVS following a trip to urgent care for a dental infection. On 1/24 & 1/25 CVS did not have it in stock. Clindamycin is a regular antibiotic which SHOULD be on hand along with other usually prescribed meds. This type of med is needed in a timely manner as a dental infection can...
Read full review of CVSPharmacy
Complaint is for patient Mark Sciulli DOB 10/21/1960 Medication Amlodipine Besylate 10 MG (90 days) last filled 10/18/2021 which means another refill due on 1/18/2022. On Thursday 1/20/2022 we went on line and selected this medication to be filled (1 refill was left). On Monday, 1/24/2022 we have not heard anything from the pharmacy that the prescription...
Read full review of CVSSeevice
At your CVS pharmacy at Bolsa Chica and Warner, Huntington Beach, CA you do not have enough staff at the front of the store. One employee handling the cashier when there are five people waiting is not enough, especially if a customer has multiple coupons. It creates anger amongst the waiting customers and this is just not fair. Why should the customers start bickering and taking it out on other customers when it is CVS fault that they do not employee enough staff. You can blame the Covid pandemic for causing long wait times at this pharmacy, however you cannot blame the pandemic for poor store management of not employing enough staff.
Desired outcome: Employ more staff
Customer service / pharmacy
On Friday, January 21, 2022, my father went to pick up his two prescription medicines from CVS, 321 N. Main Street, Saluda, SC 29138. There was someone by the name of Angie that told him he needed a copy of his Medicare on file, because the only card on file was an RX discount card. He has been paying for his medicine out of pocket. The problem I have, he...
Read full review of CVSServices
I just came to the drive through at CVS in Barrington, RI 02806 to pick up a prescription and arrived at 345 pm, there is a sign at the window saying that drive thru window closes at 4 pm daily, employee came to the window and said I would have to come in to pick my 4 prescriptions totaling over $1000 n cost to my insurance, I said sign says window close...
Read full review of CVSService
I have been to the CVS in Howell NJ in Target four times, and they were closed how can a Pharmacy be closed when people need their medication and then i transferred all my prescriptions to the CVS on route 9 in Howell NJ, I am 71 years old, and I asked if my meds could be delivered, and I was told to go home on my computer and register and there will be a fee of $9.95 cent per month what kind of corporation are you people when I order a pizza there is no delivery charge how much is enough. I will find another pharmacy that is not so money hungry also I am going on every social media site's and tell my story. You guys should be ashamed of of yourselves. Your no better than the Nazis.
Disrespectful employee
On Wednesday, January 19th at around 2:30pm I was in CVS In Ardsley, NY looking at the vitamins when an employee, white woman, stocking shelves confronted me that I needed to be wearing a mask. We exchanged a few words about Why only CVS in Ardsley is requiring customers to wear a mask when No other business is forcing a mask on you. She started lying about...
Read full review of CVSPharmacy
CVS Montrose in California continues to refill prescriptions (mostly for seniors) without authorization, permission or consent. This is an ongoing problem and has been addressed before. I believe there was actually a class action lawsuit against this particular pharmacy about 7 years ago because the pharmacists refilled prescriptions and received incentive...
Read full review of CVSFront cashier and female manager with braids. Bad customer service
I visited this CVS on headland drive Janurary 18, 2022 between 8:45pm and 9:20pm. The front cashier was an elderly lady. I believe her name is Veronica. Ms. Veronica was very rude and was on her cell phone talking when I came up to be checked out. She told me to go to self check out. For my second transaction I gave her my phone number at the time of...
Read full review of CVS$5 monthly fee that was canceled.
My name is Robert Morgan
address 324 Desert Lily CT. Reno, NV 89521
Mobile # [protected]
I signed up once and canceled at the CVS on Steamboat in Reno.
CVS makes it very difficult to communicate and cancel that program!
Desired outcome: Close the account/fee immediately!
Medication issue and management problem from store 7156
I've been going to that pharmacy almost since I bought my house 10 years ago, I get my medicine from there all the time. I had some troubles before but never wanted to said anything cause I like to think people have bad days, but today the Store Manager answered the phone and is been 2 months now that when the dr send the medication they told they don't...
Read full review of CVSUnethical pharmacy behavior and practices
On SATURDAY 1/15/2022 my son visited an Urgent Care Piedmont facility near Vernon Rd (Dunwoody Village) to be exact. Our instructions were to pick up the medications at CVS pharmacy #4537-Atlanta Ga 1610 Mt Vernon Rd Ste 100 behind Old Farm House. We went over and was greeted by a young lady name Betty who had standing behind her two employees (One was the...
Read full review of CVSCVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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