Decathlon’s earns a 4.2-star rating from 123 reviews, showing that the majority of sports enthusiasts are very satisfied with gear and equipment.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I haven't received my product which I placed an order online
Very Worst Experience!
I placed an order on 12 th of Aug 2018, (Order Id : 1199687) till 20th of Aug 2018, i haven't received my product, i only received mail saying that my order is shipped and they will share tracking details within 4 hours, , i didn't receive any mail further to this after 4 days. when myself called the customer care asking whether they have shipped my product, and why tracking details is not shared either via email or by message, i didn't receive any proper reply from them.
This is very annoying to call everyday regarding the same..
Regards,
Customer
Privacy issues in decathlon india, require mobile number to make sale
Background As someone who has frequently purchased items from Decathlon stores in Europe I was disappointed with the service at the Gurgaon store. More than disappointed I am concerned about the privacy implications of the policies, or possible interpretation of these policies by Decathlon employees. I'm hoping that you address this seemingly minor...
Read full review of Decathlon and 12 commentsDecathlon Reviews 0
If you represent Decathlon, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Decathlon
The brand is known for its extensive selection of gear, which encompasses essentials for both indoor and outdoor activities. Decathlon designs and manufactures its own products under various brand names, each dedicated to a specific sport or activity. This vertical integration allows them to control the production process and offer products at competitive prices.
In addition to physical products, Decathlon provides services such as bike repairs and maintenance in some of their stores. They also offer a user-friendly website with an e-commerce platform, allowing customers to purchase items online and either have them delivered or reserved for in-store pickup.
Decathlon aims to make sports more accessible to everyone, which is reflected in their product range that includes gear for all ages and skill levels. The company also emphasizes sustainability, with initiatives to reduce environmental impact through product design and packaging.
Customers can benefit from Decathlon's loyalty program, which offers exclusive discounts, personalized recommendations, and access to community events. The company also provides a generous return policy, giving customers the opportunity to return or exchange products if they do not meet their expectations.
### How to File a Complaint with Decathlon on ComplaintsBoard.com
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with Decathlon in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Decathlon. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Follow these steps carefully to effectively file a complaint about Decathlon on ComplaintsBoard.com. Your feedback is valuable in improving customer experiences.
Overview of Decathlon complaint handling
-
Decathlon Contacts
-
Decathlon phone numbers8800 700 77668800 700 7766Click up if you have successfully reached Decathlon by calling 8800 700 7766 phone number 10 10 users reported that they have successfully reached Decathlon by calling 8800 700 7766 phone number Click down if you have unsuccessfully reached Decathlon by calling 8800 700 7766 phone number 7 7 users reported that they have UNsuccessfully reached Decathlon by calling 8800 700 7766 phone number59%Confidence scoreRussia+33 969 323 322+33 969 323 322Click up if you have successfully reached Decathlon by calling +33 969 323 322 phone number 2 2 users reported that they have successfully reached Decathlon by calling +33 969 323 322 phone number Click down if you have unsuccessfully reached Decathlon by calling +33 969 323 322 phone number 0 0 users reported that they have UNsuccessfully reached Decathlon by calling +33 969 323 322 phone number100%Confidence scoreFrance+44 207 064 3000+44 207 064 3000Click up if you have successfully reached Decathlon by calling +44 207 064 3000 phone number 7 7 users reported that they have successfully reached Decathlon by calling +44 207 064 3000 phone number Click down if you have unsuccessfully reached Decathlon by calling +44 207 064 3000 phone number 5 5 users reported that they have UNsuccessfully reached Decathlon by calling +44 207 064 3000 phone number17%Confidence scoreUnited Kingdom+32 22 082 660+32 22 082 660Click up if you have successfully reached Decathlon by calling +32 22 082 660 phone number 1 1 users reported that they have successfully reached Decathlon by calling +32 22 082 660 phone number Click down if you have unsuccessfully reached Decathlon by calling +32 22 082 660 phone number 0 0 users reported that they have UNsuccessfully reached Decathlon by calling +32 22 082 660 phone number100%Confidence scoreBelgium+49 715 3892 0500+49 715 3892 0500Click up if you have successfully reached Decathlon by calling +49 715 3892 0500 phone number 1 1 users reported that they have successfully reached Decathlon by calling +49 715 3892 0500 phone number Click down if you have unsuccessfully reached Decathlon by calling +49 715 3892 0500 phone number 0 0 users reported that they have UNsuccessfully reached Decathlon by calling +49 715 3892 0500 phone number100%Confidence scoreGermany+39 395 979 702+39 395 979 702Click up if you have successfully reached Decathlon by calling +39 395 979 702 phone number 3 3 users reported that they have successfully reached Decathlon by calling +39 395 979 702 phone number Click down if you have unsuccessfully reached Decathlon by calling +39 395 979 702 phone number 0 0 users reported that they have UNsuccessfully reached Decathlon by calling +39 395 979 702 phone number100%Confidence scoreItaly+31 883 322 888+31 883 322 888Click up if you have successfully reached Decathlon by calling +31 883 322 888 phone number 1 1 users reported that they have successfully reached Decathlon by calling +31 883 322 888 phone number Click down if you have unsuccessfully reached Decathlon by calling +31 883 322 888 phone number 0 0 users reported that they have UNsuccessfully reached Decathlon by calling +31 883 322 888 phone number100%Confidence scoreNetherlands+48 800 808 007+48 800 808 007Click up if you have successfully reached Decathlon by calling +48 800 808 007 phone number 1 1 users reported that they have successfully reached Decathlon by calling +48 800 808 007 phone number Click down if you have unsuccessfully reached Decathlon by calling +48 800 808 007 phone number 0 0 users reported that they have UNsuccessfully reached Decathlon by calling +48 800 808 007 phone number100%Confidence scorePoland+34 900 100 903+34 900 100 903Click up if you have successfully reached Decathlon by calling +34 900 100 903 phone number 1 1 users reported that they have successfully reached Decathlon by calling +34 900 100 903 phone number Click down if you have unsuccessfully reached Decathlon by calling +34 900 100 903 phone number 0 0 users reported that they have UNsuccessfully reached Decathlon by calling +34 900 100 903 phone number100%Confidence scoreSpain+46 828 1334+46 828 1334Click up if you have successfully reached Decathlon by calling +46 828 1334 phone number 1 1 users reported that they have successfully reached Decathlon by calling +46 828 1334 phone number Click down if you have unsuccessfully reached Decathlon by calling +46 828 1334 phone number 0 0 users reported that they have UNsuccessfully reached Decathlon by calling +46 828 1334 phone number100%Confidence scoreSweden+90 850 532 3322+90 850 532 3322Click up if you have successfully reached Decathlon by calling +90 850 532 3322 phone number 1 1 users reported that they have successfully reached Decathlon by calling +90 850 532 3322 phone number Click down if you have unsuccessfully reached Decathlon by calling +90 850 532 3322 phone number 0 0 users reported that they have UNsuccessfully reached Decathlon by calling +90 850 532 3322 phone number100%Confidence scoreTurkey+86 400 910 9109+86 400 910 9109Click up if you have successfully reached Decathlon by calling +86 400 910 9109 phone number 1 1 users reported that they have successfully reached Decathlon by calling +86 400 910 9109 phone number Click down if you have unsuccessfully reached Decathlon by calling +86 400 910 9109 phone number 0 0 users reported that they have UNsuccessfully reached Decathlon by calling +86 400 910 9109 phone number100%Confidence scoreChina+852 59 921 321+852 59 921 321Click up if you have successfully reached Decathlon by calling +852 59 921 321 phone number 1 1 users reported that they have successfully reached Decathlon by calling +852 59 921 321 phone number Click down if you have unsuccessfully reached Decathlon by calling +852 59 921 321 phone number 0 0 users reported that they have UNsuccessfully reached Decathlon by calling +852 59 921 321 phone number100%Confidence scoreHong Kong+91 767 679 8989+91 767 679 8989Click up if you have successfully reached Decathlon by calling +91 767 679 8989 phone number 1 1 users reported that they have successfully reached Decathlon by calling +91 767 679 8989 phone number Click down if you have unsuccessfully reached Decathlon by calling +91 767 679 8989 phone number 2 2 users reported that they have UNsuccessfully reached Decathlon by calling +91 767 679 8989 phone numberIndia+65 62 254 773+65 62 254 773Click up if you have successfully reached Decathlon by calling +65 62 254 773 phone number 1 1 users reported that they have successfully reached Decathlon by calling +65 62 254 773 phone number Click down if you have unsuccessfully reached Decathlon by calling +65 62 254 773 phone number 0 0 users reported that they have UNsuccessfully reached Decathlon by calling +65 62 254 773 phone number100%Confidence scoreSingapore+55 30 031 414+55 30 031 414Click up if you have successfully reached Decathlon by calling +55 30 031 414 phone number 1 1 users reported that they have successfully reached Decathlon by calling +55 30 031 414 phone number Click down if you have unsuccessfully reached Decathlon by calling +55 30 031 414 phone number 0 0 users reported that they have UNsuccessfully reached Decathlon by calling +55 30 031 414 phone number100%Confidence scoreBrazil
-
Decathlon emailscontacts@decathlon.com100%Confidence score: 100%Support
-
Decathlon address4 Boulevard de Mons, BP 299, Villeneuve d'Ascq, 59650, France
-
Decathlon social media
-
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 11, 2024
Recent comments about Decathlon company
Privacy issues in decathlon india, require mobile number to make sale
Big 5 Sporting Goods
49 reviews
Champs Sports
30 reviews
Eastbay
36 reviews
Pro Direct Sport
45 reviews
SportsDirect.com
90 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!