Dollar Tree
Reviews and Complaints

This happened on sat afternoon march 26th. There was two cashiers and the store manager. Both cashiers had a line of customers when the phone started ringing. It kept ringing, like no one could answer it. The store manager yelled across the store telling the cashiers to answer the phone. Both was busy with customers. When the manager walked by she was mad cause nether one answered the phone. Then one cashier told her that they didn't have the phone. She said there was one on the other two registers. The cashier and customer looked at each other, really? So, the cashiers supposed to stop ringing and walk away to answer the phone? Really? Customers should come first. That's what I thought it should be in retail.

This has been happening for awhile. The store manager and one of the assistant manager almost always has an attitude. They act like they don't want to help out the cashiers in any way. When the cashier asks for something they get an attitude about it and it takes them awhile to see what they need. Example: backup, change, customer's help.

I just want to work and shop in the store without the attitude and without being afraid to ask for help.

I was at the dollar tree on alexis and lewis on feb 23, 2016 in toledo oh and their phone # is [protected] with my mother-in-law and children in which there was a mgr on duty that i have never seen before she had all of her tattoos showing as well as an open shirt with her chest hanging out and other cx in line were just as disgusted as we were an highly unprofessional! please address accordingly as i have already also left a corporate complaint and spoke to a mgr 2-26-16 from another store by the name of ramon and let him know to inform the store mgr

I work for dollar tree for 4yrs already. Let me tell you, when/where I applied was the best yr there and fun and exciting. They decided to transfer me to a store with a store manager I didn't want to and now I'm miserable. The only reason why I've put up all these yrs is cause I have a daughter and bills to pay. I find myself stuck cause the dm and store manager r friends (but onlu when they are face to face) n tell each other any and everything ppl say to them. My manager let me tell you is lazy and is always in the office on his phone on facebook. Not only is he lazy but also a profesional manipulator. I do so much for this store and company that I get thanked by being yelled at and being belittled by the dm. I honestly feel I'm losing my job over nothing. I was thought and would do company policy and procedures where I first started but here these ppl want to do what and how to do things and say it's company rules. But when asked why by the bigger ppl that come do walk through they just name it on us assistants. When I do to their liking, my manager takes the credit. To top things off, I requested my vacation after the opening of our new store, after all major holidays passed, after walk through were said and done, it got posted but on the day b4 my manager called and said I couldn't take it at that time cause they needed me to go to another store and clean it up for 3wks. OK. Well after that, without being thanked for that either, tell me why my manager said he was gonna take his vacation. After him 2 other assistants got to take theirs also. I will finish this by saying, where we opened a new store to top it off, the customers are so racists and they have no shame to keep it to themselves or stay quiet about it

As a former manager of Dollar Tree on McHenry Illinois I was trained to treat my customers with the upmost respect. However Dollar Tree in El Monte California on Valley and Garvey show no such skill whatsoever. I was standing outside with my small little Chiwawa and I had to run inside to let my wife know that we needed something. On the way out and not the best of terms the clerk had told me not to bring my dog in again. It was very blunt and very rude. I've been asked to speak with the clerks manager and after about the third time of asking my wife and I were on our way out the manager finally came up front when we left. The manager's name crystal show no regard and my complaint seemed to have no validity in these regards. I got the impression that since I was only spending a dollar per item my money didn't matter there. The English register clerk then said that she had told us not to bring the dog in again in English and she didn't know any other way to convey that to us. Understand as we left without coming to any compromise to our complaint we were called meth heads because we are white and we are out on a Sunday shopping not in our best. This was all comments from the register clerk. As a former employee and now a former customer you have lost one. Thank you for making my complaint available

Charles and Cynthia

I have a complaint to report involving a employee from the Brookings SD dollar tree. I understand that there are kids in and out of the store making messes and running around. I know I am not the only parent with kids that do run with excitement to the toy aisle. Myself & my husband and our kids came into the store around 7:30pm. I was in the next aisle looking at some school items, my husband was at the end of the aisle as our sons 6 years and 8 years old were looking at the toys. We heard a voice saying "Stop running, this isn't a playground" I Walked over to see which one of my sons were running. I had ask my oldest who it was. He said it was his brother (who is 6 years old.) They both walked out of the aisle to their father. I took a moment to ask Shannon if that was her that had said something to my son. She said "yes I told him to stop running" I said I would appreciate it if you would've said it with some manner. We exchanges some words in a argumentative way. I admit I did get mad because of how rude she was being about it. I can take responsibility in how mad I got. The only reason why I did was because the way she had talked to him forced both of my sons out of the toy aisle. they didn't even want to go back in that aisle. My son (the one she was talking to) was sad. We don't talk to our kids with a loud tone of voice at all. I tried to make her understand how I felt by the way she had said that to him. We always come to dollar tree and have never had any complications. At one point she had told me to just leave and waved her hand. I did get upset and had said the f word "I would appreciate it if you would've said it with manner.. F" I don't cuss but the way she was talking to me, yes I did take offense to it. And I take full responsibility for my choice of wording. Sandra had came back to tell me I was being rude. I tried to explain what had happened and she said she didn't hear Shannon say anything. Sandra was more of person I could talk to. I continued to look for what I came for. I then went to the front of the store and had talked to Sandra as my husband was. What we were discussing was between my husband, myself and Sandra. Shannon had come up and said she was tired of hearing me complaining about it. That she would keep her kids next to her at all times when she is in a store. Tell me, is this an appropriate way to talk to someone? In a business let alone? Sandra had then said I could call the manager Phil. I asked for the names and for the mangers info. As we went to the cash register to get the info Shannon had came back up towards the register. I had told her "please do not say anything else to me I am trying to get information for the manager" she had then said "Are you buying anything?" Again.. Is this a way to handle anything by talking to a customer. We didn't buy anything or even get to finish our shopping, but still part of the reason for not doing so was because of how rude she was being. Now my husband had a conversation with Sandra. Sandra was apologetic on how we took offense to it. If these two employees were on the receiving ends, would you think they would've took offense as well? That's the point I am trying to get at. Shannon was completely rude towards my family to the point where I started crying. I've worked around many of children and I know how kids are. I know my son was hyper and excited for toys. He is a kid! What kid isn't? I know It's towards the end of her night but the way it escalated did not need to be to the point it was at. A simple "Sorry, I didn't mean it as it seemed." Would've been nice from her, not her co-worker. My son's feelings were hurt, as well as mine. And for her to tell me how to handle my sons wasn't acceptable either. Again that is why I was so upset. She shouldn't have talked to us in that kind of manner. I'm sure it wasn't in her customer service training. Before I got the managers info from Sandra. Shannon said "You can call my manager and I'm sure he'll tell you the same." Tell me to leave with a hand wave? That he is tired of hearing me complain? I understand Sandra's way of handling things. At least she was apologetic about it. After I left the store, returning to my car.. My son was crying. Crying! That truly hurt my feelings to see him cry because in his mind he got in trouble by a woman that he didn't even know. Upset because he couldn't look at a toy because she had told him, " Stop running, this isn't a play ground." And discouraged him to even finish looking for a toy.

I have been an associate and assistant manager of the Jacaranda 4850 store since 2013. I have never had a problem, except that a cashier got rude with a customer and wanted to fight the customer. The manager and myself intervened, while the manager took the cashier to her office I took over the register and calmed and apologized to the customer. This was over five (5) months ago. Previous to my employment I had a fall and subsequently needed surgery. This occurred on 1/7/16. I was put into a cast and could not work. I went on Workmen's Comp from my previous employer. I kept in close contact with my Manager and was told when I could report to work to advise. I was schedule to return February 8, 2016, and reported for work on said date. I was told to clock in and then told that the company was considering letting me go because of the incident of 5 months ago. I am in a state of shock because I am being penalized for standing up for the store and ironing the problem and the problem maker is being rewarded by being given more responsibilities. I am at a loss. I have contacted human resources and left message several times. I would appreciate a response as to my status with this company.
Thank you for your anticipated courtesy and cooperation herein.
Teresa Perez

The dollar tree off lake mead and Simmons the cashier was extremely rude had only one and there at least 20 people in line. Another employee cut in front of me in line. And I complained to security when I entered the store about the man asking for money in front if there store he didn't even respond to me. I will never go back to that store.

Itzamar Gonzales [protected] To whom it might concern, I'm notifying you the unethical behavior, abuse of authority, the abuse of making employees go to work without being clock in. Evidently Mr. Trinity is aware and hasn't taking any actions. Unfortunately, I have been present where this individual Perla which is the manager at Hidalgo TX ridicules her employees, has created a hostile environment, abuses her authority, harrasment, don't give hours to employees. This has to be taking care of because there is employees working either early in the morning or in the middle of the night not properly dressed or even people that are not employed. Employees have been fired unfairly, have been injured without getting treated. So I believe someone should put more attention in what is going on and really get rid of incompetent individuals. I hope you don't ignore this complain and start finding resolutions

12 -23-15 as I was picking up a few stocking stuffers in the toy area of the store I could hear the store manager hollering at one of her associates, I was not shocked because that lady is ALWAYS loud talking her associates and her managers. I think that's why no one has been employed their to long...I'm a regular customer and every other week there is always someone new at the store, there is only a few good people left...wonder how long before she runs them off? #DollarGeneralHereICome

I have been working at dollar tree since june 30 and I have been haven problems the asst. manager dustie Shaffer she has cursed at me around other customers and has made threats that she gone to write me up for picking heavy things up because I'm pregnant and telling customers the same thing not only that she got upset with me cause I was called and asked to work on m day off and I told her I was running errands at the time she told me to hurry up and come in on my day off I had to stop what I was doing to come in on my day off there were already 4 people there so they really didn't need anyone when I got there I told her that I was called in earlier to stock but I was visiting with my child so I wasn't able to make it so then she goes on to say that she want me to do cashier so that the merchaint manager that has a crushed thumb can help lift things and tell the other guys were to put things and I told her that he not supposed to be lifting cause he crushed his hand on dutie but I told her I had things to do and I need to leave cause im not finna work hard and everybody just stand around and do nothing at all so after that she was angery with me and told me I should have said I couldn't work when she called and I did tell her that I told her I was running errands at the time she called me so after all that later that day some co workers at work were standing around and the asst manager called me and left rude message on my phone and not only that she took my hours away just cause I didn't want to work on my off day we have had other employee quiet because of prior situations i'm very tired of her talking to me any kind of way in front of customers and cursing me infront of them other customers have came in and heard her doing it and told me I should quiet but I can't I have a family to take care I really wish someone would look into this and help resolve it please I love being an employee but I can't take it anymore at all. thanks, shaniqua Briscoe cell: [protected] store: Newport ar dollar tree email: [protected]@gmail.com

I am Christy Suttle, 806.440.5225 and I shopped in the Dollar Store on Coulter Ave. in Amarillo, Texas 79109 yesterday, November 24, 2015. On walking in to the store to retrieve a basket, I heard a cashier say, "I thought I get off at 2:30. I just looked at it wrong and I just knew I get off at 2:30." The manager of the store begins to talk loudly and say, " Yes, but the schedule says you get off at 2:00." He repeats that 3 more times than the cashier told him he didn't need to tell her again. This was so unprofessional when all the customers are listening to it. Then the lady in the office YELLS outside her door about schedules and she needed another employee. YELLS consistently and the manager is rambling loudly. I spoke up and said, " Why is everyone yelling in here?" The lady from the office said, "Because I felt like it." I said, " Well, I'll just call your headquarters." She walked into that office and slammed the door. Then the manager came over and walked hurriedly past me and begin to greet me and he continued to walk. This whole store is dysfunctional, disrespectful, and totally unprofessional. You get what you pay when it comes to employee etiquette and training. I'll never shop in it again. Life is too stressful anyway without walking into a place of business and it becomes so stressful, the customer cannot enjoy the experience. This is the 2nd time it has happened and obviously, there is no improvement or care taken on the leadership qualities that your manager possesses. There should be no tolerance of disrespect and mean employees on a customer. I am severely appalled that this is tolerated.