Dell
Reviews and Complaints

I placed an order on February 3rd 2021. Waited for about month and because there was no any communication from Dell I checked my order on their web site. I was shocked when I saw that, according to them, my laptop has been "on FedEx truck" since February 13.
I called Dell's customer service and they told me something was wrong. They created service request and placed another order. I was told the shipment will be expedited. I waited for about 10 days or so. On delivery date I stayed home but package never arrived. I checked FedEx tracking number and found that package was delivered. I called FedEx and they told me that package was delivered, but the address Dell gave them was wrong. Dell sent laptop to business some two miles away from my place. I am still shocked how customer service person who placed an order could put wrong address even though in the system they have the correct one. Anyway, I called Dell's customer service again, they acknowledged their error and told me somebody will call me to fix this after their accounting department approves the second order. I got an email that the second order was approved, but nobody called me. I waited several days and finally I called customer service one more time. Of course, I wanted to elevate this issue because the whole situation was ridiculous. After going with CS reps back and forth for several minutes, I finally was able to talk to supervisor. He listened to me, checked my claims and took an issue in his hands. So, after almost THREE months I finally got the machine.
I know that Dell does not care about me and people like me, but I would heartily suggest them to move customer service from India. One CS rep that I talked to was in environment with a lot of kids. I could not hear him at all that how kids were loud. He unsuccessfully tried to find quieter place. It was so unprofessional and Dell should be embarrassed.
This was so painful experience that I promised myself never buy anything from Dell even if my life would depend on that.

new G5 5000 arrived 04/23/2021
heating issues started within 3 days
the cooling fan is not what is pictured when i ordered.
have tried several times in tech support to resolve issue
1 tech sujested that i disabled turbo boost, thats what i picked it for
another one said for me to send it back, but then i will have to wait several weeks or longer,
Dell has no numbers that you can call in US to raise issues like this,
thinking that i cut my losses and toss it in trash and buy used one
have already tried going into bios to set cooling fan speed higher but have not been able to find it
bigger cooler on cpu would resolve issue

no more dell pc's or dell products for me

If the Dell customer service rep is moving their lips-they are lying. They tell you anything to make you think your computer is about to be delivered imminently. Don't hold your breath. It is now 2 weeks past promised delivery date and the delivery was pushed back again. This was after they called me earlier in the day to promise it would be here today.
NEVER DELL!

make good computers and stay out of politics

Dell Technologies has customer service representative who was not even slightly friendly or "supportive" He gave me attitude and hung up on me not even 3 minutes into the first call... because I didn't know where to find the number that he was looking for .. This wasn't just on one call either... Microsoft gave me a number to give Dell support.. (this is after I spent HOURS on the phone with them ((aka Microsoft(the decent customer that at least tried to help resolve issue) only to be told that Dell would have to be the one to assist me... so then tell me how after being hung up on the first time, I end up back on the same line with that same person for the 2nd call? I
It occurred on: 2021-03-27
Put me in a panic attack. My heart is still pounding and it's hard to breathe I just got this stupid thing... guess I should of went through apple.

I look forward to this response and action on this matter. As I was recommended, I would like to keep a complete record of my case, so please respond to my email address.

Dell customer number 148174296; Order number 305022821;
Dell Customer Care Case# 106768296 Service Request # 1053638639
Requested Dell return authorization and was furnished authorization label
Laptop packaged and returned to Dell on 2/13/2021.

Contacted Dell Cust service numerous times starting Mar 7, 2021, Dell confirmed receipt of returned merchandise and advised refund would be made to my credit card within 3-5 days. Subsequent calls to DCS falls on deaf ears as I heard same empty promise of refund.
To this date March 27 2021, still have not rec'd $656.72 refund .

Poor quality and build.
The laptop I purchases in 2018 with a 2 year warranty started giving me problems with the key strikes, often missing letters had to be constantly retyped due to keys not connecting (mainly high usage keys) about 3 months after warranty ran out.
About 3 months later the back hinge started to separate and this computer has never been abused, dropped or handled roughly.
I have a 8 year old dell that has better keystrokes and no problems with the cover.
Cheaply built and made to not last dell is not the company they once were 10 years ago.

I ordered a laptop, which I never recvd on time. When I called to cancel the product because I never recvd it on time, they said I could not cancel, but ended up canceling; however, they won't return my money, unless the product reachs back their storage. This is being going on for over 2 weeks. They can't tell me when product will reach storage and when I will get my money back. Everytime I call they leave me waiting for over 20 min on a call to tell me the same thing. I will never by a product from Dell again.

Internet Order GB2007-0090-89593 22.09.2020 order 3 x laptops (2 x Vostro 7500 & 1 x Vostro 7590)

Booking Reference 42029467 (Invoice [protected].10.2020 was advised by sales advisor ASHU SHARMA that docking stations required for the above laptops were the WD19 130W so I placed an order for them.

The order for the Vostro 7590 was cancelled without any notification, after chasing this up, I reordered a Vostro 3490 (order [protected].10.2020

27.11.2020 order cancelled again

Internet order GB2008-1291-21985 01.12.2020 ordered Inspiron 14 5402

Delivery of this unit was just prior to christmas

11.01.2021 advised technical support that the WD19 130W docking stations do not work correctly. they sent out replacement docking stations which also did not work correctly. Eventually was advised that the WD19 180W docking station are the ones compatible so was advised wrongly from sales advisor.
I believe that the simplest resolve would be to send out 3 x WD19 180 and return the original units and replacement. Solution resolved! However this doesnt seem to be possible and seem to be going rorund in circles.

As shown above the whole experience has been a shambles and has been very frustrating.

When I received my invoice for an annual Office 365 subscription on Dec. 28, 2020 I contacted Dell to cancel the subscription, the reason is I do not have this computer any longer. I spoke to the rep Ronnie, he said no problem we will cancel the service, now I am receiving an invoice from Dell for a full year subscription of $69.99 with late charges added with interest. Again, today 1/25/2020 a month later I am calling Dell to find out why I am receiving billing for a product I cancelled, NOW I am finding that since an 'email' was sent 12/10/2020, that i did not receive and did not call it went into auto renewal so I am not suppose to pay for a yearly subscription, this is not good business sense and would like this taken care of, why am I paying for a product I will not use. I did ask for a supervisor but the rep said there was no supervisor available and someone would call me back, I've yet to seen this occur please tell me this not a ploy to push your customers off just to receive $69.99, these are hard times right now for everyone and you are asking for a payment of service I will not receive for 2021 from a multi billion dollar company that can not work with a customer that has been using Dell for quite sometime. Please take a look at this account and remove the $69.99 for this subscription that will not be used for Office 365, it is a good customer service action. I've worked for a company with excellent customer service and there was nothing and mean nothing we would not do for our customers, we would not even think twice about removing this charge and moving on knowing we had a customer for life, please make this right!
Susan Hobby
Case Number: [protected]

Someone was trying to hack into my computer about 2 weeks ago. I called dell support at indianapolis office and talked with a male representative about the issue. He said I would need to call tech support at phone # 415/830-4352 to resolve the issue. I called the number and a man with india voice answered and said his name was mark and he could help me with my issue. He said I would need to purchase best buy gift cards and give him the number on the cards to complete the service and pay for the work. This man is a scammer and this issue needs to be followed up on to prevent more people like me from being scammed!

I purchased the laptop on 11/13/2020 within two weeks the price had dropped $25.
I called Dell customer service and they said I would be credited within 8 business days.
I waited 12 days, no credit, I called again, and was told the same thing. I waited. No refund. I called again and I was told that my problem had not been "escalated" he escalated the refund request and said another 5 - 7 days, 8 days later, no refund. I was then told after the 8th day that he had processed the refund and I would receive it in 5 business days, you guessed it, no refund.
I emailed several more times with no response, no I am being told 2-3 more days.
In addition I have called and emailed many times asking for a phone number for customer service in the US and I have always been given a wrong number, I was just put on hold nay India customer service and she was going to connect me to a supervisor that could help me. The phone wring for over 5 minutes before I hung up.
What the Hell!

on 31 /12/2020 i purchased on line new inspiron 15 3000 laptob from dell web site .in the advertised product page it specifically said that this product is available in stock and will be shipped in 3 day . after dell pocketed my money i get an email saying it is still in production overseas and needs 3 weeks than another 3 weeks for shipping ! dell misleading and false advertising .False advertising is described by law as the crime or misconduct of publishing, transmitting, or otherwise publicly circulating an advertisement containing a false, misleading, or deceptive statement, made intentionally or recklessly to promote the sale of property, goods, or services to the public .i emailed dell and asked them to immediately remove the false advertisement and give me a discount for the misleading and for the 2 months extra waiting time they refused to do both and offered to refund me because they are after vulnerable people who don't know or don't stand for their rights !.dell presale service is misleading and lying think of the post sale do you think you will get any service after you buy dell. stay away from dell products. my complaint number with dell so they will not say im lying is : /[protected] [ ref:_00D0bGaMp._5002R1FgUmu:ref ]

I have given my dell laptop at dell exclusive store (malakpet) when my laptop got shut down completely and he had charged me 3k to make the computer turn on but after taking my laptop home it has stopped charging even I tried with a new dell charger. I took it back to him and explained the problem and he said that he will look into the problem and I don't know what he had done with the motherboard he called me after 2 days saying that your motherboard and processor has gone and returned my 3k back. Now if I want change my motherboard and processor it would cost me around 13k or 15k because of the mistake of the service person. Why do you people hire unprofessional technicians this has taught me a great lesson that I should not buy dell products any more. I would suggest to the new buyers to not to buy the dell product and one more think these people are not even giving the original receipt they are just giving the visiting card and writing on back side.

The Dell survey expired before I could respond. This is what I would have said on the survey:

Dell warranty service advertising is misleading due to omission, not commission. I will explain.
1. Sometime this last October I unknowingly opened an insecure site. Immediately a screen section opened blaring an alarm and instructing me to call [protected]. Eric Gardner, who identified himself as a "Windows Security and Software Expert." He explained the cause, shared my screen and deleted several foreign addresses. Case # MS1707012699
2. My Dell warranty expired, and I renewed it (order # [protected], invoice # [protected]). Nothing in the accompanying ad said it was not warranting software problems, and I assumed that it would because of Eric's software service.
3. At some point I was told that a one-time service call would cost $199.00, a preposterous price!

After a competent dell service tech replaced mboard, wifi card + 2 fans yesterday - to fix ongoing wifi disconnection problem!  

And all os, bios, and other system software is up to date.

I just now re-reported the ongoing intermittent "hard drive not attached" problem is back - again!
Hardware scan result (manual) - default scan - warning - december 4,
2020 3:05:54 pm

After 18 months of trouble on 3 continents (usa, aus, china) — 18 service requests, 2 motherboards, 4 fans, 1 hd, 1 gcard, 1 wficard —  this laptop is clearly a unrepairable lemon!

*give* me a new replacement now!

I need some help. I have been dealing with Dell's customer support since the beginning of Nov 4, 2020. I sent my computer to Dell for repair. I received two emails that said the same thing. " Due to unforeseen circumstances, your repair, service, or delivery has been delayed. We understand the impact delays can have on you and your business, and we are doing everything within our power to fulfill your repair, service, or delivery."

I called Dell on 12/09/2020 to find out when I would receive my computer back. The lady I talked to was Rose, and she tried to help. What she told me is that my laptop was mailed back to me. But I told her I never got it or an email saying it was going to be shipped. So she tried to find a tracking number and could not find one. So I was given a Case # and said I should hear something by Friday. Well, it is Friday, and I still have not received an email or call.

When I go to my computer's status, it says Fri, Dec 11, 2020, 3:31 PM.
Your request for service is canceled. I don't know what to do next, and I still do not have my computer. I feel like I am going in circles. Please tell me who might be able to help me out.
Case# [protected]
Service Tag# 4G06T33
Service Request # [protected]

I want my computer back. Please help.

Thank you for any help,
Denise D Hartley
[protected]@outlook.com
[protected]
5157 Pine Crest Rd.
Young Harris, Ga. 30582

I have contacted dell customer service, customer care @ dell, sales department & tech customer service and I have a customer number 530017021357 and I have an invoice number 10443802599.
All I was trying to do is renewal my annual subscription of $99.00 plus tax for microsoft 365 apps for business from dell.
There is nobody there that can take my money on the charge card. The dell website accepted my login and password, then went to other web site and my username or password did not work. And the chat messaging did not work either. With a company as big as dell and it's the computer business, you would think this renewal would be easy for the consumers. But not this website by dell.
Sincerely joey long

I purchased a computer and within an hour I cancelled it. It waws prior to shipping so the cancellation is valid. The next day it shipped. I called to return it and was told there was an it glitch. This was way back around Oct 15, I contacted corporate and they assigned a representative to help. She did nothing and responds to me there is an it glitch and they are working on it. This is an it company and if they cannot fix an it glitch in a month they should not be in business or it is used an excuse to delay refunds. She finally got me labels to send back and I sent the items back and they received them nov 10 but still no refund.