Dollar Tree
Reviews and Complaints

I have been trying to get my job back for the last 9 months but nobody cares enough to make this situation right. Our district manager dropped this girl off on our door step, said she was the new manager, turned and walked away. She didn't know how to run a store or how to handle anything. Her solution to any problem was to fire you and the funny part is she was the stores biggest problem. I spoke to Jessica Friedman and was told store money and my personal money could not be together. I needed twenty one dollar bills and the manager who's name is also Jessica, brought me the money but didn't take the twenty to put back in the safe. Instead she tells me to hang onto it because she was on a conference call. She forgot and so did I, about the twenty. I went home which is two minutes away. The twenty was in my back pocket and my money was in my phone case. This manager was fired for stealing, no call, no show, sexual misconduct in the store, allowing her friends to smoke heroine in our breakroom and a few other things. My friends work here and all of them would have been arrested until they could prove they weren't involved and I wasn't going to let that happen so I texted the district manager and told him what was going on in his store. The manager was fired the next day. I was hoping he would step up and try to fix at least one of the things this so called manager did wrong . The employees, mainly our merchandise manager, is doing the work of three or four people and has gotten sick from exhaustion. I could help them stock or do recovery or go backs or what ever but the district manager won't even talk to me or corporate about this situation. I do know this though. The next time something goes seriously wrong in this store, I'm not going to say anything. He wouldn't have known anything if I hadn't told him. So now I will be going to the legal team to let them know and ask if I can have my job back. By the way, your store is 100-% better in sales and appearance without a manager and I have to take some credit for that.

*My husband and I stopped by the Dollar tree located on 5930 Earle Brown Drive Suite # 100 Brooklyn Center, MN 55430 around 5pm something. We purchase $30 worth of stuff. We got in line, pay for our stuff and left the store. We had put our stuff at the back seat. As we drove off for a couple of minutes we hear a song playing behind us, we thought it was really weird because neither of us recognize the song. It ring again.

I reached over and got one of our bag since we only have 1 bag on the left side of the back seat. I saw a strange looking rectangle and pulled out it was a phone we turn on the screen and notice it was the cashier who has scan our items for us. It ring for the 3rd time. My husband picked up and kindly asked "Hello?" She then respond back saying: "Bring my phone back." My husband then, told her that "you probably accidentally dropped it off in our bag but we will drive back and drop it off."

As we approach the store. Got out of the car. Walked towards the store not even half way there, the cashier came out and my husband hand her phone back to her, she did not even say "thank you." She just walked away. I then said : "at least say thank you." The cashier turn around and said "for what? You guys took my phone?" Both of us was confuse and shocked. It lead into a argument. She accuse us of stealing her phone. We tell her that we did not steal her phone. We have no idea how it got into our bag. She kept accusing us. Another lady came out, now this lady we did not know that she was the manager until My husband asked to speak to the manager and she said it was her.

Now What really upset my husabnd and I was that, the manager did not do anything to cool down the situation. She let her employee verbally harass us and use profanity towards us and lastly accusing us of something we didn't do. I then told the manager you need to view your camera and tell us if we really took your employee phone or not? Because we did not.

According to the cashier story: she said she always place her phone at the same place every time it never went missing. I am not sure how close her phone was to the shopping bags. She then proceed to say, she saw my wife paying for the stuff and I was standing near the section where the cashier would bag our stuff and put it there for the customers to grab. What she meant is that since I'm the closest to the shopping bag I must of took her phone. There's no way I can reach for her phone without her seeing me, or my wife or the lady behind us seeing me.

When my wife question her did she see one of our hand reached over and grab her phone. There was no clear answer but she kept telling my wife to STFU. And just kept saying she knew we stole her phone because if we didn't why would it be in our bag.

We told her if our intention was to steal your phone, we would not return back to its owner.

I was really shock and disappointed because my family and I has always been shopping at this dollar tree for years. I told my husband that I will no longer shop at this location due to this incident.

I live in new castle delaware i was at the dollar tree 7 Penn Mart shoping center New Castle De 19720 i had 4 quarters and 10 dimes and was buying two things and this ghetto cashier with purple hair told me she cant accept any change and refused to take my payment. This is honestly the worst dollar tree in delaware there is never anybody there and the lines are always so long! Definitely lost a customer today thats for sure!

You have an employee named Brittany Noble whom harasses me everytime she sees me. Because her and my son share a child together. And because I have more to do with my oldest granddaughter and the 2 youngest twins she will hunt me down in a store and yell at me saying that I am a bad grandmother cause I don't do for hers.. She also knows that I do dialysis 3 times a week and say I deserve to die. I or my family will shop any of your stores as long as you employ Ms.Brittany Noble. Thanks for your time.

I was at the Dollar Tree on Stockdale and California in Bakersfield, CA on 8-13-17. I slipped and fell on a puddle of water. On Aug. 15 a representative called me and I lost his number. I have been waiting for over 2 weeks for the manager to call me with the number. Have not heard from her yet. I need to file my claim and be reimbursed. I need assistance.

I am in West Virginia and I am sick and tired of a certain manager named Kelly she is a prejudice, employee and should not be even working there . I have heard it several times of the "N" word.. This is uncalled for. She needs fired for if I worked there I would do a law suit, but I will no longer go to this store for I will go to Lavale. This store I am degrading is in Keyser, WV

Went to the store at 8:30, they closed at 9. There was an employee standing directly in front if the store blowing her cigarette smoke right in everyone coming into the store and said "we close at 9 so hurry up". Every time we go into this store the line is ridiculously long with only one line open and several employees just walking around. The staff is just hateful. The management is no help and acts like its a problem that you're in their store bothering them.

The manager of the Chillicothe, Mo. Dollar Tree could not be more rude or hateful! & some of the things that came out of his mouth with women & children surrounding him in the store were just appalling. The name on his tag I believe said Jay, & I don't know exactly who selects the managers or the qualifications you must meet to run one of your stores but I personally would think he has all of the qualities to not be a manager or even work with the public! You should seriously consider finding someone more polite & considerate! Didn't seem to treat his employees very well either almost seemed to downgrade them or like he was abusing his power over them. This store is very convenient & needed in a small community like ours but have heard several people talk about the rudeness of the new manager & didn't necessarily believe it until I experienced it first hand!

I called the store located in Saraland AL only for the phone to be place off the hook and left. I could not understand the person who answered the phone because they were studdering so bad. I do not live close to the store, didn't feel like dealing with Walmart, and do like coming to your store which I do often. Had a situation and because gas prices have skyrocketed since the storms didn't want to run all over town.

I purchased the strobe lights. I'm am not a unhappy customer at all I just wanted you guys to know the front of the package says they require aa batteries and once I opened the light it needed aaa. Its not that big of a deal but all the lights are packaged that way. Don't want you to run into any problems over it. I have pictures I can send to show

Today, 9 September 2014 at approximately 2:30 PM I went into Store # 1660 on Lititz Pike in Lancaster PA to request a refund. The clerk who had just opened the counter where I was waiting appeared a little confused by my request for a refund and looked to the acting Manager, Valerie (if my hearing was correct), for guidance. The manager was assisting another client who had purchased balloons, and was filing them up with air...Instead of coming over to the desk to speak to me in a professional manner, she kept her back me but turned her head just enough to advise the no refund policy...She advised that there was no time limit to exchange the items as they were not seasonal items, but she never once composed herself to come speak to me directly...I would have rather if they would have asked me to wait a few minutes while she finished waiting on the other customer and would have come spoke to me directly...Not talking over her shoulder as if I did not matter.

I am a bit disappointed by the no refund policy but see that this does appear on the receipt, so I cannot contest this...However, I do believe I can contest how a MANAGER rejects a customer's concern. I felt tossed away and disregarded and I can confirm that I WILL NOT be shopping there again other than to exchange the items I have purchased for which I no longer have a need. (They were bought for a party last week-end on the other side of the state, and I had forgotten to take the items with me.)

It would be much appreciated if Dollar Tree would provide their management teams a little civility and etiquette to ensure that their customers feel valued...

The store is a mess and they both have no clue of what they are doing. they expect that there employees do everything at once. You see them back and forth breaking there back and yet very rude to their employees and discriminating them like if that's ok for them no that not okay they should be fired. We need new managers and assistant manager that are willing to work and willing to work as team where everyone can get alone with one another. This is not fair for theses employees this [censored] needs to end!

I was at the store # 5938. Dollar tree at 6232 Mission St, Daly City, CA 94014 the manager Edwin has only one register open while there is 20 people in line. He came to open the other register n he said next in the line i stepped in n he yelled at me saying " I said next in the line not you" I said i am next in the line and three of the people in line speak up n said to him that is me next. he said ok just come here. with all attitude and aggrestion and when i asked him to open another register he said not your buisness then i said i am loyal customer here n looking for better service he said you know what you banned from coming here again!.
Can you belive that?! He left the poor lady in the register alone while he doesnt care. The worst customer service ever and he giving attitude and on top of the he keep banning people with no reason or authority. I dont know who i talk to about this but i value this buisness and this guy have to stop because he is giving everyone negative attitude and treating costumers so bad. my email is [protected]@yahoo.com. you can contact me at anytime to verify. Thanks

I asked a worker by the name of Brandy if they had jumbo pencils in stock. She answered quickly rudely No. So I asked another associate for assistance. Brandy then intupted and said "I told you smart [censored] lady they don't have jumbo pencils. I said excuse me, and she repeated herself. I then asked for a manager. The another associate I asked for help went and found the jumbo pencils. The manager name Kevin had been standing there the entire time witnessing the incident and did nothing but laugh and stated he was off the clock. I am so upset that this employee Brandy caused a huge disturbance in the store and disrespected disrespected paying customers and used Obscene language around children in the store.

I was at store 6748 in Columbus, Ohio today, September 7, 2017 at 450pm. My car was broke into went in to see if there were cameras and told cashier why and he says "Really damn I hope no one got in my car" as his 2 friends are at his register and think it's funny and then proceed to tell me it's my fault I left it unlocked. How do you know if I left it unlocked unless you did it. I then go back in and ask to speak to manager and a young kid comes out and I tell him and he just blows me off. I tell him how the 2 guys outside are harassing us in a threatening tone that was scaring my kids and mom and he didn't do a damn thing or care. This store is a poor excuse for a store the employees are lazy, the manager doesn't care about customers and you can barely get through aisles due to boxes being all over on the floor from where product needed put away and they don't do it.

I got to the checkout line as the people in front of me were about to pay. There was a problem getting the customer's credit card to go through. The cashier who was an older lady said there was a new computer system and she wasn't familiar with it. She made no attempt to contact someone that was as she was complaining about the regional manager not being there to help acquaint them with the new system. I waited for ten minutes before the payment went through. Now after all my items were rang in, we had the same problem. After another 10 minutes goes by, she finally calls the store manager to the register. The store manager takes my card and tries to swipe it instead of using the chip. That also didn't work. Now she holds onto my credit card, moves the cashier over to the next register, yet another 7 minutes...the cashier now has to re-ring every item, that takes another few minutes... Now the total comes out to a different amount...she now has to re-ring everything again..I'm so fed up at this poiny I tell them this is ridiculous and I don't have anymore time to wait. A few minutes after I leave I realize they still have my credit card. I go back to the store and the cashier says she didn't see it. She calls the same manager over, (store manager) and she says she left it next to the credit card machine as she's turning around not even looking at me... obviously it was stolen. So I say someone must have taken it...they agree with me, make zero attempt to check cameras, help me out, or even apologize at all. Poor situation management, poor customer service, and poor training. Completely incompetent staff. I will never go to this dollar tree ever again.

Entered parking lot of my local Dollar Tree today & in 1 of the parking spaces was a car with 2 men spray painting taped off spots on a car. I went into store & asked for manager, asked her if Dollar Tree approved such behavior. She informed me that she could not tell them to stop, that that would have to be done be the properly owner. At this time I do not feel safe parking my vehicle in the parking lot at Dollar Tree, as any types of behavior happening in the parking lot is not the concern of Dollar Tree.

First off I was in the store bought 31 items! When got to the line the I picked up a divider to put behind my items and the person in front of me their items! The male cashier snatched it from me and said No use this one picking up the one the other customer had in front of her items and he had the divider pointed at my face! So when he starts ringing my items he literally was throwing them in the bag and had way to much in the bag that things were falling out so I ask can you at least double Bag it as that will rip for sure! He refused and stated he just wouldn't put anything else in bag! I mean nothing else would fit! I then said just give me a bag and I'll bag my stuff then since he didn't know how to bag he said No he had it! He had food and cleaner items mixed in same bag and was just totally rude and would not do anything I had ask! Since my items were still falling out I reached and got a bag from the register next to where I was standing in line! The entire time this guy was very rude and shouldn't not work with the public! He then totals my order I hand him three coupons first one goes thru fine next two he just tapped the glass with coupon did nothing and said this is these two are not working making no effort to really scan! I knew they worked as they were for a roll of paper towels and I get them there all the time! Also if ever any issues a manager would come over over ride it or whatever all is great! I then told him just take the paper towlels off mybt So he didn't know how he asked a c worker how do you remove items the conworker stated hit F 6?or something not real sure so finally took off the paper towels! After all this awful and rude service he says no thank you or anything so I look at him and say well thank you thinking he would say thank you instead he says you're welcome! My granddaughter was like you shouldn't be thanking him I said I know and just walked out! I have lived this area for 34 years shopped at this dollar tree since it opened and never have I been treated so rude! My granddaughter was with me and even stated how rude he was to me! He should not be working with the public with that attitude and such awful customer service!

Your employees are seriously lacking in customer service skills. One in particular, I think her name might be Tosha asks you to put your shopping basket back where you got it before leaving the store..where do they do that at? Last time I checked she was receiving the paycheck not me. Should I ring up my own stuff too? I was in today and got ready to check out 4 guys were standing there by the register talking and me and a lady went to check out well surprise surprise it was the same tosha girl that was wandering around the store with just the one register open and when they called her to the front instead of checking us out she starts stocking energy drinks while we waited..ridiculous..

The cashier was texing on her phone for about 10 mins. Also while she was waiting on me, when i asked a question she replied with no answer to busy on her phone very rude! I asked if they had any carts, they told me that they where all stolen.i didn't believe that cuz they got 4 others carts that was very wrong, i shop there all the time and never have had issues