Direct Checks Unlimited Sales
Reviews and Complaints

DO NOT ORDER FROM THIS COMPANY. Placed order in July and all fine. Then placed another order 11/29/22. Only for 1 box of checks. I found Dec they shipped 12/13 with no other shipping tracking. Called and spoke to the same 2 females who said I didn't when I had to call back after I found what they did. They also blamed UPS/Post Office. Since no tracking on my order, I looked at my July tracking number and found this tracking number was used for my Nov order! It read my order was shipped to Sheboygan, WI when I'm in Illinois and delivered 12/22/22! 2nd time called on 1/4/23 the mngr transferred me to the EZ Protection company which is BOGUS! I spoke to same female who answers phone for Checks Unlimited! I was told to close my account, open new and call back to file a claim to have free checks printed with my new account number! OMG are you kidding me. How is this protection and why would I give my new account number after I have missing checks in Wisconsin! People if you have ordered from this company, watch your accounts! Then I was told I would be given refund. I had to call back since I didn't see credit yet (prob too early to see on my account) well found they never did refund and said did on call.

This company is staffed and run by "KARENS", while trying to clarify what information is needed as from my financial institution I was not given clear instructions. Information given was contradictory to the email request for additional information. I ask to speak to a supervisor since KAREN number one was being difficult, KAREN number 2 was a bit more reserved however still not helpful to resolving the issue. I decided to cancel my order and go use another company. Yes, I realize this is more work for me. They should change their company name to "Checks by KAREN"

Stay away and don't waste your time. You can't reason with stupid, they will beat you will experience every time.

Ordered on 01/21/22. They shipped on 01/26/2022. Paid for in plant rush order and per their website states UP TO 12 business days for you to receive your order. On 02/14/2022 (13 business days) called and was told that we should receive on 02/24/2022 (21 business days). Their excuse is USPS. I asked for a refund, which I did get after much discussion. NOTHING on their website shows a disclaimer that the times advertised for processing and shipping are a BIG MAYBE. Buyer beware. DO NOT ORDER unless you have a month to wait on your checks.

I received a letter from Checks Unlimited to let me know that they have received an order to print checks with my name and address but the name and shipping address did not coincide with mine. The letter included the order number and the name and address where Checks Unlimited was supposed to mail the checks.
They showed under Customer information my name and my address and next to it the Customer Shipping Information with the name of Jerome Nelson and address 9414 Tooley Dr Houston TX 77031-1010 defenetly not my name nor my address.
They offered me three choices to proceed,
Choice 1
Please submit a preprinted Check or deposit slip and write the 8 digit order number. If tour preprinted materials do not match the information above used option 2 or3.
Option 2
Submit check documentation outlined in option 1 and a copy of a recent utility or telephone statement which clearly showed the address to be printed on the checks.
Option 3
Check information in option 1 and take this letter to your financial Institution to complete account and financial information.
To ensure the accuracy of your order please return this letter within 5 days, please noticed that if the shipping address is different than the address printed in the check, the bank must verify both addresses.
At the bottom of the letter they had a section for the Bank representative to complete the information.

I believe Checks Unlimited by sending me this letter had stopped what was clearly a way of having real checks with all my information in the hands of a thief.

Unfortunetely the Financial institution would not do nothing, they just have fraud insurance and that would be the end of their efforts to prosecute what it is clearly the intention to comit bank fraud.

Checks Unlimited does have a process in place to minimized this problem and that is good, however my recomendation would be to always order checks from the Financial Institution, even at a higher cost, to avoid this type of situations.

The company sent me a special promotion, which prompted me to place an order. "After" processing my order, Checks Unlimited bombarded me with emails claiming the offer was for new customers only; i.e., trying to get considerably more $$ from me. I knew I had never before placed an order with a company by this name ... and, it was the company that initiated contact with me through a mailed flyer. However, after finally identifying the overseeing Better Business Bureau (BBB), I wrote to file a complaint, only to receive a stark reply noting the company is registered under many names, so I had no grounds for complaint. I elevated this to the head of that BBB ... only to have her response to me be beyond rude. It seems Checks Unlimited is in bed with them, because her reply indicated it's perfectly fine to pull the wool over customers heads by luring them with a great Offer using a different company name, and then badgering them after filling the order from the Offer, in an attempt to get more money. I gave up on BBB, but the company of many names finally left me alone after I cc'd them on a complaint filed at the national level. I am now afraid to place any mail or online order for checks; i.e., for fear it may be Checks Unlimited by another name. :-( Certainly, I am not surprised to see all of its LOW ratings. I just regret not having researched the company before allowing myself to be gamed into placing an order. Hopefully the person reading this is doing the prerequisite research.

I ordered from this company in oct., but was just charged mar. 19 for an order I did not place. The rep would not issue a refund because there was no record of this order. She said someone with the same last name in the same state ordered then, so some mix-up occurred. However, dcu refused to rectify the matter, so my credit card company had to resolve it which meant 40 minutes on the phone, having my card cancelled, and a reissue on the way - ridiculously inconvenient and annoying. Had this merchant blocked and will never deal with this company again.

I responded to a magazine ad for Checks Unlimited around the end of January, 2018. The total cost for the printed checks was listed at $21.75. I sent in my check and received the boxes of checks a couple weeks later. Then, after another couple weeks, I get an invoice from Checks Unlimited for a total of $89.51. That's 4 times the amount that the ad said was the cost! The invoice said that the advertised price was for first time customers only. I have no records that show I have ordered from them before. If there was a discrepancy from what the customer paid and what they thought should have been paid, they should have settled the matter before printing and sending the product to the customer. This is really egregious for a senior on a fixed income. Since the company waited until I received the checks, of course, I used some of them, so I can't return the checks and am now obligated to pay this extraordinarily high price. I think the company should accept the payment sent to them. I wanted others to know about these deceptive business practices.

I used the reorder form included with my last order. It shows to reorder 2 boxes of checks is $31.98. When I ordered by phone the woman told me my total was $80.98. I said my reorder form shows $50 less and the offer is good until 7/15/2018. She said I'll take $10 off and make it $70.98. I said I have your form with the price and if your charging me so much more re I don't want them. She hung up the phone. Unbelievable

Bank informed me my account has fraudulent activity from this company. I can see thousands of complaints here and not really sure how this company is still in business! And where is protocol in this nation regarding check ordering! Everyone knowing full well fraud exists! What are they doing in this nation to stop it? All checks ordered must be sent to the business or home connected to the accounts or checks and id with address must be presented when sending a money order! Wtf world do we live in where companies are allowed to distribute fraudulent materials? And you people call yourselves fbi, cia, and politicians? Really? What are you doing to stop this? And the insurance companies who have to pay out, and the banks who are inconvenienced and losing customers! What is wrong with you people?

We placed an initial order of checks for our new business with Checks Unlimited and at first we were impressed. Security seemed good, as we had to have a conference call with them and our bank to make everyone happy. They insisted that the checks HAD to be delivered ONLY to the address printed on them, which is currently an empty building. We were PROMISED an emailed tracking number, which would have been just dandy. The plan was that we would camp out and wait for them to arrive when we saw that they were out for delivery. A week later, having heard nothing, we were unable to get anything out of their website regarding the promised order tracking, so we called Customer No-Service and got recorded messages. Next up we tried via email, and pretty much got "call Customer No-Service" responses. I finally got through to them on the phone and was told that our checks had already been delivered somewhere to someone today. A frantic search revealed that a future business neighbor had picked them up THE DAY BEFORE. The final kick in the groin was the quality of the checks. Our logo was microscopic (they did not offer us a proof prior to printing) and is all but worthless, but using them as is will be a much lesser evil than having to deal with this company EVER AGAIN. Incidentally, there was just under $325, 000 in the checking account that Checks Unlimited put at risk by their abject incompetence.

I went through ebates to find checks that I could use my own images. I selected 4checks.com and paid online. I was really surprised when I got a bill from artistic checks - whom I had never heard of. I told them I already paid 4checks and the email bounced back - it was from a no-reply address. I went to their website - it did not look at all familiar - and emailed through there. I received no response. I received the checks I paid for and was surprised to see that it was not from 4checks but artistic checks. I emailed asking why, if they had not been paid, did they print the checks? My CC showed that I had paid. Time went on, I received a collections notice. I decided to do a claim on the amount I thought I was paying to 4checks. I talked to the collections guy, who took, my CC card and said all was well. That was 6 weeks ago. I received another collections notice! Apparently, 4checks is a clearinghouse which pushes orders to various other companies - but the hassle of paying 5 times total and getting harassed when I successfully placed my order via the internet is crazy. This had gone on from October of 2014 and I never once got a response from Artistic checks as I tried to sort out an issue of their own incompetence.

I purchased personal checks from this company. When they arrived they were checks for another couple in a different state. All of their personal information – checking account/routing/phone/address etc. was printed on the checks. I called the lady to let her know I had received her checks and went to the post office to overnight them to her.

Having talked with checks unlimited several times with no remorse for having screwed up this account and not to mention my own. I just received a phone call that they have located my checks- but could not tell me what state they went to.

You made a huge error and I’m being treated as a criminal. What is wrong with this picture? I asked how I know that the person who received my checks did not copy the information to be used at a later date. With id theft on the rise one cannot be to careful.

Again they did not have an answer. This was my first time using them along with the party of whose checks I received needless to say both of us have decided not to use them in the near/far future. I think people should be aware of this company. That to me was a huge error and they took it as no big deal.

I ordered from a coupon --I ordered 4 boxes.
I sent them the amount listed. They sent the checks but soon sent a bill for 61.72 plus the amount that I had mailed with the coupon.
I told them I was returning them and did.I had not authorized nor was notified of any increase.
They told me they shred them but now say, " oh we did not receive them. I had a confirmation from the post office that said they did. I am refusing to pay them any more money

I believe I should expunge my complaint re Check Unlimited, especially since my personal checks were finally delivered. Once I was able to get through to an actual human customer service representative, things moved along swiftly and satisfactorily. My only complaint: the company should invest dollars in human customer service representatives rather than the decidedly UNhelpful 'All lines are busy. Call back later.' CLICK. Cold...

Do not order checks from this company. You will not receive your checks. The company does not answer e-mail and the telephone numbers are totally bogus. I have not been able to reach anyone connected with this company for weeks and weeks, either by e-mail or by telephone. Do yourself a favor. Spend a little more money and order from a reputable company.

Someone at their printing facility is swiping checks prior to them being bound into booklets, writing Chinese names on these these checks and then cashing checks. We got hit for $2500.

When we called the company to inform them of the problem we could not get through. This happened on November 12th and we have been calling every day since then. Our bank was very good about reversing the charges and refunding us our money. I want my money back for the checks that I am not able to use at this point.

I will never purchase checks from them again. I now have to deal with a new account number, debit cards, and auto bill payments that were tied to the old account. I am seriously pissed!

How do they rip thee? Let me count the ways.

1. They overcharge. I made a phone order based on their bargain-priced checks. Lo and behold the cost was nearly three times as much.

2. Interestingly, there was no invoice with the order. All the better to hide the act of overcharging.

3. Zero customer service. They have ignored my repeated requests for an invoice. (See items 1 and 2.)

4. The calendars on their check registers are out of date. I placed my order in the Spring of 2010. The calendars on the registers are for 2008, 2009 and 2010.

5. Second rate quality.

Do not do business with Checks Unlimited!

I have ordered checks from this company for the past 6 years. I ordered a new set and wanted them sent to my same address I had them sent to 8 months ago when they came fine. Needless to say the woman on the phone that I ordered from 1. was rude and not kind at all, so I know she messed up my order b/c I had to complain about her a supervisor in customer service.

2. the checks NEVER came to my address and they went to my OLD address that I lived at 2 years ago.

Wait it gets better, I called a supervisor and said I wanted my checks pronto and how unhappy I was about their service of sending it to my OLD address which didn't even match the checks address which is my current one. (plus they were sent to me fine 8 months ago) Unbelievable. The supervisor reordered my checks to my current address within 1 week they are coming to me. MY other checks lingering at my old address god I hope they get sent back so they do not get into the wrong hands. The worst part is b/c of their mistake~ I have to call myself and check if they get my wrong addressed checks back to them to destroy in 3 weeks. The supervisor said they would 'try their best' to contact me when they come in, but I should call myself incase. WHATTTTTTTTTTTT? NEVER again will I order from them just awful service. You think that people handling your personal checks with personal information connected to your money would have some more secure steps with sending out such packages. I am very unhappy customer. I will never refer anyone either to them again.

I ordered checks on 12/27 and paid $19.99 for overnight shipping. It is 1/5 and I still do not have my checks. When I called to inquire, I was told they would rush the order at no extra charge. Rush? It has been 9 days! When I started laughing about the free rush, she threatened to cancel my order. I could have ordered from my usual company for half the price and would have received the checks by now. I thought I need the overnight shipping... Live and learn. Stay clear of checks unlimited. Poor customer service!