Menu
Login
14/11/2024. Swansea Dan Murphy's had closed their roller door on the Pacific Hwy before 7.53pm. At 7.54pm the 2nd entry was being locked and only releasing customers from the store.
You can see my entire complaint on your video. When I asked to be admitted I told the staff member it was 7.55pm, closing time is 8.00pm, I only wanted 1 item. You will see me, an old grey-haired man in thongs wearing blue jeans and t-shir gesturing this. She admitted me saying to be quick but then told security officer Dylan "I barged past her" who evicted me at 7.56pm after I had picked up what I intended to buy saying "I will not be served"! I put back my intended purchase and complied by leaving with him right behind me.
I showed Dylan and the blonde-haired woman who locked the door behind me that the time they forced me to leave at was 7.57pm. They did not care and just wanted to go home.
You have lost this sale, and I will reluctant unless I see change to ever shop at Dan Murphy's again, but of course I must share this experience and its outcome with your potential customers.
Dylan and the girl at the door both told me that "they" have been instructed by the store manager, Josh, that they must be out of the store before 8.00pm!
They easily could have served me and done this, but what is wrongly happening at your Swansea store is that the staff are in such fear of 'the Manager 'Josh', their closing early, refusing service, losing sales and offending customers. Check your camera's, I am so livid that I am wasting my valuable time writing to you.
Claimed loss: My dignity and time, both of which have great value.
Desired outcome: Monetary compensation, verbal and written apologies from all 3 staff members, but also Josh the person you have employed to 'manage' this store.Ph [protected], [protected]@tpg.com.au, NAB BSB: 082-133 account: [protected]. Richard Connelly.
Confidential Information Hidden: This section contains confidential information visible to verified Dan Murphy's representatives only. If you are affiliated with Dan Murphy's, please claim your business to access these details.
![Liquor Control Board of Ontario [LCBO]](/images/business/48-48/120777/liquor-control-board-of-ontario-lcbo.){kind=small}
This situation illustrates two things, bad customer service and rational inflexibility with regard to the closing processes. Your concern should be directed to the fact that the early closure and the refusal to serve you, even though it was during the working hours, ruined your experience. Highlight the fact that the employees’ behavior, particularly that of the manager, caused a preventable loss of a sale and annoyed the customer. Ask for an apology, as well as an explanation as to what that two hours of ‘discouraging closing’ meant, and assurances that the employees would be better prepared to deal with such issues in the future. Tell Dan Murphy's customer service staff about your case so that they can consider this problem and improve their practices.