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DHGate.com

DHGate.com review: service and refund 9

A
Author of the review
3:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Too many sellers take the order, then post the item as "out of stock".
Dhgate takes your money, you have to file for refund and then wait.
It takes dhgate less than 1 hour to charge your credit card, but 10 to 15 days to refund it.
Too many sellers advertise stock they don't have.
Not good enough.

9 comments
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Guriajo
US
Jul 01, 2011 12:30 pm EDT

I have just been burned by DHGate for $329 + my cost in shipping back and now have nothing except endless emails. What can I do?

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Crica612
BR
Oct 22, 2011 12:50 am EDT

If you buy anything from them, believe me they won't pay any attention to your complaaints in case of not receiving the item - it's a waste of money. I NEVER had problem with any website, but this one. They really don't care and send automatic answer to each message you send. Don't buy from them, ever.

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Nimaker
US
Feb 23, 2012 5:51 pm EST

Products were ordered in the amount of over 800$. The company credit card was charged, products were not sent. No refund was given. A fake reason for the "Proof verification cancellation" was received by email. The online chat assistant falsely said "there will be a refund within 15 days."

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edwinabaker
Front Royal, US
Dec 07, 2012 8:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DO NOT USE DHGATE. I Purchased goods from one of their partners, Bestdeal-online co. I got totally cheated by them. I could not reach an agreement with them to return my money and requested DHgate to mediate which is what they are suppose to do. After filing my complaint with them, I found DHgate has closed my account, I can't log into their site and I can't contact them. This company makes many claims they won't honor.

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nicels
ZA
Mar 15, 2013 4:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

NEVER EVER BUY FROM DHGATE!

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mohsin mirza
IN
Feb 13, 2014 7:50 am EST

dhgate is a fake site ...ALL they do is take money from you and never dispatch the product..
dhgate is cheap criminal.
DONT TRUST THIS SITE ANY MORE

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bulletakamat
GB
Feb 20, 2015 1:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Fake website I have been ripped off my order was shiped out to me on the 30th of January and I still haven't received it gived me a fake tracking number and even DHgate wont help me do not shop with DHgate there shud be shut dawn!

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Lee Owens
Aurora, US
Mar 03, 2015 8:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Ordered boots Jan 11, 15, says it sent no package, fake tracking number, no help with customer service!

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john2322
Carperton, US
Jul 02, 2015 4:49 pm EDT

They ripped me off. Not the seller, but DHGate themselves. The seller asked for more money two days after I paid, and after the item was supposed to be shipped under their Dispatch Pledge. They honor nothing and return no emails. Go right to your bank and file a dispute for a chargeback. These people will be in jail soon. This is organized crime.

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  1. DHGate.com Contacts

  2. DHGate.com phone numbers
    +1 (213) 797-2133
    +1 (213) 797-2133
    Click up if you have successfully reached DHGate.com by calling +1 (213) 797-2133 phone number 0 0 users reported that they have successfully reached DHGate.com by calling +1 (213) 797-2133 phone number Click down if you have unsuccessfully reached DHGate.com by calling +1 (213) 797-2133 phone number 2 2 users reported that they have UNsuccessfully reached DHGate.com by calling +1 (213) 797-2133 phone number
    United States
    +86 108 225 7676
    +86 108 225 7676
    Click up if you have successfully reached DHGate.com by calling +86 108 225 7676 phone number 0 0 users reported that they have successfully reached DHGate.com by calling +86 108 225 7676 phone number Click down if you have unsuccessfully reached DHGate.com by calling +86 108 225 7676 phone number 9 9 users reported that they have UNsuccessfully reached DHGate.com by calling +86 108 225 7676 phone number
    China
  3. DHGate.com emails
  4. DHGate.com address
    8F Building A, U-Center, №28 Chengfu Road, Haidian District, Beijing, 100083, China
  5. DHGate.com social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
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