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Dollar Tree Complaints 2970

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E
6:29 pm EDT

Dollar Tree hiring of a security guard...

To whom it may concern,
Please regard this correspondence as a direct result of incidents that occur on a regular basis at your Rockaway Ave location in Brooklyn. As a valued customer, i frequent that location to purchase household and day to day food supplies.On various occasions while shopping, i personal witnessed several incidents that involved one of your cashiers and an irate customer.The customer was being rude and cursing the employee out for no apparent reason, fortunately the employee maintained their cool, but it still made me very uncomfortable while standing in line, because it could have potentially esculated to another level.The manager attempted to calm the situation.This ordeal left me feeling uncomfortable and worried about my personal safety.I’d feel much better about shopping at that location if there were to be a security guard present.I realise that it’s an issue of incurring an additional financial burden on your behalve, utimately, it will prevent the employee from being assulted or myself and your orginazation not being faced with a potential lawsuit.I’m sure that the feelings that i’ve expressed are shared with other customers in the community, please address this concern asap.
Yours truly, . Dollar Tree location at-
Valued Dollar Tree customer 2120 Rockaway Parkway Brooklyn, NY 11236

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J
10:33 am EDT
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Dollar Tree nepotism

I was talking to my manager about more hours but there are three people that have more hours than me nest I have 12 hours of work and I ask my manager for more hours I live in whitefish and the three people are first has hours this week is 19 hours and this girl has that just got hired has 22 hours and the third has 18hours for next week first one again has 18 hours and the second one again has 18 hours the favor this first girl ever much over rest of us and she had surgery yesterday and wasn't supposed to be I the store and she not supposed to be lifting anything for four weeks did talk to my manager but nothing get done about it and Sue had Brenda was in the office Sunday and Robin ask her to step out when she had a another associate to get her till count and go home but she stayed in there will she visited with Sue.and I one more thing that some people need hours have kid's to

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10:24 am EDT
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Dollar Tree manager paul

The manager, who I believe was named Paul, refused to let me return items for store credit. He was extremely rude about it, dismissive, and wouldn't even look at me. People like this shouldn't be working in customer service jobs. I asked for an explanation and he shrugged and said he'd give me a penny per item. I used to spend a lot of money there, will never be back again. They couldn't give me $5 worth of store credit for unused items I was returning, yet I used to spend almost $50/month there for business supplies. Apparently no such thing as customer service here.

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V
2:37 am EDT

Dollar Tree an overpay exchange

I was shopping at a Doller Tree 3060 Travis Blvd. Fairfield ca. on April9, 2017, and bought some items, I spend lots of money here and know most of the employees by name. I over paid with my ebt card to run back an get the items, then I came back up and, Thera demanded to look in my bags, I show her what I have, and it was a non food item...in the nastiest way she said you can't do that. I said oh ok, so I ran back again for a food item. I come up again, and then she angerly started to drill me, IN FRONT OF CUSTOMERS, so embarrassing, And nervous, I just wanted to get out of there, .. Custumer were staring at me. I DID NOT HAVE ANOTHER ITEM. Am done with Doller Tree never Going there again, The girl Thera was like whatever I don't care.. I have never been treated so badly in a Doller Tree, of all the years I've been shopping there., this women turn a simple mistake in to a full blown drama in front of other customers

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A
12:47 pm EDT

Dollar Tree the cashier was very rude

So I grab the divider for the Ladie behide me so she could sit her things on the belt and the cashier snatches it up and puts it back and I was like oh wow thats rude and she Gave me a go to hell look and was mubbling something under her breath i love this the store but this same cashier is always a ### she does not need to work with people. She should go else where this is such a rude person and something needs to be done

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8:54 pm EDT
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Dollar Tree unprofessional

Tonight about 7:45 p.m I was shopping at the Dollar Tree at 2375 North Rolling Rd. in Windsor Mill, Maryland, One of store manager by the name Sabrina Mason was really unprofessional, rude, bad attitude and ignorant. When my kids and I was in the toys aisle, when Sabrina came into the aisle and said to my kids put the toy back where they got it from. When the toy they had was laying down off the shelf in the first place. I said to Sabrina that the toys was laying down and that's where they got it from. So, Sabrina kept on talking and saying all kinds of things to my kids and I.
This chick always appears to be high like shes on drugs. She don't no how to talk to people. She have very poor customer service. It has been times when I had visit this store and this same manager has talk to the other sale people like they are animals. You don't talk to animals the way Sabrina talks to the sales staff.
Thier has been other complaints on Sabrina and nothing has been done, You can call the Dollar Tree corporate office and no never call you back, The corporate office tell you that you need to call the DM ( District Manager) when you call for the DM she don't call you back. So, Dollar Tree must like for Sabrina to continue to give poor customer service. My next step is to call the owner of Dollar Tree. For this store be a new store the chick is really not the person to work for Dollar Tree. If Dollar Tree Mission as follow:
With Our Mission
Dollar Tree, Inc. is a customer-oriented, value-driven variety store operating at a one dollar price point. We will operate profitably, empower our associates to share in its opportunities, rewards and successes; and deal with others in an honest and considerate way. The company's mission will be consistent with measured and profitable growth.
Attitude —
Responsibility, Integrity, Courtesy
Attitude is everything, and often contagious, which is why we strive to keep a positive attitude in every situation. Whether we are serving customers or working with fellow associates, we are courteous, act responsibly, and carry ourselves with integrity.

Commitment —
Honor and Respect for Self & Company
From customer to coworker, Dollar Tree associates treat everyone whom which we interact with the dignity and respect that they deserve.

If Dollar Tree is going by their Mission Statement then they don't need Sabrina Mason to represent the company.

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Update by Farrie
Apr 08, 2017 8:57 pm EDT

She's a [censor] from hell her old Junky [censor],

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T
3:53 pm EDT

Dollar Tree management

I was just at the Dollar Tree in Hurst, TX store #5965. The manager Windy was very rude to the cashier who was trying the best she could with no help. She called over the loud speaker that she needed nickels and Windy yelled from the back of the store for her to STOP talking over the speaker. Then she reprimanded her in front of all the customers. She should have been out there helping the cashier! I just called and spoke to her about doing that in front of customers, and she was very condescending to me as well. I waited in line almost 15 minutes to check out. There are a lot of stores in the area and I won't be back to this one!

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E
2:46 pm EDT

Dollar Tree our dollar tree store dirty and not organized

This store is in Prineville, Oregon. It is getting so dirty and not well stocked at all like it used to be. tons of boxes sit on floor never uploaded to shelves.
and, the manager smokes so much that the outside is covered with cigarette butts. (he should sweep them up) The help he hires are not qualified. Some are but they quit and move on. when he first opened it, He was on the ball. but not anymore. Bad stock people, bad clerks, and too much smoking.
its a horrible dirty store. Do a spontaneous show up there and u will see.
Manager always says when u ask, that oh girls out sick, or freight not unloaded yet, or truck late or whatever he can think of.
My name is Lydia and shop dollar tree all the time, but now I am finding myself driving 18 miles to the Redmond store which is clean as a whistle.
Manager at prineville needs to be getting organized. And below u asked for a category?> which is dumb that u don't have complaints

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Update by Ema Jenso
Apr 07, 2017 2:47 pm EDT

why wont this post

Update by Ema Jenso
Apr 07, 2017 2:47 pm EDT

This store is in Prineville, Oregon. It is getting so dirty and not well stocked at all like it used to be. tons of boxes sit on floor never uploaded to shelves.
and, the manager smokes so much that the outside is covered with cigarette butts. (he should sweep them up) The help he hires are not qualified. Some are but they quit and move on. when he first opened it, He was on the ball. but not anymore. Bad stock people, bad clerks, and too much smoking.
its a horrible dirty store. Do a spontaneous show up there and u will see.
Manager always says when u ask, that oh girls out sick, or freight not unloaded yet, or truck late or whatever he can think of.
My name is Lydia and shop dollar tree all the time, but now I am finding myself driving 18 miles to the Redmond store which is clean as a whistle.
Manager at prineville needs to be getting organized. And below u asked for a category?> which is dumb that u don't have complaints

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2:10 pm EDT
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Dollar Tree manager services

I have been a faithful consumer in Dollar tree for over 3 years now. My daughter and I went today around 1:00 pm in Cumberland, Indiana. I finished finding what I needed and was ready to check out. Before I made it to the register there was a lady checking out so I hesitated until she completed her purchases and moved toward the register. I heard the manager say, "See u Monday". So I proceeded to the register with my basket not full of merchandise. The manager ( MALE) was tearing away register tape and walking away from the register to blow up balloons. The store was not busy at all! When he made it too the helium tank I started talking to my daughter so maybe he would take notice and see I was ready to check out. I'm watching him never once did he turn around and acknowledge me at all! I looked around and saw another worker was stocking the end cap aisle with her light on... Yet neither one of them stop and say anything... So I got back in the line the manager then walks away and goes to the office and slams the door... By this time I walked away from the aisle with the shopping cart and left it at the door...I don't understand why is it if you HATE Dealing with the public these jobs are given to people to serve in. And also promoted to management to spread the poison to others! I understand we all have our days well today was mines...I won't shop at Cumberland, INDIANA first impressions are lasting...and I'll make sure to warn others..

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A
6:01 pm EDT

Dollar Tree restrooms unclean biscoe nc location

The care and attention give to the public restroom was very disfavoring. I have been in this store on multiple occasions and had to clean and sanitize before use. This is the worst conditions I have every seen any public restroom. Toilets with waste all over it, down the sides and floors very unsanitary. Please help keep these clean and prevent the spread of germs to public.

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B
10:59 am EDT

Dollar Tree returning items

I had just walked out the door then walked right back in because I had bought too many things . They had just seen me and told me I had to exchange the items for other things and was not able to return any of the candy I bought. Even though I just walked out and came back in . So I went through the store grabbed by things I needed for the house not even as many things as I were to exchange so I was loosing out on two dollars in top of it . At the end of this long and drawn out transaction I owed them still .75 after loosing out on 2$ dollars I told them I wouldn't pay that on top of it . This whole thing is sooo uncalled for I should of been able to just get my money back I have never been sooo furious with a store before .

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9:09 am EDT

Dollar Tree unethical behavior

my name is Annette I go to the store#6089 on merrick blvd theres never enough workers when store is packed only one register open they have workers standing around doing nothing and the one cashier they do have her nail are so long she cant put my stuff in bags or give change and the rest of staff talking about what party they going to someone needs to do a secret shopper to find out what be going on in the store long lines only one cashier its crazy. please help our store we really need it.

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7:56 pm EDT
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Dollar Tree I am complaining about your manager. at store #6672

I went in to do exchange with receipt in had was tolda I can only exchange 10 items with my receipts. I told my daughter that is dum. They he turned n said loud what you say, I said that's what the policy is but receipt says gladly exchange any not just 10 items that are unopened.with receipt. They I did as he said exchanged just the 10 items. He followed me through the store I said the Chinese man was rude n loud with me n is following me like if I'm gonna steal something. Then I paid for my extra items n left store was in my car looking a receipts and he comes out pounds on my car window and tells me I'm not Chinese, and I don't want you in my store again yelling at me.. this is bad customer service bad reputation for your company I felt violated and insulted and threatened.

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12:54 pm EDT

Dollar Tree employees attitude and dress apparel

Every time I would enter the store, I would get a very rude hello. And the cashiers would be leaving the office. And as soon as they were done dealing with a customer they would bolt back in to the office and grab their personal phones. Cheyenne, and Abigail are a good one for that. Abigail and Cheyenne would wear these skin tight leggings that would show everything. And that is very disgusting and wear non-uniform attire like a black hoodie instead of the traditional green shirt. Store 3225 has gone down hill for the last couple years. The only thing that would make me want to go back was the kind male cashier that would help out no matter what was going on. But once I heard he was leaving, I have no other reason to keep shopping at this rude store. I can get rudeness at any other store. Hopefully the staff will change for the better.

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9:00 pm EDT

Dollar Tree service complaint at dollar tree store #1268 - mar 25, 2017

Today I went to Dollar Tree to purchase two items; a hand towel and the local paper (Sacramento Bee). When I got home to read the paper I found that the paper that I purchased was for the previous Sunday 3/19/2017. Although it was only the paper; I decided it was worth the drive back to the Dollar Tree Store to get a correct purchase and not just accept the fact I was sort of short changed by paying for something that was useless.

When I returned to Dollar Tree and entering the store with the old paper; I went to the news paper stand and checked to see if they had todays paper in stock. In checking the bin of papers I found several outdated papers that were even older than the one I bought. After a few minutes of searching I found today's paper. At this time the cash register staff ask if there was something I needed. I reported that I was returning the paper I purchased earlier and would like to get today's paper. The clerk asked if I had my receipt and I said that I didn't have it but that I was just in about 40 minutes ago and the paper that was sold here was outdated. He questioned me on the paper I was returning and remarked how did he know that I didn't just bring in the old paper. I said that I'd like to speak to a manager and the other clerk said he was the manager. Next, I reported why would I bring in a paper that was last weeks Sunday paper. He again said did I have a receipt. At that time the other clerk said that she remembered that I was in earlier and made the purchase. I ask the manager for his name and he said that I could contact Dollar Tree Corporation to report an issue.

In Conclusion, I feel that the store manager should have taken a moment to evaluate the papers being sold to see if the reported issue was valid. By his decision to assume there was some wrongdoing being made was not why I would take time to drive back and attempt to falsify the return of a newspaper for a dollar. I feel that this issue needs to be review to ensure customers rights are being hear - rather than a theft is being made.

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10:04 am EDT
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Dollar Tree Manager Jessica Swallows

I was employed by your store and was very happy until Jessica Swallows became manager. Almost everyone has transferred, quit or been fired. The store is a mess. Our customers can't stand her because she is rude. She doesn't do anything but run back and forth pretending to be working. She messes up and puts the blame on the employees, which is how I lost my job. She has been seen by residents living behind the store taking boxes of stuff out of the store. She doesn't know what she's doing much less how to manage a store. She is a mouth piece, that's it. We can't talk to Robert who over looks this store because she says he doesn't want to be bothered and we have to go through her. I want my job back because I didn't do anything wrong except listen to her and I don't want my co-workers to have to go through what I'm going through. Isn't there any way she can be transferred to another store and Franchesca be the manager since she is the one who basically keeps this store running? Something needs to happen soon or your store will have to move or be shut down. The city has already been called because the semi that brings our merchandise ran over the mail boxes across the street and actually parked in someone's yard. It's not suppose to drive down our street but he does. The water lines can't support the weight of a semi. A smaller semi would probably be OK but my neighbors are so mad, I'm afraid they may have already started a petition to shut this store down. I have picture showing the condition this so called manager has your store if you would like to see them. I submitted about 8 photos.
Thank you for your time
An ex employee that loved her job
Teresa Espinoza

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Update by teespinoza.1928
Mar 23, 2017 10:10 am EDT

I would also like to know if there's any way I can have my job back. It means more to me than you know. I have anxiety and just recently lost my mother. This job kept me sane and helped me with my anxiety so it's not just a job to me.

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𝔱eespinoza.1928
US
Oct 02, 2019 2:57 pm EDT

I admit that I was stealing from the register. I put $20 in my pocket and walked off with it. But it is only $20. What is wrong with them?

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J
8:49 pm EDT

Dollar Tree two employees fighting in front of customers

The store on College and 27th street in Milwaukee 53221, there is an employee named Amanda, she got into an argument and threatened physical violence to another employee. The other employee quit the next day. This employee has gotten into arguments with numerous people. She comes to work on drugs, the manager, Brittany said because Amanda told her of her demons she doesn't do anything to her. I am an employee in this store and I don't feel safe working around her. On more than one occasion she has threatened violence and in front of customers.

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9:25 pm EDT
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Dollar Tree service at jeffersonville indiana 10th street dollar tree.

I was in the dollar tree on 10th street in jeffersonville indiana i go there with my children to get good dollar deals on food i had a huge cart full of items i got in line and started to put my items up the cashier didnt seem friendly to me at all. I thought oh well she could of had a bad day. Being a single mom dollar tree is the perfect store to spend a good amount of money. Well as i was done the woman behind me waited paitiently and dont seem to be bothered by my items. But the cashier seemed to be apoligizing to the customer behind me as if i was a issue and said iam trying to get u out of here to the customer. I felt it was rude she shouldnt apoligize serving me.i told her thank u and she said thank u in a digusted way. Her name was angela and she wore a skirt. Just a concern i have. And how i felt.

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8:08 pm EDT

Dollar Tree customer service

On 3/20/17 - I was shopping at the Dollar Tree Store in Lake Stevens. While shopping I overheard someone ask an employee named Joanne-which turns out to be the manager. Her reply was a very loud and rude answer "why can't everyone just leave me alone." I have been in there several times in the last weeks that Joanne has yelled at her employees in front of customers-which I find very unprofessional and no way to run a business! I'm afraid if this behavior is to continue, your store will possibly be losing business . I have heard others comment about Joanne's behavior to her employees while standing in the checkout line. I don't think this kind of behavior by a manager is the face of Dollar Tree. Please take this complainant into consideration and try to contain this on-going problem.

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9:23 pm EDT

Dollar Tree unethical behavior

To Whom It May Concern:

I have always gone into this Dollar Store (#3048) & never had a problem!
Until earlier tonight (3/2017 @ 7:45pm), where a cashier (Caucasian female, late 20s - early 30s, Overweight status, long, light-hair color) was speaking in such bluntness & crudity, without using any gestures of respect. As she proceeded to verbally abuse the customer out load, (as others heard her humiliate the customer, while the customer attempted to use her credit card).
The cashier was talking to her in condescending mannerism, which I felt totally sad and angry for the victim, who appeared to have a quiet, & reserved demeanor. I hope this pertinent concern will acknowledge management to train their employees accordingly (the cashier is somewhat new...I've seen her before on previous visits). This particular cashier should be disciplined without pay (simply due to her ill-mannered, abrasive interactions with Dollar Tree Customers. I truly believe that this incident is not the first nor will it be the last scenario. Please reconsider this heart-to-heart complaint & place yourself or your love ones/friends, as to how you would feel wholeheartedly, if they were to ever experience such contemptuous, harsh, discourteous wrong doing, as well as representing herself as an employee of Dollar tree.

Sincerely,
Also A Former Dollar Store Customer (Store #3048)

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About Dollar Tree

Screenshot Dollar Tree
Dollar Tree is a retail chain offering a variety of products priced at $1 or less. Their inventory includes household items, cleaning supplies, party essentials, seasonal decor, and snacks. They cater to budget-conscious shoppers seeking value for everyday goods. Services include in-store shopping and online ordering with in-store pickup options.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".

4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Dollar Tree. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, apology, or any other form of rectification.

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Overview of Dollar Tree complaint handling

Dollar Tree reviews first appeared on Complaints Board on May 25, 2008. The latest review Extremely poor customer services was posted on Nov 13, 2024. The latest complaint An employee of your company is allowing her friends to steal while she turns her head. was resolved on Oct 08, 2021. Dollar Tree has an average consumer rating of 1 stars from 2973 reviews. Dollar Tree has resolved 92 complaints.
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  1. Dollar Tree Contacts

  2. Dollar Tree phone numbers
    +1 (800) 266-8733
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    +1 (877) 755-3035
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    500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
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    Nov 15, 2024
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