DHGate.com
Reviews and Complaints

ordered products from dhgate october 2012. delivery time after payment states 30 days. it is now 15 march. up to date received one of the products. second product broken and still waiting for 3 product. after sales says they will partially refund but not the full amount. so i just gave dhgate 200 us dollars for nothing.

I purchased a laser hair removal and tattoo removal machine from dhgate.com. I was directed to "message seller" for information about the machine. When I talked to the seller we arranged the sale and the machine was shipped to me. I was under the belief that I was dealing with dhgate.com but it turns out I was dealing now directly with the seller and not told that I was not going through dhgate.com which is the company I usually use. This machine cost over $1000.00 and does not work.
I have not even used it one time. When I went to use it the first time, it did not work. Now, dhgate.com will not take responsibility for the machine and ygrace.com will not respond to my emails requesting a new machine or refund. They have a warranty policy but it does not seem to matter.

The product I ordered was imitation. I have been trying to get a refund for almost 3 months now and am still waiting. I will never order from DHgate again. The Customer Service Center tells you they will help you and that your money is safe but all they do is refer you to the seller. The worst customer service I have ever experienced. I should have known that the price was too good to be true when I made the purchase...I sure learned a lesson."

If you are familiar with this company located in china, I think every one knows to stay far far away. Last year I ordered some items from this website, oh I got the products, but as you know, (Counterfeit). At the time they accepted pp, but now if you go to the website, scroll down and see the payment that they accept now, hmmm its not pp anymore. Why is that because of the complaints.

I made two orders, and only one was shipped. I was billed for both of the orders. I made both orders on Nov 2 in order to sell the products in my shop...the one order didn't come until about Dec. 15. So far, I haven't gotten my money back for the one order. The other order was nothing like it pictured in the catalog either

I purchased two items. One arrived on time and was fine. The other arrived late and was much smaller than specified. Seller said they could build a neckless to a specified size. I specified the size. What arrived was 7cm smaller - smaller even than their staited standard size. I asked the seller for a refund and was offered only a partial. I asked DHGate to mediate. They claim to have customer oriented 100% satisfaction, 100% refund for cases like this. The neckless was completely un-usable and the company clearly failed to do what they offered so it seemed like their policy applied. I was only given a partial refund.

Further, on the refund they state:

Normally, the refunded amount will be deposited into your account within 10-15 days . If you still haven’t received your refund after the period, please contact us immediately.

So I'm not even confident I'll get my refund.

My conclusion: the seller did not ship what they agreed to and DHGate did not stand behind their policies.

Website for scammers. Almost all sellers that have good prices do not respond to inquiries.

I ordered a tablet PC at a good price. First come to the point that the goods shipped, and even sudden cancellation. "The seller has requested a refund."

Well would it! But no refund on DHgate is an action that takes 15 working days. In general, I now no money and no tablet. Seller disappeared immediately and unresponsive.

They sell fake goods! None of my mobile accessories is usable now and i cannot claim for my money as they dont respond to my emails. I find really hard time with chargers and cables, which i finally reordered from other online stores like Chinabuye, better electronic quality and good customer service. I wont shop ever with Dhgate, especially for their poor customer service.

This company is a den of thieves. Order 10 dimmable led warm white candelabra bulbs from focusled through dhgate.
Items that arrived were not dimmable, flickered, and were not even the same color or warm white. Seller was crook & wouldn't refund. Waited a month to go through dispute process for buyer protection plus and submitted photos & then videos, and never got any refund. Their feedback system is a fraud. I can't even leave negative feedback for the transaction.

Stay away from dhgate. com they will steal your money.

After sending payment for my order, the money came off my account and now the order is stuck on pending payment verification. The seller tells me that there is nothing he can do and supposedly chases the Company... The company only replied once, telling me to confirm the payment with a 6 digits number From my bank, which I have done.

regardles my múltiple notes to the comPany, still no answer after a week...and my money is gone!

Dear sir,
Regarding order po #: [protected] and after I wrote a positive feedback on your product. When I started to use al of the 6 pcs. I found that
All of them are fake capacity usb flash drive. They were supposed to be 32gb which actually are not and one of them is 8gb and the ot
Hers between 2gb and 1gb and they were initialized from your side to appear as 32gb. This is too bad and it happened with me with 32g
B microsd order. Now what I can do when it seems that it is common in the filed of sd and usb storage when it is ordered from china to
Have a fake product. I will complain to dhgate buyer protection since I am cheated for about 100usd. Sorry for ordering from your comp
Any and you should check your product before selling them to the customers.
Order details: po #: [protected], cart item: fast delivery mini - wholesale 32gb usb flash drive
Item code: [protected], shipping method: hongkongpost, total cost: 61.56usd
If you have a representative company in the usa, I can send this improper items on addition to another fake microsd 32gb (Order number: [protected] with cost 37 usd) to the same address inside usa

Hi everybody,
Never buy anything from dhgate.com
I spent more than $900 to buy some phones, MP3 Players and camera.
Then they sent me few toys which looks like phones, MP3 Players and camera. It was horrible experience.
I tried to return the product but I was not able to do so.
So, be careful. Don't use DHGAGE.com.
-Sagar Aryal

I ordered grey bridesmaid dresses for my wedding from this site. I loved the picture of them that I saw and I was sure to tell the seller whom I bought from that I wanted grey like in the picture. When I finally got the dresses, they were not grey at all but a soft purple, even the lining of the dresses was clearly purple. I tried to work with the seller to be able to return the dresses but they refused so I took it to the dhgate site to help with the problem. They did not help me either. I provided pictures for both of them of what the purple dresses looked like. They said the evidence wasn't enough. Now I am out $500 and have terrible dresses that are going to ruin my wedding. Very disappointed with this site and DO NOT suggest buying from here whatsoever!

They are really a RIPOFF site. except if you have a luck. their statements, sounds, and look are trusting business. It is seem like pro-business. in reality, they are a con-trade-business. Most products sell on this site are fakes, no specifications, copy or imitates, and/or illegal products.

They do have Resolution Center. However, they may resolve the problems for you if they know you are backing up with your credit/ financial company, in which you can dispute the charges within the timing manner. (they timing and play-around you)..They always look to find any gap to slap on your wallet. In all, they just want to draw money from you. The problem is yourself. Base on my experiences with DHgate.com. best advise is, STAY AWAY DHGATE.COM . Ortherwise, your own risk.

I bought a $70 item from them and it never arrived. After contacting them, they stated a process for re-reimbursement, I followed their procedure, and then they sent me an email saying they closed the request for refund because I did not keep in contact with them.
Do not buy from them. No grantee shipment from China will get to you, and the refund process is flawed.

I had a horrible experience on this website. I am sure it depends on the seller that you are buying from I want to warn you NOT to buy from "amneh325". I did an instant message conversation with him and told him that I was ordering a prom dress for my daugher. I gave him the date that we needed it. He said that this would be no problem. "Please don't worry" he said. He was such a liar. I asked him to try to think of this as his daughter ordering a dress for her prom. Obviously he doesn't have a daughter or doesn't care about his daughter. He certainly did not care about providing good customer service. He wanted our money. PLEASE DO NOT order from "amneh325" I would like to post this to any website that I can, so no one else gets ripped off!

I recently ordered 3 wigs from Dhgate name of the supplier is (xcsunny) Sunny & Candy I think they are Couple/Married/Friends etc... Just guessing The 1st time I ordered a wig from them I was impressed without fitting the wig, I see how beautiful, soft, and the color is lovely. But when I tried to fit the wig I don't understand the wig is smaller than my head, then when I cut the lace and fit it again the cap is really small. So I emailed the supplier (xcsunny) I told them that my wig cap is smaller than my head and they replied to me and said ("There is a stretchable on nape area") I thought "WTF I don't need this !@#$%^&* stretchable belt for god sake, I asked them if I can send back the wig so they can fix it for me and they said I cannot return the wig after I cut the lace ... So...I cant do anything except sell my wig to a friend and she likes it...

Second time I ordered 3 wigs from the Supplier again (xcsunny) Sunny & Candy, I gave them head measurements before I order the wig, and add two-tone color of wig, wig clip, to prevent the wig from falling and send it to UPS (not fedex) So it took about 1 month for my wigs to arrive. When I first to look at the wig its very beautiful, soft and lovely like the first time I ordered, then when I fit the wig still smaller than my head, the cap is small, even I already give them my custom head measurement and they still can't make it the right size. They also didn't add two-tone color of the head, wig clip is not attached already, they just put the wig clip without putting it on the wig and sent it to me so I will have to sew it in myself! How rude is that? I payed the exact amount of the wigs, shipping & taxes and I expected that the product I ordered would arrive. I can't do anything with the wigs as they are too small so I think I have to sell it again like the first wig I ordered. I am so disappointed with these scam artists and I wish nobody else will attempt to do business with them. I emailed them and asked them why they sent me a small cap instead of using my custom head measurements like I sent to them before I ordered and he replied ("I will just give you 30USD to fix the wig in your country") These two idiots obviously do not care about their customers and will just send you whatever product they think is similar to what you ordered.

Girls out there beware of this idiotic Chinese supplier which is trying to get your money, Don't trust them with your wigs if you don't want to be scammed like me... Shame on this Supplier, Very bad service...

Hi I ordered an item of 55 silicone bracelets from DH gate Nov.24 2011. It is now Feb.6 2012 and I still have not received my item. The seller tells me I confirmed I got it and released him the payment. He told me to talk to customer services. I asked for a tracking number and he gave me one. It turned out to be false there was no record of that number. Customer service told me to settle it with the seller. I am now out $42. I not only have been given the run around but thee people have been rude to me and added emo cons with silly faces like them sticking out their tongues at me.

Clearly they are giving me a problem in getting my refund how could you take $1, 358.50 for 1 iPad that was sent to me and sent back because it was not what I order I know dhgate get a percent of the money if sale is made so you would loss a good customer just to get a percent 
Attach is the problem

Sent from my iPad

Begin forwarded message:

From: Bonita
Date: December 16, 2011 10:33:30 PM EST
To: drc.[protected]@dhgate.com
Subject: Fwd: [protected] refund

This need to be forward to customer service I am sick and tired of them asking me for a receipt they need to refund my money back

Sent from my iPad

Begin forwarded message:

From: Bonita
Date: December 5, 2011 8:07:46 PM EST
To: drc.[protected]@dhgate.com
Subject: Fwd: [protected] refund

Here is the email from me and the seller proving he only sent me 1 iPad and I sent it back release my money back into my account

From:
wyh_2011
To:
bonita
Title:
Posted on: [protected]:28:58 
PO#[protected]
 
wyh_2011 The goods are of high quality reproductions. And ipad 2 diff 10-31 17:28
The goods are of high quality reproductions. And ipad 2 different. The program: apple. The network: 3 G. The camera a.
wyh_2011 First I send you 1 PCS you check the quality of the goods. 10-31 17:31
First I send you 1 PCS you check the quality of the goods.
affirm goods quality.
I send you the other 12 pcs.
wyh_2011 I dispatch you other 12 pcs. In your self-identity the qua 10-31 17:35
I dispatch you other 12 pcs. In your self-identity the quality after .
bonita Ok 11-01 02:46
Ok
bonita This is nothing I order you most had sent a MID IPAD with a  11-07 21:26
This is nothing I order you most had sent a MID IPAD with a apple iPad backing what you advertised said two camera this have one no protective cover scratch on it. I could had got this for $59. You sent it in a MID box sorry I have one already so may be you made a mistake if you can deliver what you offer you need to refund my money your so call apple iPad is back in the mail today
bonita This is what a real Apple iPad can do I got what you sent me 11-08 02:57
This is what a real Apple iPad can do I got what you sent me and what is on your site copy and print

The all-new thinner and lighter design makes 2 even more comfortable to hold. It`s even more powerful with the dual-core A5 chip, yet has the same 10 hours of battery life.1&. . . amp. . . . . . . . amp. amp. amp. . amp. . . . . . . . . . . . amp. . . . . . amp. amp. nbsp. With two cameras, you can make FaceTime video calls, 2&. . . amp. . . . . . . . amp. amp. amp. . amp. . . . . . . . . . . . amp. . . . . . amp. amp. nbsp. record HD video and put a twist on your snapshots in Photo Booth. And the Smart Cover attaches magnetically and wakes up, stands up and brightens up your 2.3
Product Features
7" LED-backlit display with IPS technology
Dual-core A5 chip
Front and back cameras

bonita View Primitive Image Product Name : 100% original 2011 Ne 11-08 03:01

View Primitive Image
Product Name : 100% original 2011 New 2 64GB 3G+ Wi-Fi
Unit Price : US $104.5 / ( Piece )
Item Code : [protected]
Canton packing size : 30.0 * 20.0 * 10.0 ( cm )
Quantity : 13 ( Piece )
Minimum Order Quantity : 11 ( Piece )
Packing Gross Weight : 1.0 ( kg )
Packing Quantity : 1 ( Piece )
Catalog : Other Tablet PC Accessories
Seller Information

Seller:wyh_2011
Transactions: 5
Positive Feedback:87.0%
Member Since: 2010-12-31

wyh_2011 The goods are of high quality reproductions. And ipad 2 diff 11-08 06:59
The goods are of high quality reproductions. And ipad 2 different. The program: apple. The network: 3 G. The camera a.
bonita Clearly you did not advertise as a reproduction you advertis 11-08 07:07
Clearly you did not advertise as a reproduction you advertise as original stop play with me I am taking this to the next level you that press for money work for it
bonita Description Product Name: 100% original 2011 New 2 64GB 3G+ 11-08 07:13
Description
Product Name: 100% original 2011 New 2 64GB 3G+ Wi-Fi
Item Code: [protected]
Category: Other Tablet PC Accessories Add to My Favorite Catalog
Short Description: 100% real New 2 16GB 3G WiFi silver colors
Quantity: 1   Piece
Package Size: 30.0 * 20.0 * 10.0 ( cm )
Gross Weight/Package: 1.0 ( kg )
Read what you advertise are you crazy or did you think I am in my language don't f*** with me
wyh_2011 The goods are of high quality reproductions. And ipad 2 diff 11-08 07:31
The goods are of high quality reproductions. And ipad 2 different. The program: apple. The network: 3 G. The camera a.
wyh_2011 The goods are of high quality reproductions. And ipad 2 diff 11-08 07:32
The goods are of high quality reproductions. And ipad 2 different. The program: apple. The network: 3 G. The camera a.

bonita Please let them know you received your merchandise for they  11-24 03:16
Please let them know you received your merchandise for they can release fund
wyh_2011 I did not receive the goods， 11-24 07:22
I did not receive the goods，
bonita I would track the order 11-24 09:02
I would track the order
wyh_2011 ok 11-24 10:30
ok

Sent from my iPad

Begin forwarded message:

From: Bonita
Date: December 5, 2011 7:28:24 PM EST
To: drc.[protected]@dhgate.com
Subject: Fwd: [protected] refund

Are you receive my email 

Sent from my iPad

Begin forwarded message:

From: Bonita
Date: December 3, 2011 11:15:40 AM EST
To: "drc.[protected]@dhgate.com"
Subject: Fwd: [protected] refund

Why is it so hard to refund my money back, in American when you held someone money for a period of time it draw interest I sent you the item you requested and a copy of his you can see the weight of the item he sent me it don't take much to understand one plus one is two this ### is not right it should not take me three days to get a responded

Sent from my iPad

Begin forwarded message:

From: [protected]@aol.com
Date: November 30, 2011 8:32:35 PM EST
To: drc.[protected]@dhgate.com
Subject: [protected] refund

here is the copy of the return item and a copy of the his receipt he sent me you can see from his receipt one item sent from the pound,  I can see you holding $104.50 until he received it but not all my money $1358.50. I need to get my Christmas done please release my money

Sent from my iPad

Got part from spidsafeshop. Yeah right. At least they replaced the faulty part with another faulty part. Both times I was assured they had been tested. I sent them the second part back for a refund. Now they say they haven't gotten the part back which I sent over a month ago. I'm not getting the warm fuzzy either. I don't think the site intentionally scams you. But they don't control the sellers and there is no way to easily file a dispute since they release the monies so quickly. Save the time and suffering and buy from someone in the USA.