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I am a 57 year old college educated female that has had a p/c for 12 years, but I feel like an idiot right now. I was reading a news article (CNN) and noticed to the side a story from a "mom" that lives in a town 30 miles from me about fantastic inexpensive teeth-whitening. Her piece was very "down-to-earth" and believable. You order just 2 free trials and pay a very small shipping fee to get snow white teeth. I fell for the SCAM, entered my credit card info, had second thoughts, and clicked on my bank account. In less than one minute, the $1.95 shipping plus $59.95 had been taken from me. I called my bank and was told the charges were pending and nothing could be done until the charges went thru. I called Dazzlewhite and the thief said I would have to return the product, get a tracking number (which requires paying EXTRA postage) before I could CANCEL or get a REFUND! All of this took place in less than TEN MINUTES. You also have a deadline to get it back to them or you'll still be charged!
What kind of country is this? DO NOT ORDER THE FREE TRIAL FROM THESE CROOKS! If this product was so good, they would not stoop to scamming and stealing from honest folks. NEVER AGAIN will I fall for such CONS on the internet! If you order this stuff, you will be sorry and like me...feel like a fool!
My story above (scam, theives, liars) only gets worse! Now they are sending me emails pretending to be the "good" guys to get more personal info from me! Can you believe this? I do believe they change their product name frequently to keep the scam and money flowing. I've found many complaints about products that sound exactly the same, but with other names. Such as: "IvoryBrites", "Max White Teeth", etc. It was confusing to me why I did not find more Dazzlewhite stories. If you Google it, you will find pages of websites that sell/give free trials. Look on the right side of the page where you'll find it listed also under Target, BizRate, & other well known businesses. Click on them...they do not have such a product! It's shoes, clothing with "dazzle" or "white" in the description!
At one point today, there were THREE ads on this page, YES, this page for DAZZLEWHITE. All of this blows my mind. I will say I've learned a big lesson that, God as my witness, will never fall for this trap again. I will say these characters have learned how to get rich fast thanks to the trust of other folks. Please keep the warning going...I'm usually skeptical about even small things, but not anymore. This is sickening to know what some of our country has stooped to.
I sent my 10th email to Dazzlewhite today. As I've said before...these folks are making mega bucks from honest, trusting people. They are a SCAM, CROOKS, LIARS; no better than bank robbers in my opinion. You MUST cancel your bank accounts; the charges will not stop, no matter what you do. I know it's a big pain to do this, but I personally cannot pay these theives $60 every 3-4 weeks for nothing. You can call, email, chat online, return the trial sample unopened...the charges will not stop! Also each person you speak with will promise you no more charges & refunds. Read all the complaints & comments. I have not found ONE that has gotten their refund & all charges stopped. I thought mine was after cancelling my cc, but 3 weeks later on my NEW cc, there it was $58.76. I do not have any of their stupid scam porduct...returned it same day it arrived certified mail, unopened. We must stop these crooks before they leave the country for good. They are using many addresses & names...Dazzlewhite, Ivory Brite, Maxi White, EZ Bright. That's why it's so difficult to stop them. The "mom" with many names that only paid shipping charges for the free trial just happens to live near you because your IP server lets them know where you are online. Very clever, don't you think? It certainly has dooked a lot of very educated citizens, myself included.Please tell anyone that has fallen for this & feels like a fool to please post their complaint. It will help all of us to stop this & possibly get some $$ back!
To SMARTBOI96: I wouldn't hold my breath that you came out without being scammed just yet...I canceled everything as requested, returned product within 14 days of placing order (certified & unopened like I was told to do), and even closed my credit card account, contacted my bank within 10 minutes of placing order, and opened a NEW cc acct after 3 weeks. Guess what? They charged me $58.76 on my NEW cc acct 3 weeks AFTER they signed for my unopened "trial pkg" sent certified mail. Read all the terms you can find...these crooks are scam artists, no matter what they say in an email, online chat, or live on the phone. My bank had to get them off of my back & out of my $$$ when I filed a formal dispute with every detail, email, online chat, and a copy of the folks around the globe that took the time to complain on this website. Maybe you are not one of countless others that did everything in the "terms" and still got charged, but I would keep an eye on my bank account. Read the number of folks that never received a "trial" product to return or got it after the 14 days had pasted. What are they supposed to do? If this product is so great, why do they lie and cheat to keep posting their ads?
To DJ64:
I found the number for you to try and cancel the Axis Wellness: [protected]. Hope this helps, but keep checking your bank statement regularly. I was told by countless online chats, phone calls, and emails that I would receive full refunds, and all "memberships" canceled. But they were all lies. I had to cancel my cc acct and dispute in writing to my bank before these scam artists stopped taking my $$$. I still check it daily, even though this nightmare began in May. Good luck!
To Addie M #1, 2, & 3: I know most of us on this complaint board admitted to being too trusting, and some (including me) acting very foolishly by giving you our personal financial info (which you certainly wasted no time taking advantage of)...but in the last ABOVE THREE comments about how to stop you from robbing us of even more $$$$; you have so cleverly changed your name and phone number! If that doesn't shout SCAM ARTISTS, I do not know what does. Look folks...the company is suddenly called DazzleSMILEpro (instead of Dazzlewhite Pro) and the correct original phone number is: [protected], not [protected].
Addie, I am sure everyone that placed an order for a "free trial" paying merely the shipping charge would much rather have their $$$$ returned, and you can keep YOUR CONCERNS. This website would not exist if you had a good product and ran an HONEST business.
THANK YOU ANATHEMA!
I could not have said it better myself...if you scroll back to the top of page 1, you'll see I started this "complaint" discussion in May. I hate that so many folks followed in my footsteps, but I did find out I was not the only TRUSTING person left on this planet. Without a doubt, there are probably thousands more that have not taken the time or do not want to admit they screwed up by giving these scam artists their personal info. I despise anyone that takes from others dishonestly rather than getting a "real" job. I read these comments daily...many say the same things I did (how do they sleep @ nite, would you like this done to your family member, etc). A big puzzle to me is why GOOGLE prints these complaints day after day for months, yet continue to place their Dazzle ads on this same page time after time! I guess to some $$$ is $$$$ no matter how you get it. But what goes around, comes around.
Att. Andrewlexington
I started this "blog" when I was scammed in May, 2009. Go back to the the first page to read the first complaint. What else do you need to do? First these crooks are fantastic liars...will say anything to get you off the phone or online chat. I did EVERYTHING within minutes of ordering, returned my product registered mail unopened within 30 minutes of it arriving in my box, talked to several reps, emailed, requested countless times for order to be canceled immediately, called my bank & canceled my cc...guess what? Three weeks after I got my NEW cc, they charged me AGAIN! I confirmed with the USPS that the pkg had been received by them, along with hundreds the same day as mine.
You need to contact your bank asap, tell them your card was stolen, and cancel it. Some folks have had to switch banks. I'm telling you this can turn into your worse nightmare. By the way, they are pulling this scam all around the world, not just USA. Good luck, watch your bank acct DAILY, and don't believe anything these thieves tell you.
ATTENTION: Carolyn Y., Stellaa, A. Peachie, Sharon Kopecky...
Do you not ever feel any guilt because you are choosing to take money from innocent, trusting folks that have no idea the nightmare they are stepping into? There is no doubt in my mind that children and elderly people are having to "make do" with less food, clothing, and many other items that they need because of your scam. Innocent little kids and senior citizens that can't hurt a fly doing without because you refuse to find a job that doesn't rob, cheat, or steal from others that have never wronged you in any way. How do you look at yourself in the mirror? Like the person you see?
God has a special place in hell for thieves like you. God doesn't pay every day, but He always pays. Think about that when you put your head on the pillow tonight.
The complaint has been investigated and resolved to the customer’s satisfaction.
Anathema wrote:
"I filed complaints with the FTC, IC3 and my state's attorney general's office. I encourage everyone who has been taken in by this scam to do the same. The more people who file complaints against these crooks, the higher the likelihood of legal action being taken against them."
Well said and good advice. Here are the websites to file complaints:
www.FTC.gov ( https://www.ftccomplaintassistant.gov )
www.ic3.gov
http://www.naag.org/attorneys_general.php (List of Attorney Generals by State)
I got ripped off by these ### as well.I thought I'd pay bout 3 pounds for both products but then I saw a transaction of 16 pounds and I already knew I was f***ed up so I went on the internet and read almost everything about this scam and I learned my lesson. But listen to me when I tell you how to solve your problems with them.
The first thing to do is to CALL THE F**K DOWN! Block your debit/credit ( worse case is credit card ) card immediately and re-make it with the help of your bank. DO IT NOW!
Next step would be to get on the website of these ### and access the live chat and cancel your order/membership immediately, because if you don't they will keep asking for money since thats WHAT THEIR TERMS STATE! BUT BE POLITE AND BY POLITE I MEAN EFFIN POLITE, ALRIGHT? In about an hour you will get confirmation for your cancelation on your e-mail. Keep that really safe for the next years.
Next step is to call the number which the guy on the live chat gives you, and call that on working hours. NOW VERY IMPORTANT! MAKE SURE YOU MAKE THEM UNDERSTAND YOU WILL RETURN THE PRODUCT BECAUSE IT HAS CAUSED PHYSICAL DAMAGE TO YOU AND YOU ARE NOT SATISFIED AT ALL! And then go to the post office and ship the item on the address you just took from the phone call.
I meant "calm the fawk down" not call :p
i work for the company, i probably can assist someone. i dont like the company... its just a job the way i look at it.
Warning Shimmering White scam - new name for dazzlewhite /dazzle smile pro?
New scam tooth whitening product offer - the product is called Shimmering White: also dba WellBeing
USA:
Mailing address:
5300 Ontario Mills Pkwy
Unit 400 Ontario CA 91764
UK:
Shimmering White
P.O. Box 107, Suite 121
56 Tavistock Place
London, England
WC1H 9RG
"The Shimmering White Brush-on Whitener is a scam. You will see this product advertised on the internet through fake testimonials posted on blogs, forums and phony review sites. The product is also known as Bright Teeth Pro."
http://www.teethwhiteningreviews.com/item.php?id=65
The Shimmering White scam is being promoted by these 2 cpa affliate networks:
Proof: http://www.findaffiliateoffers.com/index.php?function=search&search=shimmering
1) CLICKBOOTH
Phone: 941.483.4188
Address: 301 N. Cattlemen Road
3rd Floor
Sarasota, Florida 34232
http://www.clickbooth.com/corporate_info.html
2) MediaTrust
877.987.878
Corporate Headquarters
MediaTrust
404 Park Avenue South 2nd Floor
New York NY 10016
Regional Offices
Toronto
579 Richmond St W. Suite 100
Toronto ON M5V 1Y6
Canada
Santa Barbara
24 E. Cota Street, Suite 102
Santa Barbara, CA 93101
http://www.mediatrust.com/contact.html
http://twitter.com/mediatrust
I had this problem also with AcaiBurn. I got charged 79.28 dlls. I found out that all of these free trials had a VARIMI LLC company in common and I reported this agency to the FBI. Report it so that this does not continues.
I wish I had found this before I fell for this scam! Ugh! I have read ALL the posts, and acted on a couple by stopping my c/ card and staring it up under a new number. My bank is aware of this company already and are doing thier best to resolve my dispute.
I explained that I only signed up for the trial, not a membership...at no point was I made aware of this. If I had been I would'nt have gone for the product. A membership taking £100 a month? I can do the maths, in three months I could have gone to my own dentist for instant results. I thought I was getting something that would work at a fraction of the cost, not something that would equal what I would pay in a dentsists chair.
My bank asked me to get a cancellation letter, I have just got off the phone with them telling them that Hell would freeze over before I got anything in writing, its hard enough to get it over the phone! (I have tried and get no answer, number invalid etc and so on) My bank also is aware this 'company' has many tentacles and operates very quickly to strip accounts using the 'terms and conditions' as a lever to do so.
After reading through all of this, I have also mentioned to my bank that a gentleman here got charged on his new card, even after the old one was stopped! So now they have something new they didn't know to watch for before.
I hope I can come back in a couple of days with something positive. The letter I got from my bank wasn't encoraging, after ringing and speaking to an adviser I feel a little more reassured.
I'll type what my bank put that made me get on the phone to argue my case a bit more and explain I had been scammed, was not aware of membership etc.
Here is the letter I received from my bank...
I write following your recent enquiry about the recurring transaction on your c/card.
I hope it will help if I explain how the Visa/MasterCard payment system works in this situation. When you give your card details to a retailer for a free trail or a payment for a regular service, you may be agreeing to set up a continuos authority. This will be explained in the terms and conditions of the retailer.
In these circumstances the retailer is then able to take payments from your card until they receive a written requet to cancel. Charges can continue to be debited even though the account is closed.
Before I can return any charges, I need a copy of your cancellation letter. I am unable to return any transactions dated less than fifteen days after the cancellation date.
We can't check individual charges on your monthly statements as they are sent out automatically. So can you please check your statements and let me know if any more appear after you have cancelled, sending me a copy of the cancellation letter. Once I have received this I will return the charge immediately and credit your account.
I just hope more than anything that I have stopped them taking more money off me, if I can recoup the funds under misrepresentation, great, if not I just hope I have managed to stop them fleecing me more.
Dear Nolan C I paid for the first one! Then got billed for stuff I never received off companies I have NEVER heard of or signed up to! So tell me, what am I supposed to return eh? Membership to bogus companies, your crappy product?
How dare you? Didn't understand your terms and conditions? I signed up for a trial, not a membership, your terms and conditions did'nt bloody well cover that did they? Your site is deliberately misleading and purposely set up to make the terms immpossible to read. If it was easier, or clearer...NO-ONE WOULD SIGN UP YOU IDIOT!
You are nothing but a bunch of scammers, how dare you 'respectfully' address me, you don't even know the meaning of the word you ###!
Cut and paste, cut and paste the same old BS- is that the best you can do Nolan?
You and your partner in crime Mr Jesse Willms might think it's alright to steal money from people but your day in court will come.
NolanC, your numbers don't work, I am UK based, so your numbers and cutting and pasting are equally pointless.
Why don't you do something useful...like putting a cancellation process online?
And more to the point, when I cancel with you, please, tell me how do I cancel all the other companies that you piggy backed onto my account.
If these 'companies' were providing a service, it would still be a total piss take as I didn't sign up to them, but as they are charging me for 'services' that don't materialise, its completely illegal. You are a bunch of thieves and I can't wait to see your sorry ###'s in court.
I got suckered too! 100.00 later I got the product, called to try to get the money back and got a recording, cancled my account, and never got my money back, needless to say I am going to turn these thieves into the BBB! Hopefully they can do something!
Can anyone tell me the email address of who to complain to? I have seen a couple of names mentioned, the BBB and FB. I will more than gladly sumbit my complaint if someone passes a web or email address.
NolanC, you will probably know it already, care to pass it on? And not just the usual BS you keep cutting and pasting. I looked at your profile, thats all you do? God you must be soooo bored of doing that by now? Either contribute something useful or get lost.
Here is the conversation I just had online with 'Angel'
Please wait for a site operator to respond.
You are now chatting with 'Angel'
Angel: Hello and welcome to DazzleSmile. I'll be your live operator today. May I know, whom am I chatting with?
you: Hello Angel
Angel: Hi, are you here to place an order?
you: I have subscribed to your product I have had numerous amounts taken out of my account that I was unaware of. I want a cancellation number right now
Angel: Could you please provide me with your full name, email address and postal/zip code, so that I can pull up your details?
you: I have spoken to my bank and they are looking into it send me a cancellation number right now
Angel: Please provide me with your full name, email address and postal/zip code, so that I can pull up your details?
you: Send me a cancellation number right now I will not send you my email address
you: My name is Charryn Owen, My zip code is m219fb
Angel: One moment please while I locate your account information.
you: send me a cancellation number right now
you: send me a cancellation number right now
you: send me a cancellation number right now
you: I have sent an email to the BBB and the FTC they are also looking into your trading
you: Send me a cancellation number right now I also want a refund for the amounts you have taken without my consent
you: Where are you? Send me a number right now
you: Send me a cancellation number right now
you: send me a cancellation number right now
you: send me a cancellation number right now
Angel: You have been removed from the auto ship program and you will not be receiving any further shipments.
Angel: As per the Terms and Conditions which you indicated that you had read and agreed to before placing your initial order, you were charged the first of three discounted monthly installments of $58.09 for the three month supply of Dazzle Smile Teeth Whitening which you have received.
Angel: Your cancellation number is:
you: My bank is looking into your trading practices...send me a number right now
Angel: [protected]
you: I have never recieved anything other than the first pen.
you: I want my money back on the other things I have been charged for and not received
Angel: Your 2nd shipment has been already shipped out, Which will be delivered shortly, kindly wait for few days more.
you: You still there? I want my money back
Angel: Orders placed in the United States will ship immediately and arrive in only 5-7 business days. International orders may take 1-3 weeks, depending how far the package has to go.
Angel: We are unable to process return requests via live chat because of privacy and security reasons.
Angel: Please contact our member support staff at our toll-free number for all return information:
Angel: The number to call is [protected]. They are available 5:00 AM – 8:00 PM (MST) Monday to Friday. On Saturdays, they are open from 8:00 AM – 5:00 PM (MST). They are closed on Sundays.
you: I don't want anything, give me my money back
you: Ok, I am calling my bank right now
Angel: Please call our phone support, they will assist you further.
you: Do not send me anything else or I will contact the authorities
Angel: Please call our phone support, they will assist you further.
you: Is there a UK number? A US one is useless to me
you: Do not send me anything else
Angel: This is the UK toll free #.
you: where?
you: all I get is #
you: give me the number
Angel: The number to call is [protected]. They are available 5:00 AM – 8:00 PM (MST) Monday to Friday. On Saturdays, they are open from 8:00 AM – 5:00 PM (MST). They are closed on Sundays.
you: If I place a call to the US it will be to the FBI about your illegal practices
you: do not send me anything else
Angel: Please call our phone support, they will assist you further.
you: if you do, I will contact the police here in the UK
you: why did you just say something else has been sent then
Angel: Your 2nd shipment has been already shipped out on 09/09/09. Which will be delivered shortly, kindly wait for few days more.
you: no, I am reporting you to the police
you: you sent that toady you bloody fraudster
Angel: Please call our phone support, they will assist you further.
you: the number you gave me is a US number you lying woman
Angel: As I told you above, This is the UK toll free #.
you: I am calling the police right now
you: no it isn't
you: the police are on the line right now so I may have to split my time between you and them, ok/
you: I'll let you know what they say
you: ok?
you: you still there
Angel: Please call our phone support, they will assist you further.
Angel: Is there anything else I can help you with today?
you: no, I'm on the phone to the police...they know about your company funnily enough
Then I get cut off from Angel
@dillbob - here is where complaints can be filed - the BBB has no power to prosecute and all they will do is write to the company (who will just ignore them!) so it's better to file a complaint with the FTC (Federal Trade Commission). They have the power to bring a legal case and get these thieves into a courtroom.
www.FTC.gov and click on file a complaint.
There is also www.econsumer.gov and www.ic3.gov (FBI consumer division)
www.FTC.gov
People in the US can also contact the Attorney General of their state.
Hey Baker - trying to bury all the complaints in an avalanche of cut and paste generic nonsense?
You must be proud to work for such a bunch of thieves.
Hey, guess what - Chuck can cut and paste too. :)
Here is where complaints can be filed - the BBB has no power to prosecute and all they will do is write to the company (who will just ignore them!) so it's better to file a complaint with the FTC (Federal Trade Commission). They have the power to bring a legal case and get these thieves into a courtroom.
www.FTC.gov and click on file a complaint.
There is also www.econsumer.gov and www.ic3.gov (FBI consumer division)
www.FTC.gov
Thank you chuckturner, I have filed a complaint and hopefully something will start to happen now. At the very least they can take Dazzlewhite off the internet for misleading practices.
Best thing to do is cancel your c/card and get a new one. That way they can't take any more money from you. If you don't and you don't cancel with ALL the bogus companies taking out of your account, you WILL continue to get stolen from.
Cancelling with all the other companies is impossible, I tried, I was given wrong numbers time and again. Even if you do get to cancel with them all, there is no certainty they won't use another company to withdraw your money.
If you do manage to read a copy of the terms and conditions, there is a clause in it that says they reserve the right to change the terms and conditions without informing you. I.e. letting other 'companies' have your c/card details.
I can't stress enough, close your c/card and get a new one. Fully inform your bank of what has happened and hopefully they can recoup funds for you. At the very least, Dazzlewhite and its many guises will not be able to extort another penny from you.
Hey Shane2, I can cut and paste too! And guess what? I don't think you really thought this through...but all the cutting and pasting you have done is in your profile so all I have to do is go along that and cut and paste too! AND LOL! ALL the cutting and pasting you have done leads me straight to other company names I didn't even know of before! Every thread you have cut and pasted on tells me that yet another product is linked to the same company, indicating a bigger scam than you care to admit!
Ok, the next email I send to the FTC will tell them to look up your name on here and all the relevant companies you are defending so they can see easily for themselves what a bunch of conning ### you are!
Hell, I will even send them a link to make it even easier! You have just shown the way to track down all the associated companies with Dazzlewhite, Acaiburn etc and so on, cheers!
Over 300 cut and paste comments from Shane2 in the past 24 hours!
So all these products/companies/ names (and many more) are all linked to dazzlewhite:
Eyzykit - Unauthorised payments
Elitepack - charges from 3 companies
Acai Burn - unauthorized charges
Healthmember services - fraudulant charges
HEALTHMEMBER - new nothing about this just appeared on charge card.
max white, ivory brites, dazzle white - teeth Whitening
Acaiburn/ Trislim/ Coloncureus/ Healthmember - all 4 companies working together to empty your wallet
varimi llc - unauthorized charges on credit card
Hollywood Sexy Smile - Fraudulent Billing
DDazzlewhite/VH Access/ultifreshwell - fraud
Acai Burn - acai burn is a scam
wellbhealth [protected] - refund
AcaiBurn - scam
I will also be forwarding this info (and links) to the FTC and IC3 etc so they can look into this fraud!
www.FTC.gov
www.ic3.gov
www.fraud.org
Also do a Google search for "JDW Media LLC" and you will find some of their scam websites.
I guess JDW stands for Jesse David Willms? As Jesse Willms is behind all these scams.
http://www.google.com/#hl=en&source=hp&q=jesse+willms+scam
http://www.google.com/#hl=en&q="JDW+Media+LLC"
LOL! Chuck Turner, I guess in his fervour to defend his company, Shane2 has provided a useful and concise list of every 'company' associated with Dazzlewhite!
Whats the saying? Liars and thieves always do something stupid that gets them caught out? LOL!
Yes thanks to shane2 and his co-workers prolific use of cut and paste there is now a nice little trail of fraudulent companies and product names for the authorities to follow. The latest ones are called shimmering whites and Farend Services Ltd - the latter an offshore holding in North Cyprus. Looks like Just Think Media are trying to hide their ill gotten gains in Nicosia but that won't stop the law from catching them as they live in Canada.
Will be forwarding a nice list of these scams to www.recol.ca which is the police service in Canada for reporting economic crime online: https://www.recol.ca/intro.aspx
Found this on [redacted] dot com ( I guess he might have changed it by now though...)
"I did some research and I found out that the owner of these companies is Jesse Willms. He has owned many internet scam companies. He used to sell counterfeit software and was sued by Microsoft and Symantec.
I have found out that Jesse Willms lives in Sherwood Park Alberta, Canada. I talked to somebody that I went to high school with who knows Jesse. He hates the kid. He also, gave me his phone number. His personal phone number is [protected]. If any of you want to get a hold of this guy, you can call that number. I guarantee it works, because I called him and he left me a rude reply saying, SHOULD HAVE READ THE TERMS AND CONDITIONS SUCKER! then he had a smug laugh and hung up on me."
/URL removed/
Dazzlewhite or whatever name it is using now is a big time joke and scam.
Yep, I trusted the "Free qample of Dazzle White for $1.95." So far, just in the month of Sept alone they have scamed my checking account thru my Debit card of about $181.00 We need to get a huge Class Action Law Suit going. File a complaint form with your State Attorney General's office, Cancel your credit card, The charges taken out of my account are from "Varimi LLC" in Miami, Florida but you can't reach them either. Dazzle White cleared out their warehouse in Des Moines Iowa according to Mark Wallinan an Investigator for the Iowa Attny. Gen's office (who wants to hear your story too =[protected] ) New address is "Just Think" 22100 E. 28th Ave #100 Aurora Co.80019. Cheryl at The Attorney General's office in Colorado at [protected] (attorney.general@state. co.us) wants to hear from all of us. Also try another email site (stop.fraud@state.co.us ) Denver BBB isn't very helpful. I got a BBB rating of "F" on DazleWhite from a national BBB website. They said recently they have had over 521 complaints . We should also file complaints on these creeps with Local Postal Inspectors and of course with the Fraud Dept. of your bank. also contact =FBI.gov/majcases/fraud and internet schemes. and www.ice.gov an agency that works with FBI and National Internet White Collar Crime. Good Luck D.G.
Has happened to me also, this company offers a 14 days trial to there idol white tooth whitener, stating you have 14 days to cancel. On going to their online webpage Dazzle Smile to cancel my trial offer, states this option is not available. After cancelling my credit card, trying to contact them buy phone, hopeless. The only option I mangaed to actually communicate in chat was to get some person named Autumn on the Dazzel Smile web page, finally she told me I had been removed from the auto shipment programe, with conformation sent to my email. Now I have to dispute the charges in credit account. She has supplied me with an 0800 NZ number, to do this. I had sent an email days ago asking them to cancel my auto shipment and reverse the charges, only to get a reply my credit request had been denied.
You signed up for our 14 day satisfaction guarantee for a lifetime supply of the product. You had 14 days from the date of purchase to cancel the trial which you failed to do. Your credit card was charged under our terms and conditions that were clearly stated on our order form, your email receipt and packing slip, and is non-refundable.
~~ PLEASE DO NOT REPLY TO THIS EMAIL ~~
For customer service requests, shipping questions and cancellation policy please visit: http://support.healthbuy.com
"This is what I followed to cancel though stating the free trial offer cancellation option was not available ... talk about lack of communication with this company " Very difficult to get incontact with. BUYERS BEWARE
Customer Service Options
Browse Support Questions Below
Quick Find Menu: Return Product (Go to 5) Order Tracking (Go to 3A) Package Not Received (Go to 3C) Received Wrong Product or Quantity, Damaged (Go to 3D) Ordered Wrong Product (Go to 3E) Update Mailing Address, Telephone or Email (Go to 3B) Update Auto Ship Credit Card, Mailing Address (Go to 4B) Cancel Order (Go to 3F) Report Credit Card Fraud (Go to 4C) Questions about Product (Go to 6A) Lifetime Supply Offer - Ship New Supply (Go to 8)
1. Update or Cancel your Free Trial Offer (Option Not Available)
2. Update or Cancel Club Auto Shipment Discount Offer (Option Not Available)
3. To check the Tracking Status, Update or Cancel your Retail Order
A. I Want to see the Tracking Status on my Order Please allow up to 5 business days for the tracking number to appear in our system. Orders are shipped within 1-5 business days from the date of your order. Our standard ground shipping takes 3-10 business days for the continental United States. We ship all USA domestic orders via USPS (United States Postal Service) with delivery confirmation. Weekends are not considered business days.
For international orders, we ship via Federal Express. Generally international shipments take 7-21 business days from day of shipment unless customs causes a delay for some reason. Please note that customs officials of any country are authorized to, and sometimes do open packages for inspection. We cannot accept responsibility for any orders delayed, confiscated or seized by foreign customs or governments. Contact customs officials in your country for the best information on how your order will be handled by them.
Customs duties may or may not be imposed by customs officials in your country. These fees are your responsibility, and are not included in our shipping charges. Our customers tell us that fees are not collected consistently on small parcels.
Are packages shipped discretely? All our orders are shipped discretely for your privacy. We use plain brown packages, UPS or USPS priority boxes. Our shipping label shows from Online Fulfillment Center.
When your order is shipped, you will see your package tracking number via email.
B. I Want to Update the Order Address, Telephone or Email Address: Please Click Here
C. It has been over 15 days and my package has not arrived: Please Click Here
D. I Received the Wrong Product or Quantity of items in my Shipment First off, we sincerely apologize for any shipping mistakes. We have yet to find a perfect fulfillment company to handle our shipments but we work very hard with them to avoid this. Please keep the product as our gift and we will gladly replace the merchandise and pay the shipping costs. Please contact our shipping department with your invoice number and we will immediately get the proper order to you. Please Click Here
E. I ordered the wrong Product by Mistake Once an order has been submitted your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we will be unable to cancel an order after submitted. Please order carefully.
To return the unopened product for a refund, Please Click Here F. I Want To Cancel My Order Our order process is streamlined and your order has been shipped. We have a zero cancellation policy.
To return the unopened product for a refund, Please Click Here
G. I did not place this order and it is Fraud We consider this a very serious matter. Our credit card investigation team will verify that the transaction is indeed fraud and was not ordered by you or a member of your household. Making a false claim is a criminal offense and you will be prosecuted.
Please sign the below online statement to file a claim: Under penalty of perjury, I hereby swear that the charge placed on my credit was not placed by myself or any person in my household.
*Name:
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Your sworn declaration has been submitted. Please click here to contact our Fraud Department.
4. For billing inquiries
A. To view your invoice: Please Click Here
B. Update Auto Ship Credit Card and/or mailing address: Please Click Here
C. I did not place this order and it is Fraud We consider this a very serious matter. Our credit card investigation team will verify that the transaction is indeed fraud and was not ordered by you or a member of your household. Making a false claim is a criminal offense and you will be prosecuted.
Please sign the below online statement to file a claim: Under penalty of perjury, I hereby swear that the charge placed on my credit was not placed by myself or any person in my household.
*Name:
*IP: 121.72.12.229
Your sworn declaration has been submitted. Please click here to contact our Fraud Department.
5. Return an item for a refund
Retail Order Return Policy
We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. You may return any unused and unopened item purchased from us for any reason within Ninety (90) days of your purchase. If you purchased your merchandise through a "Buy Three, Get Three Free" or similar offer, all items must be returned in order to receive a refund. If you return a partial amount of merchandise, you will forfeit the free product and receive a refund on the discount price per item based on the total purchase.
Your complete satisfaction is our ultimate goal. You may return any item shipped by HealthBuy.com or GSCM fulfillment, keeping the following in mind:
You should return the item to us within 90 days of your purchase date.There is a $10.00 restocking fee for each unopened item ($5 if item was less than $20).We do not accept items back that have been opened or used. Opened Items are Non Refundable.Shipping and Handling Fees are Non Refundable.Example: If you purchase 1 bottle for the price of $39.95, and returned one unused, or unopened, bottle you would receive a refund (less the restocking fee of $10) for a net refund of $29.95.
To request a refund you must obtain an RMA (Return Authorization). Requests must be made online and submitted with your order information and explanation of the why you wish to return the product. You will recieve your RMA via email once our customer service department has identified your eligibility for a return under our policy. Please do not call for an RMA. If you return your product without a RMA number you will not be refunded. Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 90 day period. Health Buy reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. Once your return has been received, a refund check will be issued within 30 days and an e-mail confirmation will be sent.
Click Here for RMA Request Lifetime Supply Offer Terms
This non refundable offer will allow you to order the product on a monthly basis free of charge for the rest of your life via our automated order management system located at http://www.websupportcenter.com/. Once your original purchase supply has been depleted, you will be able to request additonal supplies that will be free of charge. S/H Fees apply. If you choose to return your original purchase for any reason, your enrollment in the lifetime offer will be forfeited.
6. Questions about a Product you Purchased or are Interested in Purchasing
A. Please visit http://www.HealthBuy.com for product information and frequently asked questions.
8. Lifetime Supply Offer - Ship New Supply
stop reading liberal-progressive CNN
Interesting to notice that Shane2 has now desisted in cutting and pasting! Now the annoying b*stard realises how stupid he has been he has disapeared into the ether along with everybodys cash!
Take a deep breath and contact them saying you were aware of the conditions of the agreement, called and cancelled within the time period and that you were shocked and appaled that you were charged. Tell them that if money is not refunded that you will be forced to file fraud charges with the bank. They play dirty, so you play dirty got it! You will get your money back. After money is refunded I recommended closing bank account. I hope this helps
No matter what happened, contact company and let them know that you were aware of the terms of enrollment, cancelled within the 14 days and were shocked you were charged further. Demand a refund and let them know if you do not receive a refund, you will be forced to file fraud chartges with the bank. They play dirty, so you play dirty, got it. They will refund. I recommend cancelling bank account after refund. It's stressful but take a deep breath and don't be too hard on yourself, it's just one of those tough lessons.
Sorry for any confusion, I didnt realize my first comment posted
I have also been a victim of this 'dazzle white' scam!
I have tried calling all the phone numbers given and none of them are connecting for me! I am very frustrated as there has been over $200 of unauthorised payments being debited from my credit card! I have been to the bank and changed my credit card number and they have still managed to debit money from my new account- a number they were never given! I have now sent back all products they have sent me and enclosed a note insisting that I receive no more of the product and that my contract or order listing be canceled immediately. I never committed to any supply apart from the free trial of the product.
I am in Australia and find it very frustrating not being able to contact these thugs. I will now be canceling my credit card altogether. I do not know what to do about canceling the whole thing with this company as I fear that just sending the product back with a note is not suffice. I want my money back!
Yes Dazzle White got me too. They get your credit card for a $1.95 trial and then lay it to you. I called for a return and they said they will stop charging my credit card and send the unused portion and any new received product. I will receive an E-mail within 24 hours with the info. NOT! I never got an e-mail and no Return authorization number or where to send it. Can we stop these thieves? I can't afford 80+ dollars monthly for some chicken ### pens to whiten my teeth. I have called my credit card and I am stopping any payments.
ROB-PISSED in NEW MEXICO
I to was inspired by the lovely mom story and was scammed. These people immediately began sending more product and charging my credit card. I didn't even know they were charging me until Wells Fargo (WF) called after only a day or two of multiple charges to let me know they suspect fraud. WF & I ran the 3 months of charges and confirmed fraud, they closed the card and issued a new one. Then WF investigated to determine the Dazzlewhite Pro Teeth "agreement" allowed them to do this and as so it even rolled onto my new card! Now I've had to close my credit card with WF, whom I've been with for 20 years. WF says there is nothing they can do about it.
Lesson - Don't buy ANYTHING ONLINE! The crooks outnumber the good guys. If you can't go down to the local sears store (or similar) to get it like in the old days, you probably don't need it. This entire experience has $ucked.
These 2 companies are promoting this scam for Dazzle white aka Just Think Media.
They even boast about it on their website:
Proof: http://justthinkmedia.com/affiliates.html
More proof: http://www.findaffiliateoffers.com/index.php?function=search&search=dazzle&=#
The 2 companies are:
MarketLeverage
701 International Parkway, Ste 200
Lake Mary, FL 32746
Phone: 1-888-M-Leverage [protected])
Local Phone: [protected]
http://www.marketleverage.com/contact.php
and
Neverblue
Suite 201 - 1221 Broad Street
Victoria, B.C. V8W 2A4
Canada
Phone: +[protected]
Fax: +[protected]
Toll-Free (US & Canada):
1-877-LEAD-GEN [protected])
General Inquiries
contact@neverblue.com
Media Relations
pr@neverblue.com
Join Our Affiliate Network
affiliates@neverblue.com
http://www.neverblue.com/contact.html
And this is who is promoting Dazzle Smile Pro / aka DazzleWhite over in the UK:
Proof: http://www.affiliates4u.com/forums/profitistic/122141-dazzle-smile-pro-teeth-whitening-launches-profitistic.html
James Anderson (Affiliate Manager)
Profitistic
St John's House
54, St John's Square
London
EC14 1JL
United Kingdom
Tel: [protected]
Fax: [protected]
e-mail: janderson@profitistic.com
phone: [protected]
Yes! I read that SAME CNN article, and I am a fool to believe that if its apart of CNN article, then it must be okay. I ordered both products and I could only get $40 of the 79.95 fee from the Clean Whites product back, and the Dazzle Whites, I had them charge me $87.62 and they won't credit my account for up to two weeks! I had an over draft charge because I didn't expect the money to come out since I CANCELED my enrollment a WEEK before the deadline. So Even if I get my money back from them, I am still out 31.00 for the fee and 39.95 from Clean Whites...Absolute BS. The way they operate is so shady. You can't trust anyone, and its really too bad. It use to be that you could trust companies. You can't afford to help anyone anymore and you surely cannont afford to splurge on yourself. I feel like an idiot, and I am going to investigate filing a compaint with the Better Business Bureau!
Jaclyn, Michigan
@Jaclyn, Michigan - file a complaint with the FTC too - they have the power to take legal action against these shady operators.
https://www.ftccomplaintassistant.gov or www.econsumer.gov
Just got my refund from them but it took 3 months for my bank to give me back the funds.
just got mine back.