Feelunique’s earns a 1.0-star rating from 11 reviews, showing that the majority of beauty enthusiasts are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Late delivery
Placed order on 5/12/2021 for next day delivery hoping to get for 7/12/2001 as we was travelling on 8/12/21 to abroad for wedding but not received this order as yet all it says on website is order has been dispatched but no other information. I have mailed feel unique andbut no reply and there is no option to cancel delivery, we won't be here to accept delivery and did pay extra so it arrives on time
This is very upsetting for me as this was for a wedding. Have heard alot of good things about feel unique service but I am not pleased.
Please look into this matter as soon as possible
Thank you.
Desired outcome: Refund and apology
Don't bank with santander banks
Santander.lloyds nationwide tsb.Bank of Scotland.tsb are inder investigation by action fraud and the police for steeling thousands of pounds off there customers
Wrong order given
COMPLAINT.
I ordered from Feel Unique for the first and only time 23/11/2021
This was to be a birthday present for someone who is very unwell.
I received a notice from your delivery service saying my order was damaged.
However it arrived dumped on my doorstep 27/11.2021 and did not appear to be damaged.
So far so good, until opening the box, to find the wrong item present.
My order is FN57079705A
1 NEOM Real Luxury Body Oil 100ml £29.75
1 NEOM Perfect Night's Sleep Wonder Balm 12g £ 12.75
I paid £42.50
I did not receive the second item i.e NEOM Wonder Balm
instead, there was what looked to be a free sample sized product
ELEMIS Thousand Flower Mask 15ml.
It was not what I ordered, plus I am not prepared to pay £12.75 for a sample sized product - what a rip off!
Have tried your live chat this morning but got cut off, on other parts of the site, got no further because of not being able to provide a photograph of the wrong product for you! I do not have a smart phone and this has been technically difficult for me but the photos are now included of the products and my invoice.
Either refund my money or send out what I paid for. No one is responding to my messages - please respond.
My friend's birthday present is spoiled now and I have also spent over an hour this morning trying to go through the correct procedure to get a response with no luck.
Please forward a phone number so that I can speak to a human being because I am also concerned to find that you are a subscription company and I want to make sure you are not taking money out of my account each month through me unwittingly having ticked a box by mistake.
Please respond.
e.[protected]@hotmail.com
Desired outcome: REFUND OR CORRECT GOODS SENT AND THEN ACCOUNT CLOSED.
Is Feelunique Legit?
Feelunique earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Feelunique. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Feelunique has claimed the domain name for feelunique.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Feelunique.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Feelunique and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Feelunique has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Feelunique protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Feelunique. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Customer care response and refusal to offer me the free beauty box
Very unhappy
I spend a fortune at feel unique and save very hard to buy my purchases as I do not earn that much
I recently bought the advent calendar and a large bottle of loccitane Almond Oil.
I didn't realise I was entitled to a free beauty box at the time A few days later I found out this information and feel unique are refusing point blank to help !
You could easily send me the free beauty box on this one occasion but you just refuse to!
I would like to contact the CEO of Feel Unique and let them know how I have been treated !
Tanya Blakelock
Desired outcome: I want the free beauty box other customers receive
3 products were spilled out. FN55115234 2786365
I have sent various emails as my delivery was damaged.
Pro bond the lid were not on all 3 items had leaked onto the channel items.
I am going round in circles - I have sent pictures and emailed 4 times.
All I get are the same questions.
Please advise a way forward.
Many thanks,
Amanda
Desired outcome: refund
mail order cosmetics
They have a US site and free shipping that they provide a delivery date for. They do not clearly inform customers that they are a UK company and that items will not be properly customs cleared and tracked.
Only after purchase a few days later, you're hit with the news that it is not arriving on the stated date, is coming from outside the US and isn't tracked and will take a month to arrive. The company refused a refund. Knowing full well from my communications with them that I would have left for my vacation by the time their package arrived (if at all) they said my only option was to return the items, something I clearly could not do and should not be my responsibility to take care or when they are the ones that failed to meet their delivery claim by several weeks, maybe even months. Their customer service was obnoxious.
They still charge for delivery too I made a purchase on Sephora.co.uk they replied me with Feel unique website.I became suspicious and tried contacting them all the numbers aren't working this is a total scam I Reported this to :https://reporting.actionfraud.police.uk/fulfillment.
website problems
I have complaint before about your website adding to cart things you won't want and then having delete all. I love your products but try not to use your website because it's so bad, takes forever to sort. Certain items are on your website and very reasonable and staff are very helpful and pleasant. It's your website.
PLEASE DO UPDATE YOUR WEBSITE ITS A DRAG TO USE.
FRANCES GREENHOW.
UNHAPPY USER.
expiry date
I will never buy anything from this horrible company again, www.feelunique.com is the worst site ever! I bought many items from them (makeup) and when I received my order everything seemed fine. Next morning I decided to try my new foundation and when I applied it on my face it felt strange. It was very sticky and smelled funny. When I checked the expiry date I was shocked because it was over! I checked other products and the same problem was with everything else. How is that even possible? I contacted their customer service and they called me a liar and said that was impossible.
I told them that I can send photos but they refused and told that they don't need anything.
That was the end of the story. They refused to do anything to help. What a terrible company, better stay away from it!
I am only at the beginning of my unfortunate journey with this company, with a first order, which has already spoiled my friend's birthday, but already it has been littered with things that have gone wrong and on top of that, there is no one at the end of a phone line to talk to - hence they seem to get away with what ever they like according to the reviews.
I believe your products were substandard.
seller didn't provide details about the shipping
My sister and I bought shampoo and conditioner from the website www.feelunique.com. Their prices were rather high and it was strange that the seller made a mistake. The seller has sent us two shampoos, but he excused and told that he would ship the conditioner today. 4 days passed and the seller stopped to reply. We need more information about the order and if it was sent. Help us to get this information.
Thank you for your feedback. We value your custom and would like to resolve your complaint as quickly as possible. Please can you email care@feelunique.com, call us or request a call-back through the Contact Us section where we will be more than happy to assist you further.
no information about the delivery and order
My sister bought beauty products from the company www.feelunique.com, when they had sales. She placed the order and provided card information. But 3 weeks have passed and since this moment no news and no information about the delivery. She still has no idea if the order has been sent or not. It was so unprofessional and stupid, because she emailed them, but they avoided her emails. Unreliable guys!
should we call the police?
My wife ordered from FeelUnique.com. The order should have been delivered two weeks ago. She asked my help in this case. I don’t know what I can do. There is no possibility to get in touch with them. Maybe we should call the police?
I returned a product they kept the product and my money RIP OFF COMPANY. So if anyone is thinking of placing an order this company is 0 stars
I've ordered from feelunique.com before and delivery took just over two weeks to Orlando. I did contact them and they were really helpful - the police can't do anything, so don't call them! If orders go missing then FU will refund you or send a replacement order. They did say that delivery can take around 3 weeks to the states.
Their contact details are here: http://www.feelunique.com/content/contact, or you can e-mail them directly: care@feelunique.com
Feelunique Reviews 0
If you represent Feelunique, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Yes, Feelunique is a legitimate and well-established online retailer specializing in beauty and cosmetic products.
Feelunique uses security measures to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.
Feelunique works directly with brands and authorized distributors to ensure the authenticity and quality of the products listed on their platform.
The Feelunique website uses encryption and secure payment processing technology to protect user data during online transactions.
Feelunique offers customer support through various channels, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.
Prices at Feelunique may vary, but they generally aim to be competitive within the beauty market. It's always wise to compare prices from multiple retailers.
Feelunique offers a return policy for eligible items. Be sure to review the terms and conditions for more information.
Feelunique is a reputable online retailer, but like any business, it may be targeted by scammers. Be vigilant and report any suspicious activity to their customer service.
Feelunique was founded in 2005 and has since grown into a prominent online beauty retailer.
When researching Feelunique, read multiple reviews from different sources to get a well-rounded understanding of the company.
Feelunique may offer occasional promotions, discounts, or loyalty programs. Check their website or sign up for their newsletter for the latest information.
Feelunique offers shipping options and a return policy for online orders. Be sure to review their terms and conditions for more information.
The Feelunique mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.
Feelunique aims to provide transparent pricing, but always review the final price, taxes, and shipping fees before completing a purchase.
Feelunique primarily focuses on beauty products, including makeup, skincare, haircare, and fragrance, but they may also offer related accessories and tools.
Authentic products purchased from Feelunique should include original packaging and documentation provided by the brand.
Feelunique may offer price-matching guarantees or promotions. Check their website or contact customer service for more information.
Feelunique occasionally offers exclusive products or limited edition items from various beauty brands. Keep an eye on their website for special promotions or new releases.
Feelunique encourages brands to use sustainable and ethically sourced ingredients, but it's important to research individual products and brands for more information.
Overview of Feelunique complaint handling
-
Feelunique Contacts
-
Feelunique phone numbers+44 80 0046 1683+44 80 0046 1683Click up if you have successfully reached Feelunique by calling +44 80 0046 1683 phone number 0 0 users reported that they have successfully reached Feelunique by calling +44 80 0046 1683 phone number Click down if you have unsuccessfully reached Feelunique by calling +44 80 0046 1683 phone number 0 0 users reported that they have UNsuccessfully reached Feelunique by calling +44 80 0046 1683 phone number+44 20 3282 0456+44 20 3282 0456Click up if you have successfully reached Feelunique by calling +44 20 3282 0456 phone number 1 1 users reported that they have successfully reached Feelunique by calling +44 20 3282 0456 phone number Click down if you have unsuccessfully reached Feelunique by calling +44 20 3282 0456 phone number 0 0 users reported that they have UNsuccessfully reached Feelunique by calling +44 20 3282 0456 phone number
-
Feelunique emailscare@feelunique.com100%Confidence score: 100%Support
-
Feelunique address20-22 Bedford Row, London, England, Greater London, WC1R4JS, United Kingdom
-
Feelunique social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about Feelunique company
mail order cosmetics
Cbazaar
15 reviews
American Swan
3 reviews
InkedShop
19 reviews
Spar International
105 reviews
DHGate.com
403 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.