DISH Network
Reviews and Complaints

i have audio problems too! if you think that customer service will resolve your problems WRONG they tell me to live with it!I feel if pay for move stations you should get it in 5.1 doby ditial not 2channel pcm.Which is low end audio.They want your hard earn money but they cant fix anything!I find it funny that all sations are 5, 1 ecept expic!And another time it was the history channel when they switch my package to FLEX for a year it was in 2channel pcm!I called them 4 times for it with no results.Thats when they told me to live with it!Ithats what happens when you sign a 2 year contract!

I will give you the email id of Dishtv Customer care, Just mail your concern their for quick resolution of your complaint along with your complete details like VC No, address and contact number.

Email id: customercare@dishtv.in

Hey Terras, I was also ripped off for $ 25.00. I never get my gift card for $ 25.00 since last year (August) I had been calling hundred times.

Hey Teresa, I was also ripped off by Infinity Dish / Premier Choice Rewards a few months back. I paid my processing fee, and was supposed to get a $300 GasPass card.

If you're interested in getting these your money back and nailing these theives - email me at:

DISHCLASSACTION@GMAIL.COM

There is a class action being compiled, and you should join.

Hi

VC Number - [protected]
STB No - 07B9ABF42DS56428

We brought dishtv on 26th January 2008 from Ezone, Jayanagar, Bangalore. They installed it on the 30th of Jan. It stopped working on 6th February. I made a complaint on 7th Feb. And that day onwards I have been calling every day. They keep promising that some one will show up in 24 hours. Till date nobody has. I have spoken Supervisor - Amit Bhat, Saurav, Mahesh, etc, etc.. Every day when you call up magically the supervisor whom I would have spoken to on the previous day will not be there. Also there are no managers ever on the floor. Everyone gives the same speech day in day out. Please give me some time. I will look into the matter. I will speak to the prior mentioned supervisors. I am a different person within 24 hours your complaint will be fixed. This is the last time you will have problems from dishtv. But nothing ever happens. I am starting to wonder if you really have a customer service or it is just a front, so that you can rip off money. Must be feeling great to make money without ever providing any sort of service. You people have found a good con business.

I wonder why Shah Rukh Khan promotes a product like yours. I am thinking of personally contacting him and telling to stop promoting a product where no one in the company has an iota of integrity.

To top all this a customer service representative called to ask how our service experience was and if the problem was fixed. The moment we told that our problem is still not fixed, she said too bad and hanged up the phone. Speaks volumes for your customer service representatives.

I hope at least after seeing this some one good soul in your company would have enough shame left in them to look into the complaint.

I have logged a complaint regarding the installation of dish TV on sunday at 9:13 am (Complaint Number - [protected]). They told me that a your problem will solve within 24 hours. But no one has actually came to install the dish tv as 35 hours has already passed, since i logged the complaint regarding the same. More over i received a call from pune regarding the installing but yesterday i have already given my new address of Noida. I made so many calls to the customer care at [protected], but they are not providing the solution. The customer care support is pathetic. They have already wasted my several hours over the phone, i made several call to them, but again they are waste.

This kind of work attitude will leads to customer dissatisfaction and you will loose potential customers. Really PATHETIC SERVICE.
I strongly recommend you, Please do not but DISH TV.

My VC Number is [protected]
Mob No. - [protected]

Jitender

I will give you the email id of dishtv customer care just mail your concern their for quick resolution of your complaint along with your complete details like VC No, address and contact number.

Email id: customercare@dishtv.in

Keep following up with the police and ask for a written copy of the fraud/identity theft claim. Contact DISH directly and advise them that you have contacted the police and that this is fraud. Sometimes it's as simple as someone entered a typo and got your SS on this account so keep that in mind when calling. This is a contract service so a signed contract must be on file - ask to see a copy of that with signature - be willing to provide a copy of your signature (if asked) so they can compare it at their end.

DO NOT work through the collection agency on this, you already have all the info you need from them. 90% of deadbeats either claim that the debt was fraud or that they already paid it. Since the collectors hear that line of BS all day long from deadbeats they are not going to believe it from you. Their job is ONLY to collect the debt, not resolve fraud and identity theft issues.

Be aware - a large percentage of "fraud" turns out to be friends and relatives using your information without your permission. In those cases the police will rarely, if ever, intervene as it becomes a domestic rather than a criminal issue. In the cases where charges are laid they are almost always withdrawn - could you send your kid to jail over a phone bill? You will still owe the debt unless you can convince the person to clear up the mess and have the debt transferred to their name. If they don't, then your ONLY choice is to pay the debt and recover the money by suing the person. I spoke to people every day who were stuck with their kids (or parents) debts after they stole their credit cards or contracted for services using their information.

Hi this is Phillip Chang with DISH Network's Customer Service. I have read your post and I want to help. I can assure you that we are dedicated to providing accurate information on all our services and if you were misinformed we sincerely apologize. We do have procedures in place that our sales partners are aware of that prevent misinformation of any kind and we take your feed back very seriously as it will help us to provide excellent customer service for potential customers and existing customers alike.

the same thing happened to me. I set an installation date being told that i could cancel anytime and the money would be put back into my accout. After canceling my installation date only one fee of 49.23 was put back into my account and not the 49.95. I have called and talked to several dish network representatives including a suppervisor and was told that the 49.95 was not taken by them and they can not give it back to me. My back statement says dishtv dealer EBTV and they cant figure out who that is. I gave my information to someone who said they are from Dish network and Dish network should be able to figure who that person is if it is not them. I am still dealing with this situation.

same thing happened to me.

When I signed up for Dish Network service a month ago, I also signed up for 18-month service. If you do this, they promise to void $49.99 "installation" fee. This is heavily advertised. This was the only reason I subscribed for 18 month.

I was very surprised to find soon that instead of "installation" fee they charged me "activation" fee of the same $49.99. The brochure they sent to me after I signed says that if I sign up for 18 month, they charge "activation" fee INSTEAD OF "installation" fee. I was not notified about this in advance. I was very primitively fooled. Now I cannot quit, because in order to quit I have to pay at least $240. By the way, I found channels they are selling to be not interesting. Apparently they are selling all the cheaper ones.

* BEWARE! * BEWARE! * BEWARE! * THIS IS CRAP! DO NOT give them your money!

They started charging me 5.00 dollars extra a month in case I need someone to come out and work on their equipment, then they came up with I need an update, so I am suppose to pay 75.00 dollars for them up upgrade my equipment. So far I have refused, but I'm afraid they will go ahead and charge me anyway.

I am sorry. For your troubles, I would like to offer you both a Carnival Cruise on us.

BEWARE! - Go Dish is a complete FRAUD!
I have filed complaints with both the FCC and the USPS for fraudulent advertising. I have yet to receive the $100 Visa gift card for signing up with this company. Now they no longer acknowledge my request to receive the $100 Visa card.
BEWARE!
Do not sign up with Dish or any of their sub contractors.

They do speak to fast and didn't honor the referal from my brother in law. They took my money before the dish even arrived then they drilled holes into my house! I am not happy I am locked into this stress for 2 yrs.
I am disabled, on a fixed income they don't care as they get payed to lie.
NC taken for a ride

I share those experiences with you. I placed an order with godish.com and charges were applied to my debit card the same day. I became concerned and attempted to speak with somone to cancel my order with no avail. I will be speaking with the state Attorney General to file a complaint

Edward Orum.

June 2, 2010, Napa, CA - Sounds all too familiar. I recently established Dish satellite service through godish.com over the telephone. The phone order processing time with godish.com was approximately twenty-five minutes. A good portion of the time was attributed from the godish.com representative describing disclosures - about ten all together - each of which were lengthy in detail, spoken fast and considerably convoluted. At one point I requested the representative to stop and repeat a portion of one of the sections - she insisted to allow her to finish with all of the disclosures and we could revisit the question later. I would bet somewhere among the fast talk there was mention of a "fee" but the approach by godish.com is a very well planned and deliberate strategy - inundate the consumer with a barrage of information so that it would be humanly impossible to comprehend the little things they want to slip by the consumer.

Early into the phone order, all relevant information was requested and collected by godish.com. This included my social security number for a credit check - to establish an account with Dish satellite - as well a credit card. The godish.com representative explained that a credit card was needed to establish verification of my identity - another step to establish my account with Dish satellite. At this time there was no mention of any fees or amounts to be charged to the card, simply for identification purposes as Dish would be providing all equipment and installation at their cost. It made sense at the time- if I should default on the account, Dish would have recourse to collect for their equipment and installation costs. Again, no mention of any fees or charges by godish.com. The order was completed and we had an installation date scheduled. So far so good.

A few days had passed from the date we had established the account when I discovered the charge on my credit card activity online. I routinely audit my credit card accounts, debit card accounts and bank accounts. Usually every two or three days. I have outstanding credit and want to keep it that way. I was completely surprised to find a charge for $49.99. I immediately brought my discovery to my husband's attention as he participated in the ordering process with godish.com over a speaker phone. Just like myself, he couldn't recall any reference from the godish.com representative of any charges. He was just as surprised as I was. He concurred with me that the only reason we needed to provide my credit card was to verify my identity as part of establishing the account with Dish satellite. Without any time wasted, we contacted godish.com to explain that we were charged. They claim we were well informed and that it was clearly disclosed during the phone order. They claim to have the "recorded" conversation which includes me agreeing to paying the fee. Neither my husband nor myself were told they would be charging me a $49.99 processing fee. We both are very diligent and thorough when making purchases - especially those involving contractual agreements for payments over a period of time. We argued with the godish.com representative that we simply would have not completed the order if we were aware of the fee, as we would have shopped around more to see if this was a standard practice of other Dish retailers or if it were negotiable.

I am a licensed professional in the medical field, earn a six figure salary, have excellent credit with absolutely no debt. I have better things to do with my time than to contest and pursue collecting back my $49.99 that was taken from me without my authorization. I searched online for others that my have experienced this with godish.com. It wasn't a surprise to me that I easily discovered countless complaints from other individuals against godish.com for the very same thing.

What next? I will provide a thorough explanation of my experience with godish.com. My complaint with supporting evidence of other individuals complaints to the following parties:

Texas Attorney General's Office
County Sheriff's Office
City Police Department
Local Better Business Bureau
Local Chamber of Commerce
City Mayor's Office
Postmaster General
Commissioner's Office of The FCC

As I mentioned earlier I have better things to do with my time, however I WILL MAKE TIME TO PURSUE HOLDING THOSE THAT MISLEAD, DECEIVED AND DEFRAUDED MYSELF AND OTHERS FULLY ACCOUNTABLE.

comments are welcome: dcresine@gmail.com

I see Dish network has nothing to do with this, all godish is a sub-sub contractor, where they take orders, fill them, and is like a huge A/R dept. So I found a mistake on my account, ill be damned godish.com...put me in for 50 buck. I do not agree that I had been informed regarding this, nor do I have paper work regarding this. I am taking this to my local police dept, it's called identity theft, my lawyer is also working on the case! hah im also suing the credit berous for another issue! life sux, but the return will be great, please contact me if you want my lawyer to look into this for you. my e-mail is berg0521@metnet.edu please serious people only. its my university email okay. Justin B.

I will give you the email id of Dishtv customer care, just mail your concern their for quick resolution of your complaint along with your complete details like VC No, address and contact number.

Email id: customercare@dishtv.in

Nobody should have to lose a loved one should have to go thru this. Shame on you Dish for not properly having a link on your website to deal with this. Your customer service should be calling the family member stating "sorry for you loss, let us make this easy for you"

Disgusting,

Sorry about your bad experience. Unfortunately integrity is often not a core value in some corporations. I am a customer working to get a class action lawsuit against Dish.
I am not a lawyer, but if we can get enough grievances together maybe we can afford one to cover all of the deceptive overcharges being made.
I can be reached at codebleu@sbcglobal.net

We received the same advertising mailing here in Western Pennsylvania. I am writing to DISH Network to let them know my disgust and how glad I am NOT to own DISH Network and how I never plan to purchase their service.

For 12 years we were with DirecTV. Our DirecTV install was originally performed by myself with equipment we purchased. Under the current pricing scheme, we were offered what appeared to be a much better price through bundling our AT&T service with DISH Network. So we went ahead and bundled our services, and then our problem begins.

On the day of the install, the DISH Network installers arrived about 3:15-3:30pm. They performed a site survey, and asked what rooms in our house was to get what service. We originally ordered DVR service for the living room and 1 bedroom along with standard service for 2 other bedrooms.

The technicians seemed so confused about the way things should be setup and wired that I finally asked them if it would be easier to just add DVR service to all 4 rooms. They said yes, so I called customer service to have our order changed. The lady at customer service was asked if there would be any additional charges for the change, and she stated that there would be a $5.99 charge each month added to the bill for the DVR service in the 2 rooms that would have been just standard programming under the original order.

I felt that the cost was reasonable, and she proceeded to remind me that the equipment would all be under the same original 24 month lease agreement. She asked me to ask the technician if he had a spare DVR box with him, and he said yes. So, up to this point I am feeling pretty great with their service.

Let me also add that I informed them during both calls that we currently had all standard TV sets in the house, but we were buying 2 new LCD TV sets in the near future. So the installers proceed to the install of 4 rooms of DISH DVR service, and I am feeling great. Now comes the first blow... the inform me that the cabling in our house is sub-par for their boxes and the proceed to rip out the old staff and put in new wiring.

Funny, DirecTV ran on the same wiring for 12 years and lost signal maybe 1 time per year due to flood conditions or heavy snow. But fine... go ahead and waste your company's money if you want to, because it doesn't cost me extra. About 45 minutes into the actual work of the install, two more guys show up to help. The installer that seemed to be the lead on the job tells the other guys what wires to run where, and what connections to hookup to each splitter. He proceeds to go then to start setting up the wiring and boxes inside. Meanwhile his partner is mounting the dish on the pole and aligning it, and the other 2 are doing the cables outside.

After the cables are installed, the two are told they can go ahead and go back to their hotel because the job should be about done. At this point the one on the ladder has the dish installed and says he has a good signal of about 70. I tried to tell him that 70 would not be sufficient strength, but he disagreed and said that 70 on his meter was well above 100 on the boxes (a totally ignorant lie or mistake... but he did seem to be new to the job). He proceeds into livingroom to hookup the second box.

Now we finally have both boxes installed, but from the first power-on neither one could find a satellite. So there is about 2 hours spent booting and rebooting, setting and resetting..but no satellite. So the dish man goes out to check his work while the box installer checks over all the inside wiring again.

The dish man says he has tweaked the dish pointing and got the strength to over 100 on his meter. Once again, the boxes can't find the satellite. So the lead guy goes out and checks the dish and the wiring. During the check he finds that the wiring outside, that was supposedly double-checked, was actually reverse of what it should have been at the splitters.

Ok, problem solved, satellite found (but the signal was only 66-70). Next they spent a little time setting the boxes up and then it was time for the paperwork. 'Oops, someone left the paperwork outside in the rain, we will have to come back tomorrow!' At this point, it is more than 8 hrs since these guys showed up, my house is in total disarray, and I am really tired. Ok, so we will see ya tomorrow.

The next morning I get a call from the lead tech and he brings some paperwork by (it looks like the same paperwork from the night before that had been dried out). I sign it, and he loads up the ladder that they forgot the night before. He also asks me if I would like him to take the old dish, the boxes and the old wiring back for recycling. Seems like a nice gesture, and I wasn't going to need the stuff anymore... so sure take it. So far, other than the extremely long and frustrating install and the mess they made of my floors with their boots, I a happy.

A couple weeks go by, and at each rain shower we lose signal. I log into my AT&T account to get the number to call for assistance, and I notice that the bill has arrived. Wow! why is my bill so high? I start going over the bill and see the charge for the programming (prorated, plus the next month in advance), and I also see a $99 service fee that doesn't look right.

I call AT&T and find out that it is an equipment upgrade fee for the 2nd DVR box (the one I was told only would cost $5.99/mo extra). 'I wasn't told about any additional fee, that's fraudulent billing, take it all out' was what AT&T heard next. Well the customer service lady at AT&T talked me into keeping it, if they paid half the cost (even though I was still skeptical and not quite sure about the move I made).

So she gets me over to tech support to get the signal problem and a frequency issue resolved with my remotes. DISH support doesn't even tell me how to set the remote frequency, they just schedule an appointment for a tech to come out and say he will fix it all when he comes in about a week. That brings us up to yesterday.

I get a call about 10am and it is the tech. He tells me that he is running a little early, and he asks if it is ok to come early. I was happy with that, and I told him to go ahead and come fix the issues. Evidentially this 'kid' is a contractor, because he shows up in a Jeep Cherokee with a 20ft ladder strapped to the rood using bunjie cords.

I show him the dish (which is mounted to a mast that extends above the roof), and he proceeds to try and stand in one of our lawn chairs to adjust the dish. I tried to tell him he was too short to reach it, but he had to find out himself (kids). So when he couldn't reach it he goes to remove the 18 bunjie cords from the ladder on his jeep.

I told him we had a ladder that he could use instead under the deck he was standing on, so he proceeded to get our ladder out (I am disabled and have bone and joint issues that limit my arm movement and causes lots of problems in my feet so he had to do the lifting). He climbs up on the ladder stating he thinks it is a bad LNB.

He removes the dual LNB from our dish and just sticks a single one in its place, doesn't put a screw in it, and just lets it sit there. He hooks up his test meter and says 'Oh yeah, I have great signal there, it's your LNB'. (mind you, he put no screws in it, so the single moved everytime he touched the cable or moved his meter).

He then puts a new double LNB in place and we proceed inside to the televisions. Inside the signal is now a little lower than it was before and on a partly cloudy day the signal drops to 50 as a single cloud drifts by. Last night we had a really small shower and just like before 'ACQUIRING SIGNAL'.

After the tech left, we went shopping and I bought the 2 LCD televisions that we had planned on earlier. We get the first one assembled and setup. We turn it on, and the picture is at 4:3 aspect ratio instead of 16:1. For literally hours I look through manuals, settings, try their so called troubleshooter (the most worthless piece of junk ever made... if you are gonna troubleshoot an issue, make sure you put some information and answers in the troubleshooter... 4 questions and 3 answers is not a troubleshooter program) application.

I even tried resetting the box like the instructions say, hoping that maybe it would auto-detect my new tv. After hours of getting nowhere, I decide to go to bed at 4:45am this morning to get a little sleep. That brings us to today! This morning at 10:00am I call into DISH Network's tech support line. I explain to the girl what is going on, and I ask her to first schedule another technician (this time preferably one with some experience) to come and align my dish. She does so and we are on to the aspect ratio problem.

I ask her how to change the aspect ratio on my now 1 month old DVR to 16:1 from 4:3, and she puts me on hold for a couple minutes. She comes back and informs me that the DVR equipment I have will not perform that operation and I will have to get 2 more DVR boxes. So here we are with yet another undisclosed item that will result in another large charge for more equipment.

I am informed that the boxes will cost me another $149 each and I will have to pay at least $10 more each month for HD programming. I really didn't want HD programming, I just want the 16:1 aspect ratio for my widescreen tv. I disagree with the charge, but she tells me she will transfer me to someone that may be able to waive the fees since I am still practically a new customer.

She puts me on hold and transfers me into a 'cold call' with another woman that informs me that I have actually been transferred to the cancellation dept (only after I have to explain the entire situation to her again). She then transfers me to another woman that says she can waive the first box, but the software won't let her waive the second. She puts me on hold for a supervisor to see if they can waive it.

The supposed supervisor comes on the line and I have to explain the entire situation to her again. She tells me that she will waive the first box, but the second will cost me not $149 but $549 instead (now the price is almost tripling what it was before I spoke to her). I got upset and told her 'Oh h*ll NO'. she then got really rude and we ended the call.

At this point I just had to get outside. While exiting the house, I fell down the steps and broke my ankle. So today is really not going well so far. Well after a trip to the doctor for a cast, I thought I would try one more time. This time I called AT&T billing to see if they could do anything. The lady there informs me that they can't do anything about it, but she will transfer me to DISH Network's billing dept (here we go again).

I go through the entire story once again, and I am confronted by one of the rudest, most ignorant, self righteous personality I have ever seen in customer service. She done nothing but argue that my point was wrong, that she was absolutely right that widescreen was HD (which widescreen could care less about HD... widescreen has been out since the 1920's).

If she actually had any education about formats at all, she would know that HD uses widescreen natively and the scan rate is more important to HD than aspect ratio. And she would also have enough sense not to claim higher knowledge in tech than a 25yr Sr. Engineer from the IT world. She even had the nerve to raise her voice to a customer. I tell you customer service is definitely not serving the customer anymore. At this point I hangup and called DirecTV.

After going over the setup with DirecTV and their packages, I decide to think about it for a bit because I will have to pay $240 cancellation fee to DISH, plus since I am not a new customer to DirecTV... I would have to buy part of the equipment and I really don't like their programming package prices.

After thinking about the situation, I come up with the brilliant idea of having DISH adjust their wiring tp have the HD DVR controlling the 2 LCD televisions and the other standard DVR they put in (that I already paid for mind you) control the 2 standard televisions. So once again I call in to tech support again. This time I actually get someone on the line that understands widescreen, hd, aspect ratios, and scanrates (we are doing good so far). I explain the situation to him, told him about the royal b**** I had before (he agrees that she was way off base and way out of line), and I tell him about the plan I come up with to resolve it.

He said it sounds good and that they could waive the one box and I wouldn't be charged extra for another box. (Oh, looking so good). He also told me that I would be just as well to take the lowest priced HD package because 1. it's required for the upgrade to be free, and 2. even without HD I would still have to pay $7/mo just for the box (so I may as well spend the 3 extra dollars).

Then comes the bad news... I asked him to make absolutely sure that I could set both tv sets on that box to 16:1 aspect ratio. After some research, he finds the answer is no...only 1 tv on the box can be set to 16:3 aspect ratio, the other is only 4:3 aspect. And to top it all off, he didn't find it in any of their literature or books, he had to go try it on one of their boxes.

So now we are right back to square one, I get transferred to yet another supervisor to see if he can do anything (maybe take the $99 charge I paid on the other box off of the $149 fee for the new one). And this one refuses not only to discount the second box in any manner, he tells me I will have to pay $149 for the first box plus $549 for the second box (and that doesn't even include the $99 fee AT&T and I was charged for the first WRONG piece of equipment that was install). So now it would cost me another $700 ($800 counting the first box) just to get 16:1 ratio on my 2 new $2500 worth of LCD televisions.

I cancelled my DISH network . They told me they were sending boxes to return the receivers, remotes, and part of the actual sattellite. I couldn't get the satellite apart. The rest of the equipment didn't get sent back by the time they thought it should, so they debited my account by 599.80 with no notification. This has cost me $200. in check charges. I would suggest not using this company since they really rip you off royally.

I believe the CEO's name is Charlie Ergen. E-mail address I do not know yet, but am working on it. Address for serving a summons is what I am interested in.

I will update when I get more info.

I was with dish for the same yrs and they are a rip off.they have more infamercials then programming and whenyou talk to them about it they say they can not do anything about it.I am back with cable now.

Set the aspect ratio with your actual TV or press the format/# button on the bottom left of your DISH Remote.

A single cloud moving in front of your dish is not going to affect your sat signal ( Unless a tornado is dropping out of it)

The RG-59 lines they had to replace with RG-6 lines was because of the fact that Dish sends more information down the lines that DirecTV does.

That "Splitter" that you said was put in incorrectly was more than likely a Diplexer ( they look alike but do different jobs)

If you press Meun Option6-Option1-Option1 that should take you to the POINT DISH Screen look up SATs 110 & 119 and transponders 14, 15, 16, & 21 on both sats. When the signal level comes up they should all be over 60 (Yes it is high enough because of the modified signal... It shows the signal as 30 points below actual) If any of the signals are below 60 call ASAP and tell them that your signals do not meet threshold. You want an FSM to come out and fix the problem.

the 16:9 aspect ratio will work on those TVs no matter what kind of signal is coming in you just need the correct settings on the TV. The 722/622 box (HD DVR Dual Tuner) will only give HD on TV1 to get HD on TV2 you would need an additional box. The reason is that the HD Signal can not be backfed through the box to TV2.

As far as the phone folks... we all hate them, they are just looking for the sale.

And the fact you had 4 techs at your job is just crazy... I would have been done in 4 hours by my self.. and I'm no where near the fastest installer in my shop.

OH! and if they ever come out again tell them to wear boot covers... every Van has them.

i informed enjoy better tv in advance of what type of satellite package i was interested in with dish network. American All Pack, w/ HDtv receiver & dvr. and that i was only for one television. agent informed me that this was noted. However, when 11/10 came to order packaging it became an ordeal. After all is said and done. I called my bank and the amount taken out is less than expected. when i called enjoy better tv to find out i was informed through accounting that i ordered the America's Top 120 programming package with standard receiver. After voicing my complaint with them and dish, i tripled talk with so many agents about this misinformation and misleading of customer service. informed that to get the hdtv receiver it would be an additonal cost of 199.99. to enjoy better tv you work on a commission and sales. this is bad business downgrade to upgrade for commission. if i had not investigated and the installers wrapped up their work i would've been stuck with a standard receiver and a package i did not request and locked in a two year contract, just to pay double to "Upgrade" service. Bad Business.

They promissed if I join DISH network for 18 months contract, they will give me $100 gas rebate through EW rebate (www.rebatesrus.net).

I kept sending the gas receipts and coupons to (REBATESRUS, PO BOX 5099, GRANBURY, TX 76049) but received no money.

I contacted PAT CAIN the customer service of Enojoy better TV and DISH network, but they trying to distance themselves from their REBATESRUS partner. Each one said that they are not responsible for their partner illbehavior though they are still partners.

Enjoy Better TV is a Rip off. I signed up with them, was told one thing over the phone. I tried to cancel a few days before my installation because of a double standard charge. That was not mentioned in my initial phone call. Dish Network refunded my fee's, however Enjoy better TV did absoluley nothing. They continue to put off refunding my 49.95. If you do go with DISH, dont go through this company. Completely a rip off and horrible customer service member.

I found this company through an advertisement. They are a company that brings in business for Dish TV. They offered all sorts of incentives like a lower satellite TV rate for 1 year, plus free HBO & Showtime for 3 months, all for an installation price of $49.95. I paid them the $49.95 over the phone, and they sent someone to set up my satellite. When I got the monthly bill from Dish, however, it was MORE THAN TWICE THE PRICE I had been promised! Furthermore, when I asked EnjoyBetterTV.com for a simple receipt for my installation (which I need for reimbursement purposes), they refused! A supervisor named Scott Myer said they "just don't give receipts". When I asked to speak with his supervisor, Patricia Cane, he said I could not as she would "just tell me the same thing." Needless to say, I am sorely disappointed in this company and their horrible customer service. Dish TV should be more careful in screening their affiliates. This has really turned me off to satellite TV.

Came with to short of wires when installing system, so I went and bought longer ones.. Put DVR in wrong room and I switched it myself because installer had to be at next install and was going to come back and never did. $50 gift card was never sent but they chargedmy credit card the $50 but never got it back and its been 4 months

All should contact Dish Tv and complain!

Hi m velez,

I'm sorry to hear you had a difficult time getting the correct programming added on your account. I do hope everything is resolved for you, but if not I would be more than happy to provide assistance and answer any questions you have. You can post them here, or if you have questions pertaining to your account specifically you can email me at thomas.faust@dishnetwork.com.

Tommy Faust
DISH Network Executive Offices

I just got screwed by the same company. I cancelled my service the next day, still trying to get my 49 dollars back. Their customer service guy out and out lied told me not to worry about the third recieved said..i quote "wink "wink" and I wondered what was going on but went along, installer shows up, this guy out and out lied, was gonna be an additional 7 dollars a month, turns out direst TV was cheaper, hell id done business with Direct TV for 6 years and only left due to a discoutnt Bellsouth gave me. The company lies and then attempts to keep the money, no service was rendered! Stay away from these people. I will be in contact with the BBB and see what my local new station can do to bring these folks to light!

I do not want ANYTHING free, just want to be told ahead of time instead of them trying to hide the charge...I dont buy Visa gift cards and never knew about such a charge...I think it it wrong to tell someone that you are getting a gift card for $50 or $100 or whatever just to find out that there is a charge for it...its not right to hide the facts until after a contract is sighed. I am in the process of filing fraud for this with my credit card company.

If you buy a Visa gift card at the cash register of your local grocery store and you choose the $50 option, your total purchase is $54.95. The $4.95 fee is an activation fee charged by VISA! That charge is simply passed on to you by the retailer. Deal with it. Besides, free install (labor), activation of the satellite service, equipment, etc. isn't enough for people that they have to complain about a processing fee of $49.95? Everybody wants something for nothing...Cell phones, gym memberships, electric companies, water companies...every SERVICE charges fees, it's the world we live in.

yes this happen with me too i had turbo bronze and i want to upgrate to silver turbo because it had nickloadian now they r saying their is no turbo package you hav eto take classic 100 which is 34.99 extra what should i dpo now

I have had Turbo silver since February and had been watching Fox News regularly. Probably around the same time your programming disappeared, it was removed from my programming. I called dish network and told them about it and they told me that it was never part of my programming. They basically called me a liar, telling me that it was not possible.

What a bunch of BS, just looking for a reason to get DISH Network to fix up his crappy mobile home.

That is messed up!

Godish.com said I had to provide my card number to get the installation ball rolling. I asked what if anything would charged to my card and they said nothing. When I got my bank statement, I found that they had stolen $50 from me. I called dishnetwork and they said they had no idea what the charge could be and said I should call godish. They said it was a processing fee. Processing for WHAT? They said there would be no charge. They claimed they told me all about it prior to installation, but there is no way I would have agreed to service if I had known about it. For one thing, I had just dumped directv over $50. Then I called dishnetwork back to tell them what their slimy subcontractor was doing. Then they admitted some of their installers did the same thing. I suggested that they should get rid of the scammers since dishnetwork are the ones with all the finances and power needed in order to control it. They basically said it wasn't their problem. I say they are complicent in the fraud. At the very least, this sort of activity reflects poorly on dishnetwork as a company.