Menu
For Business Write a review File a complaint
DBrand Customer Service Phone, Email, Contacts

DBrand
Reviews and Complaints

www.dbrand.com

Learn how the rating is calculated

4.4 11 Reviews 9 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

DBrand Reviews 67

ComplaintsBoard
E
12:00 am EST

DBrand A Unique Experience with DBrand

Hey there! I recently had the chance to try out DBrand, and I must say, it was quite an experience. From the moment I received my package, I was impressed by the attention to detail in the packaging. The products themselves are of top-notch quality, and I particularly loved the sleek design of the skins and cases. The installation process was smooth, and the end result was truly satisfying. While the shipping took a bit longer than expected, the customer service team was responsive and helpful. Overall, my experience with DBrand was unique and enjoyable. If you're looking for high-quality customization options for your devices, DBrand is definitely worth checking out!

Read full review of DBrand
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

DBrand Review: dbrand's Grip Case and Warzone Damascus Skin - High-quality tech accessories worth checking out!

If you're looking for high-quality tech accessories, you should definitely check out dbrand.com. Personally, I've been using their grip case on my Pixel 5 for almost a year now, and I must say, it has exceeded my expectations. For someone who has been a loyal user of OtterBox cases, I was hesitant to switch things up at first, but boy, am I glad I did.

One of the things I love about the grip case is its micro-texturing around the edges that provides excellent grip and comfort. I use my phone a lot, and I can confidently say that there are no signs of wear on the case despite all the wear and tear it's been through. Additionally, the case is relatively slim without compromising the phone's safety.

Recently, I received the Warzone Damascus standard fit skin from dbrand, and I was impressed with the quality. It's durable and adds a unique touch to my phone, making it stand out in a crowd. The application process was a breeze as well. I applied the first skin to my phone itself and then the second on the grip case. While the particular skin wasn't intended for use on the grip case, I had to make some slight modifications, but it was nothing major.

Overall, I'm extremely satisfied with both the grip case and the Warzone Damascus skin I received from dbrand. The products are of high quality, and I appreciate the attention to detail the brand puts into their craftsmanship. If you're in the market for tech accessories that are not just functional but stylish too, dbrand is definitely worth checking out.

Read full review of DBrand
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

DBrand DBrand: The Ultimate Phone Accessory for Style and Substance

When it comes to finding the perfect protection for your phone, there are plenty of options out there. But for those searching for something a little different, a little more unique, and ultimately, a little more stylish, there's DBrand.

As a repeat customer, I can confidently say that this company truly delivers on their promise of quality and service. My first purchase from them was the Dragon Note 10 back skin, and despite still having the same phone, I wanted a change. I was looking for something that gave my old device a breath of fresh air, and the slim and sleek design of DBrand's skin was just what I was after.

Now, with my second purchase of the Carbon Fiber back for the same Note 10, I am absolutely in love with the product all over again. What truly sets this product apart is the fact that it's made with REAL carbon fiber. Not only does it add a subtle touch of luxury to my phone, but it's also incredibly comfortable to hold. Unlike other cases out there that have a "plasticcy" feel, DBrand's carbon fiber back has a smooth, fabric-like texture that feels great to the touch.

But above all else, it's the quality of materials and customer service that truly makes DBrand stand out from the competition. From their easy-to-use website to lightning-fast shipping, every aspect of the DBrand experience is top-notch. Whether you're looking to upgrade the look and feel of your current phone or just searching for the perfect add-on to show off to your friends, DBrand is an excellent choice that won't disappoint.

Read full review of DBrand
Hide full review
  1. Pros
    1. High-quality materials
    2. Precision-cut skins
    3. Wide device compatibility
    4. Customization options
    5. Responsive customer service
  1. Cons
    1. Limited Product Range
    2. Premium Pricing Strategy
    3. No Physical Retail Presence
    4. Focused Mainly on Tech Devices
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

DBrand DBrand: The Best Provider of Premium Skins for Electronics and Phone Glass Covers

DBrand truly stands out as one of the best providers of premium skins for electronics and phone glass covers – it's no wonder why they've maintained their position at the top! Their exceptional service adds a fun element to your shopping experience, and they always go above and beyond in helping to resolve any issues you encounter.

When it comes to unboxing their products, it's an experience in and of itself – you can feel the quality and attention to detail that’s been put into every item. Take their phone glass covers, for example: they have no sharp edges, and only feature a single small cutout for the speaker. This sets them far apart from other brands, whose glass covers don't extend all the way out to the edge and instead feature sharp, cut-out edges around the entire lip of the iPhone.

DBrand's skins are also cut with maximum precision, ensuring a perfect fit every time. With the added option to choose whether or not you want the logo cut out, you truly have customization and control at your fingertips.

Overall, I wholeheartedly endorse these fantastic creators and the high-quality products they provide.

Read full review of DBrand
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

DBrand dBrand: A Unique and Exceptional Shopping Experience for Tech Skins and More

Overall, I have been extremely pleased with my experiences shopping with dBrand. I first heard about them in 2019 and have been a loyal customer ever since. Their products have not only kept my gadgets safe and protected, but they have also added an extra stylish touch to them. I constantly check their website to see if they have any new cool drops to add to my collection.

One of the things that I really appreciate about dBrand is their website. It is user-friendly, easy to navigate, and provides all the necessary information that a customer could need. Their application videos are also extremely helpful for those who are not tech-savvy, as it ensures that everyone can confidently apply their skins without any issues.

Furthermore, I cannot stress enough how much I love their marketing strategy. They do not take themselves too seriously and instead, embrace humor and satire to market their products. Their bold and unconventional approach is what sets them apart from other companies in the industry.

I have recommended dBrand to countless friends and family members, and they have all been equally impressed. Every purchase I have made with them has been a delightful experience, from the process of ordering to receiving the product itself. I have never had any issues with shipping or customer service, which is a true testament to their commitment to excellence.

However, if there was one thing I could suggest to dBrand, it would be for them to implement an eco-line to promote environmental sustainability. While I understand that green-washing is a serious problem in the industry, it would be nice to see a company that is genuinely committed to making a positive impact. I am confident that if anyone can do it, it would be dBrand.

In conclusion, I highly recommend dBrand to anyone looking for high-quality, stylish and reliable skins for their tech gadgets. Their exceptional products, excellent customer service, and unique marketing strategy are what make them standout in a crowded market.

Read full review of DBrand
Hide full review
ComplaintsBoard
Z
Verified customer This review was posted by a verified customer. Learn more

DBrand DBrand: A Commitment to Customer Satisfaction

As a customer from Brazil, I recently purchased two skins from DBrand, in hopes of giving my accessories a stylish upgrade. However, my excitement was short-lived when I realized that my package hadn't arrived even after the stipulated time period. Upon contacting their support team, I found that they were highly responsive and immediately apologized for the mishap.

To my surprise, DBrand not only promised to resend my package, but they also ensured quick delivery through a courier service. Taking into account the shipping challenges faced while dispatching goods to a city like mine, I was highly impressed with their speedy resolution. Once I received the new package, however, I found that only one skin had been shipped, yet again.

Although this was frustrating, I was pleased with the customer service agents handling my case as they were quick to address the issue and take necessary corrective measures. To my utmost relief, a follow-up package was delivered, this time, with both the skins I had ordered.

Overall, I am grateful to have been able to rely on DBrand for all my skin needs. Their support team's genuine concern and prompt solutions during my shopping experience, speaks volumes about their commitment to customer satisfaction. I would definitely recommend DBrand to anyone looking to enhance their device's aesthetics, without having to compromise on quality or service.

Read full review of DBrand
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

DBrand Review: Protect and Personalize Your Laptop with dbrand's Black Camo Print Skin

As an individual who values practicality just as much as aesthetics, I always make sure to equip my gear with accessories that not only stand out from the rest, but also make a bold fashion statement. My MacBook Pro deserved nothing but the best, which is why I decided to cover it with dbrand's black camo print skin. The finish was so striking, it appeared almost like black on black flowers, truly a sight to behold.

But more than just a fashion accessory, the skin also had a great tactile feel, with its thickness and heaviness reassuring me that my laptop was well-protected against scratches and dents. It was during an unfortunate incident where I accidentally dropped my beloved MacBook that the skin's durability was put to the test. To my delight, there wasn't a single scratch on my laptop. However, it was the internal bleeding of the pixels that required immediate attention. As a result, I had to get my dbrand skin replaced.

That is when I learned of dbrand's exceptional customer service. Their prompt response and quality product exceeded any expectations I had. They were quick to offer a replacement and ensured that the entire process was both efficient and hassle-free. The customer experience was nothing short of superb, and I was greatly impressed.

Now, with my replacement skin in place, I can't help but feel a sense of inspiration whenever I gaze at my MacBook. The dbrand skin complements my personal style and gives me the motivation to get my work done. The beautiful finish is not only functional but also adds a touch of elegance to my laptop.

In conclusion, I wholeheartedly recommend dbrand to anyone looking to enhance the overall appearance and protection of their devices. The quality of their products and exceptional customer service sets them apart from the rest. Trust me, you won't be disappointed!

Read full review of DBrand
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

DBrand DBrand Grip Case Review: Style and Functionality Combined in One

When it comes to phone cases, there are endless options available in the market. However, if you're looking for something that can provide both style and functionality, then look no further than DBrand. While some reviews mentioned receiving their cases late, it's important to note that these could've been during the height of the COVID-19 pandemic. Personally, I ordered a case and skin for my S21 Ultra and received it within a week's time. Although the tracking didn't update properly, it still arrived at the post office much earlier than expected.

Now, let's talk about the case itself. As someone who has had multiple phone cases in the past, I can confidently say that this grip case is by far the best one I've ever used. Other cases I've had were a tad slippery, causing me to drop my phone quite frequently. However, this case has completely changed the game. Not only is it stylish, it has also made my phone more secure in my hand. Of course, there is one downside to this - the case may be a bit difficult to take in and out of your pocket. But in my opinion, the added protection is worth this small inconvenience. In fact, I am planning on ordering another case from DBrand in the future, should the need arise.

One thing to note is that this case is compatible with the AmFilm Tempered glass screen protector for the S21 Ultra. This is a massive plus for me, as I always have a screen protector on my phone.

Finally, I cannot comment on the customer service as I did not have any issues that required their attention. However, based on my experience with the product, I have faith that their customer service will be top notch. Overall, I am extremely happy with my DBrand phone case and would recommend it to anyone in the market for a stylish and functional protective accessory.

Read full review of DBrand
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

DBrand Unprofessional Treatment from dbrand: My Honest Review and Experience

When it comes to dbrand, I have been a loyal customer since 2017. That's why I wanted to write an honest and open-hearted review about my recent experience with them.

Recently, I had to place a last-minute order for my husband's family in Belgium on Sunday, and I had planned to leave on Thursday. It was a busy time, and unfortunately, my transaction was flagged as suspicious, which caused me a bit of stress. I immediately messaged support, hoping to get some clarification and assistance, but unfortunately, I never heard back from them.

That's when I thought I would reach out to some of the employees on LinkedIn to see if they could help me out. One guy was super nice and said he would pass along the message to support, which gave me some hope. However, my optimism was short-lived.

The following morning, I received a message from "Robot 042," which was quite disheartening. The message read, "Why the fu ck are you messaging people on LinkedIn? That's not where you go for support. We're cancelling your order. A full refund has been issued. Next time, don't go bothering people who have nothing to do with customer support. Signed, A Robot."

This message from dbrand was not only unprofessional but also hurtful. As a customer who has consistently supported them over the years, I expected better treatment than this. The lack of empathy and understanding was disappointing and has left me feeling unsettled.

Although I appreciate the full refund that was issued, I am still upset about the way the situation was handled. It could have been resolved in a more professional and courteous manner. I hope that dbrand can learn from this experience and treat their customers with the respect and understanding they deserve.

Read full review of DBrand
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

DBrand Review: Dbrand Skin - Protect & Customize Your Devices like Never Before!

Dbrand is a game-changer when it comes to the protection and customization of your electronic devices! At first, I was a bit skeptical when I saw my friend's phone covered in a dbrand skin, but one application of the product completely changed my mind. These skins are made with precision to fit your device just perfectly - it almost looks like they should have come with the product straight from the factory! And while the skins may seem tricky to install at first, with some patience and a steady hand, they are surprisingly easy to apply.

What's even more impressive is how dbrand skins can be used with or without a case! I've tried it without a case, with a clear case, and even on top of a case - switching out the look of my device with ease. And the best part? The skins are incredibly long-lasting and can be reused several times. I've even used the same skin on multiple devices and it still looks as fantastic as ever!

Aside from their great aesthetic appeal, dbrand skins also serve as a protective measure for your devices. Dust and small scratches can accumulate quickly on your beloved devices, leading to a decrease in longevity and a lower resale value. However, with a dbrand skin on it from the get-go, you can prevent any of these issues from occurring and keep your device in pristine condition for longer!

All in all, I can confidently say that dbrand has won me over with their innovative products and attention to detail. Whether you're looking for top-of-the-line protection or just want to jazz up your devices with eye-catching designs, you can't go wrong with dbrand.

Read full review of DBrand
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

DBrand DBrand Dark Plates Review: A Sleek and Stylish Way to Customize Your PS5

When it comes to personalizing our belongings, we all want to make them unique and tailored to our preferences. The PlayStation 5 console is no different, and companies like DBrand are making it easier than ever to switch up its appearance. While Sony has launched a collection of colored plates to give gamers more options, some people are still searching for something different.

That's where DBrand's Dark Plates come in. These sleek black plates not only look great, but they also offer extra cooling capabilities for the console. When the PS5 was first released, I held off on purchasing one until I could find a way to make it my own. I stumbled across DBrand's website and knew this was the solution I was looking for.

What sets DBrand apart from Sony's own plates is not only their color, but their shape. I found that the Dark Plates fit the overall design of the PS5 better and provided a more seamless transition between the original white plates and the new look. Plus, DBrand also offers a selection of LED colors to choose from, allowing a customizable touch to the overall aesthetic.

I was hesitant to make the purchase without knowing for sure if the color would perfectly match my controllers, but the reviews seemed promising. I am eagerly awaiting the arrival of my Dark Plates and will update this review once I've had the chance to see them in action.

Overall, DBrand's Dark Plates are an excellent option for anyone looking to change up the appearance of their PlayStation 5. Sony may not have endorsed them, but that shouldn't stop us from expressing our own individuality through our devices. I highly recommend checking out DBrand's website if you're in the market for a stylish and functional upgrade.

Read full review of DBrand
Hide full review

DBrand Complaints 9

ComplaintsBoard
H
12:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DBrand DBrand Skin Review: Smooth Texture & Extra Grip, But Imprints & Missing Film Issues

I recently got my hands on a DBrand skin for my iPhone 8 and must say it feels great. The texture of the skin is smooth and adds an extra layer of grip compared to the usual slippery feel of naked phones. However, I did notice that the skin does tend to look a little oily on the back, which did put me off at first but I soon got used to it.

One other issue that I faced was that the skin left an imprint from the film it was packaged in. This was quite disappointing, as I was really excited to apply the skin to my phone and was hoping for a clean finish. To make matters worse, my DBrand skin didn't even come with the protective film that was supposed to prevent such imprints.

All in all, I'd say that the DBrand skin is a decent product but the imprints and lack of film do put me off recommending it to others. However, if you don't mind the oily look and can overlook the missing film issue, it may still be worth trying out for yourself.

Read full review of DBrand
Hide full review
ComplaintsBoard
A
11:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DBrand DBrand Review: Quality Products but Deceptive Shipping Promise

If you're seeking a quick shipper for your orders, my advice is to not go with DBrand. Their claim of 7-day shipping is deceptive. I placed an order seven days ago and it's still marked as processing. I'm a bit disappointed that I believed their marketing pitch and banked on it.

While I appreciate their promise of customizing their products to fit my specific needs, their slow shipping speed is a major turnoff. I understand delays, but waiting this long without any updates or explanation is not ideal.

However, the quality of their products does seem promising. Though I have yet to receive my order, from what I've seen on their website and in reviews, the manufacturing and design of their products look impressive. As someone who values the look and feel of their devices, DBrand seems to offer a tailor-made option that can cater to both aesthetic and protective needs.

In conclusion, if you're someone who values speedy shipping above anything else, I don't recommend DBrand. However, if you prioritize quality in products and are willing to wait a little longer for them to arrive, they could be worth the investment.

Read full review of DBrand
Hide full review
ComplaintsBoard
Z
9:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DBrand DBrand Clear Skin Review: Affordability vs Quality

I recently purchased a clear skin from DBrand (dbrand.com) for my phone, and initially, I was impressed with the product. It looked sleek and added a layer of protection to my device. However, after only four weeks, I started noticing some concerning changes. The clear skin began to turn yellow and was becoming increasingly brittle on the edges. I couldn't believe it! I had only used it for a short time and had taken great care to keep it away from any potentially damaging elements. From my windowless side table in the living room to my purse, the phone was never exposed to direct sunlight or moisture.

Unfortunately, what this experience has taught me is that sometimes, you really do get what you pay for. While DBrand's products may have attractive price points, the quality doesn't always match up to the cost. Had I invested in a higher-end brand, I may not have encountered the issues I did with this clear skin.

All in all, while it's disappointing that I didn't get the long-lasting protection that I was hoping for with DBrand's clear skin, this experience has taught me an important lesson about choosing quality over affordability.

Read full review of DBrand
Hide full review

Is DBrand Legit?

DBrand earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds DBrand to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, DBrand is known for their high standards and safety. If you're thinking about dealing with DBrand, it's wise to check how they handle complaints.

DBrand has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

DBrand has claimed the domain name for dbrand.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Dbrand.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Dbrand.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for DBrand have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up DBrand and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While DBrand has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 9 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

DBrand Disappointed with DBrand's Customer Service: A Cautionary Review

I recently placed an order for a skin from DBrand (dbrand.com), a Canadian company that specializes in creating high-quality skins for electronic devices. Unfortunately, I encountered some issues with my order that left me feeling disappointed in my overall experience.

While I understand that mistakes can happen with any company, I was frustrated with the way that DBrand handled my particular situation. Specifically, they made an error with my order and failed to respond to my inquiries in a timely fashion.

As a result, I have decided that I will not be purchasing from DBrand again in the future. It's unfortunate that a Canadian company would fail to provide the level of customer service that customers deserve, but I feel that I cannot continue to support a business that doesn't value its customers.

Overall, I would caution anyone considering purchasing from DBrand to be aware of the potential issues that may arise. While they do offer a quality product, their customer service may leave something to be desired. If you do decide to order from them, be prepared to potentially encounter some difficulties and delays along the way.

Read full review of DBrand
Hide full review
ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more

DBrand Impressive Quality but Slow Shipping: My Experience with dbrand.com

I recently tried out dbrand.com for the first time and while the quality of the products is definitely worth noting, their shipping time left a bit to be desired. When I ordered a set of cover skins for my Razer laptop, I was excited to receive them, but was dismayed when they took more than a month to arrive at my doorstep. Although the final result was impressive, my frustration over the wait couldn't be ignored.

Despite this experience, I still decided to check out their catalog again and recently placed another order for a different style of skins for the same laptop. Unfortunately, it has been a full week since I placed the order and I have yet to receive any updates about the progress of the purchase. While I'm hopeful that the shipping time will improve, I'm still a bit concerned about whether I'll be waiting as long as I did the first time.

Overall, I'm definitely impressed with the quality of the products offered by dbrand.com. Their laptop skins delivered on their promises and were a great way to spice up my device. However, I do think it's important to acknowledge the delay in shipping that I experienced. This could definitely be a dealbreaker for some customers, particularly those who need their products in a timely fashion. If you have the patience to wait, it's definitely worth checking out dbrand.com for their amazing skins, but be wary of the shipping time if you're in a rush.

Read full review of DBrand
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

DBrand DBrand Phone Case Review: Worth the Investment, But with Mixed Feelings & Shipping Issues

As a customer who is always on the lookout for quality and functionality, I recently tried out DBrand's phone case and skin products. After using the phone case for some time, I can say that it is definitely worth the investment. The case itself is sturdy, durable, and provides excellent protection for my phone. However, when it comes to the skin, I have mixed feelings.

While the skin does provide a sleek and professional look to my phone, I have to say that it is nothing more than a glorified sticker. It is not made out of any high-quality or premium material that justifies the price of the product. That being said, it still does its job of protecting the phone from scratches and dents, but it is not something that I would describe as outstanding.

One major issue that I had with my purchase was the shipping time. It took 18 days for my case to arrive, and the notification of shipment only came after I sent an email inquiry. It was frustrating to not receive any updates on the status of my order from the company's end. However, I do have to commend their customer service team, who were prompt in their replies and managed to send me the correct skin after a mistake was made.

Speaking of the mistakes made by the company, I must say that it took almost a month for me to get the right skin. This was quite concerning, as I was worried that I had made a poor investment. There was no way for me to leave a review on their website, which was disappointing.

Overall, while DBrand's phone case is definitely worth trying out, I suggest being aware of the shipping times and their customer service response time. The skin is not a gamechanger, but it still offers some level of protection to the phone. I would recommend this product with the caveat that you must be prepared to wait for your order and that the skin is not as substantial as you might hope.

Read full review of DBrand
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

DBrand DBrand Review: Frustrating Payment Methods & Poor Customer Service

about payment methods? This has been an incredibly frustrating experience with DBrand. I had high expectations for their products after hearing so many positive reviews about their skins and cases for phones and laptops. However, the customer service I received left much to be desired.

When I first placed my order, I was excited to try out their products and wanted to add more items to the order. I contacted their customer service team to see if this was possible, but instead of helping me, they gave me a Paypal link without addressing my question about paying with a VISA. I tried to follow up again, but after I received no response, I assumed that the option to pay with my VISA was not possible.

To my surprise, my order was suddenly cancelled without my authorization. I was shocked and bewildered as I had never requested for a cancellation. I decided to simply re-order from scratch but was flabbergasted to find out that I was charged in USD. I ended up paying an additional amount due to the conversion rate and my bank's corresponding fees.

When I received the item, it wasn't what I expected. It didn't fit properly and I was dissatisfied with the quality. I was ready to send the product back, but was given a partial refund instead. When I contacted DBrand about this, they told me to contact my bank, as if it was my fault.

Looking back, I wish I had never ordered from DBrand. The experience was a train wreck from start to finish, with poor communication and customer service, a confusing cancellation, and unexpected charges. I cannot in good faith recommend DBrand to anyone.

Read full review of DBrand
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

DBrand Disappointing Service and Delivery from dbrand.com: A Warning to Potential Customers

I was initially impressed with dbrand.com when I first heard of them online. Their sense of humor was refreshing and their website featured a wide range of innovative, high-quality products. However, my experience with this company has been frustrating and disappointing.

To start with, my order took several weeks to arrive, and was shipped to the wrong address. When I raised the issue with customer support, they assured me that they would ship a replacement to the correct address at no extra charge. Unfortunately, the replacement order was also delivered to the wrong address, causing me further inconvenience and delay.

After this second mistake, I contacted customer support again, expressing my extreme frustration with the situation. Sadly, days later, I still have received no response to my concerns. This lack of communication from dbrand.com only compounds the frustration of waiting for over a month to receive my order.

Overall, my experience with dbrand.com has been disappointing. Despite their initial appeal and reputation for quality, this company has let me down with poor service and inefficient delivery. I advise any potential customers to weigh up the risks before ordering from dbrand.com, and to be prepared for long delays and possible shipping issues.

Read full review of DBrand
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

DBrand Disappointing Experience with DBrand: Order Cancelled Twice and Poor Customer Service

Well, where do I even start with this review of DBrand? I have to say that I was extremely disappointed with my experience with this company. After waiting for over a month for my order to arrive, I was shocked to receive an automated email informing me that my order had been cancelled by the company themselves. It goes without saying that this is not what anyone wants to hear after paying for an item and eagerly awaiting its arrival.

To make matters worse, I had paid for my order via credit card which meant that I had to pay interest on the purchase. Waiting for over a month and then having the order cancelled was not only frustrating, but it was also a waste of my time and money.

What really gets to me about this situation is that this was not the first time that this had happened. In fact, the exact same thing had occurred the first time I had tried to order from DBrand. It's pretty clear that the problem here lies with the company itself, rather than any external factors like USPS (since I have never encountered such problems with other online stores who also use USPS for delivery).

Overall, I have to say that I believe this company to be a complete scam. If I had known that I would have to deal with such a lack of professionalism and customer service, there is no way that I would have ever placed an order with them in the first place. The fact that this has happened twice now only confirms my suspicions.

If you're considering purchasing from DBrand, I would strongly advise you to think again. In my opinion, it's simply not worth the risk or the hassle. I sincerely hope that the company will make efforts to rectify their issues and improve their service in the future, but I won't be holding my breath. All I can say is that I'm still waiting for my refund and I hope that it won't be too much longer before I receive it.

Read full review of DBrand
Hide full review

About DBrand

Screenshot DBrand
DBrand is a reputable online marketplace that offers top-of-the-line skins and cases for electronic devices, including smartphones, laptops, gaming consoles, and more. The company has been in the market for quite some time now and has gained a solid reputation for providing high-quality products that are crafted with precision and excellence.

The craftsmanship, attention to detail, and creativity that DBrand puts into its products is evident in the exceptional designs and precision cuts that the brand offers. The skins and cases are made using only the best materials, such as 3M vinyl, which is known to be top-notch in terms of durability, longevity, and protection.

One of the main advantages of using DBrand products is the level of personalization that the brand offers. The skins and cases come in a vast range of designs and colors, making it easy for customers to find something that suits their personality and style. From texture to color to pattern, the level of personalization that DBrand provides is quite impressive.

Another standout feature of DBrand products is their ease of use. Installing and removing skins or cases is quick and straightforward, thanks to precise cuts that fit perfectly with the contours of the devices. The products are designed to protect devices from scratches, nicks, and other types of damage, keeping them in perfect condition for longer.

Overall, DBrand stands out in the marketplace for its high-quality, personalized skins and cases that offer exceptional protection for electronic devices. The brand has gained a loyal following of customers who trust the brand's commitment to innovation, quality, and customer satisfaction.
How to file a complaint about DBrand?

Here is a guide on how to file a complaint against DBrand on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in. If not, create a new account on ComplaintsBoard.com.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with DBrand in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with DBrand. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure that you follow these steps carefully to effectively file a complaint against DBrand on ComplaintsBoard.com.

Overview of DBrand complaint handling

DBrand reviews first appeared on Complaints Board on Apr 15, 2023. The latest review A Unique Experience with DBrand was posted on Mar 7, 2024. DBrand has an average consumer rating of 1 stars from 67 reviews. DBrand has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.5
11947 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. DBrand Contacts

  2. DBrand emails
  3. DBrand social media
  4. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
DBrand Category
DBrand is ranked 18 among 410 companies in the Mobile Phones category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.