DHGate.com’s earns a 3.2-star rating from 404 reviews, showing that the majority of online shoppers are somewhat satisfied with their purchases.
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my shipment didn't arrived at all
Hi,
The shipment that I was paying before 2 mounths from now didn't arrived at all.
I what my money back or my watch to arrive to me.The name of the seller that didn't give my information from 10days is "njshao 1982", my shipment number is"[protected]" and the tracking number is RP042047162CN.
My watch never arrive and the seller didn't give any fit back he didn't take care of me at all!I was very correct but no correctly behavior from the other side !
I what my money back or my watch !
The complaint has been investigated and resolved to the customer's satisfaction.
wedding dress
[protected] My name is Debora P, I recently made an order for wedding dress in early sept. Not only did seller change deadline for shipping three times: 19.09.18, 29.09.18 then 08.10.18; I complained abt these several times but specifically indicated the dress I wanted. Shipment was set to arrive on Monday 15th Oct, it was delivered Tuesday 16th via fedex...When I saw dress was broken and upset, I was ripped off, however, attempted to agree with seller attempted everything but sellers ultimate proposal is to refund me a $100.00 for a dress I paid 214.67, with excuse that he is intern and will loose job, how is it my fault they use an apprendice for job, thus whole procedure is long and uncalled for...Im so disappointed, I need my money to get another dress, I was to have pre wedding pictures on sunday 21, but this has to change...I ordered from other sellers who were okey, but ture lover just made you loose a valuable customer. He also submited value claim of $40, now if he registers that dress cost 40, why should i have to pay more if i nva ordered, why should i pay shipping when he had an intern screw up order. Please help
Frustrated customer
Yes I have reached an amicable agreement and have already been refunded thanks
After 4 days of reaching out to customer service and proposing to Seller ture, he has agreed to accept my final proposal, so now it is for dhgate to reverse my funds back to me.. Email says 10-15 days refund to card...once they refund me will let you guys know
refund
A few weeks ago I purchased trainers from DHGATE but when the item was delivered the size was correct but the upper of the trainers were big and flimsy and my feet would slip from trainers it was impossible to wear so due to already having previous orders of trainers from DHGATE I asked for the item to be returned they would not allow this I then asked for a refund I then got abusive email from the seller so after contacting customer service they was just as bad the outcome was they did not listen or response to my concerns all they did say was it was the correct size that was delivered I then asked the person dealing with my complaint to pass on to a manager to review and look at my complaint this was never done
The complaint has been investigated and resolved to the customer's satisfaction.
seller
I purchased boots from this seller 'kvolll' on the 13.08.18 for a total of $52.84 after not receiveing them and still not been able to track them, i messaged ' kvoll' several times to no reply. When they finally replyed it was very short and unhelpfull. This is now OVER 2 MONTHS !. I have still not been able to track them or get any kind of refund, compensation or even an apology for this appalling customer service!. I would very much like to get this resolved asap so I can feel comfortable shopping on dhgate agian.
Regards
[protected]@gmail.
Now it says it has only just been submitted on the 08.10.18, this is a complete mess around. Please help. Thanks
The complaint has been investigated and resolved to the customer's satisfaction.
riflescopes from besthunter
I have sent 6 messages to besthunter regarding this item they have replied twice asking for my order number. The problem is that the telescopic rifle scope mounts are to small for this size of scope 6*24*50. I have informed them of this. I have even sent them 3 pictures showing the scope does not fit. 1) That the mounts for the scope are to small in height. 2) The yardage adjustable front sight bell that you adjust the distance to the target is touching the barrel so you cannot adjust the yardage to the target unless you remove the scope every time you try to take a shot, it also shows the mounts are not tall enough to fasten onto gun barrel mounting rail. 3) This rifle scope is therefore not fit for purpose. I would appreciate it if you would get in touch with this Trader to Resolve the issues I have with Besthunter if you cannot resolve the problem I would appreciate a refund. Yours Sincerely Mr Terence Mitchell. My Order number is PO # [protected]. Tracking number. LZ834705142CN. Ordered and paid on. 18-09-2018.
The complaint has been investigated and resolved to the customer's satisfaction.
product number [protected]. 1 pair of sunglasses
I ordered a pair of sunglass from the seller brand_glasses on July 30, 2018 $13.21. I have spent hundreds of dollars with DHgate over the past year. I have a couple small issues, but this seller will not answer me anymore and when they do it is just random crap that does not solve the issue. Like telling 3 times that is at the post office. It is not at the post office. I have contacted them and visited the office several times and they have assured me that it never arrived. The last tracking update was at the beginning af August. I would like another pair or my money back. Additionally I would like a free item to compensate me for the stress, time wasted and the fact that the item was meant for the summer which has now passed.
The complaint has been investigated and resolved to the customer's satisfaction.
refund
I bought a Xiaomi Robot vacuum cleaner from seller Eternal88. The sale went as they all do and the item was supposedly posted. Several weeks later I received a message saying that my item had been delivered and the transaction was completed, without me actually verifying that I'd received the item, which I had not. I made contact and was told that the item had been sent, but had been sent to the wrong address. I then requested a refund of my money which was approved by DHgate. I have now been waiting for approximately 4 months with no refund to be seen. I have since learnt that Eternal88 no longer has a store with DHgate, but the replies I get to my messages to customer service continue to suggest that they're monitoring that ex-sellers account and will forward me my refund as soon as there is enough money in their account. I have informed them that the seller no longer exists and that therefore there will never be enough money in his account to refund me. They are either stupid, or they jus refuse to recognise the fact that I am now, and will always be $400 out of pocket because some dodgy [censored] on their website. My frustration with their pathetic assistance has been borne out in the emails I have sent them now they will not even reply to my emails. They are a disgraceful excuse for integrity. They should be ashamed of their bad business ethics.
refund was never received order#[protected]
I have been waiting for my refund for almost one month. Here is my last interaction with DHgate:
We are pleased to inform you that DHgate will be processing a partial refund of 205.00 USD on order [protected]. Your refund will be deposited into one of the accounts listed below based on your payment method:
Visa/MasterCard: Processing takes approximately 10 to 15 business days (refund credited to your credit card account)
American Express: Processing takes approximately 4-6 weeks (refund credited to your American Express account)
Worldpay: Processing takes about 2-3 business days (refund credited to your DHpay Account on Dhgate.com)
Moneybookers: Processing takes about 10 to 15 business days (refund credited to your Moneybookers account)
Bank transfer/ Western Union: Processing takes about 2 to 3 business days (refund credited to your DHpay Account on Dhgate.com)
For additional assistance on refund times, please visit DHgate's Help Center. Thank you for continuing to be a valued DHgate customer.
Sincerely,
DHgate Resolution Center
DHgate.com
not refunded $70
One of the worse site ...they cheated my $70 ...my order no [protected]...buyer seller agreement for refund $70 ...dhgate also send confirmation email for refund ...next day they converted it to coupans ...my question
1. why they confirm it will be refunded to your account
2.seller said we have refunded dhgate not paid
3.customer care also confirmed your refund will b done in few days
still they have not refunded single $ ...highly cheating going on here...
also they have no higher level authority for resolution ...dont buy from dhgate
The complaint has been investigated and resolved to the customer's satisfaction.
empty package
PO#[protected]
seller: jackli118
Bought from this website: https://www.dhgate.com/product/autumn-winter-men-fashion-pigalle-skateboard/393932723.html
I got a tiny 12cm*12cm parcel without anything inside.
It supposed to be a jacket, please let me what is going on.
Seller stop giving feedback. I am so angry as it is on purpose. How can you put a jacket in such a tiny bag?
I request refund.
highly suggest stopping working with this seller, can't believe such a cheater still pretend to sell "real" products on this website.
charged twice
I bought an item from dhgate and was charged twice. I have not been able to get any information from dhgate and their customer service is completely non existent. They only show one transaction on thier end and the one item is supposed to be shipped and I have received confirmation for that one, which is fine. However, the other item doesn't exist supposedly and has no record of being shipped (if the transaction came out on the same day I should have 2 orders shipped, right?). But no.
I have continuously attempted to resolve this. They are the worst. Beware. Low prices but youll end up paying twice so how low are the prices really?!
I will never shop with them again!
The complaint has been investigated and resolved to the customer's satisfaction.
no product delivered
I paid $50 in FEB 2018 for products which I never received till date JULY 2018. Consistent follow up with seller was useless. Registered a complaint through chat and email but nothing worked. Funny customer service, they want us to contact the seller for refund. How can DHGate release payment when the customer order is not delivered? When they have the authority to release our payment I surprised they want us to contact seller for resolution. Then why do you have a customer service in place? The buyers can directly deal with the sellers. DHGate is not able to resolve this $50 issue and Im not sure how they will manage bigger disputes. Seems like not only the seller cheat here but also DHGate itself is a scam. I had posted the review in the product page but no resolution. Multiple follow up with the customer care but a useless message telling to contact the seller and no other solutions. Very very very disappointed. I will never suggest this site for anyone and if anyone is using this site I will straight forward inform them not to rely. I will keep posting this review everywhere possible until I get a solution for the dispute.
The complaint has been investigated and resolved to the customer's satisfaction.
wrong hair and length received
This is for PO# [protected], bought on 6/23/18 from seller EASYHAIRPRODUCTS. I wanted to buy some hair for braiding. I did my research and noticed that easyhairproducts had a high/good ratings. I contacted the seller BEFORE purchase and asked if the hair was for braiding/twist (as I didn't want a weave). They confirmed it was. So I purchased 3 lengths: 12, 14 and 16 inches.
I got the hair and noticed that it had a weft (usually this is for weaving), and 4 inches of waste/straight hair. That means to use the hair for braiding as intended you would have to cut off the 4 inches of hair dramatically reducing the length of the hair.
Also, the supposedly 16 inches bundle was actually 13 inches! I contacted the seller and told them I would like to return the hair; the hair had waste hair included in the length and the wrong length was sent. They went back and forth that I used the hair. I sent pictures through the chat that I only looked at the hair. It's the same as received. After over 20 emails, the seller finally agreed to give me a $20 discount if I promise not to write a review/feedback. I disagreed because $20 wasn't enough for me to allow them to rip off another customer. We exchanged 33 emails before I opened a dispute with DH GATE.
To get information on how to do this I did an online chat and the representative told DH GATE would not release the money to the seller until the dispute was resolved and "I'm happy."
I opened the dispute on July 10, 2018 and an analyst by the name of Lucy emailed me on 07.11.18. She requested "evidence" and I sent you pictures showing the length of the hair, the weft and the waste hair. she emailed me back, thanking me for the "strong evidence" and agreed that the waste hair shouldn't be included in the actual length of the seller must have a disclaimer on the site. She told me not to worry I will help you. Days past without a word. I kept emailing her until 07.22.18 she sent me an email that the seller sent her pictures of the hair they sold me. There were no attachments. I responded and asked how could the seller have pictures of the hair that I have in my possession. I know they do not take pictures of every bundle of hair they sold and they was no picture attached to her email.
I emailed her her on July 30th and 31st, no response. I did an online chat and was informed that the money was released to the seller! I was in shock. The dispute was still open. I was told DH GATE would not releasde the money until it's resoleved. I looked at the account and it says dispute closed.
The representative "Sid" ask me to show him screenshots of emails with Lucy. He noted that she said there was strong evidence so he wasn't sure why she released the money and closed the dispute (and didn't inform me). He was going to send her a message to reopen the case.
Well Lucy contacted me the day after the online chat, on 08.02.18, stating now that she has the evidence she'll contact the seller! Can you believe it? All those emails I sent her, all those pictures, and she agreed with me, then she ignored my emails for weeks, then released the money to the seller and closed the case.
DH GATE is a allowing some of these Chinese sellers to rip off Americans. But I won;t stop until I get back my money.
I should note that the seller wanted me to send back the hair after the dispute was opened and I disagreed. They wanted me to send the hair back, then they could lie that it came back damaged and so they would get both the hair and the money! (this was what I wanted to do before the dispute and they refused to pay the shipping after sending me the wrong hair and incorrect length).
Someone should make DH GATE accountable. Buyers are using their site and relying on them to screen their sellers or intervene honestly when a crooked seller slip through and rip off someone. "Lucy and Easyhairproducts are Chinese and probably had side conversations and decided to stiff me.
I need my money back/refund! DH Gate please do the right thing.
DH GATE.com is a crook and very dishonest. I have over 50 emails but yet you were unable to contact me. Buyers stay away from these crooks! They are working with Chinese sellers to rob your money. You should be ashamed of yourselves DH GATE!. I wait anxiously for the law to catch up with you and shut you down permanently! Thieves!
Please note this is AFTER I got an email that they released my money to the seller! I went onlinr and the dispute was CLOSED! All crooks over at DHGATE! But the fight continues because you won't just take my money and I let it go. I'm contacting every agency in America until someone starts to investigate DHGATE. $195 you robbed from me is going to cost you much, much, much more!
Nicey
See below the last email I got from "Lucy." Yet Raine you're just noted above that I DID NOT submit evidence. All buyers please see below. I'm unable to upload the pdf. But I have all these emails thjat I'm using to build a case against DHGATE.
That's why I'm sticking with AMAZON! At least I can call and get a customer service representative, that also speaks English, and Amazon would not allow crooks to rip off buyers!
Re: Fw: Dispute for order # [protected]
yefangfang@dhgate.com Aug 6 at 5:00 AM
To
DHgate
Message body
Dear Niceylady,
The seller's evidence is invalid.don't worry, you can send it back to the seller for a full refund, we will continue to help you.
yefangfang@dhgate.com
Dear Niceylady,
Good day!
We are now help you resolve this case, don't worry, we are contacting the seller and will tell you the results since we have received your evidence again.
yefangfang@dhgate.com
Raine, " all of you at DHGATE are crooks! "If the seller doesn't agree we can't help." I was going to take these to the police to show that DHGATE is allowing these thieves from China to rob buyers.
I have emails from "Lucy" telling me I gave provided STRONG evidence and the seller didn't. She was going to tell the seller to issue refund.
So you're saying one thing and someone else another. I'm collecting all the emails, the chat calls I saved and what you just said to contradict all the lies DHGATE has been telling me. You're all very dishonest people.
BUYERS BEWARE! STAY AWAY FROM DHGATE!
I won't stop until I get my money. So you rob the wrong person. Shame on DHGATE for allowing this to happen!
Nicey
Picture shows "dispute closed, " yet Lucy sent me an email o 08.02.18 letting me know she is contacting the seller. She is just trying to patronize me!
(Please excuse the blurriness of the pictures. It's the best my cell phone is doing)
Also, I have numerous email correspondence and dozens of pictures, if you want them DH Gate. But I know I need back my money.
Thank you.
Email from Lucy on August 2, 2018 AFTER she closed the dispute WITHOUT letting me know and released my money to the crook who ripped me off.
Email from Lucy on 07.17.18 acknowledging 'important" evidence received.
Here is a photo showing the money was released to seller! They ripped off my $195.
The complaint has been investigated and resolved to the customer's satisfaction.
2 dresses poor material
Florida Jaser Nshaiwat
1 hr ·
I bought this item and it is in no way what you see in the picture, tried contacting seller, and it costs the buyer $60 to return product, and seller won't pay for the return shipment fee, I have been contacting dh gate for about 2 months now with no resolution to my refund for this item, it is made of very cheap material and again it is in no way shape or form what it looks like in the picture! Seller turned off notifications and won't even respond to dh gate team! This seller sends you a product that is not the product pictured
https://www.dhgate.com/product/2017-white-ivory-todder-baby-dress-baby-girl/393511379.html Order NO:352439295
https://www.dhgate.com/product/sexy-leopard-v-neck-prom-dresses-sweep-train/190311438.html Order NO:352439294
The complaint has been investigated and resolved to the customer's satisfaction.
not receiving an order
hi, i tried to purchase a backpack and have been given the run around, not sure what is going on but i do have the emails exchanged as follows...
raleighte 2018-06-29 22:13
hi dear you order the bag it is not perfect, can you change this very close nice bag of the photo instead? please write me bag immediately thanks
Files: 99.jpg
lizbailey_lXP 2018-07-03 06:11
Have you any others to choice from, my daughter had her heart set on the one we ordered and does not like this one ... thanks
lizbailey_lXP 2018-07-04 09:55
If you havent any more bags can you please reimburse my payment ... thankyou
raleighte 2018-07-05 02:20
or you can change other nice bag in my fashion bag shop, just give me the link and the photo thanks
lizbailey_lXP 2018-07-05 19:23
Hi, and would i be able to get the black/pink colored one of these...
'2018 Hot Sell Women Printed Real Leather Handbags Shopping bag Brand Ladies Shoulder Bag Wallet Messenger Bags Cosmetic Handbags Purse Tote'
lizbailey_lXP 2018-07-11 14:31
I still have not received my bag i ordered, thankyou
lizbailey_lXP 2018-07-11 14:33
this is the message i got for tracking the item ... ePacketLZ520685498CN
Tracking information not available yet. Please contact the seller for more details.
lizbailey_lXP 2018-07-14 06:57
Hi and sorry to bother you, but can you please let me know if i have an order on the way, thankyou.
lizbailey_lXP 2018-07-16 16:37
Hello again, it seems there have been some problems with my order, if you could PLEASE reimburse me the amount below... this is the statement from my bank the day i made the order for bag and postage, thankyou.
DEBIT CARD PURCHASE DHgate.com REDHILL GBR This section displays date and amount of the transaction.
Transaction details
Transaction date 21 Jun 2018
Amount -$63.27 Details This section displays transaction information including to/from, payment method and reference details other than the transaction narrative.
Table containing transaction details
Transaction ID 42a2872d-7575-e811-9af8-[protected]
Those are the emails that have been swapped, the person on the other end has failed to get back to me for a while, can you please follow this up, Im pretty sure ive given you all the information you need, thankyou.
Liz Bailey
The complaint has been investigated and resolved to the customer's satisfaction.
order po# [protected]
On 22/6/2018, I order A Men Shoulder sling backpack for US 58.66, thr payment is defuct From my debit card. on 25/6/2018 I received email stated that my order has been shipped out with tracking no. LZ504331077CN and can get updated logistics information within 7 days. But every I check, there were no information available, so I checked in China Post, it show that there is no shipping record. This mean that all the while, my order were not sent as claim by the seller "tvoguet", and every time I try to online chat
With him, immediately it turn to "we are available.. leave messages, get back assp, etc." But the questions/messages were never answer Or reply. Now it already 27 days, I never receive any news From the seller. Therefore, I hope dhgate can take immediate action to resolve my problem.
Thank you.
From, david tay
After deduct payment from my debit card, on 25/6/2018, i receive A email stated that my package has been shipped out and tracking no. LZ504331077CN provided. I will updated logistic information of my package within 7 days and the package delivery period is between 10 to 30 days. But until today, the information is not available and
http://track chinapost.com/result_global.php?code=LZ504331077CN show no shipping record. I had leave numerous messages on customer service online chat, but no reply by your side. Please advise what is the status of my package . Your immediate action were be much appreciate. Tq
From, David Tay CB
If the seller refuse the sent my order, i eant to cancel the order and get my full refund.
The complaint has been investigated and resolved to the customer's satisfaction.
the worst service possible
They went and cancelled my order without notice. Put a hold on my account to verify my card after using that same card for multiple purchaes already. Asked me to confirm my i.d. via pictures of my credit card. Also asked for pictires of my cvv code which i declined. Then was prompted to send those pictures to safety centre which i did. Now they are claiming they never received my information after answering me two days later in the exact same email thread that the photos were sent in. Im smelling fraud.
Consider it a blessing.
Dhgate has assisted many Chinese sellers with outright fraud.
Hmmm. I have been trying to order merchandise from DHGate for several months now and each order has been declined. When I inquired as to the reason for the declinations, they replied that my account has been "restricted" and are now asking for a copy of my bank statement showing previous activity (there isn't any because they have never accepted one order that I sent them) plus all of the information that they are now asking you for. In my 82
years on this planet, I cannot ever recall any merchant asking me for such detailed information for the "privilege" of handing them my hard-earned money.
I am also declining to do so because, like you, I am too am suspecting fraud.
eyedeal... squishies
Item was asked for specific date they said they could do. Then problem with customs according to seller, said would resend I said not to bother. They said they would refund me. They ignore my messages and I have opened a dispute. I wanted to get in touch with your sales manager tony as customer services are useless... Just repeating the same advice open a dispute... Where is my refund?. People like eyedeal turn any experience with dh gates into a bad one... I have been told to check the pist office.. Cant without a card saying attempted delivery.. They arevjust stalling please refund immediately thanks rg
complaint on the po#[protected], aks detector
Dear sir,
We had purchased the mention product AKS DECTECTOR for PO#[protected].
Before sending this product we had informed the concern to check the item and ship it
as it is long route from the place of receiving. As soon as we received the courier we found
the CD was blank in which we did not find the system of working.
Next we had sent mails about the problem of the item, Light indicator on the penal box was not working
and we had checked on the fields, ground, and wild forest, it moves to direction but not rotating
on the material, as we compared on youtube.com. Many times we mailed along with video
there is no proper reply for it. This item is useless for what we wish, it is sort that we have wasted
our money simply, so we request to check this or replace it which rotates or pay back our amount.
So please assume this as final complaint.
6 in 1 ultrasonic cavitation vacuum radio frequency machine for spa
Though I would try getting a piece of equipment for my spa from DHgate. BIG MISTAKE! got the machine in on Thursday afternoon and packed my new toy to discover there are no instructions or manual. Find instructional video on YouTube and followed it step by step. Turned it on and the computer face of the machine would now boot up. Just a blank screen. Research everything I could find to make the computer face to boot up and nothing. Can not get any help at DHgate. Started a Dispute and now they say they can only help me if I close the dispute. Has anyone disputed DHgate and did you get your money back? I think I am screwed. Over $500.00 Ouch!
The complaint has been investigated and resolved to the customer's satisfaction.
DHGate.com Reviews 0
About DHGate.com
One of the key advantages of DHgate is its competitive pricing. As a direct-to-consumer platform, DHgate cuts out the middleman and allows buyers to purchase products at factory prices. This means that you can often find products on DHgate at significantly lower prices than you would find elsewhere.
In addition to its low prices, DHgate also offers a range of other benefits to buyers. The platform has a robust buyer protection program that ensures that buyers receive their products as described and in good condition. DHgate also offers a range of shipping options, including express shipping, so you can get your products quickly and easily.
DHgate is also known for its excellent customer service. The platform has a dedicated customer service team that is available 24/7 to help buyers with any questions or issues they may have. Whether you need help with an order, have a question about a product, or need assistance with a return, DHgate's customer service team is there to help.
Overall, DHgate is a reliable and trustworthy platform that offers a wide range of products at competitive prices. Whether you're looking for electronics, clothing, or anything in between, DHgate is a great place to start your search. With its excellent customer service and buyer protection program, you can shop with confidence knowing that you're getting a great deal on high-quality products.
Overview of DHGate.com complaint handling
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DHGate.com Contacts
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DHGate.com phone numbers+1 (213) 797-2133+1 (213) 797-2133Click up if you have successfully reached DHGate.com by calling +1 (213) 797-2133 phone number 0 0 users reported that they have successfully reached DHGate.com by calling +1 (213) 797-2133 phone number Click down if you have unsuccessfully reached DHGate.com by calling +1 (213) 797-2133 phone number 2 2 users reported that they have UNsuccessfully reached DHGate.com by calling +1 (213) 797-2133 phone numberUnited States+86 108 225 7676+86 108 225 7676Click up if you have successfully reached DHGate.com by calling +86 108 225 7676 phone number 0 0 users reported that they have successfully reached DHGate.com by calling +86 108 225 7676 phone number Click down if you have unsuccessfully reached DHGate.com by calling +86 108 225 7676 phone number 9 9 users reported that they have UNsuccessfully reached DHGate.com by calling +86 108 225 7676 phone numberChina
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DHGate.com emailszhouyanjun@dhgate.com100%Confidence score: 100%Supportcustomer-support@dhgate.com100%Confidence score: 100%Supportdhgate_cs2015@yahoo.com100%Confidence score: 100%Supportdhgt.youtub.001@gmail.com100%Confidence score: 100%Supportservice@dhgate.com92%Confidence score: 92%supportevidence@dhgate.com90%Confidence score: 90%
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DHGate.com address8F Building A, U-Center, №28 Chengfu Road, Haidian District, Beijing, 100083, China
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DHGate.com social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 12, 2024
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