DHGate.com
Reviews and Complaints

I have been emailing and emailing for hours no one will respond! They took myoney from my card but it says I need to verify payment. I am not sending a picture of my card so I asked for my order to be cancelled and refunded! This site is a scam and I am going to report to my bank and get authorities involved! I want my order cancelled and my money back

I talked about the issue with cs agents thousand times & they don't care bout it this is the worst experience I ever had in last 2years careless seller n nobody investigated them rude customer service agents they don't fix anything all my orders are going to different addresses when I talked to them they blaming me for the mistakes they made, they coverup the action of these scummer who sells u then they closed their store n when u submit a complaint they don't give a damn to even fix it I will stop buying from this web I will put warning to every person I know to avoid getting scumming, I will post it in groups on fb to avoid buying from this web

I have purchase of computer on Dated:2020.06.10
his order number #[protected].
payment collect in my card at a time. I have not received delevery as on to'day this I term and seller not responce to my massage. I will continue massage to your cheat service and seller after some time, I was sending tracking number RV463584836CN on Dt:2020.06.18 it's fake trace out on site it is invalid tracking number and item not received me as on today why?
I am refund money back to you about your concern staff, your staff is not respond for this claim I have all document copy send to you by mail, but I have not reply received refund my money why?

I ordered 24 packages/orders and spend over 500 us dollars to only find out after waiting for my items to arrive that my packages were delivered around the us at different locations I didn't provide. This is extremely bad bad business!
Customer service is absolutely horrible
And im upset trying to get my money back i'll never do business again with them such a horrible experience! To say the least... Disgusted!

To DHGATE:
All 3 products I have ordered from DHGATE have proven to be a scam - fake tracking ID's where the seller uses the tracking ID of someone else's parcel also going to NZ.

All 3 parcels have been addressed to other people, and delivered to other addresses far from us. The parcels have also been products unrelated to my orders, according to NZ Post.

You already refunded one parcel, please can the other 2 be refunded urgently as this scam has put me to immense work and financial pressure. The 2 sellers are already well known to you from other complaints by other people.
They are:
saf61x51fx2
and
guzhizhu

my product has not arrived and there is still no cargo movement.

I cannot contact the seller in any way. It does not return to my messages. the seller is probably a scammer.

the system doesn't allow me to open a dispute either. I cannot communicate in any way. where do i object? Who do I object to? how can i object?

can you help me?

This entire site needs to be pulled down & not allowed to continue buisness! the internet is flooded with complaints yet nothing has been done! this site is still allowed to steal & defraud people all around the world which is upsurd! its beyond time it is blocked from even being able to conduct business on the web or through an app! this site needs to be terminated immediately!

The seller has not responded the item was supposed to be shipped well over a month ago every time I reach out to DH gate they tell me they cannot cancel the order and I have to do it myself yet every time I try to sign in they tell me my email address is wrong then they told me I signed in as a guest I kept giving them the accurate information and still nothing... I've decided to contact my bank the Better Business Bureau and the International fills and trade commission because they continuously take our money and refused to send our items now it takes a battle to get your own money back I would advise everyone to stay away from this site buyer definitely beware. pissed

I ordered 42 bonnets from dhgate in april 2020 still have not received my items and this seller continues to change the deliver date and the tracking states items still sitting in china. I will never order from this company again! The6 have the worst customerservice I have ever had to deal with and totally refuse to give me my money back I will be filing with every agency I know to get my refund. They just take your money and send no merchandise in return. This seller also had the bonnets at 11 per lot but after we paid our money he changed it to 7 per lot. This place is a rip off and I would stay clear! It's worth it to just pay more for what you're looking for because this place is not worth the hassle! Stay clear rip off company!

I'll try to put this in simple detail i've made a number of purchases from dhgate 18 items in total and i've not received any the seller decide to sell items at a low price. Ie drones and not pads. Our of the 18 items i've received none the seller provided me with tracking numbers so I the buyer tracks the item. But what seller has done he has given me a tracking number for a parcel that is for someone else so i'm tracking a parcel that I will not receive. 18 items. And not one will arrive at my home

I have over (50) orders right now pending delivery. As the orders begin to come in 95% are being shipped to the wrong address. Since april 2020 (10) consecutive orders have been lost, shipped to the wrong address. Its kind of obvious there is a major shipping problem that the company refuses to get corrected. Check the photos, all delivered but not to me

Hi
My name is alper, I have user dhgate afe times for my shop but last time my stock nearly finish and I was neeed urgenty item for my stock... When I tryed order they blocked my card and I have contac them they said you need to wait for safety team you cant belive it they are asking my card photo and after 4 days they asked my card back photo and today 6th day and they dont count weekend so it make 10 days nearly... Its unbelive it what the hell is safety doing.?
It was my name, shopping adress same, card details same, bought same person and they blocked my card and stupid safety team still makes me wait.

I wish seller has got other option but he only use dhgate.
I hate this website after this shop never ever ever again

Placed a order on March 13th was told I would get the item by April 18th for my son prom and it's now June 4th and it still shows the same date it did 2 months ago. I filed a complaint and it say the would decide a resolution by May 22 and I still am getting the runaround about my order is coming and it is not coming I just wanna refine this has been the worst experience I have ever encountered in my life.

Order number [protected]. Leather handbag ordered on February 1st 2020.item was sent to wrong address and wrong state. I have contacted the buyer they never resolved my issue. The last message I got was a good month ago and they said they would check the address friend. Tracking information on your site shows it was delivered to an address in Atlanta Georgia. DHL site also shows delivered in Atlanta Georgia. I live in Long Beach Mississippi.

Hi I ordered 6 pairs of shoes and the tracking information isn't showing on dhl its saying its unsuccessful and ive tried massaging the seller at least 50 times and he's avoiding my messages im very upset I cant afford to lose money id like a refund this is truly wrong

I ordered a handbag over 1 month ago paid and it is pending . I told Dh gate when I went to cancel it said store gone. Now Dh gate is not giving me my refund! They take payment immediately but hate to give you your money back! Bad business DH Gate 😡😡😡😡😡

Order number [protected]. Bought 5th April 2020. Received watch which was fine for a few days then stopped working completely. Filed a dispute with DHGate and submitted video evidence. This was rejected even though it shows a watch that doesn't work. I can't get it repaired at a reputable watchmakers as the watch is a replica. I have contacted the seller directly and also through DHGate and they have ignored all of my emails. The only time they answered was when I showed interest in buying products. I now have a watch that is completely useless and they have taken my money. I am also submitting a complaint to the China Consumer Association (CCA) as this is disgusting and I am appalled at the fact that sellers can get away with this. My email address is gav.[protected]@gmail.com
I asked for a replacement or refund but have received neither.

I placed an order 4 weeks ago on Monday with DHGate, which had cost me Just under £200. I still haven't received it and have been lied to about the whereabouts of my order. I placed the order on Wednesday 6th April 2020. I was then told the following Monday, the 13th April that my order was ready to collect at my local UPS store, although I'd requested delivery. So I then went to my local UPS store and my order weren't there. I will attach my conversation with my communicator as I think the attitude is horrible towards the end and I am now just being ignored too, it has been over 4 weeks since placing my order and i was told that they've sent the order twice and that it was expensive, which isn't my fault, ‘I've paid for an order and haven't received it. I am still waiting on a reply after sending the message 2 days ago.

Bom dia, solicitamos que o Dhgate fale com o vendedor e encontre uma solução para o envio dos nossos produtos, em conversa com o Chat, disse que a responsabilidade é do vendedor, se apelamos produtos a DHgate, então a responsabilidade do Ghgate falar com o vendedor.
Meu nome é Daniel Tomás, da empresa Arus sediada em Portugal.Nós pedimos produtos e chegamos a acordo com o vendedor, ninguém envia os produtos e a Dhgate não resolve o problema com o vendedor. serviço ao cliente, não existe, ninguém responde aos emails também.como cliente temos direitos e este esquema é somente para roubar os clientes.Evitem este site a 100%

I have provided all the pictures of my cards. The payment has been taken from both my credit and debit card buy yet the items I purchased not been shipped and are on hold. Order#s are:
[protected], [protected], [protected], [protected], [protected], [protected],
[protected]. I have used both previous credit cards to make other purchases in the past and never had a problem.