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Decathlon
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4.2 7 Reviews 22 Complaints
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Decathlon Complaints 22

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S
8:33 am EDT

Decathlon I haven't received my product which I placed an order online

Very Worst Experience!

I placed an order on 12 th of Aug 2018, (Order Id : 1199687) till 20th of Aug 2018, i haven't received my product, i only received mail saying that my order is shipped and they will share tracking details within 4 hours, , i didn't receive any mail further to this after 4 days. when myself called the customer care asking whether they have shipped my product, and why tracking details is not shared either via email or by message, i didn't receive any proper reply from them.

This is very annoying to call everyday regarding the same..

Regards,
Customer

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Background As someone who has frequently purchased items from Decathlon stores in Europe I was disappointed with the service at the Gurgaon store. More than disappointed I am concerned about the privacy implications of the policies, or possible interpretation of these policies by Decathlon employees. I'm hoping that you address this seemingly minor...

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About Decathlon

Screenshot Decathlon
Decathlon is a global retailer specializing in sports equipment and apparel. Founded in France in 1976, the company has expanded its presence to over 50 countries, catering to both amateur enthusiasts and professional athletes. Decathlon offers a wide range of products covering numerous sports, including but not limited to, cycling, fitness, running, camping, water sports, and team sports.

The brand is known for its extensive selection of gear, which encompasses essentials for both indoor and outdoor activities. Decathlon designs and manufactures its own products under various brand names, each dedicated to a specific sport or activity. This vertical integration allows them to control the production process and offer products at competitive prices.

In addition to physical products, Decathlon provides services such as bike repairs and maintenance in some of their stores. They also offer a user-friendly website with an e-commerce platform, allowing customers to purchase items online and either have them delivered or reserved for in-store pickup.

Decathlon aims to make sports more accessible to everyone, which is reflected in their product range that includes gear for all ages and skill levels. The company also emphasizes sustainability, with initiatives to reduce environmental impact through product design and packaging.

Customers can benefit from Decathlon's loyalty program, which offers exclusive discounts, personalized recommendations, and access to community events. The company also provides a generous return policy, giving customers the opportunity to return or exchange products if they do not meet their expectations.
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Overview of Decathlon complaint handling

Decathlon reviews first appeared on Complaints Board on Sep 13, 2016. The latest review Late invoice provide by you was posted on Jul 10, 2024. Decathlon has an average consumer rating of 1 stars from 123 reviews. Decathlon has resolved 0 complaints.
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  1. Decathlon Contacts

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    More phone numbers
  3. Decathlon emails
  4. Decathlon address
    4 Boulevard de Mons, BP 299, Villeneuve d'Ascq, 59650, France
  5. Decathlon social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 15, 2024
Decathlon Category
Decathlon is ranked 10 among 43 companies in the Sporting Goods category

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