DISH Network
Reviews and Complaints

Been a Dishnetwork customer for 16 years, happy until 2 years ago. Joeys kept loosing signal. To make it work we had to unplug and reboot everything. It became a daily, sometimes multiple times a day, routine. Had several techs out to repair, to just get updated Joey's . Finally they said it was the wiring in my house, went wireless. Same issue is happening. Several more tech, countless hours on hold with customer services, hours taken off work to fix, and a new 2 year contract to fix a problem that is still not fixed.

I was literally on hold last night for an hour and a half to have the same bulls**t re-regurgitated to me how that is unacceptable and needs to be fixed. I just want out of my contract and I swear they are making up customer service levels to make me think I'm getting somewhere but not. I still can't get out of my contract, and issue is still there. Now I have to wait for it to happen again to call them and leave my TV on with that error on until a tech can get to my house. Last time I was to do this the tech was 3 days out and by the time he got there it self corrected itself after 2 days. They SUCK! Never go with them. Direct TV may be more $$, but I think I've invested more time and $$ dealing with this issue. They have no issues taking my payment monthly, and I get no return on customer service in the mean time

I moved and had my service discontinued. Once arriving at my new location I found that my service here is paid for so I want to cancel my service and receive a box to return my equipment. I have been on the phone 4 times today and after Customer Service takes my information they transfer me to someone else and am told it is a 35 minute wait. Ridiculous! This has happened 4 times today. I am not waiting on the phone for 45 minutes to get a box to return your equipment. I have always recommended Dish but now I have to tell them that you held hostage with the equipment and they will never send the box to return your equipment, I know this will go in the trash but if anyone reads this my number is [protected] and my name is Casandra Beattie. If no one is going to answer the phone please tell me if there is a Dish Store here in Las Vegas and I will take my stuff back.

I had spoke with an agent regarding my bill posted as 121.00. For the last 3 months I have been paying 63.00. The agent said he would remove the movie channels and I would be back to paying 63.00. I was about to pay my bill now and the statement still shows a balance of 121.00. I called cuastomer support again and the agent was not helpful or professional at all. He says that my bill will be back to 90.00+ next month. As a consumer I feel that the price is way too much. I do not have a DVR, I only have basic cable. I feel that am getting ripped off and you people do not care. I will have this issue reported to the bureau if not resolved. I want to keep my service but at 63.00 for the full year as agreed. Please contact me at [protected]

The description of the movies playing whether they are a drama or comedy, action, horror ect. And the written preview is useless in most cases, . We do not have any idea what the movie is going to be like until we turn the channel and start watching it, then if we don't want to watch it we have missed the start of the one we decide to watch. Also my DVR'S keep recording the same shows multiple times.
Thank you Randy Kendall sr.

I left dish because of their prices. I sent back all of their equipment and when I inquired they said I only sent the hopper back and one joey. Well that's not true. I sent the hopper and three joeys in that box. I want to know what happened to those other two joeys? Then when I ask about service she wanted me to pay $300 for a joey. I would like to have tv service again but their rates are to high and not they did something with the joeys I sent back.

I have called and chatted with Dish multiples times. Yesterday, I was chatting with a representative. I started a new job and had to relocate. The apartment complex I now live in only accepts Spectrum. I advised Dish. The owner doesn't want dishes mounted to the building. The representative told me that if I was able to obtain a document from the owner stating this is the case, they would waive the ETF. Then she said wait a minute, then said nevermind, I do apologize but we will not be able to do that. If I were living in the same place, I would still be using Dish. This is something that I have no control over. How was I supposed to know this? I don't think it's fair at all.

I called Dish customer service on 6/24/18. I spoke to Romeo. I explained that I had a car repair that dipped into my funds I had saved for payment of my bill. My amount due is $132.45 on 6/25/18 and I asked if I could pay half now and the remaining amount due on Friday, June 29th without an interruption of service. The rep said no and blamed it on "the system won't allow me to do that for your type of account." I was told I have a "pay in advance account" but I was not informed of this when I signed up. I asked for a supervisor. I then spoke to Dale, and subsequently, Michael and Andrew. One was supposedly an account specialist. Each one said how they would like to be able to give me the several days extension but all blamed it on "the system won't allow me to do it." No one would take ownership to help resolve my concerns. This is very poor customer service and I feel it is very unfair that I was not explained that I was given a "pay in advance" account when I signed up. Otherwise, I would have sought out another provider. The way I found out I had this type of account is when I was 1 day late. It had slipped my mind to make the payment and they disconnected the service immediately. I will definitely be moving to another provider. Your company does not care about it's longstanding customers and the service is crappy anyway because it goes out every time it rains. Maybe I will switch to Atlantic Broadband. My friend has it and they allow him to be 45 days late before they disconnect your service. I was not asking for a lot. I don't need 45 days, only 4 days past my due date and they wouldn't even extend me a 1 time courtesy with me paying $70 of it down now. I work for a major utility company and we never treat our customers this way. If they have an extenuating circumstance like mine (a car repair) or something else comes up, we grant extensions to pay to keep our customers happy and try to help them keep their service on. I will not recommend Dish Network service to any of my friends or acquaintances and I will tell everyone I know about your companies lack of care or understanding for your customer's situations. I know cable is not a necessity but it helps when I work 5 days a week . I have teens at home and it helps to occupy their time and keep them out of trouble when I am working. Thanks for offering no care or understanding of my concerns. I will be switching to another provider and will never return to Dish. My email address is [protected]@gmail.com, if anyone cares to respond.

Lisa Dorsey

I am really upset and disappointed on the lack of compassion that I was shown today when I called in to dish network to let them know that my father had passed away. I was informed that the dish hooper was under a two year commitment so that we needed to pay $478 for the equipment. Are you serious? My father lived alone and we do not need the services anymore. As if the stress and sarrow from his passing isn't bad enough now stress about having to pay for something that wasn't ours. We have no money left after paying for his services and we are expected to pay something that isn't ours. I can't believe how greedy people can be instead of saying I'm so sorry for your loss we will pick up the equipment and close out the account...so upset and disappointed on the way I was treated.

When I called and inquired about dish and what all was included in it and the prices. When informed about the watch anywhere app my exact question was how much extra and what else did I have to purchase to use the service and was told nothing sir it's all built into the receiver with the quote I was given. When installer was here asked him the same thing and received the exact same answer. Well when finally got around to downloading the app and trying to get it to work and called in was informed that now I had to buy extra equipment. You know what either give me what I was quoted and told I was receiving or come get your equipment

Dish TV box stopped working at 1:30 pm June 15, 2018. The box is receiving electrical power but does not function at all, it won't even turn off. The only way to turn it off is to remove the plug from the surge protector. The screen message is weak or no signal. 4 phone calls one on June 15 with not response. 3 on June 16th without help of anykind except to state that if I want help moving 2nd box into the living room from the bedroom it will cost me 50 dollars although we are paying insurance that is supposed to cover problems. I watched TV last night with my FireStick. Worked fine. I am totally sick of Dish.

We had a rainfall June 13 2018, which produced a leak in our roof. Upon checking on the roof which is flat.. I see that the dish satellite was in the same spot where the leak was. The satellite dish was held down with @ 6 to 8 pumice block, which weighed quit a bit. I moved the satellite dish away from where it was and noticed a depression in the roof. I scraped away the gravel at that area and noticed three depression in the roof. I called dish network to see if they could put the dish on the ground on a pedestal, which was done today 6/15/18, the technician wo did the job saw the depressions on the roof and asked that I should check if I could get a claim for the leak, because of the dish being weighed down with more than enough block to keep it from blowing over I guess. The technician said he would verify the depressions and the area where the dish was sitting

Why does your info about the Movie "Deadly Exchange" always describe this as the case of Amanda Knox? It has nothing to do with her!
I rely on the info you provide about movies to decide what movies to watch and it would be nice if you could provide accurate info.
Also it would be nice if you would always have info about the movies you are offering. Sometimes only the names of the cast are listed.

Thanks
Susan Powell

I had been a loyal dish network customer since 2009. They have these add on fees for equipment protection that has gone by a few different names. It is now called dish protect. I pay my bills with auto pay so I guess I am partially to blame but the bottom line is I asked them to remove this charge once as I did not authorize them to charge me for it. A number of years later I had to call out a dish tech for a technical issue they felt could not be resolved with out one. Ok so instead of charging me the 90.00 for the service call they add this dish protect to my account for an additional 9:00 a month. Again maybe my fault I didnt catc h it for 4 years later. I spend hours on the phone and they admitted I did not add it they did after the service call... So a 90.00 tech visit costs me about 500.00 as they refuse reimbursement of any kind. Buyer beware. So after 9 years i'm looking else where not that there are any honest companies left sad to say. Well dish you lost a good customer. Shove what you stole. The revenue would have been greater keeping me for as customer for another 9 years.

My name is Matthew Stephenson, I moved my t.v from one side of the room to the other now I have no signal, called to get help and was told I couldn't move my t.v., well everyone moves their t.vs and if you gave enough cable to begin with we wouldn't be having this problem period not only that we had another box hooked up and got stuck in a 2 year contract which nobody told us even though you tried telling us you did but you didn't I would never had agreed to it because honesty your service sucks you are all about money and nothing about helping customers unless you can get more money from them I wouldn't recommend any one to get your service your a liar and a joke no ideal how to satisfy your customers period, I would really like to just have you let me out of my service, because it's going to happen one way or another and I hope you have a recording of me agreeing to another 2 year contract because I want to hear for myself, because I are going to need it, you are lucky I don't sue you, or again I might for false advertising because I feel like that is what happened to me

I called to cancel my mothers service today. She has been a customer for over 10 years and she has not been happy with the service. So she asked me to call because she did not want to a be hassle she just wanted to cancel. So I called I spoke with Thomas and this man of course tried to get us to stay, I said no she wants to cancel. After maybe 5 mins of him going back and forth he insinuated that I was not doing the best thing for my mother. Then got a huge attitude that I could feel through the phone because he couldn't get me to stay. Placed me on hold for another 10mins. Comes back in the phone and was very rude, he talked so fast I could not even understand what was the terms of cancellation. I asked to file a complaint he said they did not have a complaint department or any where to file a complaint. Placed me on hold again and put on a man name mike supposedly the supervisor. I gave him my complaint and asked again for the complaint department or some where online where I could complain. Mike said there was no place and he would review my complaint. This is not a way to do businesss and not great customer service at all, I understand why my mother did not want to call and deal with this because of the treatment of customers that no longer want the service. To be insulted and talked to rudely is unacceptable.

I was a hair over a week late of $199.80 & y'all took $609.40 from my bank told me it will be 1 week b4 I get MY $ bk. I've beenW/y'all for 11yrs, offered NO CREDIT My BILLS ARE BOUNCING & NSF FEES ADDING UP. You did to my daughter last month whom I referred. THIS IS STEALING & WRONG! Definitely considering going to DIRECTTV NOW 🤬😡💸 I SHOULDNT HAVE TO WAIT A WEEK

My damn Wally box drives me nuts.
Numerous times this week, the box just shuts off the TV and starts it's own reprogramming or whatever the hell its doing. Then after 5 minutes of missing the show I'm watching, then comes the updating of the remote. I purposely set the updating at 1 am so it wouldn't interfere with daily programming.? But that doesn't seem to work. And the programs are charged piece meal. All I want is ESPN to hear about something different than basketball, which I could care less about. But the only ESPN feeds I get is hours of talk about Lebron James. God will that season ever end? So I inquired about the 120 plus pack and ordered it thinking maybe get some news about the upcoming NFL season. No just another basketball channel talking about, yeah guessed it, Lebron James. Does he own Dish? I am so sick of calling Dish and now Wally just turned off my show again. My wife is done and about to take this satellite box back

Dish Network Customer Service and Supervisors are flat out refusing to follow and comply with the contract that was written in March 2018. My contract states that my America's Top 200 is supposed to be $62.99. I have been getting charged $67.99 every month since the contract was signed. When I spoke to a CS rep., they told me that they cannot and will not honor the contract because they are "not able to". What do you mean that your CS reps cannot honor a written contract? What kind of Customer Service breaks contracts all willy-nilly like that? What is the point of a contract if Dish does not intend to follow it? Most of my neighbors and friends use Dish, I might tell them about you not honoring contracts and that they should go to Direct TV (who respects contracts). I have had several conversations with Dish via online and telephone today (06/05/18). Acct # [protected].

Resolution: I would like Dish to stand by their own contracts and honor them by giving me the price I agreed to. For the irritation of this whole issue and dealing with it for 3 months, I would like an upgrade of Hopper 3 for the remainder of my contract.

Dish network is by far the worst cable system I have ever had. I spend more time rebooting the system so that we can finish a program. Sometimes we have to reboot several times a day. This is going to be a long two year contract never again will I go with dish network even if they're $100 cheaper than the system I go with. I would not recommend dish to anybody

I contracted with Dish in December 2016 for two years. The first year was fine and they were very accommodating when I called.

However, over the past month, I have made six calls to Dish and I haven't found a competent person yet. I am currently without any service at all and they couldn't care less. The first call was to report my receiver overheating and not working. They told me it was obsolete and they would ship me a new one that I would have to set up.

The new receiver was shipped to the wrong address, after a long conversation and confirmation about where to ship it, and I had to pay extra to make the change with UPS. I set up the new receiver and called and had it activated and the remotes set up. Hung up and the remotes didn't work. Called back and was told that I had downgraded my service and this receiver didn't even have DVR.

I DID NOT downgrade my service as I use the DVR regularly! They told me I needed a new VIP612, which is what the other guy said was obsolete. Then they told me in order to get a new receiver I'd have to agree to a 2 year contract. I haven't even completed the first 2 -year contract and I sure am not going to agree to another one with this incompetent, greedy company. My option is to pay an early termination fee to get out of this contract. Called again and talked to a different person. They told me they would send out a tech to repair my old VIP612. No one else had mentioned REPAIRING!

We set up appointment 4 days out. I called back to ask to have the old VIP612 reactivated so, maybe, my husband would be able to watch some TV until it overheated again while we await the tech's arrival. Was told that I'd have to pay $13 to reactivate the old receiver for 3 days. When I objected to that, he asked to put me on hold while he would see what he could do, and proceeded to cut me off. Since they find your service by your telephone number, a good Customer Service Rep would call you back. No such luck with Dish! I've never had such poor service from any company in my 71 years.

Obviously, they hire people and put them on the phones without sufficient training if any training at all other than to get every $ out of the customer any way you can. You never get the same story from any two CSR's.