Dealer Cost Car Audio’s earns a 4.1-star rating from 9 reviews, showing that the majority of customers are very satisfied with purchases.
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customer service
this place is a joke. prices are great but thats as far as it goes. do not believe anything they say when it comes to their warranty. my touch screen head unit died after 6 months, i called them and they said they had them in stock and one would ship within 24 hours of recieving the defective unit. 3 days after they recieved it i called them and they told me they no longer carried the unit but they were "looking" into the problem and they would call me back. no return call from them. 2 more days go by and i call them again, now they are talking to the manufacturer to find out what to do. once again they will call me back. 3 more days go by with no call so once again i call them and they say "we had to ship it to the manufacturer for repair. i ask them how long, they dont know but will call me back. 2 more days go by and i call them again. now they are upset with me, they have no idea how long it will be. i get an email from them saying "WE SENT IT TO KENWOOD AND WE DO NOT KNOW WHEN THEY WILL BE DONE WITH IT". so my 24 hour turn around is heading into the third week with no end in sight especially since they sent it to kenwood instead of sony.
no refund no merchandise scam
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ReplyReply AllMove...Inboxappraisalfree word trialpost officerecommendation lette...reservationstores online tracki...time warnerwork at home Flag this messageFw: RE: Re: Order #59729 - Canceled SCAM ARTISTS!Friday, July 16, 2010 8:45 PMFrom: "cherell haynes" Add sender to ContactsTo: [protected]@dealercostcaraudio.com
--- On Wed, 7/14/10, cherell haynes wrote:
From: cherell haynes
Subject: RE: Re: Order #59729 - Canceled
To: [protected]@dealercostcaraudio.com
Date: Wednesday, July 14, 2010, 10:15 AM
It has been a month and still no refund from your sorry ### company! No wonder there are soooo many complaints on the Better Business Bureau Website! I have filed a fraud claim and I am seeking Legal Action against you! YOUR COMPANY IS NOTHING BUT A SCAM AND YOU STEAL PEOPLES HARD EARNED MONEY AND YOU WILL GET WHATS COMING TO YOU!
--- On Tue, 6/29/10, Dealer Cost Car Audio wrote:
From: Dealer Cost Car Audio
Subject: RE: Re: Order #59729 - Canceled
To: "cherell haynes"
Date: Tuesday, June 29, 2010, 12:56 PM
You will see it right away.
Thank you!
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
From: cherell haynes [mailto:[protected]@yahoo.com]
Sent: Tuesday, June 29, 2010 3:59 AM
To: Dealer Cost Car Audio
Subject: Fw: Re: Order #59729 - Canceled
--- On Tue, 6/29/10, cherell haynes wrote:
From: cherell haynes
Subject: Re: Order #59729 - Canceled
To: "Dealer Cost Car Audio"
Date: Tuesday, June 29, 2010, 6:58 AM
IT HAS BEEN 9 DAYS AND STILL NO REFUND FROM YOU ALL! IF THIS MONEY IS NOT BACK IN MY ACCOUNT BY FRIDAY I WILL BE CONTACTING THE BETTER BUSINESS BUREAU AND REPORTING YOUR COMPANY! BYRON RICHARDSON
--- On Mon, 6/21/10, Dealer Cost Car Audio wrote:
From: Dealer Cost Car Audio
Subject: Order #59729 - Canceled
To: "byron richardson"
Date: Monday, June 21, 2010, 7:24 PM
Dear byron richardson,
This email has been sent to inform you that your order, #59729, has been updated to a status of Canceled.
Your order with Dealer Cost Car Audio has been cancelled. Any funds associated with
this order have been credited back to your account, or any pending authorizations
that may have been placed have been voided.
If your order was already charged, the refund of your funds can take anywhere between
3 to 7 days to credit back to your account. We apologize, but we have no
control of the speed it takes for Visa/MasterCard to re-credit your funds. This
time frame varies from bank to bank, but we assure you there is absolutely no delay on
our end.
--------------------------------------------------------------------------------
Order Details
Order Number: 59729
Order Date: 5/26/2010 9:01 PM
Shipping Method: UPS Ground (Free Shipping on Orders Above $99)
Payment Method: Credit card payment
--------------------------------------------------------------------------------
Product Information
Product Name
Part No.
Quantity
Item Price
Total Price
Kenwood KDC-138
1
$66.99
$66.99
Planet Audio TQ12
2
$41.99
$83.98
Subtotal:
$150.97
Shipping & Handling:
$0.00
Tax:
$0.00
--------------------------------------------------------------------------------
Order Total:
$150.97
The complaint has been investigated and resolved to the customer’s satisfaction.
Never shipped items
Placed order for parts on 5/26/10. Credit card was charged on 5/28/10. Merchandise was still not received by 6/15/20 at which time we tried to call and no one ever answered their phone after having waited more than half hour. I don't think they have anyone manning the phones. Sent email same day following up on our order. It is now 6/28/10 and never received response to our email. Are cancelling our order today. Let's see how long that will take. DO NOT BUY FROM THIS SITE. IF YOU INSIST ON DOING SO, TRY PLACING YOUR ORDER OVER THE PHONE AND YOU WILL CHANGE YOUR MIND.
THESE GUYS ARE THIEVES! THEY STOLE $300.99 FROM ME. They do not have a business license in Santa Clara, CA. I called the city. Their address is a mail center (like a PO BOX). I let them put me off past 60 days and was not able to dispute the charges with my credit card. And this company refused to return my money and now my emails. Because they don't have an actually address you cannot find they to sue them.
Ordered merchandise 05/11/09. Arrived by UPS 5/14/09. Items were damaged. Contacted DCCA by phone and e-mail and were told they would file the claim with UPS. After no response we filed the claim and UPS returned the damaged items to DCCA. Tried ordering other items-not avail or back ordered. Canceled the order. Requested a immediate refund. Have been promised they would look into it, take care of it this week...blah, blah, blah. Now they do not respond to e-mails and my son is out his hard earned money! I want the refund.
Is Dealer Cost Car Audio Legit?
Dealer Cost Car Audio earns a trustworthiness rating of 67%
Generally safe, but check closely before sharing details.
We found clear and detailed contact information for Dealer Cost Car Audio. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 77% of 9 negative reviews, Dealer Cost Car Audio is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Dealercostcaraudio.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Dealercostcaraudio.com you are considering visiting, which is associated with Dealer Cost Car Audio, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- There was some difficulty in evaluating or examining the information or data present on the dealercostcaraudio.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Dealercostcaraudio.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The dealercostcaraudio.com may offer a niche product or service that is only of interest to a smaller audience.
- Dealer Cost Car Audio protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Dealer Cost Car Audio. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
No Merchandise Received
I ordered a set of speakers via their website on April 26, 2010. The estimated shipping time was two weeks. After the two weeks came and passed I contacted them via email. I was told to give it a little while longer. All the while I never received a tracking number or an update of any kind from the retailer. About two weeks later, again I ask by email about the merchandise (can never reach them via phone) this time I am ignored. I try several times by phone to contact them to no avail. Finally I send an email demanding a refund and have since been ignored. This retailer needs to be investigated immediately for fraud/theft. I am going to ensure the entire Atlantic Naval Fleet knows this place can't be trusted.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dealer Cost Car Audio is a SCAM I ordered a Viper alarm from them 1/7/10 to this day still have not received it. I get e-mails from them that say Still pending, should update within 1-2 business days or less. They also went as far as making a fake UPS shipping Label for me. Do your self a favor and shop some were else. I'm still waiting for my money back its been 3 months now.
ordered a product 8 months ago and still do not have it
We ordered a DVD player for our car in September. We were giving it to our children for christmas. We got it installed after Christmas and didn't work. We sent it back for repair in January. These people are absolute frauds. We have been in contact with Robert Jones by email and when we do get responses, they flat out lie. They were going to send us another product and that was over a month ago. When we email about a refund we get nothing. I'm in the process of contacting news stations, the FBI, a lawyer and every complaint board on the internet until some action is resolved. DO NOT DO BUSINESS WITH THESE PEOPLE. Please contact me at [protected]@hotmail.com. I am working on a class action lawsuit against this company as there are more than enough people that have been scammed by this company. Absolute frauds. I wish my husband would've done research regarding this company before doing business with them.
Order number 41016
The complaint has been investigated and resolved to the customer’s satisfaction.
bogus tracking number, no refund, almost 2 months of email interaction
Unfortunately, according to other complaints on this board, I feel like my terrible experience with this company is commonplace. The following is the email correspondence with "Robert Jones, Sales Manager" of Dealer Cost Car Audio. It might be humorous if I weren't getting screwed.
From: [protected]@dealercostcaraudio.com
To: @hotmail.com
Date: Mon, 7 Dec 2009 20:46:57 -0500
Subject: Order #44916 - Shipped
This email has been sent to inform you that your order, #44916, has been updated to a status of Shipped.
From: @hotmail.com
To: [protected]@dealercostcaraudio.com
Subject: RE: Order #44916 - Shipped
Date: Tue, 15 Dec 2009 18:40:49 -0500
Hello,
Can you please update me on the status of this? It has said "Billing information received" for a while now.
thanks,
Steve
From:@hotmail.com
Sent: Wednesday, December 30, 2009 8:23 AM
To: Dealer Cost Car Audio
Subject: RE: Order #44916 - Shipped
Hello,
I placed this order on the 7th of December and it is now the 30th .I still have not received it and the UPS tracking number is not updating. I find this unacceptable, especially since your website claims that items will usually be received in 3-7 business days. It has been 17 business days. Please refund $154.99 to my credit card immediately.
thank you,
Steve
From: [protected]@dealercostcaraudio.com
To: @hotmail.com
Date: Wed, 30 Dec 2009 20:16:08 -0500
Subject: RE: Order #44916 - Shipped
Just let us now what to do.
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
From: @hotmail.com
Sent: Wednesday, December 30, 2009 5:32 PM
To: Dealer Cost Car Audio
Subject: RE: Order #44916 - Shipped
Has it shipped or not? If it hasn't shipped already, please refund the entire amount to my credit card used for the purchase.
From: [protected]@dealercostcaraudio.com
To: @hotmail.com
Date: Wed, 30 Dec 2009 20:44:21 -0500
Subject: RE: Order #44916 - Shipped
Just shipping. Please look out for it.
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
From:@hotmail.com
Sent: Tuesday, January 05, 2010 5:50 PM
To: Dealer Cost Car Audio
Subject: RE: Order #44916 - Shipped
Do you have a tracking number yet?
From: [protected]@dealercostcaraudio.com
To:@hotmail.com
Date: Tue, 5 Jan 2010 21:46:24 -0500
Subject: RE: Order #44916 - Shipped
Tracking # will be sent.
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
From: @hotmail.com
Sent: Friday, January 08, 2010 8:23 PM
To: Dealer Cost Car Audio
Subject: RE: Order #44916 - Shipped
If this is not in stock please tell me. I need a tracking number showing the date it was shipped (12/30 as you had previously stated). If you cannot provide that please refund my money to my credit card.
From: [protected]@dealercostcaraudio.com
To:@hotmail.com
Date: Sat, 9 Jan 2010 16:00:30 -0500
Subject: RE: Order #44916 - Shipped
We understand Steven. The P5000UB will be upgraded to the P5100UB, and ship out this upcoming week. Would that be okay?
Thank you!
Robert Jones
Sales Manager | Dealer Cost Car Audio
From: @hotmail.com
Sent: Saturday, January 09, 2010 4:23 PM
To: Dealer Cost Car Audio
Subject: RE: Order #44916 - Shipped
Thank you for your offer but I would like the money to be refunded to the card.
From: [protected]@dealercostcaraudio.com
To: @hotmail.com
Date: Sun, 10 Jan 2010 17:32:25 -0500
Subject: RE: Order #44916 - Shipped
So you 100% do not want the radio?
Thank you!
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
From:@hotmail.com]
Sent: Sunday, January 10, 2010 3:59 PM
To: Dealer Cost Car Audio
Subject: RE: Order #44916 - Shipped
Correct, I do not want the radio. I just want you to refund my money.
thank you.
From: [protected]@dealercostcaraudio.com
To: @hotmail.com
Date: Sun, 10 Jan 2010 22:35:38 -0500
Subject: RE: Order #44916 - Shipped
Same card?
Thank you!
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
From: @hotmail.com
To: [protected]@dealercostcaraudio.com
Subject: RE: Order #44916 - Shipped
Date: Mon, 11 Jan 2010 07:53:35 -0500
Yes, it ends in xxx6.
From: [protected]@dealercostcaraudio.com
To: @hotmail.com
Date: Tue, 12 Jan 2010 21:17:18 -0500
Subject: RE: Order #44916 - Shipped
Purchase refunded to card.
Thank you!
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
From: @hotmail.com]
Sent: Thursday, January 21, 2010 5:05 PM
To: Dealer Cost Car Audio
Subject: RE: Order #44916 - Shipped
I have not received a refund yet. It has been over 7 days which is sufficient time for bank transactions to post.
From: Dealer Cost Car Audio ([protected]@dealercostcaraudio.com)
Sent: Thu 1/21/10 9:09 PM
To:@hotmail.com)
2-3 days.,
Thank you!
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
So this is where I currently stand... I'm crossing my fingers.
The complaint has been investigated and resolved to the customer’s satisfaction.
Lied, No refund, Fraud, Scam
I orderd on 11/17/09, canceld order 12/02/09. Said they gave me refund 12/03/09, called credit union today say that no refund was given. Filed a bbb report to day and am looking for a lawyer. I live in franklin, pa, 16323. DO NOT EVER ORDER FROM DEALER COST CAR AUDIO! They will scam you. You call them and your on hold for 30min to an hour. You email them with questions about your order they give you a vague answer that is only a sentcene or two long. They told me my order would ship with in 3 days, never did. They told me that they had given me a refund on 12/03/09, and lied to me. They are flat out liers who need to be shutdown. I order a Hifoncs BXI2610D, ZXI6010, and a Stinger SPD570, a total of $597.97. I called hifonics and they said that they are an unauthorized dealer of there products. From now on only orderes to the company or an authroized dealer of there products will I order from. Claim on there web site 95% items in stock ship with in 24 hours, or 3-7 business days. Thats a lie, if they even have a warehouse with any thing it it. You'd be lucky if you ever get your stuff. Slow, liars, Its like they just take your money to get buy than they wait until they get somone elses money to get by and maybe finally return yours when they have too. Anyway heres just what they and I emailed to one another. I will also be posting more complaits on other websites with the same info, just typed up diffrent, cause I'm not coping this post. Heres the email conversins. Oh you have to start at the bottom and work your way up. Said in one email order would be ready to ship by thursday, what lairs.
Transaction ID: [protected]
Payment Method: XXXX3359
Amount: (597.97)
From: Dealer Cost Car Audio ([protected]@dealercostcaraudio.com)
Sent: Wed 12/02/09 10:13 PM
To: James Doran ([protected]@live.com)
Refund will be had. It takes 3-7 business days to go back to your card.
This was able to ship, brand new in the box and sealed by Thursday.
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
Dear James Doran,
This email has been sent to inform you that your order, #44277, has been updated to a status of Canceled.
Your order with Dealer Cost Car Audio has been cancelled. Any funds associated with
this order have been credited back to your account, or any pending authorizations
that may have been placed have been voided.
If your order was already charged, the refund of your funds can take anywhere between
3 to 7 days to credit back to your account. We apologize, but we have no
control of the speed it takes for Visa/MasterCard to re-credit your funds. This
time frame varies from bank to bank, but we assure you there is absolutely no delay on
our end.
From: James Doran [mailto:[protected]@live.com]
Sent: Wednesday, December 02, 2009 5:29 AM
To: Dealer Cost Car Audio
Subject: RE: Order Confirmation (#44277) Worried a101
Times up. This email is in regard to my order, which I have stated what I will do if I have not recevied a shipping order by yesterday. There for, I am canceling my order as of now. Seeing that you took my money with in 24 hours after I filed my order, I'll be nice and give you till 12/4/09-3 Days for my refund to be completed. If not completed and in my bank account by as of 12/05/09 when I call to see if its in there, I 'll than filed a bbb report, call my bank, disput the charge, and call my lawyer. I'd perfer to have the refund with in a 24 hour period, seeing how fast you charged my card, but given the reviews that I'ved read I highly dought that will happen. I trusted you with the info on your site, but most of it is lies. I am upset, I will not trust anything you say, seeing how most of your reviews about your company are true. I expect to have a refund by 12/07/09 at the latest. I will now buy from company sites in stead or make sure they are if I do buy from a web site that it is an authorized dealer, not an unauthorized dealer. I am upset and I know I am going on and on, and I am sorry I ever did business with you. I expect to have an email back regarging my refund.
--------------------------------------------------------------------------------
From: [protected]@dealercostcaraudio.com
To: [protected]@live.com
Date: Thu, 26 Nov 2009 17:36:14 -0500
Subject: RE: Order Confirmation (#44277) Worried a101
James,
If you ever want to cancel, just ask us. No need to threaten, and do all that, when all you can do is ask for a simple refund if they do not arrive in time.
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
From: James Doran [mailto:[protected]@live.com]
Sent: Thursday, November 26, 2009 2:27 PM
To: Dealer Cost Car Audio
Subject: RE: Order Confirmation (#44277) Worried a101
If the order doesn't arrive by the 12/9/09, I'm canceling the order, filing a complaint with the bbb, calling my bank and my lawyer.
I can always order from some were else, that is accually authorized dealer of hifonics products. I expect to have a shipping number by 12/2/09. If not I also cancel.
--------------------------------------------------------------------------------
From: [protected]@dealercostcaraudio.com
To: [protected]@live.com
Date: Thu, 26 Nov 2009 16:40:16 -0500
Subject: RE: Order Confirmation (#44277) Worried a101
Will get a call Monday. This order can ship Monday/Tuesday, and take 2-3 business days to arrive.
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
From: James Doran [mailto:[protected]@live.com]
Sent: Wednesday, November 25, 2009 10:10 PM
To: Dealer Cost Car Audio
Subject: RE: Order Confirmation (#44277) Worried a101
Numbers the same as it is on the billing, [protected]
--------------------------------------------------------------------------------
From: [protected]@dealercostcaraudio.com
To: [protected]@live.com
Date: Wed, 25 Nov 2009 21:42:23 -0500
Subject: RE: Order Confirmation (#44277) Worried a101
We would never lie to you James. Do you have a phone # we can call?
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
From: James Doran [mailto:[protected]@live.com]
Sent: Tuesday, November 24, 2009 8:58 PM
To: Dealer Cost Car Audio
Subject: RE: Order Confirmation (#44277) Worried
Will it be hear by next week or not? And were did you get these amps from? I called Hifonics and they say your an unauthorized dealer of there products, they told me to use onlinecartereo. Now tell me why shouldn't I switch and buy from them? I have read so many reviews about your company, that i'm starting to think its all true. All I got to sayis the amps better not be a refab. I could always order from someone else. Just tell me the truth, can I expect my stuff by next week yes or no? If I don't get an answer by tommrow, I will cancel my order, and order else were. If you lie to me and my stuff doesn't come next week or when you say it will, I will cancel my order and report you to the bbb. If you fail to give me my refund with 3-days of canceling my order I will call my bank and argue the charges. I will than call my lawer. Bottom line, don't lie to me, tell me the truth do you have my stuff and when will I get it.
--------------------------------------------------------------------------------
From: [protected]@dealercostcaraudio.com
To: [protected]@live.com
Date: Tue, 24 Nov 2009 19:41:04 -0500
Subject: RE: Order Confirmation (#44277) Worried
You will see it arrive shortly.
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
From: James Doran [mailto:[protected]@live.com]
Sent: Tuesday, November 24, 2009 3:52 PM
To: Dealer Cost Car Audio
Subject: RE: Order Confirmation (#44277) Worried
What the status of my order?
--------------------------------------------------------------------------------
From: [protected]@dealercostcaraudio.com
To: [protected]@live.com
Date: Mon, 23 Nov 2009 00:08:45 -0500
Subject: RE: Order Confirmation (#44277) Worried
No, you would never. Please leave a phone #, we will call you.
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
From: James Doran [mailto:[protected]@live.com]
Sent: Saturday, November 21, 2009 5:31 PM
To: Dealer Cost Car Audio
Subject: RE: Order Confirmation (#44277) Worried
--------------------------------------------------------------------------------
From: [protected]@dealercostcaraudio.com
To: [protected]@live.com
Date: Thu, 19 Nov 2009 16:54:54 -0500
Subject: Order Confirmation (#44277)
Order Confirmation
Thank you for your order, James Doran.
We have received your order, and are processing your order at this time.
As soon as your order is prepared for shipment and has a tracking number
assigned to the shipment, an email notifying you of the shipped status,
along with the tracking number will be emailed to this same email address.
If any part of your order is discontinued, or is no longer available we
will email you within 24 hours of placing your order typically cancelling
your order.
If you do not receive a shipped email and tracking number within 7 business
days of your purchase, please feel free to reply to this order confirmation
email for questions on why your order may not be on it's way. We will more
than happy to assist you with any possible delays.
As most of our orders do offer free shipping, typically all items ship at
the same time to reduce costs. In any event that one item is delayed an
excessive amount of time, you may receive a "Partially Shipped" status email,
along with a tracking number for the part of your order that was available
and is on the way to your address.
If you have any questions or concerns in regards to your order, the
fulfillment of your order, or for any cancellations, please feel free to
simply respond to this email. [protected]@dealercostcaraudio.com can help you with any
questions or concerns with regards to your order.
Your order number is: 44277
Date of order: 11/19/2009 1:54 PM
Shipping Method: UPS Ground (Free Shipping on Orders Above $99)
Payment Method: Credit card payment
--------------------------------------------------------------------------------
Ship To
James Doran
387 Doerr Rd
Franklin, PA 16323
United States
Phone:[protected]
Bill To
James Doran
387 Doerr Rd
Franklin, PA 16323
United States
Phone:[protected]
Product Information
Product Name
Part No.
Quantity
Item Price
Total Price
Hifonics ZXi 6010
1
$156.99
$156.99
Stinger SPD570
1
$21.99
$21.99
Hifonics BXi2610D (BXi 2610D)
1
$418.99
$418.99
Subtotal:
$597.97
Shipping & Handling:
$0.00
Tax:
$0.00
--------------------------------------------------------------------------------
Order Total:
$597.97
I have been reading reviews about your service, alot of people hate your company, from what I've read. I expect to know soon if your company is real or is a scam, and I have to call my lawyer and report you to the bbb. I just hope I'm not going to be b/s-ed around. I really wouldn't want to have to take you guys to court. I expect to have my stuff in 3 weeks or a refund. Thanks.
Not pretty But all true, They are pure evil. They'll take your money and rip you off. Major headache ordering from them. And this is just some of the emails, think I'm missing some, but this is most of them.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am dealing with them also. Have canceled order. Now we will see how long it takes. I haven't given in to the thought of riding down there with some other biker friends. Well at least I did learn a name of one of the liars. They don't even use their name anymore. I ordered the subwoofer on 5/28/10 and canceled it on 6/18/10. He first told me it was backorderedand it would be there in 3 days. I e-mailed him on the 4th day he said a couple more days. I gave him that and said cancel.
I am going through the same thing with them I ordered 5-24-10, After arguing for a week they finally canceled my order on 6-1-10, it is now 6-18-10, I still have no refund and they are still talking in circles. This company is no company I wish someone would shut them down so they cant do this to people! I dont have money to just blow I was trying to order something nice for my husband for fathers day and now I have no gift and no money to get him something else
Sounds like you got Robert Joned. Classic. The guy is famous for these antics. I was scammed by dealer cost car audio once, I'm never dealing with them again. I posted my complaint on the http://stopdcca.wordpress.com site but those ### probably paid to have the site removed since all the complaints were piling up in one place. What a shame.
Please post your experience here: http://stopdcca.wordpress.com
UPDATE: Got My refund back, a week after the last email or the first. Posted them upside down for some reason, my bad. Anyway, I order from onlinecarstereo.com, took two weeks for my order to arvive, cause of christmas time, would have gotten it sooner. The BBB gives Dealer Cost Car Audio an ( F ) which they dervive, corgrats to them for reseaving an F, for being the worst car audio store on the internet. Online Car Stereo.com got a ( B ) from them. You might have problems with them, if they don't have what you want. Don't know if there an authorized dealer of most of there stuff, but they seem to be for Maxx Sonic products. Sonic got an ( A ) never used them though, would have been my next option, if it didn't work out with Online Car Stereo, but they cam though. So if I may subject, look for authorized online dealers to get your stuff, or use these two sites. To find out if there an authorized dealer or who is an authorized dealer of the proudcts that you want, call the company aka the manufactor of the product(s) that you want. Thank You, and best of luck to you all.
Totally agree. We are going through the same thing with "Robert Jones" here in Connecticut. Charged the credit card without providing the product, then said it was backordered, then refused provide the credit back to card. He even responded that he would "expedite the refund". We are also filing with BBB, and I want to pursue this even further than that. He does not seem the least bit threatened by legal action, BBB or anything else. I would like to find a Department of Consumer Affairs or some organization in California that has the authority to shut his business down and have him arrested. I truly consider this theft, especially if he is not providing the service, product, yet he's taking money.
I agree with everything. I am going through the same thing. I wish I would have read reviews on them before I placed an order. They always just give you the run-around. So I just got off the phone with my credit card company to dispute the charges..So we will see how that goes. But yes anyone who is thinking about buying from there, DON'T! It will be your biggest mistake.
I placed an order with DCCA early in August, 2009 and after waiting for over a month and a half without any information forwarded to me about my order I sent them an email. A guy named "Robert" aka Sales Manager replied to my email saying that my items I ordered were backordered and would ship out within a week. I was a little pissed that I had not been informed of any of this information until I contacted him over a month later. After waiting another 2 weeks I contacted him once again, no response, then again, no reponse and then the 3rd email he responds and says that it is still backordered after 3 more weeks but should arrive shortly! His famous bs words. I requested a full refund and told him he should rethink his business ethics so he said he would void the transaction and issue a refund. I have been told that the refund would appear on my credit card within 2-3 days for the last 2 months and still nothing. I have asked Robert if he could fax me a copy of the refund receipt so I can foward that to my credit card company but he will not do that. All he says to all my emails is, "YOU WILL SEE IT SHORTLY". I dont know about anyone else but to myself 5 months is not really "Shortly" is it? This guy is a scam artist through and through. I have no idea how he is not behind bars now but it will happen shortly. Good thing my uncle is a very reputable attorney here. The ball is going to be rolling now and hopefully this can be the end of another fraud. We dont need people like this roaming "free". There is only one place and one place only for people like this. I just wish that these guys put all there hard time and energy into making a real living rather than scamming innocent people.
Will not refund my money
My son ordered speakers from them on 5/11/09 they were delivered by UPS on 5/14/09. Speakers were broken. Returned them after filing a claim with UPS. 6 months of constant contact by e-mail or phone. They promised a credit but the items were never available. They promised a refund which never has materialized. They promised they would resolve it last week...
Read full review of Dealer Cost Car Audio and 14 commentsScam
Made purchase at www.dealercostcaraudio.com on 07/05/09. After 1 week of not receiving any information regarding shipment, I sent an email to DCCA. They responded that order would be shipped by the end of week. They subsequently gave the same answer the next 3 weeks.
I got tired of waiting, and cancelled the order on 08/12/09. I received a confirmation email on 08/12/09 that the order was cancelled and credit would be applied to charge card within 7-14 days. After not receiving a credit in 14 days, I sent an email to DCCA trying to get information regarding the credit. After many emails they finally said the credit had been applied on 08/17/09.
I filed a complaint with the BBB on 08/28/09. I contacted my credit card company on 08/31/09 and disputed the charge. DCCA replied to the BBB complaint on 09/01/09 and stated that the credit had been applied to my card on 08/12/09. I responded to their BBB response that as of 09/02/09, no credit had been applied to my account. I also stated that since a BBB complaint had been filed, I'm sure DCCA would blame a technical error, and a credit would show up on my account within 2 days.
On 09/03/09 a credit finally showed on my account.
The complaint has been investigated and resolved to the customer’s satisfaction.
DEALER COST CAR AUDIO IS A SCAM. Do not place an order. They do not have your product. You will get the run around, you will spend months and many wasted hours trying desperately to get your product or even just your money back. I still do not have my money after 11 emails, 5 promises, 2 phone calls, and countless hours involved. I did not find out how many people that have screwed over until recently.
They will make up every excuse in the book, like it only happens to a few products (in my case only Kenwoods, but nearly everyone's order is different and you can go through the huge lists of complaints and see it has nothing to do with the product you ordered.)
The only time they ever took initiative to call or write to me was once I posted a negative review, and then they finally said that they would cancel my order, but still no money returned. They told me that they cannot be a scam since they charge by creditcard, but they are snakes, and it is a scam. They make their money by customer's procrastination to file a dispute. You only have 90 days to dispute it. If I listened to them, I would certainly have passed that point. They threatened a $50 charge against me if I called to cancel the payment. They told me that the bank would charge me since they did nothing wrong. This is a lie, I checked with the bank, at the time I filed my dispute. DCCA also looked up my personal company's name on the internet (it was not provided to them) and threatened my company if I made any negative posts. They only care about protecting their scam and nothing else. There have been some people to get their money back from these guys, but it appears to only be the ones who are going to the authorities or making negative posts. By the way, they will tell you they do 30, 000 units every month and we are just the unlucky few. Don't believe this lie either. They neither have the rankings, the facility, or enough products in stock to do it. As of today here are their collective rankings:
Trustlink: 1 star out of 5 with 105 reviews
BBB : F ranking with 898 complaints as of yesterday and 909 as of today.
Pricegrabber.com: 1.66 out of 5 over the past 6 months with 94 reviews
They are liars and will bully you and tell you that filing a claim may get you in trouble. I am telling you this now. DO NOT LET THEM DO THIS TO YOU. Stand up and fight. Let's take them down collectively so they cannot do this to others. If they have owed you a product for more than 30 days and have not refunded your money or given you an exact date they are in violation of the FTC mail order rule. Money is to be returned in 7 business days of your written request (and it does not have to come from their web page like they tell people), and it must be back on your credit card in one billing cycle. You only have 90 days to file a dispute, and they are making their money by convincing people to wait through this limit. Many people don't file a dispute because of the time/energy/bullying, but don't fall victim, file. It will not cost you, there are no charges, even if they return your money in the meantime.
Also, if they pass the FTC rule's time limit with no firm commitment that they stick to, file an ic3 (FBI internet fraud) complaint. Nothing will happen unless consumers do something. You are not wasting their time on something small or trivial, that is what they are here to do. Here are the links, please take the time to use them, if you have been cheated:
FBI - internet fraud report
http://www.ic3.gov/complaint/default.aspx
California attorney general's office
http://www.dmv.ca.gov/
Federal Trade Commision
https://www.ftccomplaintassistant.gov/
Better Business Bureau
http://www.la.bbb.org/ComplaintDetail.aspx?CompanyID=100072683
I ordered a subwoofer and they never shipped the itm. They said it shipped but they never shipped the item. If you talk with UPS they have never shipped anything through them so anything to the contrary is a lie.
I also filed a complaint with the FTC and I would suggest everyone else to do the same, maybe we can run these thieves out of business. I find it very peculiar that every order from this "company" is on back order. That tells me that they don't have any products at all but are just trying to scam people out of their money.
If you would like to file another complaint with another site concerning this company, (which I have done), go back to http://www.dealercostcaraudio.com/ and look at the right hand side below the shop by manufacturer text. You will see a gold star looking symbol. Click on that and then click on certified store rating FAQ. Then click on the right hand side under Alert! Customer help. The customer help section will open and then click on e-mail support and e-mail them with your concerns. I asked them the question as to how they can let this company use their logo. I'm sure if enough of us ask the question they will listen. I also pointed them to this site. Maybe you could as well. I purposly left out the name of the company so Dealer cost couldn't complain about a violation of the policy. Although the site is on their own page. I did the same with the seal on the left side, just so you know that you can also.
Don't Buy! I purchased a Kicker L7 "15" (2/24/2010 8:29 PM, paid $270.79) and took more than a month to receive it. I then had it for a couple of weeks and stopped functioning correctly, I then spoke to them about my situation and they told me to send it back to them, and I haven't receive it yet. It's been more than two months and nothing is happening. I tried contacting them but they never respond to their emails and the Manager, by the name of Simon, never answers. I am deciding of taking a legal action!
I ordered items on 05-20-10. They talked in circles for weeks stating that they were shipping my items and then that my items were on back order. Then they argued and it took another week to cancel my order. My order was finally cancelled 06-01-10. They stated 2-3 days max to get my money back. It is now 06-30-10. I still do not have my money. They have stated they had to mannually return my money that something happened. That was on 06-14-10. Still again it is 06-30-10 and I have not had my money returned! I would advise if you have made the mistake of ordering from this company to call your bank and ask how you go about disputing your money to get it back. After you cancel your order and you do not get your money your bank will help you! I would also advise to file a complaint with the better business bearuea where they already have many complaints as well! If you have not done business with this company yet PLEASE DON"T! You will end up like me and others with no merchandise and no money!
I have never posted a complaint online. I am not the type of person to let things get to me, however I feel it necessary to warn the public about a truly horrible company.
I purchased a Pioneer AVIC-F700BT on 1/28/2009. The unit was professionally installed by a local company. I started having issues within the first year. The iPod feature stopped working, the Bluetooth no longer connected, etc. I had the unit inspected by a local facility. They recommended sending it in for warranty repair. I tried to call the 800 # for Dealer Cost Car Audio for advice, however the phone system is obviously set up so you NEVER get through. It rings until it finally hangs up. It doesnt matter what time you call or how many times a day - same result.
I decided to check the website for the procedure for getting a unit repaired or replaced. The instructions were to double box the unit and ship it to DCCA. I included my original order receipt and a letter explaining the issues I was having. I followed up a couple of weeks later to check on the status. Again, it was IMPOSSIBLE to reach anyone over the phone. This is obviously a standard strategy they use.
oredered, they took my money instantly.-$1009.00. They did not ship so i started asking for tracking number and they said "any second now"-never happened, so i canceled. They confirmed my canceled order and said refund in
"7 to 10 days". 1 month later and they say they have refunded my money but they have not. This "company is a scam". I don't believe there is a store or any product. Check out all the reviews and the bbb rating of "F". Be smart enough to recognise the bogass reviews that are added by the criminals. Do not be a fool like i was. This is a scam! File a dispute w/ your card company and get your money back- its the only way you will get it back!
Ordered product never received. Cancelled order, but never received refund.
Don't ever buy from them. I ordered my speakers back in July and still have not recieved them yet and it is now Dec. 9th. I was going to ask for my money back but after reading other complaints I figured I just need to talk to the BBB. Still no speakers though. For more info on this company use Google search and type in dealer cost car audio complaints and there is story after story.
Wish I had read reviews sooner on Dealer Cost Car Audio dealercostcaraudio.com...
After waiting 3 weeks for shipment, we cancelled our order and were told to expect a refund soon. We gave them the benefit of the doubt, as Robert Jones strung us along through countless emails.
Now nearly 4 months later, they STILL have not voluntarily refunded the money due. I have contacted my bank; they are doing what is neccesary to get the refund. I highly suggest anyone in the same situation do so as well. In the amount of time you'd spend waiting for someone at DCCA to answer the phone, my bank took all the details and is taking care if it.
This SCAM of a company needs to be shut down NOW and learn the meaning of "what goes around comes around".
BUYERS BEWARE!
Do not ever place an order with Dealer Cost Car Audio. I wish I had done soem research before I made this mistake. If you look them up on the Better Business Bureau you will see their track record. I placed an order on February 1st for a car stereo. Within 24 hours they withdrew the funds from my account - they waste no time whatsoever doing that. Here it is April 14th and I have still not received my order. I have however have been getting many emails from them saying "a couple of more days, just a bit longer, 1-2 more days, etc" It is all bull!@#$. They will tell you the item is on backorder, etc. They will even send you an email saying your order has shipped and when you click on the UPS tracking number it says Billing Information Received. I put a complaint on the BBB website and got a phone call from DCCA within 5 minutes. The guy Matt tells me if I revoke my review they will overnight my order to me. Can you believe this? All you have to do is look this company up on any consumer review site and you will see the truth. DO yourself a favor and avoid this company. They will advertise great prices for their products and try to lure you in, and will take your money with a quickness but, getting your order to you...that is another LONG story.
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Overview of Dealer Cost Car Audio complaint handling
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Dealer Cost Car Audio Contacts
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Dealer Cost Car Audio phone numbers+1 (949) 861-3313+1 (949) 861-3313Click up if you have successfully reached Dealer Cost Car Audio by calling +1 (949) 861-3313 phone number 0 0 users reported that they have successfully reached Dealer Cost Car Audio by calling +1 (949) 861-3313 phone number Click down if you have unsuccessfully reached Dealer Cost Car Audio by calling +1 (949) 861-3313 phone number 0 0 users reported that they have UNsuccessfully reached Dealer Cost Car Audio by calling +1 (949) 861-3313 phone number
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Dealer Cost Car Audio emailscustomerservice@dealercostcaraudio.com100%Confidence score: 100%Supportsales@dealercostcaraudio.com10%Confidence score: 10%sales
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Dealer Cost Car Audio address16500 Aston, Irvine, California, 92606, United States
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Dealer Cost Car Audio social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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ordered on 5/22/2010 and have not recieved as of 08/30/2010 debit card was charged and have no luck getting thru to company
Same story as most about this company. It has been over 10 business days since i canceled my order. Still no refund. Do not BELIEVE anything this, so called, company claims.
They will take your money instantly w/ no shipment ever. They will not refund your money w/out the bank filing a dispute. This is a complete scam! They have no product or store. DO NOT BUY FROM DCCA! The good reviews are bogass. Check out the BBB ratinf of "F".