Dollar Tree
Reviews and Complaints

I shop at this Dollar Tree at least 3 to 5 times a week and today when I was shopping I heard someone swearing and being loud and complaining about working there and fusing about how much had to be done every other word being a cuse word as I got to the section where they were I saw 2 employees standing on the isle I was even more surprised to find out when I looked at the name tag that this was an assistant manager doing all this swearing in front of customers! Her name was Miranda I couldn't see the skinny young guy she was talking to name badge but he wasn't the one doing all the swearing. It was bad enough I had to hear it but my grandson shouldn't be subjected to this kind of language! I walked out. I mentioned this to a friend of mine at bingo and before I could tell her the girls name she said "let me guess Miranda" turns out she has had problems with this manager to.. Needless to say I am telling everyone I know how this went and I promise u this none of us will be returning to this store. This is how your managers treat there customers?

I walked into this dollar tree today. I almost turned around and left.
Store is extremely filthy and hard to walk around in. My concern is for the elderly...they could fall and get injured. Also, kids like to put things in their mouth and who knows what germs are in there. It's a fire hazard!

Store is @3300 I 40 East Suite 200 Grand Plaza Amarillo Tx 79103

I purchased 2 cardinal puzzles two days ago. Both puzzles were missing a piece of the border. I am a regular dollar tree customer and normally have no issues. This though has me upset. I would like to continue to purchase my puzzles from your stores as you offer a large selection to choose from. However this has me very discouraged from doing so. My email is [protected]@gmail.com

We went into dollar tree and the employee working was very hateful . she told is to leave the stroller at the door which was no problem . I have a 1 year old so I let her walk while we was in the store looking around she kept giving is dirty looks and making comments towards us . We was talking to one of our friends about how we would get to her as soon as we could that we didnt have the stroller and the employee yelled across the store at us saying well sorry but you cant push that in the store . She was very rude about it. We wasnt even mad that we couldn't take the stroller . We decided to leave due to the fact the way she was acting towards customers . When we got out the store she followed behind us and was cussing and being very disrespectful towards us . She told us that she wasn't afraid of us to keep walking . She wasn't wearing a name tag so we couldnt get her name and she left customers in the store to follow us outside and act the way she did . She also had someone who wasnt working there helping her with merchandise and other stuff. We asked to to speak to a manager and she told us that we couldn't. We have never had any problems with dollar tree until today and we won't be returning to it anytime soon . If this is the kind of employees they are hiring then good luck to having customers . People was leaving due to the way she was acting . She is black and wears glasses . Like I said we can't give you a name because she failed to wear her name tag . I also dont like the fact she did all this in front of a 1 year old and on her job at the time too.

District manager Tracy outta Fayetteville ark. And store manager brayde are they worst people to work for. I am currently an employee but will not go back if they are still under dollar tree. I can not go any higher up due to me having children and my ability to work and that is discrimination. I will never step back into a dollar tree again due to the fact you have disrespectful "higher ups" in this company.

I visited your Elmont store on Dutchbroadway in Elomont, NY. The staff is always rude and make up different policies. I was purchasing 3 ten dollar gift cards and was told I can only purchase with cash which is not true because I can go to your other location and purchase with my credit card with no issue. There should be no difference between locations even if there is a difference in the people that frequent the locations. I was not purchasing a green dot card, I was purchasing your store cards. On top the manager Mr. Persuade was rude and when asked for a corporate # to call I was given the wrong number and the cashier Sandra just as rude went to get cash to make purchase 2 min and she told me I would have to wait for her to take the next 3 people on line. Sometime in the minority areas the employees have the worst attitudes that you don't get in other areas and sad to say this isn't my local store. Poor management and staff in the Elmont location.

Aug 8, 2017 I was in your store #5603 Orem, Utah 84058. I like the dollar store and it's fun to go into. It was a little busy and the man who was working the
front Sales associate Michael was waiting on customers and keeping his cool He was about 65 Years . He called the manager to have him help him and the manager would not come finally after 15 to 20 mins he came and in front of all
of us he got mad at the associate we all said something to the manager. The manager was dirty, he looked like he was a sleep, I could not smell it but he could of been drinking. The store a mess. He was rude and a very bad employee running the store. He is going to hurt your business. The dollar
tree is just a few blocks from home. I hope you do something about it.
Thank you for listening to my complaint

The store I visit is always dirty, but today was the worst situation I've ever seen there. They were probably cleaning the shelves and everything they used for it was on the floor, wet and filthy. The fridge was open all the time and maybe you don't know but it's bad for products in it. and the rug was dirty AF! Clean your place before inviting customers. Close it for a day and do the cleaning.

Hello your staff member yelled at me and my friend and my fiancé about throwing [censor] around the store and came over and yelled at us and then loudly spoke grow the F**K up and I don't know her name but she has blonde/brown hair with piercings on her lip I think. I would like you to talk to her about her attitude and how she shouldn't of said the extra crap. Thanks
Jennifer
You may contact me at(540) 407-0743

I was in the Chicago Heights Dollar Tree store 3532 on 8/16/17 between 6 & 6:30 and it was horrible. The store was empty, dirty, and under staffed as usual. There was only one cashier she said she was new and not trained. When asked where her help was she replied the manager was in the back having lunch with her family. That is beyond inconsiderate, but it happens often at this location. The associates are OK but the management needs to be replaced, or the entire store needs to be shut down. I don't know who the manager was that was there but that is no way to treat your associates. I am very upset about the situation

My company participates in the Operation Christmas Child project through Samaritan's Purse. We pack shoeboxes with items to send to needy children. We decided to order our items online this year through Dollar Tree. Long story short, we placed multiple orders & spent nearly $2300 to pack 192 shoeboxes. The merchandise was shipped free of charge to the nearest Dollar Tree Store, which was the store on Hanes Mall Blvd in Winston Salem NC. The manager (Debbie) was less than enthusiastic when we showed up to pick up our cases of merchandise. I believe her exact quote was "Thank goodness you came...I need this stuff out of my way." She then continued to complain about having to bring the boxes from the storage room to the front of the store. She never offered to load the boxes in our vehicle & never uttered a "thank you" for spending that wad of cash at her place of business...she just kept talking about how it was past her lunchtime. Very rude. Not to mention, the store was cluttered & dirty, with trash all over the floor at the front. I was shorted 3 full cases & then had 3 cases that did not have the full quantity of items inside. I also received two cases of socks that were not the sizes I had ordered. Overall, a terrible experience. And I'm still trying to get refunded for the shortages...the manager was ZERO help with that. She told me I'd just have to reorder. When I asked if I could just get the stuff from that store, she said no because it would mess up her inventory. She further argued with me that I wasn't charged for the merchandise not received, until I pulled up my banking app on my phone & showed her the full charge on my credit card. Let's just say we will be searching for another business to spend our $2000+ next year. I know the merchandise is cheap, but you should at least hire some professional people to deal with your customers.

I have shopped at the dollar tree located on mcdowell and hayden for many years. I always have my backpack because I have a lot of medications and emergency inhalers. I am always kind and talk with the staff so they get to know me and what products I buy. Never have I had any issues or been abused until today. (Victoria) a person I dont know comes up to me as I was heading to the cashier with my purchaces. And looks me up and down with disapproval. (I just got out of the hospital after kidney failure and was told I have blood clots in my leg. As well as my several disabilities.) and tells me I have to put my bag up front by the door. She was very rude. Abusive attitude and I could feel my blood pressure go up because she seemed to be predjudice about my looks. I have never been mistreated in this store or asked to leave my backpack or frys bags because I shopp here a lot and dont steal. I told her that I have my medications and cant just leave them for someone to take. She then tells me to leave the store. I was so upset so I put all the items I was going to buy on the nearest shelf and walked out. I told her I was a loyal customer for many years and I was going to complain. She just acted like she did not care. Would not tell me her name so I asked the other cashier that was there for the name. Very abusive and had a predjudice attitude. Please let her know she has no right to abuse customers and just asking politely goes a long way.

This legally will be private and anonymous. Crystal at store in show low arizona is personally getting involved with harassment between store mgr and his wife. Sending store manager Scotty Roberts information interrupting his marriage. Also rumored the store manager Scotty is having sexual relations with melody powers stock crew member. This must be investigated immediately

I am complaining about the assistant full time manager that works in store #06283. Her name is JaQuitta Alston, she is not very professional, she always loud when I enter the store. JaQuitta Alston smoking weed on her break right in the parking lot, and some of the employees can verified that even the Store Manager knows but she still do nothing. JaQuitta always using bad words. I really think they should have kept the previous manager. JaQuitta puts how much she makes on social sites, she also be fussing with different female the enter the store. Somebody need to get her out of there a lot of people complaints about this young lady, drug test her or something. The Store Manager knew that she smoked weed and still didn't care, shame on her. I also over heard her tell a employee "drug test me I'll just use my sister pee to pass" bad management roll. Once JaQuitta get out this store this will be a great place to shop. Please look into this.

I was in store #445 on Saturday and of course the store was crowded. The cashier, a young guy, was extremely slow. he was chewing gum as he worked. He also wore a shirt that was obviously too small to be worn at work. While the store was full of customers trying to check out, they were shutting down registers. The cashiers acted as if we were on their time. If everything costs a dollar, why would it take 40 minutes to check out! It was ridiculous. The store looked dirty as well. I will never visit a Dollar Tree again!

How come a Shannon Evans aka Shannon was rehired by Dollar Tree when she was previously fired for making fun of customers on Facebook two years ago and now a slap in the face to the same customer's that frequent the store still have to see her again and bring up the same memories?

She was rehired as assistant manager once again to the same store which she was found guilty of making snide remarks about the people who shopped there the other workers are being looked over but she can be rehired? I know the people personally and I am offended that Jen S. rehired her as the same term she was when she was fired Manager! I am outraged period I will not go back and shop there again.

Second how come there is no drug testing Gina one of the other Assistant Managers was caught there using and abusing drugs and she was not be fired or any action has not been taken is there a double standard? Her and a old woman was over heard talking about getting prescription medicine hydrocodone illegally in the store for pain.

How much can so many people take within the store and watching cars be there way after midnight and it is the manager Jen and Assistant Managers why are they there? If they are not stealing from the store in general they are up to no good period.

I will never go back to the store you have the most rudest new workers there where is the days where they walk around you and say please and thank you or welcome they are now get out of my way excuse me? You don't come into a line where we are standing and say MOVE! Unless you want your teeth punched out of your mouth. And get some workers that can actually check out instead of one item at a time.

I am there to check in and out not wait and wait and watch them go in the office and shut the door and stay in there and not help or run in the back and close the doors and say they are crushing boxes. Ottumwa division is just not the same no more they are rude and if you ask are they hiring you hear NO.

Today 8/20/17, I went to store #3447. There was a line from the front of the store to the back. There was only 1 cashier. My husband and others went to knock on the door manager's door to find 2 employees sitting in the office. Manny & Robin. Robin was rude and said she needs to count the draw and would be out shortly. We waited for over 25 minutes in line. The only reason I did not leave without making a purchase was because I am leaving town on an early morning flight and needed the items in my cart.

Several people came in the store saw the line and then left. Others left there baskets at the register.

Incident: Friday, August 18th at approximately 6:30pm or so.

Unbelievable! The Worst all the way around. I placed an order online. After I get an email that the order is at the store for pick up, I call the store and they confirm that my order is there. My time is very limited, when I finally have time to go pick up the order I go expecting to just pick up the order and leave. I get there and ask a representative to please retrieve my order. She comes back with not only half of my order missing but an extra case of something I did not order.

I expressed this to her and she states that online messes up orders all the time. I asked her what should I do? She said to take it up with them. I call them in front of her and they state that they will refund me for a certain amount that they did not ship, plus the incorrect item . The rest that I will take. While on speaker they asked her if she understood and if she was the store manager (Carmen), she replied with a yes. I thought great we are all in agreement and hung up.

I than tell the rep that I am going to go get some more stuff to purchase. I come back with a full Cart ready to check out. She even says " I have been fighting a $12 return for online dollar tree for 4 months now and yet have to see the money". I state well than let's just do an exchange for the items that were already charged. She than goes on to state, oh I don't know if I will be able to do this, let me call my manager.

She comes back and states sorry I have bad news I can't do anything until Monday when my boss is back.

At this point, I am very upset as I have been in the store for about an hour now, she told the other dollar tree rep over the phone that I was on to take my one case. After all of this she means to tell me that I basically wasted my time, on the phone and shopping there.

I said okay I am going to call the 1800# and all of you can figure this out together. She comes around me to take everything that I put on the checkout belt off and states " well while you do that I am going to checkout other customers" and takes everything off.

I call the 1800 number on speaker and ask for a manager, they state that that department is closed. Okay I explain the situation and they state that they can not help me at the moment. While on speaker I ask for a full refund as I am not taking anything with me. After being put on hold for approval they stated that I would be refunded. I asked for a confirmation email and was told they do not send anything until after the refund. I stated that I wanted proof of return as the store manger (that she claimed to be via speaker phone to the first dollar tree online representative) stated that she was still fighting a refund of $12 from 4 months ago.

For what was that, the lady at the location got so mad (Carmen she said her name was, who knows if that is even her name as she stated that she could not believe I would say that to them). Said, that I was not nice etc. The online department called the physical location to ask if I was leaving everything( which I did) and that I as that. No worries from your employee for not revealing that sh would not be able to assist from the very beginning and instead made my family and I waste our time there.

What's the worst part of it all is that I really did want the $100 worth of items that I took my time to order online for my sons birthday and yet your company and location had no compassion for the sake of customer service. So disappointed 😔!

Dollar Tree recently opened in Jonesboro, LA 71251. We see that as a good thing.
Today was our 1st visit. However, we are not impressed with the mgr., Kevin. Dana was the only ckr there. She was doing the best she could with customers with MANY items.The line was down an aisle...many in front of us & 20 behind. When mgr came in the door she told him register wasn't printing receipts. He proceeded to open a register. Instead of pulling from people who had been lined up waiting a LONG time, he allowed 2 customers to just walk up. They were not in line! When my husband brought to his attention he said w/attitude "sir I just clocked in" & repeated that sev times. He was very combative! Good luck if that attitude continues! Dollar Tree is NOT the only dollar store in town.

I asked an employee if their store carries black mesh back rests. The employee looked at me with disgust and used a disrespectful tone stating, "I don't know what you're talking about". I repeated myself and he stated again in a disrespectful tone, "we don't carry anything like that". Not satisfied that he understood what I was asking for, I asked an employee in the next isle. Apparently she had been listening. Before I could get the question out of my mouth, she snapped at me, "he's the manager, if he say we don't got it we don't got it". She refused to listen to me. I became angry and began verbally attacking them both. The woman spoke back to me and an argument ensued. As I was walking away I could hear "the manager" say to the woman, "I just ignore people like that". I immediately began searching for a way to file a complaint via phone. The back rest I did find at the .99 cents store. The treatment I received from your store is unacceptable. I would like a call back to discuss this incident.