DISH Network’s earns a 1.8-star rating from 1351 reviews, showing that the majority of job applicants are dissatisfied with recruitment process.
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extended warranty fraud charges
I had Dish Network set on monthly auto pay through my credit card for the last 2 yrs. Suddenly on Jan 2011 statement I noticed as increase in my bill by $6.00. After discussion with the Dish network customer service I found out that they started charging me the $6.00 for extended warranty on equipment since Nov.2010 without my authorization. I asked them to cancel the extended warranty and credit my account but that would cost me $25.00 to cancel the extended warranty. They offered me $5.00 credit for the next 6 months. The charge for cancellation would be $25.00 + $18.00 = $43 subtract $30 credit, that still leaves me a charge of $13.00. They will not issue credit for that amount.
Folks if you have auto pay check your bill for fraudulent charges..
The complaint has been investigated and resolved to the customer’s satisfaction.
very bad internet service
We have Wildblue host provider through Dish Network and to call it absolutely horrible would be an understatement! First of all, the sales rep neglected to mention how awful this service is but all the techs we've had to check out the speed tell us that this is the worst internet service and to avoid it if possible. The service is as slow or slower than dial up and I'm expected to pay $50 a month for service I could get for $10 a month. I tried to cancel the service but, of course, it is going to cost me hundreds of dollars to rid myself of this rip off service. We have had service techs out here 3 times and still no satisfaction. They neither will let us cancel without a large cost or offered any upgrade remedy to try and redeem themselves. Also, I was unaware that if I didn't sign up for auto pay billing I will be paying full price for the service and not eligible for the promotions. I wasn't offered an agreement in writing, instead they hurriedly went over parts of the agreement on the phone with me and had me agree as a signature. Why is this company able to continue it's deceptive practices on the public?
The complaint has been investigated and resolved to the customer’s satisfaction.
I have dish internet suck slow all of the time I live in the east when west wakes up slower .I had wild blue before same result diff name
abuse of elderly disabled
I canceled Dish Network, and now they expect me, a disabled senior citizen lady with congestive heart failure, to climb up a ladder to the second story of my house to disconnect their dish and take it down so I can ship it back to them. If I don't, they threaten to charge me $600. OUTRAGEOUS!
The complaint has been investigated and resolved to the customer’s satisfaction.
I'll agree with her about climbing a ladder, their people installed the dish so they need to come and disconnect it them selves. They want us to do there work for them while they get paid for a service that were doing instead of them. And were not getting paid . Besides we have to pay for shipping back their equipment too. They are the ones that don't service their equiptment to their customers so everyone is stopping their network. W E S
HOULDN'T HAVE TO PAY FOR THIS SHIPPING AND DISMANLTING THE EQUIPTMENT!This is why were stopping their network, we didn't get any help in person in our home to change our receivers, instead the talked to us on the phone .It took me 7 times to try and get our receivers going right, but everytime I called I'd get a different person so I'd have to start allover again and that person would tell you something way different to do . I finally got tried of trying to get it through to them
Hello, my name is Kaia S and I work at DISH Network in the Executive Office. I first want to apologize that you’re experience with DISH has been less than the best. We certainly want all of our customers to have a good experience with our customer service department. Every situation is different however DISH does not want you to be endangered by retrieving the equipment from the roof. I see that your post is very recent and I would like to offer my assistance. If you would like to email me your account information to kaia.sunde@dishnetwork.com I can review your account so that we can get this resolved for you.
vod ppv charges
I have been a customer of dish for more than 2 years. Until now, I had been satisfied with their service. Recently, vod and ppv movies started showing up on my bill — but have never been purchased by me or anyone in my household. They were very nice the first time I called and told me how to lock my receiver so that I could not "accidentally" purchase movies. I locked the dvr and picked out a code that no one would know — there's only me and my husband in the house anyways (Even he does not know the code!). Since that time each month, I have gotten charged for movies that I allegedly "purchased using my remote" on my dishnetwork.
I have never purchased movies from dish. I refuse to pay 6.99 for movies when I can go to redbox and rent them for $1. I have called and told them this and they are now refusing to refund any of my moneys. They swear that I did them — I am well respected person who does not "cheat" anyone. I am now getting up to 4 movie charges a month on my account and they do not believe me. They will not send anyone out to look at it — they will not replace my dvrs or anything. So far I been charged for 6 movies at $6.99 plus tax each. $44 and change all together. They just wont do anything. As of today, I called and will get service through the local cable network instead. Dishnetwork is finished stealing my money!
The complaint has been investigated and resolved to the customer’s satisfaction.
Are you sure someone has not attached their Dish receiver to your phone or broadband connection(wireless router that is not password protected). If you live in a stand alone house it is probably wifi connection, else if you live in apartment or condo someone may have tapped into you line.
identity theft
I received a call from a collections agency stating that I owed over $1, 000 to Dish Network for an account that was opened in Tennessee and never paid. I have never had Dish Network, and I have never lived in Tennessee. Apparently, according to Dish Network, my social security number was used to open the account.
I worked with Dish Network and did everything that they asked me to do regarding getting the issue resolved. This involved filing a police report, putting fraud alerts on all my credit cards, filling out an identity theft affadavit with the FTC, and sending them numerous personal information items, such as my Social Security card, Drivers License, proof of residency, etc.
I followed all of this as I know that it is important to verify who I am. However, Dish Network simply stopped doing anything after I sent all this information. I never received any phone calls, emails, etc.
I called back to follow up and was told to contact their Fraud Investigation Department. I don't know if this is some kind of joke, but the number I called goes straight to voicemail every time and I have never received a call back despite leaving multiple messages. Not amusing.
My credit has been destroyed by this, yet I am still being treated as though I am guilty every time I call Dish Network about this. The issue is still not resolved and has been going on for over 6 months now. I get nowhere when I call Dish Network and wind up just going in circles being transferred from one department to another.
I am beyond frustrated and don't even know where to go from this point. If I don't start hearing things soon I'll be contacting an attorney to get this resolved.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dish Identity Theft Victim on Facebook, please contact me, its September 4 2019
would you like to be part of a law suit?
Rick Meyers, please contact me if you have been a victim of identity theft, I have a posting on facebook, Dish Identity Theft Victim
Dish Network, GUILTY until proven innocent.
I tried to sign up for Dish Network only to find that I couldn't because someone else was already using my social security number. Did they immediately contact the customer in question, NO! Did they make me jump through hoops to prove who I am, YES! It should have been as simple as faxing a notarized copy of my driver’s license and SS card to their office but that’s not even close. I had to file a complaint with the Federal Trade Commission, put an ID security alert on all three credit bureaus, file a police report then fill out a bunch of paperwork, make a copy of my drivers license, have it all notarized and fax it to the fraud department at Dish Network. After doing all that I was told it will still be about 3 weeks before I hear from them. After 2 weeks I received a letter stating that they can’t continue the investigation without a copy of the police report. Nowhere in the paperwork I had to fill out did it ask for a copy, only the police report number which I supplied. I tried to call the fraud department back at [protected] but all I ever get is a recording and no one ever returns my phone call.
Needless to say I'm now using DirecTV!
Hola soy Gerardo Rocha soy victima de robo de identidad y quiero saber sobre mi caso ya les mande los papeles que me pidieron mi email es gerardorocha@yahoo.com.
If you guys took this so seriously you wouldn't make us jump through hoops like you have. I gave you guys everything except a COPY of the police report because I was never given one. I DID give you the police report number and the badge number of the officer who took it. Just because it's your POLICY not to proceed with the investigation without a copy of the police report doesn't make it LAW. The fraud department needs to pull their head out of their behinds and proceed with what information I have given them. They have a notarized copy of my drivers license and social security card proving I am who I say I am and that should be sufficient!
I feel your pain. Luckily mine never made it to my credit report, the person using my SS# was paying the bill. Dishnet really makes you jump through hoops to prove who you are when all they should need is a copy of your drivers license and social security card with a notarized signature. I did everything they asked also except give them a copy of the police report because I was not given one and they won't investigate my case without it. Their fraud department is plain stupid. Guilty until proven innocent!
Hello, my name is Kaia S and I work in the Executive Offices of DISH Network. I came across your post and want to offer my assistance. I first want to apologize that this hasn’t been resolved. I know that situations of identity theft are very stressful and time consuming. As you know, DISH has many guidelines for which documentation needs to be provided however after submitting all of the information, you should have been contacted. If you would like to email at kaia.sunde@dishnetwork.com I can get you in contact with the correct person with the ID Theft Team that will be able to get this resolved for you.
Hello glenh2nd. My name is Tommy Faust with DISH Network Customer Support. I'm terribly sorry for the trouble with the length of the process. We take ID Theft very seriously. If you would like you can reach me at thomas.faust@dishnetwork.com and I would be glad to follow-up with our fraud department personally for you.
Because Dish Network needs to shut off service to the person using my SS#!
glenh2nd
damage
Dish network was supposed to install a dish for our new service. When the technician (and I use that term loosely) arrived, he wanted to run the cable across our roof and through the gutter. We explained that we have a chase in the chimney for the cable wire and he was to install it that way or no way. After about an hour, he said he couldn't run the cable because he didn't have a snake. The next day we had torrential rains and a flood in our living room. We had a roofer come the next day only to find out the technician did some damage around the chimney on the roof. We spoke with dish who said they would make good on the $175 repair bill. Needless to say, they yanked us around, sent out some supervisor (again, loose terminology) that was literally arguing with my husband that she couldn't understand why there was no ceiling damage in our living room. DUH, they should have been glad there wasn't more damage. They never paid and they know it's a waste of our time to even file a small claims suit. The roofer and my husband would have to take a day off from work to do this. So it would cost us $600 to get back $175. Think they knew this? I do.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hey there! This is Mike LeMar with the Executive Offices of DISH Network. I apologize to hear that there was an unpleasant issue of roof damage done to your home after the installation of service. If you can go ahead and email me your account number, I can assist you in getting this resolved appropriately. My email address is michael.lemar@dishnetwork.com and I look forward to the opportunity of making your experience with us more enjoyable!
billing
Is dish tv a usa sevice? What happened to the guy who advertised he started the service in tenn? I was billed from a infinity dish, who are these people, when I called I could not speak to an america! They would not give me the home office phone number, now I see this company is not owned by an american company, , what happened to charlie yurkin? I do not want to think an american can stand up and sell something from india! I would never signed up with them if I knew this! I will tell any one else do not take this sevice!
Americans need jobs, we are giving our money to india! Wonderful!
The complaint has been investigated and resolved to the customer’s satisfaction.
If I could find a state or Address, I would definitely give it to you. To me it seems they must be in the Witness Protection Program, because all I have ever found was a telephone number.Yeah, I have a complaint About Dish TV, the complaint I have came about last week matter of fact, THESE BLOODSUCKERS WANTED THEIR BLOOD MONEY, so my husband made 2 payments to them, of 120.00 dollars, and we gave it a couple days and our service was still not turned back on.So I go Online and have a chat with them, AND TO MY SURPRISE, THEY INFORMED ME THAT WE STILL OWED TEN DOLLARS AND SEVEBTY TWO CENTS, WHICH THEY HAD NOT INFORMED MY HUSBAND OF AT THE TIME HE TALKED WITH THEM. And I asked them to bill for we still owed, they wouldn't even consider it.AND THE INDIVIDUALS I SPOKE WITH WERE VERY RUDE AND OBNOXIOUS WITH ME.I DO NOT MIND PAYING MY BILL, BUT THE WAY THEY DEAL WITH THEIR CUSTOMERS AND THE WAY THEY HANDLE THEIR BUSINESS NEEDS TO CHANGE.We have had nothing but terrible service with them from the get go.And I am looking into an alternative to them and satellite TV.
equipment
Dish Network threatens to charge for equipment that is not returned. Yet, they do not provide the option to return the equipment to the local Dish Network representative and obtain a receipt showing that the equipment was returned. They don't trust their reps...and I don't trust Dish employees to properly credit my account upon receipt via mail.
The complaint has been investigated and resolved to the customer’s satisfaction.
Jbrown0127,
I understand how that must be frustrating and would appreciate your efforts if you could please private message me your account number so I can review the situation and see what we have going on!
I had the same issue with DISH. I moved from my apartment into my new house and was told I wouldn't have to pay for Installation even if I moved. Much to my surprise I was billed. I called to have this charge credited and was promised it was taken care of. Every month up until I canceled I was told it was going to be credited. After I canceled I never received another bill so I figured it was all taken care of. 2 years later I get a call from a collection agency stating I have a past due balance and is in collections. DON'T TRUST DISH NETWORK. I WILL NEVER REFER DISH TO ANYONE.
I have had Dish Network for 1 year now and it is the worst experience I have ever had with TV. I have been through 4 DVR's and 4 remotes since installation. No to mentio n about 5 call outs for a technician. About 6 months ago I had the TV connected in my bedroom and it has never worked right until this past weekend. The tech said if this does not work now there is nothing we can do. I asked for another box and they apparently do not do that. I have tried to cancel service but they said I have to pay a huge disconnect fee. When I explained this is their equipment that is malfunctioning not my issue. Their rep said call our legal department and that was it she got quiet after that. Whatever you do STAY AWAY FROM DISH NETWORK! Horrible customer service and equipment. Now they just jacked my bill up approximately $40.00 per month. As soon as I can afford buy out their scam I am moving to Direct TV.
Disappointed662,
It would be my pleasure to assist you with this as I've reviewed your situation and found it interesting! What would be the best thing to do in getting this resolved appropriately is if you could private message your account number to me so I can take a look at your information to see what exactly is going on. I'll look forward to speaking with you further about this and hopefully we can get everything cleared up for you!
After cancelling service and paying in full, Dish Network sent a box to me with a letter enclosed, identifying the only equipment/receiver that needed to be returned. After careful review of the letter, I found that the receiver I had was not to be returned. Several months later when reviewing my credit report, I noticed a $257 charge that had been turned over to a collection agency. I called the agency to pay my past due amount that was showing, only to find out that they had charged me for the unreturned equipment. THE FRUSTRATING PART OF IT ALL, I FOLLOWED DISH NETWORK INSTRUCTIONS TO NOT RETURN, THEY NEVER ONCE SENT ME A BILL DIRECT OR CONTACTED ME DIRECTLY AND TURNED IT OVER TO A COLLECTION AGENCY! CONSUMER BEWARE... Credit scores take a lifetime to build and $257 to scar for an amount you had no idea was owed. POOR BUSINESS PRACTICES
Sjottj, my name is Tommy Faust with DISH Networks Executive Offices. I am sorry for the trouble you experienced with the equipment, and know how frustrating it can get. I would love to be able to look at the account and see what's going on and what can be done to help you. You can reach me at thomas.faust@dishnetwork.com
Hello CKIRK, my name is Kaia S and I work for DISH Network in the Executive Offices. I see that one of my colleagues had responded to the original post however I came across your response and I would like to offer my assistance to you as well. I want to apologize that you had a poor experience with us when dealing with the equipment return and the balance that was sent to collections. I would be happy to look into this further for you in order to get it resolved. I would need account specific information. I will provide my email here for you and if you’d like me to assist you in resolving this issue please feel free to email me with your account information. kaia.sunde@dishnetwork.com
DISH Network charged me $1031 for unreturned equipment from 2006, this includes the equipment that was on top of my roof! They sent me the boxes and I sent back with the pre-paid boxes they sent for the recievers only - they explicitly told me not to remove the equipment on the roof. Not until 2010 did I know they didn't get it, although they had my new address. Now because they don't have any information other than they never rec'd it, I'm being charged and sent to collections. They don't have the tracking info for the boxes they sent out (and why would I after all these years!). Person I worked with told me their records from that far back are hard to go through - so apparently me and my credit rating are victims to their poor record keeping! At any rate, stay away from DISH, and if you return the equipment, don't rely on any communication - and keep your tracking #'s for 4 years... I guess...
Hello, my name is Tommy Faust with DISH Network Customer Support. I'm sorry for the trouble with returning the equipment.
We do charge if leased equipment is not returned, but when it comes back into us our system automatically applies a credit to the account for the equipment if it's charged. We don't have many local offices where equipment can be returned so our primary return process is shipping. I hope this helped clear things up a bit. If you have any other questions/concerns feel free to email me at thomas.faust@dishnetwork.com
Oh! dish network sucks! i have had so many problems with them it's not even funny! Were supoose to get the best service ever, and our dish is never supoose to go out and yet it does 99percent of the time.
fraudulent sales practices
After being assured by a sales representative that there would be no contract problems with sports channels such as msg they pulled the channel off the there network on the first night of an opening season. Refused to drop the $300.00 early termination fee because there contract allows them to remove channels at there discretion. And this was right before the holiday season. Took money right out of my family's hands robber barons. Beware I will do every I can to stop people from using dish network.
The complaint has been investigated and resolved to the customer’s satisfaction.
billing
The "so called" agreement for signing up with Dish has changed, and in their favor ! I agreed to paying $43.81 for the first year with the understanding that the second year would be at $53.36...Well i got 3 months of the 53.36 and now am being charged $68.36. After many phone calls with several disconnects and asking to speak to the person that signed me or a least someone that can give me a straight answer as to why my bill has gotten that high...instead have gotten three different people telling me that the promotion I was signed with is what I am getting. 9 months of this and 3 months of that and now a whole year of $68.36. NOT! what I signed up for. What can I do about it? Their solutions...take away more than half of my channels which would take me down to paying what I'd agreed to, $53.36, a bit strange how it comes out to that! No.2 solution... Cancel my service for the price of $180.00. Last solution...suck it up!
The complaint has been investigated and resolved to the customer's satisfaction.
Watch your billing and DO NOT use an automatic payment method with this company. I've had Dish for 4 months and today was the 4th time I've been on the phone with them over a billing issue. I'd inquired numerous times when my "free" premium channel period would expire and was told it would automatically expire as long as I didn't extend it. Guess what? This month's bill not only had an $80 charge on it for the premiums but I have my payments automatically deducted so . . . . . . For such a large company, their billing dept is certainly a mess. And it's ironic how well prepared customer service is to handle your complaint - it's apparent this was not the first cmoplaint of this this nature they've handled.
I have been with Dish network for over a year now and how Dish tell me that my phone line is not hook up up and Dish is chargeing $5.00 exta a month for that but my phone line has always been hook up to the phone line since day one i nov I call Dish and Dish adjustment and than agian the $5.00 on my bill in dec I call but could not make the person understand and was put on hold five time and still did not get anything done about it so I told the person on the phone that I was only mailing in the same amount as last month because my phone are hook up we ran a test in nov and notting as change
so if you and solve it I would readly
be thankful
I complained about my high bill for Satelite TV and was given the option to down grade service which basically cut the bill in half and since I called before the due date, the effective date I paid the bill was also early. The service was downgraded as we agreed to I have now recieved another bill, actually the same bill as before showing that the original bill is still intact and Dish is still trying to bill me the original bill. My bill shows that I paid $26.45 but they are still billing the original amount $45.45 even though the service was changed. The telephone number has been revised so now you only get a recording.
I signed up for Dish networks Turbosilver hd package for $39.99 and the agent told me it inluded local chanels.I did not ask for a DVR BUT THEY GAVE IT TO ME. They never sent me a bill and i recived a phone call from them stating i was overdue.I called them and they were adamant they mailed it.Anyway I viewed the bill online and discovered that they were charging me $49.99.I tried to resolve with them and the csa kept on hanging up on me.Does anyone know which Governmaent agency regulates this industry?
Be ware of this scam artists .
I started service back in November 2008. I was told my package would be $76.95 for 2 years. For the next couple of months my bill was always different than $76.96 even though I've never order anything extra. I called Dish every time I got a wrong amount. I spoke with a guy named Larry (id 2U) promised he would correct the problem. It never happened! Next month I had the same problem. This time I spoke with Amber (id FD1). Same promises but each bill continued to be different. On the third month, I spoke with Trish (id 07U). Same promises from her as well. I finally just started paying the bill each month if it wasn't over 5 or 6 dollars of what I was promised. This month, February 2010, is different. My bill jumped to $91.98. WOW, over $15 per month more this time! I called and spoke with a person named Debbie and then she connected me to a supervisor. I was told my promotion had ended but I still had to keep the service for 2 years. If I did keep the service, I would be charged a penalty. No one ever told me when I ordered this service that it could increase in a year and that I would still have to keep the service. In fact I was told by Larry that the price given was good for 2 years and I could call back anytime and use his name. Larry apparently had more mouth than clout.
I upgraded to HD services with DISH. I was promised movie channels free for 3 months, HD channels free for 1 year, a $10 credit for returning my old receiver, and the DVR recording option for $5.98 per month. I have yet to receive the $10 credit for the return of the old receiver and I am being billed for the HD channels and movie channels. Additionally, they raised the rate of the DVR service to $6/month, inspite of my signing a 2 year contract at the $5.98/month rate!
WORST CUSTOMER SERVICE I HAVE EVER SEEN! BEEN A DISH NETWORK CUSTOMER SINCE 1995 NEVER THOUGHT AFTER 15 YEARS THIS IS HOW THEY WOULD TREAT SOMEONE! I HAVE AUTO PAY SET UP THEY ADDED SERVICE TO MY ACCOUNT WITHOUT MY AUTHORIZATION $20 A MONTH FEE FOR HD ON TOP OF THE $10 A MONTH I ALREADY PAY FOR HD I HAVE BEEN CHARGED THIS FOR THE LAST 48 MONTHS THATS $960 THEY SCAMMED ME OUT OF FOR A SERVICE I NEVER RECIEVED AND WAS ALREADY PAYING FOR CALLED CUSTOMER SERVICE I GOT THE RUN AROUND YELLED AT HUNG UP ON AND RIDDUCLED. THEY STATED THAT THEY CAN ADD ANY SERVICE AT ANY TIME AND I AM LIABLE FOR IT BECUASE I SHOULD READ MY BILL... LONG STORY SHORT THEY CREDITED ME $5... LMAO REALLY REALLY KEEP YOUR $5 AND ### OFF... NEVER EVER GET DISH PLEASE I WARN YOU DONT MAKE THE SAME MISTAKE I MADE WORST CUSTOMER SERVICE... 15 YRS OF LOYALTY AND NEVER MISSED A PAYMENT AND THIS IS HOW THEY SHOW THERE APPRECATION... VERIZON HAS CABLE INTERNET AND PHONE FOR 99.99 WHICH IS HALF OF WHAT THEY HAVE BEEN CHARGING ME FOR JUST TV ### DISH NETWORK AND THERE SCAMS I HOPE THEY RUN OUT OF BUISNESS JUST LOST A LOYAL CUSTOMER FOR LIFE AND I WILL DEDICATE MY LIFE TO TELL PPL HOW MUCH THEY SUCK AND SCAM U
With dish network. I lived in Westfield North Carolina, I had three televisions to receivers and one DVR. My bill was $138 a month, when I moved to Mt. airy North Carolina. I had one television and one DVR and my bill was still the same they did not reduce the payment. I called and had my service, reduced to a lower price, but noticed I was still paying for three televisions to receivers and one DVR. So I dropped this network completely... I feel that this network should correct the bill and send me a final bill or one television. One DVR
Dish Network is nothing but to suck money out of consumers in the name of prviding entertainment, Their prices keep going up arbitrarily and if you call them, they are not willing to listen but keep on repeting their point.I started by monthly plan with 19.99/month and within 6 months, they went up to $44.99-- no increase in package, actually a decrease.
signed up for 24.99 package for 12mths price changed after 4 mths
was inform they could do that even though contract and ads state you
get that price for 12 mths with 2 yrs signing talk to rep i was informed if i wanted that price they would take of the free channels
im getting so basicaly your adding 5.oo to my bill for a channels you
telling anyone is for free that fauls advertisement!
billing/refunds
The following summarizes a two day ordeal trying to get this company to make right what they made wrong. My first call to them was to pay what I needed to to get our service restored. We had some fraudulent activity with our old checking account and I needed to also give them the new account information in order to pay my bill. The rep told me the system would neither let her make the account changes or post the payment. She said I should go online to my DISH account and make the payment there. I did. And when I clicked the Finish/Submit/Validate button up comes a screen with both the payment she said she could not post and the one I made online. I chatted with a rep online who was unable to anything. I called back and spoke to a rep who assured me once they went through(the payments) they would make a full refund of the payment in error. Below represents the conclusion of this matter. And my refund will not post OR be mailed until the 20th at the earliest. 5 days before Christmas. The following body of text is copied directly from the page at Dish website to billing and customer service.
TO DISH NETWORK CUSTOMER SERVICE/BILLING:
Now...I knew that you were not going to refund the total amount of the second payment. I was told by billing that the payment I needed to make was $223 and some change. That was all I could afford. You guys screwed up but since the double payment..by your error..was made..you decided that as long as you had control of my money you would just go ahead and TAKE the remainging balance. THAT WAS NOT THE REQUIREMENT AND AS FAR AS I"M CONCERNED YOU JUST STOLE FROM ME. YOU JUST TOOK SOME OF OUR GRANDCHILDRENS CHRISTMAS FROM UNDER THE TREE. I might have changed my mind about canceling my subscription with DISH Network but now...not a chance. I may not even wait until the two years are up before I find another provider. When I do..I will send your unit back and because of what you have done to me, my family and most important, my grandchildren...after I cancel my service with you and send your unit back..you will not get another dime from me. This is wrong what you have done. I know my bill was $320 plus some change. The fact remains that your billing rep said I only had to pay the $223+ to get back online and restore my service. Second...I was told by your billing rep yesterday that the second payment...your error..would be fully refunded. That was a lie. I choose not to be angry but you can be sure that I will be posting what DISH Network has done in as many places as I can. Do me once...shame on you. Do me twice and betray my trust...forget you.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi there Patrick! I happened to read your post & I'm extremely sorry to hear about all these issues you have experienced with DISH Network in the last week! I'll introduce myself, my name is Kirstie Filosa & I work for DISH Network, in the Executive Resolutions Department & I would personally be more then happy to help you get this resolved. :) -Only thing is, since this is a public forum, you can e-mail me if you'd like & then you & I can work together and definitely make sure we get this all fixed for you! :) My email is Kirstie.Filosa@Dishnetwork.com. Take care & Hope to hear from you soon! -Kirstie
customer being ripped off with false interpretaion
Customer chat
Chat transcript
Please wait while we find a representative to assist you...
Welcome to dish network chat.
(03) mktech fahren v. z0v: how may I help you?
Ripped of dish customer: hi
(03) mktech fahren v. z0v: hello.
(03) mktech fahren v. z0v: how may I help you?
Ripped of dish customer: I have solo reciever and I asked for dvr to replace it when the technician was here
Ripped of dish customer: which was not taken care off
(03) mktech fahren v. z0v: i'd be happy to assist you with that.
(03) mktech fahren v. z0v: for security purposes, can you please verify the last four digits of the social security number on the account?
Ripped of dish customer: also when I signed up for the package actually the person whom I spoke to cheated with with wrong information
(03) mktech fahren v. z0v: I apologize for that.
Ripped of dish customer: he gave me americas everything and I still dont see all the sports channels
Ripped of dish customer: its still the regioanal channels which I get
(03) mktech fahren v. z0v: can you please verify the last four digits of the social security number on the account?
Ripped of dish customer: xxxx
(03) mktech fahren v. z0v: thank you.
(03) mktech fahren v. z0v: do you want to upgrade the standard solo to a standard dvr or hd dvr?
Ripped of dish customer: just an dvr
(03) mktech fahren v. z0v: okay.
(03) mktech fahren v. z0v: the technician did not process the upgrade because it's not part of the order.
(03) mktech fahren v. z0v: let me check for the available promotion for a dvr upgrade.
Ripped of dish customer: also the curremt package which I have and the one the representative said I will get doesnt match
Ripped of dish customer: what about that
(03) mktech fahren v. z0v: what do you mean?
(03) mktech fahren v. z0v: you have america's everything pak and telugu pack.
Ripped of dish customer: I mean I still just get regional channel and games
Ripped of dish customer: not all of them
(03) mktech fahren v. z0v: what channel are you not getting?
Ripped of dish customer: I though I would get all the games for evrything pack
(03) mktech fahren v. z0v: you will just get the regional sports channel on your area.
Ripped of dish customer: its today that I logged in and checked what different packages u offer
(03) mktech fahren v. z0v: if you want to get other sports channels, you need to have the multi sports package.
Ripped of dish customer: its same from 120+
Ripped of dish customer: when I repeatedly asked the representative if I would be able to view all the games he said
Ripped of dish customer: ie all nba and nfl games
(03) mktech fahren v. z0v: you'll get nba channel and nfl network but it doesn't mean that you'll get all games.
(03) mktech fahren v. z0v: some of the games are on nba league pass.
(03) mktech fahren v. z0v: other games are on another regional sports channel.
Ripped of dish customer: come on man I had enough with you guys its just that I have been a loyal customer and this is how u treat customers
(03) mktech fahren v. z0v: the sports channel that you'll get depends on your location.
(03) mktech fahren v. z0v: in your case, you can get fsn west.
Ripped of dish customer: I checked everything u offer now and it clearly makes sense that u still cant provide all the games for one single package u have
(03) mktech fahren v. z0v: if you want other fsn and sports channels, you may add the multi sports package.
Ripped of dish customer: how much would that cost
(03) mktech fahren v. z0v: multi sports package costs $7 a month.
Ripped of dish customer: lol
(03) mktech fahren v. z0v: blackout restrictions will apply to a majority of the professional sports and approximately 40% of the collegiate sports programming on out-of-market networks.
(03) mktech fahren v. z0v: do you want to add it?
Ripped of dish customer: I would have just added that to regular 120 package and still get all games right
(03) mktech fahren v. z0v: you must subscribe to a minimum of america's top 120 plus to add multi sports package.
Ripped of dish customer: why did the representative misinterpret things and made me take this package
(03) mktech fahren v. z0v: I apologize if you're given wrong information.
(03) mktech fahren v. z0v: we cannot guarantee that you'll get all the games on multi sports package since it's subject to black outs.
Ripped of dish customer: appologise would still cost me money and more that waste my time and the purpose I choose those channels for
(03) mktech fahren v. z0v: I understand.
Ripped of dish customer: just tell me how much would the dvr cost
(03) mktech fahren v. z0v: with regards to the dvr upgrade, you may upgrade the receiver to a standard dvr for free with $95 tech visit fee.
Ripped of dish customer: I am being charged 7$ for the solo reciever every month
(03) mktech fahren v. z0v: you can add service plan for $6 a month so that the tech visit will be $15 only.
(03) mktech fahren v. z0v: the $7 is for the additional outlet fee.
(03) mktech fahren v. z0v: once you replace that to a solo dvr, the monthly fee will be $10.
Ripped of dish customer: so instead of 7 I pay 10
(03) mktech fahren v. z0v: yes.
(03) mktech fahren v. z0v: the leasing promotion requires a credit card qualification and a 24 month commitment. would you like to take advantage of this offer today?
Ripped of dish customer: I dont need a tech visit. just send me the dvr and let me know what to do
Ripped of dish customer: there was a technician and he could have take care of that
(03) mktech fahren v. z0v: we cannot ship the receiver.
Ripped of dish customer: instead u send him again and charge us again
Ripped of dish customer: this is like ripping of customers money
(03) mktech fahren v. z0v: there was no request for a dvr upgrade when the technician went there.
Ripped of dish customer: there was beofre that
Ripped of dish customer: I spoke 10 technician and 10 representatives
(03) mktech fahren v. z0v: the tech visit fee was even waived for you.
Ripped of dish customer: keep on diverting to different departments and keep ppl on hold for 20-30 mins and hang up
Ripped of dish customer: you charged with 100$ for some antenna replacement
(03) mktech fahren v. z0v: that's for the antenna upgrade.
Ripped of dish customer: and you say u waived the technician fee
Ripped of dish customer: y would I need antenna upgrade
(03) mktech fahren v. z0v: aside from the $100, there should be a $95 tech visit fee.
Ripped of dish customer: I had the telugu package from day 1
(03) mktech fahren v. z0v: the $95 was adjusted.
Ripped of dish customer: its u ppl who asked me to leave the dish when I moved
Ripped of dish customer: the next time when I call u say u need charge 100$
Ripped of dish customer: we customers look like scape goats to your dish network ppl I guess
Ripped of dish customer: y would there be any fee
(03) mktech fahren v. z0v: there is a $100 charge for moving if you have international package.
Ripped of dish customer: you say we will move our dish when we shift homes for free
Ripped of dish customer: then why would there be a tech fee
(03) mktech fahren v. z0v: I understand your concern about the cost to move your service.
The ad that you are seeing is a promotion determined based on the plan that you took advantage in the start of your dish network account. moving can be expensive as high as $300.
The $100 charge in moving your equipment covers professional installation, 60 day warranty and installing state of the art compatible dish.
Ripped of dish customer: why would you charge me for a dvr is what I dont understand
Ripped of dish customer: u still take the reciever back
(03) mktech fahren v. z0v: the dvr upgrade is free.
Ripped of dish customer: and still charge for sending the technician
(03) mktech fahren v. z0v: you just need to pay for the tech visit.
Ripped of dish customer: that is what I say
Ripped of dish customer: I can istall it on my own if u send me the dvr
Ripped of dish customer: instead u insist for tech visit and charge
(03) mktech fahren v. z0v: the receiver is not available for shipment.
Ripped of dish customer: put urself in or shoes and let me know would u considder such thing as a service
(03) mktech fahren v. z0v: I understand your concern.
(03) mktech fahren v. z0v: if it's available for shipment, i've offered it but it's not.
(03) mktech fahren v. z0v: you can add service plan for $6 a month so that the tech visit will be $15 only.
Ripped of dish customer: I am in no way able to pay for the tech fee
Ripped of dish customer: u already have squeezed every penny I have
(03) mktech fahren v. z0v: we cannot waive the fee as much as we want to.
(03) mktech fahren v. z0v: and the receiver is available for installation only.
Ripped of dish customer: kindly find out with one of ur supervisors if he can consider my request and even consider it for once
(03) mktech fahren v. z0v: one moment.
(03) mktech fahren v. z0v: let me check it for you. just give me 2 minutes.
(03) mktech fahren v. z0v: here's what we can do, for only $6 a month we can add the service plan to your account today. by adding service plan, you will receive this technician visit completely free, and any visit thereafter only $15. this is an instant savings of $95. please keep in mind that if you remove the service plan within the first 5 months you will be subject to a $25 cancellation fee.
(03) mktech fahren v. z0v: would you like to add it?
(03) mktech fahren v. z0v: I have not heard from you in a while and your chat window shows you've been idle, are you still with me?
Ripped of dish customer: u mean to say u cant guarantee a hazzle free service and its for our good we choose an optional service plan package for which we have to pay 6$ everymonth no matter technician visits us or not
(03) mktech fahren v. z0v: I apologize, however due to the lack of response I will now be ending this chat session. please feel free to chat back any time with additional questions or concerns. thank you for using dish network live chat!
Ripped of dish customer: wat the heck
(03) mktech fahren v. z0v: the service plan covers all dish network equipment and costs only $6 a month. this warranty provides free shipping on replacement equipment and reduces the cost of service calls from $99 to $15. this gives you priority technical support, replacement equipment, video cable and power surge repairs, and in-home service.
Ripped of dish customer: I was typing
(03) mktech fahren v. z0v: aside from getting this tech visit for free, the next tech visit will be $15 only instead of $95.
(03) mktech fahren v. z0v: do you want to add it?
Ripped of dish customer: let me check few things in that case and revert back
Ripped of dish customer: kindly make notes of this
(03) mktech fahren v. z0v: sure.
(03) mktech fahren v. z0v: the promotion is good until january 31, 2011.
(03) mktech fahren v. z0v: is there anything else that I can assist you with?
(03) mktech fahren v. z0v: I have not heard from you in a while and your chat window shows you've been idle, are you still with me?
(03) mktech fahren v. z0v: I apologize, however due to the lack of response I will now be ending this chat session. please feel free to chat back any time with additional questions or concerns. thank you for using dish network live chat!
Ripped of dish customer: yes
(03) mktech fahren v. z0v: is there anything else that I can assist you with?
Ripped of dish customer: quick thing can u help me with package change
(03) mktech fahren v. z0v: sure.
Ripped of dish customer: the last representative completely ripped me off with what I see
(03) mktech fahren v. z0v: what package do you want?
Ripped of dish customer: america's top 120+$44.99
Hindi: mega$49.99
Solo receiver$7.00
Dvr service$6.00
Multi-sport w/ redzone$7.00
Telugu: telugu pack$29.99
Ripped of dish customer: this is what I am looking at
(03) mktech fahren v. z0v: okay.
(03) mktech fahren v. z0v: just a moment.
Ripped of dish customer: okay I see no reply
Ripped of dish customer: r u there
(03) mktech fahren v. z0v: yes.
(03) mktech fahren v. z0v: just a moment.
(03) mktech fahren v. z0v: since you will be removing a programming package which has been added within the last 30 days, a $5 service change fee applies.
(03) mktech fahren v. z0v: the $5 fee is for every program.
Ripped of dish customer: what does that mean
(03) mktech fahren v. z0v: it's $5 fee for every package that we will remove.
Ripped of dish customer: pleaswe I do not have patience or temper to hear about any more of your fees
Ripped of dish customer: this is getting way too much
(03) mktech fahren v. z0v: since you have 4 movie packages now, it's $20 plus removing at 250 is another $5.
Ripped of dish customer: for evrything I mean everything
Ripped of dish customer: I guess u will be also charging to chat
Ripped of dish customer: who asked for those packages
Ripped of dish customer: he added me to all this crap
Ripped of dish customer: which I dint choose for
(03) mktech fahren v. z0v: you may change the package after 30 days from the time you added it so you'll not pay a fee.
Ripped of dish customer: he said only 5 $ for change fee for americas everything
Ripped of dish customer: and now u split it into packages
Ripped of dish customer: kindly do smthing and waive the fees
Ripped of dish customer: I have alredy been paying way too much out of my budget
(03) mktech fahren v. z0v: the america's everything package is composed of different packages.
(03) mktech fahren v. z0v: you may change the package on 12/24 to avoid paying these fees.
Ripped of dish customer: u should inform that earlier
Ripped of dish customer: how does it matter for u guys
(03) mktech fahren v. z0v: that's why i'm informing you before I change the package.
Ripped of dish customer: please do smthing
Ripped of dish customer: it was not my choice I was misguided
(03) mktech fahren v. z0v: you may wait on 12/23
(03) mktech fahren v. z0v: you may wait on 12/24 to remove the package without paying any fees.
Ripped of dish customer: I should sue the representative for misinterpreting things
Ripped of dish customer: at no way help
(03) mktech fahren v. z0v: I can only waive 1 $5 service change fee.
Ripped of dish customer: thats no way a help to me
(03) mktech fahren v. z0v: do you want to change it now?
Ripped of dish customer: yes but I dont want to pay any fees
(03) mktech fahren v. z0v: I apologize but I can only waive $5.
(03) mktech fahren v. z0v: the rest you need to pay it.
Ripped of dish customer: as I was never under the impression that u would charge me the amount as the rpresentative on phone misguided me completely
Ripped of dish customer: kindly consider this request atleast
(03) mktech fahren v. z0v: I really apologize but we cannot waive the $25 service change fee.
(03) mktech fahren v. z0v: we can only waive $5.
Ripped of dish customer: how can u not take responsibility of things which u interpreted falesly
(03) mktech fahren v. z0v: this was disclosed when you changed the programming.
Ripped of dish customer: to whom
Ripped of dish customer: I was never informed of this
(03) mktech fahren v. z0v: it was disclosed to you
Ripped of dish customer: u can check back ur tapes
Ripped of dish customer: to make sure
Ripped of dish customer: he clearly mentioned just a 5$ fee for americas everything package to any other
(03) mktech fahren v. z0v: december 24 is just a few days from now, you may change it then without paying any fees.
Ripped of dish customer: what would I do until then
Ripped of dish customer: this thing is of no use to me
(03) mktech fahren v. z0v: you can watch the channels.
Ripped of dish customer: I picked a package which pays u more
Ripped of dish customer: dont understand y u still object
Ripped of dish customer: what chaneels
(03) mktech fahren v. z0v: the everything package.
Ripped of dish customer: so now u guys decide what I need to watch
Ripped of dish customer: what a great service
(03) mktech fahren v. z0v: i'm only giving a suggestion so you won't pay a service change fee.
Ripped of dish customer: would u consider it a suggestion if I insist u to watch some stupid channels thats of no use to you
Ripped of dish customer: that it enough
(03) mktech fahren v. z0v: are we going to change the package now?
Ripped of dish customer: keep the 5$ too else u might charge me additional some 100$ tommorow for waiving this
Ripped of dish customer: I will publish the chat and whatever I experience to all my frns who have dish and onto websites
Ripped of dish customer: I will also take the necessary steps if needed as u guys misinterpreted falsely everything
(03) mktech fahren v. z0v: i'm sorry that you'll do that.
(03) mktech fahren v. z0v: do you want to change the package to america's top 120 plus?
Ripped of dish customer: its not only a waste of time to chat as u keep on asking to add things and nothing else
Ripped of dish customer: u dont consider customer requests or look into his problems
Ripped of dish customer: I would want to at no additional cost
Ripped of dish customer: if u cant do that... let me do what I can
Ripped of dish customer: sorry if I was harsh
(03) mktech fahren v. z0v: I understand your concern but we cannot waive these fees as much as I want to.
Ripped of dish customer: but this service that u provide sucks completely to the core
Ripped of dish customer: its been an hour and all u offer wa new services to make money
Ripped of dish customer: u dint even address one single problem correctly
(03) mktech fahren v. z0v: i'm informing you of the fees so you will not be surprised if you'll see it on the bill.
(03) mktech fahren v. z0v: I just want you to know the charges that will incur with these changes.
Ripped of dish customer: wow suprized I am already with the bills and packages u presented to me
Ripped of dish customer: I donmt want anymore changes until I deal with this
(03) mktech fahren v. z0v: i'll not make any changes on the account then.
Ripped of dish customer: thanks
Ripped of dish customer: every dish customer should know what u try to do to them and I will make sure its conveyed in the right way
(03) mktech fahren v. z0v: okay.
(03) mktech fahren v. z0v: are you still there?
Ripped of dish customer: s
(03) mktech fahren v. z0v: is there anything else?
Ripped of dish customer: u want to rip me off for more money
Ripped of dish customer: I dont understand y else would u ask such question
Ripped of dish customer: let me know if I may of any assist to make dish network more rich by paying for evrything without getting anything
(03) mktech fahren v. z0v: the charge is a valid fee.
Ripped of dish customer: no it is not
(03) mktech fahren v. z0v: the service change fee offsets the cost to us when modifying programming more than once within a 30 day period. charging it allows us to keep programming prices low while still allowing you to have the most flexibility.
Ripped of dish customer: in what way
Ripped of dish customer: its no way a low fee when u charge me for something thats of no use
Ripped of dish customer: and when I bring it up and ask u to change it
Ripped of dish customer: u again charge and give me such kind of excuses
(03) mktech fahren v. z0v: the service change fee is a charge because you want to change the package which was added within 30 days.
Ripped of dish customer: I dint opt for this package
Ripped of dish customer: y dont u understand that
Ripped of dish customer: I was misinterpreted
(03) mktech fahren v. z0v: this will not be added if you did not request for it.
Ripped of dish customer: and this is what u got to say for loyal customers who have been with u for more than 2 yrs
Ripped of dish customer: I can imagine the fate of new customers
Ripped of dish customer: I didnt
Ripped of dish customer: request them
Ripped of dish customer: I was asked to take this
Ripped of dish customer: with falsew interpretation of things u offer
(03) mktech fahren v. z0v: I really apologize but the service change fee will still be applied if you change the programming now.
Ripped of dish customer: I dont want to
Ripped of dish customer: y u making a point to do it now
(03) mktech fahren v. z0v: just wait until 12/23 and you may change it without a fee.
Ripped of dish customer: that will adressed too
Ripped of dish customer: be
(03) mktech fahren v. z0v: there is no way to change this now without applying the fees.
Ripped of dish customer: ok
Ripped of dish customer: I dont want to
(03) mktech fahren v. z0v: okay.
(03) mktech fahren v. z0v: we'll not change it.
(03) mktech fahren v. z0v: I have not heard from you in a while and your chat window shows you've been idle, are you still with me?
(03) mktech fahren v. z0v: I apologize, however due to the lack of response I will now be ending this chat session. please feel free to chat back any time with additional questions or concerns. thank you for using dish network live chat!
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The complaint has been investigated and resolved to the customer’s satisfaction.
Beware of bad business practice, terrible customer service
Beware of dish network's bad business practice and terrible customer service. !
I have been a dish customer for past 6 years until yesterday. I upgraded my receiver to a dual tuner DVR. after the upgrade I noticed one of the international movie channel in my package, I was watching was missing. I called up Dish Network and asked them.
They said they recently made changes to their international packages and made one of the channel I was watching a separate payable item. Now that channel by itself costs $20. I tried to reason with them that any new changes should only affect new customer or if customer makes changes to the programming packages. I just upgraded my receiver. And they can't take a channel that was in my package and been watching for several years and ask me to pay for it now just because I upgraded my receiver.
When I ordered for DVR upgrade Dish Network did not tell me that this will result in losing a movie channel, such a bad business tactics. Didn't inform customer this would happen and removed a channel. This unethical and unacceptable. I talked to 3 supervisors and executive office at Dish Network, they were neither willing to add the that movie channel back into package nor willing rollback entire DVR upgrade and give back my old programming plan. They said, all they could do is give me that movie channel free for 6 months after that I have to pay $20 every month for that single channel. That is ridiculous!, why would anyone want to pay $20 for channel that was in one's package for several years. So I canceled my entire Dish Network service. They were not making any efforts to keep loyal customer and were not willing to compensate for the mistake they did.
The complaint has been investigated and resolved to the customer’s satisfaction.
Good for you Becki, that's what customer service is all about!
Dish Network management, I hope you are aware of her effort.
Hello, my name is Becki Barned, I'm with Dish Network Customer Service. I read your post, and am sorry to hear that you are now missing your channel. To better understand your situation, I would need to look at your account, if you would like, please email me at becki.barned@dishnetwork.com and I'll see what happened! :)
incomplete project with upgrading equipment
Your company scheduled a equipment upgrade of your equipment at our home in Philadelphia, PA yesterday 12/09/2010. The technician did not complete the work order. He was having a problem with one of the (4) boxes “VIP211K” locate in our recreation room. He stated that he need a difference switch which is locate outside, he all so stated that a technician would be out to our home the next day to change out the switch. When we called to get a status, your customer services department stated that someone could not get out to our home until Sunday 12/12/2010. But yet we are being charge for (4) boxes when only three of them are working correctly. We had to call your customer service department several times to have a representative stating that someone would be out to our home today 12/10/2010 between 12Am and 5:00PM today after he stated he call your corporate office to make this happen. The project was incomplete, but we had to wait three day to get this matter resolved is this how you treat your customers and if so we will not be one of them if this matter is not resolved today. Looking at your Dish Network Service L.L.C. service agreement paragraph 8 such as acts of God, this is not a act of God. This is poor service provided by your Disk Network company. We would not recommend to our family and friends to use your Dish network services. If I had the President of your company email address I would also send this email to him. We where lied to again by Disk Network customer service department. My wife just received a email message from Disk network stating that a technician will be out to our home until Saturday December 11th 2010 not Friday December 10, 2010 as stated. Also when you try to send an email to the following email address: [protected]@dishnetwork.com, it come back as undeliverable. I also posted this on web site
The complaint has been investigated and resolved to the customer's satisfaction.
Hello, my name is Daniel Busa I work in customer service at Dish Network. I would like to apologize for your experience so far this is not normal, we like for our customers to have a seamless experience as much as possible. If this has not yet been resolved I would be more than happy to fix it please e-mail me at:daniel.busa@dishnetwork.com
If you are still needing assistance with your concern. Please let us know. You may contact us at twittter via using @dishnetork or on facebook.
unreliable
Dish Network charged me a $15 service charge to come and fix a problem I was having after less than 3 months of service. What is worse, if I don't pay a $6 per month fee, they will charge $95 to fix an issue with their equipment. I tried to resolve issue and was told that it was a legitimate charge. And since they have me locked in for 2 years they don't seem to care.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi, this is Alicia Brink. I'm with DISH Network. I understand your frustration. When you have equipment leased through us it is still under warranty and we cover the cost to replace the equipment if needed. If a technician is required to make a home visit there is a charge for that but we will not charge you any additional fees to replace the equipment if needed. Because we understand it may be difficult for customers we do offer a service plan to help with this cost. Our service plan is at no charge for the first 6 months of most promotions. Our service plan is like no other company out there, we have taken the needs of our customers and created a resolution for them through our service plan. Our service plan is available at any time even if you already have an existing issue. Our goal is to provide customers satisfaction.
consumer fraud
We were given a promotional offer for a free HD receiver and HD service free for life if we signed a new 2-yr contract. I called and verified that there would be no additional monthly charges.
We have had DN for 10 years and for the most part had been satisfied except for the constant increase in fees. Anyway, they installed the new receiver and replaced a dual receiver in another room. Then, without telling us, they disabled the receiver we had in our outbuilding that shouldn't have been affected by the HD transaction. When we discovered this and called support, they said our outbuilding receiver was suddenly a 3rd receiver and a new service, and we'd have to pay an additional $14.95/month to our current $90+ bill to reinstate the service that we had. Three phone calls of a total of 4 hours in which they cut me off twice, they finally agreed to remove the dual HD receiver and restore our outbuilding's service. Customer support was rude and snippy and insisted that the additional charge was for adding a new service and wouldn't admit it was for the dual receiver they installed.
Their scam is to tell you the HD receiver is free and then install another HD receiver in the second room, saying the receivers only work well if they're next to the TV. The advertising for this promotion should state that there are additional charges and the company should be more honest if they want to keep customers. We'd happily switch cable services but now we're locked into another 2-yr committment.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Daisymarie!
10 years with DISH Network, WOW! My name is Kirstie Filosa & I am with DISH Network's customer service. Personally, I would like to thank you for remaining a loyal customer with us for nearly a century! :) Also I wanted to thank you for your feedback, I will be making this type of issue, a priority to address with our customer service representatives. I'm very sorry you have experienced these issues recently, & I would be more then happy to provide further clarification because it appears as though it was either a misunderstanding or you were misinformed. After reading your post, it appears as though your current dual receiver was replaced and upgraded for free to an HD dual receiver, in addition from what I read, the technician also installed an additional HD receiver? Now each HD Dual receiver can accommodate- one H.D television set and one standard definition television, although without further information as far as how many televisions you have total, & how many of those are H.D, I wouldn't be able to accurately determine whether or not installing 2 H.D receivers is in fact what you needed. However I can tell you, if you only have one H.D t.v and one standard definition television & that's all you ever plan on having? Then only 1 H.D dual receiver would have worked. Also I'm sure you are aware NOW, but I just wanted to confirm that your first receiver is always included in your package price, and for any additional receiver active on your account there is an additional monthly lease fee. I hope this helps clarify, but if you need any further assistance or have any additional questions or concerns, please feel free to contact me directly- my email is, Kirstie.filosa@dishnetwork.com. - Take Care! - Kirstie
facilitated fraudulent account
Apparently dish network does not do credit checks for new accounts. My wife's identity was stolen in 2009 and we have been vigilant with putting fraud alerts on our credit reports ever since. We just pulled a new credit report and there is a collections account originated by dish network in july 2010 that went delinquent in september 2010 for $780. There is no dish network credit inquiry listed on the credit report! Otherwise, they would have seen the fraud alert.
The complaint has been investigated and resolved to the customer’s satisfaction.
Long time Dish customer sales abuse,
I'm sorry you feel that way about the customer support provided as that certainly isn't ever our intention. I'd love to help you if I could please get your account number and PIN in a private message to review your information. Thank you and I look forward to your follow-up!
The recent Dish network experience with aggressive sales people is over the top outrageous and makes Comcast look like sheep. I negotiated to restart an old [protected] using a 322 receiver. I have a 500 and a dish pro on my roof. I needed to take down half a tree to get a line of sight and 3 full green signals on my dish point /system info screens. I was told I could not get locals unless I was going to buy a VIP 222k for $250. The cost about $80 in the satellite installers and amazon, fully remanufactured. They told me they would activate it no problem. I paid for Smart pack to get my locals, which I had during a 5 year [protected] and they come in on 110. I have a triplexer. In another property I've have had service for 5 years and own my own equipment. Last month a tech swapped a 322 for a VIP 222. I was told it would not be leased. I agreed for the "even exchange." And, now my account says the equipment is "leased." I spent one hour out of four on the phone with Dish trying to get a resolution. The last call to an "account specialist" took an hour with an aggressive "specialist" looking to strong arm me into a "discount" for a VIP 211. My house is wired for dual tuner. I also have three sling boxes, so I'm heavily invested in Echostar equipment. Also, the whole South Asia areas use a roku, and are not subjected to this aggressive and unacceptable behavior. I negotiated for one thing and there was an attempt to force me into buying more equipment and a sales visit for $100. Absolutely unnecessary and classic unfair and deceptive practices. And "shaking down" loyal customers.
Hi, this is Alicia Brink. I'm with DISH Network customer service. I apologize that this has happened to you, it is terrible that anyone would have to go through an identity theft. We understand how invasive and traumatic it can be when someone steals your identity; we would like to ensure this is resolved. We have steps in place we can use to assist you to get more information on this process please email me at Alicia.Brink@dishnetwork.com
misrepresentation of facts
Well I am thoroughly pisses off. I acquired my WildBlue ISP thru Dishnet. It seems that the $199.00 that was supposed to be a refundable deposit for the equipment, now mysteriously 31 months later has turned into a one time lease fee which is now non-refundable. What a HUGH crock of crap. Additionally Dishnet conveniently can't produce the agreement for my service showing that the deposit was in fact a deposit for the equipment and NOT a bogus one time lease fee. I am going to make sure that everyone I know (which is quite a large group of people) is told about how dishonest Dishnet is and their shoddy business practices. I am also going to Consumer Affairs and the Better Business Bureau with a complaint. Dishnet obviously needs my measly $199.00 more than I do. In fact, I am pretty sure they need it more since it seems that I am not the only one they are screwing over. What are they going to do when they run out of victims to scam. Dishnet you suck!
I can't send any attachments. Therefore it's extremely difficult to operate our business. I guess if I can't send any invoices you won't get paid.
All I want to know is how in the world do I send an attachment since you changed the Compose format a couple weeks ago. I have talked to 2 representatives and did not get an answer from either one.
incompetent
Nothing but problems since I got the service.
The installer complained the whole time he was here. He couldn't get it to work and took him over two hours to complete.
They billed me using the payment method I authorized for only the initial fees without my permission. When I complained the representative told me in no short order, well we got the money and we won't be refunding it. She also told me that if I cancelled my autopay they would increase my monthly rate and she refused to give me a corporate contact to complain. She stated there WAS no corporate office. She was one of the rudest people I have ever talked to.
Then the Fox thing happened. The entire time that went on, I was unable to host my game bashes and had to go to another party member's home to watch on Comcast. I requested a refund for the time I was unable to use. They refused to refund any money and in the same breath reminded me they could up my rates.
Recently I set up an arrangement to pay my past due amount and divide the balance in two payments. I was told it was set-up and not to worry. They ALWAYS say "not to worry". Well, I should have worried because they turned me off while I was out of town for Thanksgiving. I called and they refused to let me pay the arrangement. I called exactly 4 times. First time got a guy who said no, but he saw the notes for the arrangement and he had it all taken care of but a supervisor needed to finish it up so he would transfer. Hung up on me. Called back and got a girl. She said she saw nothing except that I had been told I had to pay by the 19th when the cut off day was. She, too, said she would get a supervisor. Hung up on me. Next call got another girl who listened to what I had to say, told me she was going to restore the service and it would be up in 15 minutes. I told her I wanted to hold while she did that. She said, no I can assure you it will be done. I asked if she was noting the account and she said she was. Asked her 3 times and she assured me the account was being noted. I hung up expecting what she said to be done. After nearly an hour service was not restored. Called back. Got a guy. He stated there was no documentation of any of my calls, only the original call where I was told to pay by 11/19 the regular cut off date. He refused to do anything except that he did transfer me to the so-called executive office when I requested a hard copy of my signed contract. The girl there made a big to do about being the executive office and listened to my story. Funny, she asked me what happened but didn't tell me there was not a danged thing she could do except send me the contract. I had already asked all four of the people I spoke to for the contract. According to Arlene Aguirre in the Executive Office at
[protected] x52128, all of the reps were supposed to have transferred me to her because she is the ONLY one who can send a copy.
DISH IS A NIGHTMARE! I really want out. The contract is a one sided montrosity. I don't even remember signing a peice of paper other then that pad thing that I thought was a work order. If they have a contract, why don't they give you a "contract" and explain what you are agreeing to? The shysters! They know the customer doesn't realize they are signing their rights away for two years.
I think we need a class action lawsuit against DISH for not making refunds for services that we bought and forcing the contracts when they were not keeping their part of the deal.
I literally hope that when everyone's contract runs out that DISH slides down into the sewer where they belong. DISH Network is a blight on the satellite/cable industry and needs to be wiped from the industry.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi, this is Alicia Brink. I'm with DISH Network. I'm truly sorry that you had such a bad experience. Since we are dedicated to providing the lowest cost to our customers, there may be times we lose a channel when we are in a contract dispute with a network provider. We would be more than happy to help you with your account billing. If you are still having an issue you can email me at alicia.brink@dishnetwork.com.
rebate
Dish's retailer, mpell solutions is creating technical loopholes a rebate. I wish to communicate with a mr. ryan Williams to resolve this small but quite annoying issue.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is Kaia S from DISH Network Customer Service. I want to apologize that you have had a poor experience with one of our retailers. We, at DISH Network, are dedicated to providing the best customer service. We try to keep promotions consistent with our authorized retailers however they often have internal offers like rebates, which DISH does not have control over. If you have still not received the rebate and if you would like to email me at kaia.sunde@dishnetwork.com I would be more than happy to provide you information for the retailer.
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Hi Lucky727, my name is Tommy Faust with DISH Network. I'm sorry you got the charges for the service plan added on. What may have happened was you needed a tech or a replacement, and were offered the plan to make the replacement free or discounted technician. Since the plan was covering the equipment while on the account, that's why the $13 is still showing. If you'd like I can look further into the account and see more about what's going on with that. Feel free to contact me here or email me at thomas.faust@dishnetwork.com