DISH Network
Reviews and Complaints

We cancelled our service, we were charged an early termination fee which we paid. We were then sent a bill for the equipment and we sent the equipment back then they turned us over to collections for a past due bill. But we never received a bill for the balance. They turned us over in February in March we started getting phone calls from Diversified collections who said they were collecting for Dish Network. Diversified told us that as long as we made payments it would not be reported to the credit bureau. But Dish Network had sent it to the credit bureau before they even notified us or Diversified that we owed a bill. We have made Regular payments and then discovered that it had been turned over a couple months ago. We called to see why and if they could withdraw it because we felt like they should have notified us of the balance and given this opportunity to pay it before turning it over to a collection agency. we spoke to four different people and after getting quite upset he finally volunteered to send me to someone else at which point we just made a payment and got off the phone. No one seems to understand that we weren't trying to dispute the fact that they said we owed them only that they turned us over to collections without giving us an opportunity to pay it and they say it can only be removed if we pay the balance. That wasn't the point it should not have been put on the credit report to start with and paying it off and it showing a zero balance is not what I wanted I want it withdrawn they should not be allowed to turn someone over to a credit bureau without first notifying them and the representative I spoke to said that we wouldn't have gotten the bill because we were no longer customers and our services had already been terminated. How can you send someone to collections without telling them you are doing so.

This is a continuation of a complaint I posted 2 weeks go. It concerned the return of a dish receiver, in order to avoid a monthly fee of $7.00, by using a receiver, that I own. To summarize, as Dish says, there was a misunderstanding concerning the elimination of the fee, and they would re-install their receiver, and waive the service charge. This happened yesterday. At completion of the re-install, their tech asked me to sign his computer tablet, to verify that the work was completed. I did so. Later that evening, Dish emailed me a copy of a contract, extending my service agreement for 24 months, with financial penalties to me, for early withdraw. This is not what I was told that I was signing, nor was I told this when the service was ordered. I called customer service, to reverse this contract. After re-examining the total transaction, Dish agreed to void this contract extension. I was grateful, but asked for written verification of the reversal. I was told no, they would not, and could not give me written verification. Getting no satisfaction from the rep., I spoke with Eric, the supervisor. He verified that they won't, and can't, give written verification. In view of misunderstanding on three of my last four dealings with Dish, I feel justified in asking for this. Evidently, Dish does not agree! They require signed contracts for any services they provide to me, but I am not afforded the same. This is a one sided deal, with Dish holding the legal control. Tread very carefully, if you consider doing business with them.

Dear Sirs, I have been charged an early termination fee, resulting in a collections account. I had Dish, I moved and asked to take the service to the new location. A technician came out to do the install. I could not have the service because of the trees in my yard. I canceled the service because I could not use it. I mailed the equipment back. I was contacted by a dish rep. and asked if I wanted to move? Or if perhaps someone else could use the service. Absolutely a bad idea DISH! So now I called again and was told that since I signed a contract, I was stuck with the charge. And that since the tech did not make any notes, there again my fault! I wanted to take it with me but couldn't because of the trees in the yard!SO because of that I am stuck with a collection. Very bad policy! I control 2 other DISH accounts ( my ageing parents) My question is this. With those 2 accounts being active, how long will it take to rack up the now $850.00 that you say I owe? My next step will be to close both of those 2 accounts. That a total of 3 DISH accounts that you now will not be collecting a monthly fee for. The service was fine at the original location, I asked to take it with me, I could not have the service because of trees in my yard. There was a customer service rep from DISH that actually asked me if I wanted to cut the trees, , , , , Cut the trees, is that your standard answer? I will be sending this not only to the Better Business Bureau, but also to Facebook to get the word out . I am not normally like this, actually I have never done anything like this in the past. But this is a little too much.

Purchased a receiver and tailgater system for my motorhome. I also have Dish at home, with an extra receiver, that I pay $7/mo. for. Called customer service to inquire if I could avoid the $7 monthly fee, for the extra receiver by returning it, and using the receiver that I own. I was told yes, they would send a box to return the extra receiver, which they own. It never came, and after another call, I finally got the box. Sent back UPS the next day, and tracking showed they received it shortly, thereafter. When my bill came, the $7 charge was still there. Another call, and was told that they would remove the $7 charge. Next day there was no service to my owned receiver. Another call, and this is the fourth concerning this issue, and I was told that although I owned my own extra receiver, I still had to pay $7/mo. to have transmission to it. Obviously, the prior three reps don't know what they are talking about, or just plain lied to me.This is typical of my dealings with Dish, over the last 15 years. No wonder they are listed among the top 5 companies that are hated by their customers. Check your alternatives before you contract with them

I entered into an agreement with Dish; it turned out to be a useless contract as it was NOT bilateral. They raised prices, cut channels, discontinued service to CNN I wanted then frivolously blamed CNN. That is, as a person providing judicial services for 17 years I was patient and understanding but found this vendor to be unreliable and otherwise underhanded. Then came the amazing event.
We had a storm in Texas. A few hours later our TV System went out (all TV's). I called Dish and when they asked me to pay them $100 Service Fee to repair their defects I politely refused and asked out account be cancelled. Last week they decided to send the technician and repair the problem. They installed our Dish 5 steps onto the roof at the Chimney. The Tech went up and said its easy to fix, this part went out and he has one but must call his boss because they are not allowed to step foot on the roof (where he was). He called and they refused, noting the part that went bad was not to be put outside behind the Dish it was supposed to in the attic where their wiring was located. So Dish refused to repair the system and refused to take their receivers which I could not use since the system did not work. Then his boss told him to put another Dish in front of my WIFE'S Garden Patio on a 5 foot pole and string the loose cable a hundred feet up into our attic. Yah Right! Are you nuts? The technician advised his Boss I had way too many trees and when they bloom in a month they will completely block the signal. In Texas we call this a Deceptive Trade Practice Claim, which entitles the consumer to compensatory costs and treble damages. My friends at Dish will find all the exculpatory language in their contracts stopping people from suing them will not stop a DTPA claim as to do is against public Policy. That's sort of like having an agreement to hurt someone, since it's illegal to hurt someone you cannot have contract that allows that! So beware, DISH TV is trying to mount the Satellite TV Antenna's on your walls and that can damage the framing but you won't see it ( the anchor splits the stud inside the wall cavity) or they are trying to stick the Dish on the edge of your roof where they install it from their ladder; another bad idea for several reasons. And if they installed a Dish on your roof they refuse to fix it and you should not let them put in an ugly pole to stick the thing at shoulder height. They would not bring in equipment to trench a ditch and bury the cable at our house as they insisted on stretching the wiring to our attic (Nonsense).

March 13 2016 and 14th.Had 1 day. Installed by them with cord going on our roof from 1 side of the house to the other. Hazard. Service when called on day2 was rude. Wanting to charge us 60. Reception on a white screen with a Very Complicated remote is not capible for us to see. Rep. Very rude. No supervisor. Wants us to pay above the 60. and 500.oo to satisfy them. The installer scrolled real fast through his computer with a lot of small print where in a hurry he didnt give me time to try to read. Just sign its just saying I installed. So I did. No copy for me. They told me when signing up over the phone to first give my bank acct. Thought odd. Said for credit check? I asked what if we dont like it and does it have our channels? No problem. Thats covered your good. Ya right. What should we do and what can you do? We want away from this company. Tv being laid up most of the time is our life. My husband likes the Shepards Chapel bible study cause hes writing out the bible. But cant find it in record. So, Rude disregarding our needs and their service is bad business. We were trying to lower our bills not create more. Reading their other complaints sounds like they dont care and havent responded too. Handicapped people are to be dealt with respect and honor. He had me crying. God Sees. Hope this gets resolved. Help?I dont have anything in writing. Recorded. Their phone number is: 1800333dish. A guy named Gabe today at 4:00. The rude one. The guy that installed yesterday didnt leave til after 5. Transpired less than 24 hrs. Desireable resolution. Be nice to All. Take their equipment and No Charges what so ever. Take off my personnel info. Email phone bank. Anything that pertains to me or son on account. Settlement for harrassment to handicapped. I have a tumor in my brain with headache. Bad experience that when I get stressed worse. Misleading business with no contracts gave to consumers. Liars. I hope you understand. Tired. Thank you. Also with wire on our roof could create a fire very easily and he cut our whisteria flowers. Sorry but mean a lot to us. From a beloved grandma. Yes. Settlement.

I switched to Dish because Charter rates skyrocketed, constant Internet problems, and crappy customer service. At First Dish was great, especially since they partnered with Frontier on my Internet and home phone. Good, reasonable rates. Good service. NOW. Rates are horrific. The channel package changed to crap. Now they are just like mean ole Charter who they say they are not like at all. Crappy customer service from telephone people, who though seem knowledgeable you can't understand because of their thick accents. It takes forever to resolve things, and when you call trying to get a better package...they are confusing. Lots of dance around the issues about rates. And you can call several times in an hour and get a different answer every time...

Not much to report because there is no real customer service...phones being forwarded to another person to person who does not have the information needed. Waiting on the phone for someone to answer and being forced into listening to commercials. You are now a equal to customer service of ATT. No local places to get information or replacement parts. I do not think you can resolve these issues or whether you even care to resolve them.

My receiver is going bad. I called and talked to a tech, we walked thru different procedures, he finally said they would have to send me a new recv'r. He then told me it would take 3 to 4 days to recv. I told him there were 4 Dish suppliers in my town, why couldn't they just send a tech out with a recv'r and change it out. His reply was that was not how it works. After trying to get my point across, and him repeatedly stating this is not how they operate, he told me he would put the order in. This was on a Sunday. I did recv. email that it had been order. NO shipping date.
Tonight I called about NOT recv'g email about it been shipped. The customer service person said that she saw that it had a UPS shipping number. I then asked why it wasn't picked up today? "that's not the way it works." WHY NOT! It has to go thru a process, which takes 3 to 4 days. So I have no TV for who knows how long. She then asked me how long I will be with out service. How the hell do I know, it hasn't even shipped. She said well we want to give you credit...I don't know lady. You don't even know when it will be shipped.
My next question was that I have 24 hours of shows stored on my Hopper. What happens to those. Well, you are going to lose them. WTF! But then she told me that when the new recv'r gets here you can transfer them over to a hard drive and save them. Ok, I want one of those. Uh, that is not include with the new recv'r, that is your responsibility. WHAT? your recv'r goes bad, all the shows I have saved are going to be lost...well, you have to buy the hard drive for $100. Check out the ratings for Dish. Mostly 1/5, some 2's and I did see a 5/5. Good luck with that guy when his recv'r goes out. A terrible, frustrating experience. I have had enuf, canceling and going back to Directv

I reported to dish a few weeks ago about one of their drivers and since I always keep record of such, I know that the same driver seen in the same general area maplesville/Jemison al area. Truck # 2196 tag# 29bn426 has been seen swerving all of the road today just 15 minutes ago it was traveling on hwy22 towards maplesville al was seen within a 4 mile zone running from side to side 8 times, as well as once it was in all the way in the middle of the other lane in on coming traffic, I blew my horn and thank goodness he moved over before the other cars reached where he was. I tried to call it in but they sent me to main menu over and over today.

Intermittent internet service since installation two months ago. After contacting customer service and doing the same old tests time and time again, we finally get connected. The remedy is simply unplugging the modem/router boxes and plugging them in again. That works for the time being but it happens over and over. Basically, there is no permanent fix when talking to customer service. Internet is painfully slow most of the time. I am not happy with the internet service at all. Not sure what the solution is. I am, however, very happy with the TV Dish Service. It would be nice if a technical person could come to the house but I would not pay for that.

I moved in to my new residents. I told the man my box wasn't working and the DVR part didn't work. He was here for two days, nothing got fixed. He was asking a family member for her phone number. Can I take you out. That was rude, and disrespectful. I also got charged both days he didn't show up until five and by that time it was getting dark said he would come back next day again didn't show up until five. I' am UN happy with my bill it keeps going from 73. To 300 I 'am about to terminate my service if something isn't done. And also I was charged 100 dollars both times I moved

So much wrong where to start. Teck was terrible, my grandson could do better Signal so bad, called they come fix.. They [teck] put conectors on cable that were for inside, So in 2 months tv starts flickering, call again, rep. says they will take 3 month of receiver rent off bill 7$ times 3 months. That was a LIE then they come fix connections and charge me 50$ for custom work. What a bunck of crap. Not using dish anymore SAVE YOURSELF AGGRAVATION DO NOT USE DISH where is CBS?

I called Dish 12-17-15 to discontinue my service. I was under no contact obligation and in excellent account standing. I discontinued prior to to my next billing cycle and no monies owed. I should have been credited with days remaining that were already paid in full. Customer service representative assured me no further charges. I received confirmation email 12-18-15 of cancellation and there would be charges. I called immediately and complained about the false assurance. I was told once again there would be an adjustment and my credit would be adjusted and no charges would be billed. 12-21-15 Dish raided my checking account and drafted a full billing cycle amount. Fraud on my banking account. I filed a complaint with the BBB and will take further steps and declare fraud on my banking account. A step further with the State Attorney General Office if necessary.

I had DISH Network instatlled on 20 Nov. Since than I have come to find out that you need the internet to use 2 of thier 3 services, on demand and DISH anywhere. This was not told to me prior to installation. After installation it is to late to do anything about it. I have called DISH to have them cancel my account and asked them to waive the cancellation fee for this reason and because in general I hate it. They told me the contract stated I need the internet and the tech told me. The contract the tech gave me was on a cell phone, there was no way I could read a large document on a cell phone. IF the tech told me, it would have been to late since the installation was already completed. I have asked them to cancel my contract and waive the cancellation fee because they have lied by omission. By not telling me that 2 of the main features that they push need the internet they essentially tricked me. If I had known this prior to installation I would not have signed up with DISH network. I work from home a lot and have a middle schooler who needs the interenet. I cannot use up my internet data on the main services that they push so heavily in thier advertising. Even the last rep that I spoke with said, that they should disclose that information, and they should change it. I don't appreciate thier tricky business practices and that they keep telling me I should have read the contract, which was presented to me on a cell phone, and not to mention wasn't shown to me until after installation so it would have been to late anyway. I feel cheated and tricked. I don't think that they should be allowed to hide important information on the 2 services that they push so heavily in thier advertising. And they should provide the contract as soon as the tech enters the home.

My 85-year old father has become yet another victim of Dish TV's predatory consumer practices. There are numerous accounts on consumer websites warning that Dish TV will give a prospective customer all types of assurances and promises, then once the account is set up, it's a completely different story. While it helps to know we are not alone in falling for this scam, it is cold comfort given the fact that we are faced with a bill from Dish TV for over $500 for a service which my father was only able to use for 2 months. Here are the facts. At the time I set up the account with Dish TV on April 21, 2015, my father was 84 years old, impaired both physically and mentally (early dementia) and was residing in assisted living in Vienna, Missouri. He is an avid baseball fan but could not get the games from his favorite team, the Kansas City Royals, on his TV. After my husband and I made a visit from California, we decided to explore getting him cable service so he could watch the Royals. I offered to set up the account for my father with DiishTV because there is no way he could do this himself ( he can't even remember his phone number or address). When I got back to California, I spoke with a Dish TV customer service representative named Scott at [protected], about getting my father Dish Network's MLB package. I expressly stated that given my father's age and deteriorating health, we did not want to enter into a long-term contractual obligation. I have my notes from the conversation. Scott told me that Dish TV has a special exemption for seniors who experience a major life change (like a move to skilled nursing or death). In such an event, I was promised my father's contract would be terminated with no further commitment. With this assurance, my father's Dish TV MLB service was set up in his room on April 22, 2015. Two months later, on June 29, 2015, my father was taken by ambulance to the hospital with severe pneumonia. After being in ICU for almost a month, he was admitted to a skilled nursing facility on July 22, 2015. Up until this time, we were still paying for Dish TV even though he wasn't using it. I paused his service on July 28, 2015, and then discontinued the service and had Dish TV pick up its equipment on September 8, 2015, because my father was still in skilled nursing and was not improving. At this point, we expected to have to pay Dish TV to have the equipment picked up, but we also expected Dish TV to live up to its promise that my father would be relieved of any long- term contractual obligation under its special exemption for seniors who experience life- changing events as described to me when I set up his account. We couldn't have been more wrong. I have talked with at least 10 different people at Dish TV. I have submitted medical documentation establishing my father's hospitalization and discharge to skilled nursing. I have also submitted medical records establishing that my father has limited capacity to govern his affairs. These documents were sent to [protected]@dish.com, an employee who was reviewing our case. All of this was to no avail. I was finally told that in order to qualify for the senior exemption, my father had to be the one to set up the account himself (an impossibility) and that their employee was mistaken in telling me my father would qualify for the senior exemption! We believe the $505.77 charge imposed by DishTV for the remainder of my father's 2-year contract is not only exorbitant given the short period of time he used the service, but it is based on fraudulent misrepresentations, shoddy consumer practices, and taking advantage of the elderly. Any assistance that can be given would be appreciated.

I decided to have dish network in my house because I heard only positive things about them. Also they had this free sports pack for one year. But like every other company they just lie to their clients. I asked them many times about sports pack, and every time they told that it is free. Once the system was installed I checked every channel. Well, everything was working and seemed fine. But then I received a bill. Well, sports pack wasn't free at all. I had to pay for it. I called them and asked why should I pay for something, that's supposed to be free. They said that I was told about it. But before signing the contract I was told by two different agents that sports pack is absolutely free. I explained it to them. Man on the phone said “Sorry, Sir, but it is not possible. All additional packs cost money”. I wanted to terminate the contract, but they didn't allow me to do that. If someone wants to terminate the contract he needs to pay extra. I'm very disappointed, but I will not be paying any bills!

after several complaints about no service my box was finally replaced since I was against signing another 2yr contract I was given the same old style box they were replacing, now mind you I have been with dish since 2004.. 1 week after the swap out the system went dead again...so I cancelled my service staring disgust with their lack of loyalty for long term customers.. With all the days with no service never once was I offered a credit my monthly bill continued to rise to over 90.00 per month with out premium channels but several channels we never had any interest in.. when I called to cancel they offered to reduce my monthly cost to 45.00 a month - so why wait until a customer cancels to offer a cut rate? I have been waiting since 11/28 for a call tag to return the equipment they have THREATENED to bill me for if it is not received within 30 days, I have sent several emails asking for the paid shipping label and keep getting told to wait 24-48hours? as usual great customer service - NOT...

I ordered Dish Network at the beginning of October 2015. I couldn't an installation date until two days before Thanksgiving. The company switched installation technician arrival times three times. The time became later and later. When I final called to complain the customer service rep informed me that the technician would arrive at 5pm. Let's see I have been at home the entire day and he than asked me would I like to reschedule. I kindly explained to him the security issue and liability surrounding his technician been At customer houses after dark. He than asked m to reschedule. I explained to him that rescheduling would not fix the problem because the same issue would arise tomorrow or the next day. This company is very unprofessional and poorly ran.