Direct Express
Reviews and Complaints

Card was stolen, I was charged 13 dollars to have a new card shipped UPS overnight. Card hasn't arrived 3 days later and I can't speak to a live person. If I press 1 in the menu during the card status report it says "please hold while you are being transferred " then hangs up on me. I have tried 34 times to reach them. They didn't provide any tracking information either.

Somebody had got my credit card information and made fraudulent chrges on my account. My other two bank accounts resolved matters quickly and returned my money. Direct express denied my claim within 10 days of filing it and told me I should pursue my claim with the police department, I have NEVER had such terrible customer service in my life and highly do NOT recommend anyone to use direct express. I am a disabled veteran and my only income is the little bit I get from the VA and it was fraudulently taken from me and Direct Express will not help me, terrible. The 3 times I contacted them by phone I was on hold for 47 minutes, 1 hour and 37 minutes and again just now for 52 minutes.

there seems to be too many users getting in to your direct express customer service ----too many clicks as if they or another wants to steal the call to glean info or make changes. Please see why this is. [protected]--ZTE phone service. My phone is out of order much of the time becuz of similar problems with interlopers holding myinfo and voice mail. How? WHY?
I use my original card with chip and it is a-ok. I use it for ATM only and with no change in pin ever. NO transfers and have no other accounts at this time. Card#2668. I will not request additional cards, have no one using mine ever. IN this electronic craze of these times, mind reading for info is a possibility and intellectual ownership isn't a certainty. I will call the hearing impaired line should I need anything in the future. Will you offer this ATM only basic service for basic card users please?
Delores Michaels of the Jodi Airas hearings 4 weeks ago@youtubes is one of these hackers and brags social security to the public and makes everyone tired of her tirades and glee. SHe resides at prince George hotel and is a hacker and spends time with the cult at the lottee palace hotel in nyc with cult fitzgerald. There seem to be others affected by their varied phone lines and abilities to intercede and ruin phone calls etc...
Thank you.

Georgia Lynn Mobley Jones NYC

I was shorted $88 of my SSI payment and it's impossible to reach a live person. This is the second time this year I've been ripped off by this shoddy company.

In January of this year, a fraudulent transaction in the amount of $150 was made. It originated hundreds of miles and several states away from me. They claimed I made the transaction when clearly that was impossible.

This company has MANY complaints as well as a class action lawsuit; however, Comerica Bank and the treasury department continue to do nothing but twiddle their thumbs.

Oct3, nov3, dec3, 2019, ssi benefits, that I was entitled to, but never received bmy direct express card, was was never received. That I asked for on the phone to direct express sept.23. Where I was residing with a friend tempory, at 4809"ñe camelot drive, apt 38 lwton, okla 73501. Ii got incarcerated riding with the friends diane tissicie, juanice williams howie sept.23. Did not get out till nov 26.. Called the next day. To report, that I never received the card in the mail. I was told from friend diane tissicie. But have 2 witnesses, fiance friend that are residing at the residence, that the card was received in the mail. Diane tissicie gave it to neighbor juanice williams howie, and she activated it, and got the monies off the card. Ive went to ssi office, sent email, of all the identification, I can provide, I have no income, or monies, to obtain bifthcertificate 45$ and state is 25$. I am disabled, in a wheel chair, dont drive, barely. Walk. Ive sent a tribal i'd, ssi card, medicare card, inmate i'd card showing I was incarcerated, iam the victim not the thief. I reported the incident, soon as I was abled too.. But im cutoff from ssi. Why is that? What do I got to do, or who do I have to see about this matter, the inspector general, the manger of the bank, direct expresses uses, ssi?

I have been dealing with DirectExpress since November 27 2019 regarding a fraud block on my DirectExpress card. I have done everything asked of me, as well as the Social Security Administration who loaded my benefit onto my card on November 25 2018.
DirectExpress blocked my online access December 15 2019. I have been (and now I cannot) check my balance everyday & took a screenshot showing balance & date.
S.S.A. called me at 8:30am this morning to inform me block will be removed in 24 hrs. I had premature excitement that this financial terrorism was over. I spoke to a (new) supervisor Bertha who told me since the fraud happened via internet access, DirectExpress has blocked my card AND my internet access.
Bertha explained the M.O.U. I signed & S.S.A. faxed on November 17 to Comerica Attn: N. D. Red was not received. This was the FOURTH M.O.U. faxed since November 25 to December 17 2019!
I will not post publicly the amount of money I have lost for fear of more scams & fraudulent activity.
I am now addressing my grievances legally and publicly.

This bank is in charge of me getting $360 stolen off my Direct Express card. I filed a Dispute with Direct Express and after waiting 2 hours to talk to someone these jerks had to then transfer me to the Dispute Dept. for another hour wait. So I filled out the Dispute and spent $7.00 with Mailbox Center to send the paperwork back and only within 1 week they sent me the outcome! and you guessed it, they said it was my fault and they got proof from U.S. Bank here in Spokane that I got the $360 out of the cash machine and I did not because I did not want to pay a $4 service charge and I canceled the transaction and went to another bank to get the $360.I went to U.S. Bank and they said they never sent and documentation to Direct Express about this case so whoever is in charge with the Dispute Dept. at Direct Express is lying and ripping off disabled peoples money out of their accounts. I checked with BBB and Comerica Bank Complaints online and there was over 2000 of them about folks missing money and how hard it is to contact Direct Express. I only get $514 a month and anyone could figure out I could not have got $360 out of two different cash machines within 10 minutes. This has been an ongoing nightmare trying to get my cash back since Oct 10th 2019 and I still have not been able to pay my rent for December and now I owe $150 in late charges and might get kicked out of my apartment that I just moved into 3 months ago. The bad thing it I had to get a title loan on my car to pay the extra $200 in late charges on rent in November. I hope someone can investigate how many customers are getting taken advantage of with Direct Express! I hate everything about them and I would give them 0 out of 5 stars for service if I could

I was living with my son in law an my grandaughter had to take the baby to the doctor an they didnt have any money to put in my car for gas. So i gave my Son In Law My Direct Express card to put gas in an that was all! So in the mean time before he handed me the card back when they got back he took a picture of the front of the card an back! This happened in Nov! An then i moved out because he was taking off in my car all the time! An not telling me! An i had to cut off my gran daughters phone line to make it cheaper on my bill! I then moved to Clovis New Mexico with my gran son an i had recieved my ssi on the 29th of Nov an had gotten $106.98 on it an i had only spent $16.23 on it on the first! Then on the second of Dec i went to make a online payment to Amarillo Court house on a payment an it came back declined! I thought what in the world! An called. Direct Express an found out i only had $10.23 Cents left on it! Then i turned around then an called direct Express again an talked to someone their an they told me about The Bank Limit an Score an More an i told the lady that was done with out my consent! That i didnt do it but i know who done it! Didnt know anthing about what had happened until this was done on my card! I was so very upset about it because i wasnt able to pay all my bills! She gave me the phone numbers to these places an found out he had used my name an email an pin an my mothers address an zip code on both of these different. Instances! I have talked to the Police Station in Amarillo on this an gave his Name an Address to them an to have him picked up for hacking into my Direct Express Card which is a felony an theft! Thank You Sheena Trask

I i bought 95 dollars on this fake website. Please help me file dispute against gio-lovely. It was a fake website selling clothes on the interntet they took $95.01 nov 1st. No one at the fraud dept answers. Its dec11th never got the clothes. On thier website reciews people say they got scammed and its a fake websiclo. This fake website gio lovely has my debit number and is not sending me 95.01 i ordered in clothes

My name is Tony Breedlove Baxter springs Kansas 66713 I'm requiring on a matter of money being added back to my card should have been already done I filled the paperwork out and under the end over a month-and-a-half ago and I should already I received it I can use that line before the holiday I would appreciate it if you would see what's taking so long phone number is [protected] email address 45 Breedlove Tony gmail.com thank you

Best buy experian Amazon Google fi etc...are unauthorized chargers that was something I know or knew about the only transactions I knew about are a total amount of 600 plus atm fees which left me a balance of 230 after that as of today 12/02/19'I transacted one online order from Wal-Mart and the total amount of 8.00 dollars for a set of dentures I never ever submitted any of these charges and that was all the funds I had to pay my household bills with now my lights and gas will be cut off I have no other means of cash so I'm begging for help to resolve this matter here is all my info card ending in 5050

Email [protected]@gmail .com
Full name Karen b. James
Address 886 carlotta st
Redlands ct 92374Carlotta
Home phone [protected]
Mothers maiden name
Johnson
Date of birth
01/27/1964
Ss#[protected]
Sincerely yours
Mrs.Karen b James

The card will be declined every once in a while for no good reason. Online or in a brick and mortar store. It declined this morning. I have made numerous attempt to talk to a rep at Direct Express but the system has hung up on me 4 times after I get through the phone tree and get in the hold queue. The one time it did not hang up on me I was told the wait was 45 minutes at least. Unfortunately this is not an isolated incident. Over the past few years each and every time I have tried to contact someone from DE the system has hung up on me. Poor service. They know no one is going to do anything about it so they do not care. If this was another banking institution their customer service would expected to be much higher than what it is. But, they know they have people under their thumb and do not care at all. It is not their money after all. I wish there was another government supported option. And I wish there was a place to really take the complaint to. They do this and worse to too many people

Date of incident 7-18-2019 for $169 — allfash, [protected], az, usa is what I have been trying to take care of since 8/14/2019, when we found this was a fraud! I will make separate complaint after this.
I have tried almost 100 times in calling your customer service, called different times of day, many hours of wait time, one time was an hour and 40 min — it didn't give me that long when I called... Some times it would be playing your wait music then complete silence, I would look at my phone and it still showed connected... Then the 3 times I experienced this... It would just all of a sudden give me a busy signal! Two times when I finally got a person, it was cut off when they transferred me. Said they were transferring me to fraud dept... Which is not the process! I even tried other numbers I had from your fraud dept that I had when card number had been stolen.
But they didn't work either... Just gave me a voice mail to someone. I fiinally got a customer service live person on oct 27, 2019-rather quickly. She said she would mail out the fraud packet and that I would receive it in 2 to 3 business days. I have never dealt with any company like this. Last year it was not so hard to talk with a person — ever! I even tried dialing the #3 as your site says, just as soon as phone was picked up — it does not work!, so I tried as soon as I enter card — didn't work! I sent a packet involving this fraud-copies of everything-sent certified 8-14-19 to the fraud dept.in san antonio, tx... The person that signed for the complaint and all the evidence was a robert alvera — delivered on 8-19-2019.! I have never heard from anybody regarding this complaint. I had also sent complaint to utah state consumer protection agency. They too, had trouble reaching any kind of person with direct express, and referred me to keep trying and to report to the
Ftc.! So trying to take care of something in timely manner?! Doesn't happen with your company. I will try writing fraud complaint through here and then follow up with ftc and theus treasury. For violation of federal laws... #5304/1/23, /482 sherrie l moon
3344 s 4000 west #16
West valley, ut 84120

I tried to use my card this morning and got declined so I called the number provided and no one answers so now my funds are inaccessible.I don't know what to do that's the only way of contacting them is the phone number provided..I have had this card for years with no problems, then all of a sudden I cant use my card..Someone please help me I'm disabled and my only method of income

On August 26 2019 $347.00 was taken off my card for something called Cubic games, I have no idea how this happened I don't know what this is and I most definitely did not do it, it took me 2 days to get someone on the phone thru customer service and they were able to tell me what happened to my money I explained to them that I didn't do it she put me thru to the Fraud department and they sent me forms to fill out and send back, it took 10 days for me to get the papers I filled the papers out and sent them back, they were returned to me a week later so I put them in another envelope and sent them back out, I know they received my paperwork cause I called and made sure, I was told my money would be back on my card within 10 business days well it's now been 2 most.and I still have not received my money. I have been calling customer service for over a month and every day it tells me that the call volume is high and hangs up on me, I call every day serval times a day, I want my money back asap, my name is Judy Grinder my report number is 1/[protected] my phone number is [protected].

Since 9/13 I have had 2 separate issues of several fraudulent charges made on my card. It's next to impossible to get a CSR to talk to and when you do it's useless. I had 2 provisional credits for $200 each reversed on me today and was left with $43 and I hadn't even received my replacement card yet. No point in a credit if they take it away. So far of lost over $500 in fraudulent charges and they do nothing! Leaving me broke. I firmly believe the fraud is internal to DirectExpress! My first replacement card was compromised in a month!

I lost my card on the 4th day of the month. It is already the 18th and I barely got threw on the 17th to get a Replacememt.! Everyday I called since the 4th and recording says experiencing high call volume and to call back later, then hangs up on me! Plus makes you wait like if someone will eventually answer, just to piss me more off! Now after finally getting connected with someone to report my card lost or stolen. Now!
I can't get threw to accounting to dispute 3 transactions I did not make... So do I just take 100 up the a*** because Direct Express has a hiring issue?

This is a damn shame that you guys cant even take people calls on hold all freaking day! This is unacceptable and will be reported to the highest of the highest authority. If the call center people dont wanna do their job then hire some people that really wanna work. I need my freaking medicine and my money! My Money that I cant even get to or even get a simple person to answer the phone even a monkey can do that job!

Direct Express is shockingly mismanaged. After my Direct Express card was stolen by a Direct Express debit card machine (labeled Comerica), they allowed $1500 to be taken from my social security funds until the balance was $0. Then, after trying to reach them by calling 10 hours a day for DAYS but their automated system almost never connects me to a live person and when I do finally reach a live human, they usually have an archaic process that results in NO help and they all say "you have to speak to a different department" then they either hang up on me or transfer me into another hold queue for HOURS or until they eventually just hang up on me because THEY took too long to connect me to a human. Their automated system seems to find reasons to hang up on me and the humans do the same as well. They should have a normal Dispute process which is all done online or through an online portal and allow the dispute to be initiated through a web interface but instead after wasting a week trying to reach a human, the human barely speaks any English which delays the process as well and then they say they can't issue any credit back for the money THEY allowed someone to steal from me UNTIL they send me a paper mail to them and then they lost it when I sent it back and also uploaded it online but they lost that paper dispute. Now it's been over a month and now that I finally reached a human again, she says we have to start over again and she is going to mail me the form AGAIN because apparently they AGAIN lost the one I mailed back to them plus to be safe I had also uploaded it electronically AND also emailed it to them. But after an hour she still acted like she has no idea that I have done all of this already and she insisted I must start all over again and "no I can not give you a provisional credit" for the money that THEY allowed someone to steal from me. Other banks do all of this instantly on the phone and the cash is back in an account instantly for any disputed transactions. But they wast my time and their times for over 45 days, 7/24 and still no help and no return of my social security Disablities funds that disappeared from my account due to THEIR errors. I will soon be evicted from my home if they don't return my money to me . The bottom line is it's been over a month and no money and shockingly incompetent customer service and dispute process and staff that doesn't seem to understand English.

Direct express is the worst I was recently a victim of identity theft I reported the theft of unauthorised debts on my card they said they send me the dispute letter however all this happened because Arvian khan open my mail and debt my card ilegaly so called direct express just lied about what they were. Telling me told to secure the account and they verfiyed me already the employee was incorrect about what he was saying there was no email or number on the account anyway argued wither. The representative and he was vindictive and restricted my account and I called up they want verification by mail and told to talk mother they wouldn't comply when asked to talk to supervisor they refused when asked nicely several times apparently the employees have been taking advange of a disabled person and sterling from me I told the representative that I'd report him to ssi and this when they. Messed with my accouna ilegaly and Arvian khon open my mail against my will and direct express has been living to me there the worst and ssi should drop them as debt services