Menu
For Business Write a review File a complaint
Dollar Tree Customer Service Phone, Email, Contacts

Dollar Tree
Reviews and Complaints

www.dollartree.com

Learn how the rating is calculated

1.1 3 Reviews 2970 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dollar Tree Complaints 2970

ComplaintsBoard
G
5:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree employees

I believe there is harassment going on in this store. If could, please contact me asap. [protected], or by e-mail, [protected]@gmail.com. There are 3 employees there and they are all related. They are trying to get one manager out of there so one of them could be put into that position. They don't do there work, always smoking with the owner/manager. Try to tell the owner/manager and she doesn't do anything about it, try to tell the district manager and he does nothing about it either. One of the three is harassing my daughter, ( I am writing this without my daughters and husbands knowledge as they both work there.) calling her a [censored], talking about her to other employees. I would like something to be done if not I will go to the BBB, something will be done about this.

Read full review of Dollar Tree and 1 comment
Hide full review
1 comment
Add a comment
T
T
TDW1980
US
Feb 05, 2019 7:06 pm EST

One can't be manager if so the other two will get fired or have to transfer...Family can't work together if one's manager per company policy

ComplaintsBoard
J
12:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm sorry I've taken so long to write. I have a suggestion that might benefit and store and also your customers. Last Sunday I was at Dollar Tree Store #1924 on Lincoln in Anaheim. After I paid for my purchase, I picked up one of my bags, and unfortunately, it was so heavy, I dropped the bag and the all of the bottled drinks not only spilled out, but...

View 0 more photos
Read full review of Dollar Tree
ComplaintsBoard
J
12:46 pm EST

Dollar Tree store cleanness and stock not available to do boxes stacked everywhere

28 Jan 2019

I went to the Dollar Tree in Manhattan KS and it Very dirty, shelves were emptey boxes everrywere

this is not the first time I have been in this store and have seen it this way

I enjoy shopping in the Dollar Tree however this makes me want to stop shoppping here

I just want to bring this to your attention so that it can be fixed and your buisness will remain in Manhattan

Read full review of Dollar Tree
Hide full review
ComplaintsBoard
K
10:27 am EST

Dollar Tree online purchase

I had to order a case of plastic clear tumblers since not one dollar tree within a 20 mile radius had them available. No big deal ordered them and got a confirmation that they would be there by this last saturday. I am upset since its been over a week and I still havent recieved my cups. An there hasnt been any weather related issues for them not to get here. I was hoping to make personal gift cups for my daughters 2nd birthday, but it looks like I just blew money and will have all these cups for no reason. I am very upset and displeased that has taken so long to receive cups. I will not be purchasing anything off line from you again.

Read full review of Dollar Tree
Hide full review
ComplaintsBoard
I
12:47 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Customer service is very bad. They overcharge me after I checked my receipt when I got home. They lady was talking on the phone while serving me and other customers. She was talking hispanic. On the otherhand one guy employee is sitting on the front of the register and checking his phone. 1/28/2019 time 13:00 Receipt #[protected] [protected] Thanks

Read full review of Dollar Tree
ComplaintsBoard
P
2:03 pm EST

Dollar Tree customer service

I was in store 4414 Oxford ohio on January 27, 2019 at 2:15 pm I overheard a cashier state that the manager left the store to go eat, leaving the two cashiers in store by their selves. I feel this was not appropriate behavior for a manager, what if one of them needed something that they weren't able to do their selves or there was an emergency. I believe the managers name is Bobby,

Read full review of Dollar Tree
Hide full review
ComplaintsBoard
K
10:25 am EST

Dollar Tree customer service

I did not say anything the fist time staff was rude at the dollar tree in Hattiesburg MS at Turtle Creek Crossing. But it happen again Last night. Last night my husband and I were in line of at least 15 customers and only 1 line open. My husband asked if they had any help, yes he was frustrated at standing in line, but others were also. Lady came to open lane, which He asked for, and he goes to lane, she tells him to step to the back of line. Yes it upset us, we left our products and left the store. We like Dollar Tree, even hoping to get one closer to us someday. We live in Magee. 45 miles away. My name is Kay Morgan. My number is [protected].
Thank you.

Read full review of Dollar Tree
Hide full review
ComplaintsBoard
G
12:57 pm EST

Dollar Tree hiring practices

My girlfriend was approved for hiring then the manager told my son's girlfriend about her and my son's girlfriend got the manager to not hire her..i was accused of a sex crime 5 years ago but no evidence thats why they didn't hire her o drive an 18 wheeler and when i get back home i will be talking to an attorney to see if this is in v of hiring practices you can reach me @ 336.470.6571. Thank youbfor your time in this matter..ps. The store is located on Hwy 64 in Lexington.nc son's girlfriend is Angela lanning...

Read full review of Dollar Tree
Hide full review
ComplaintsBoard
J
12:16 pm EST

Dollar Tree management /pay

ive been working for dollar tree its coming up on a yr., and the craziness of the store i work in is well words cant describe it, anyways the store manager sexual harrasses his employees, not to mention is embezzling money from the company, and shorting his employees drawers, so all of the above was brought to the attention of district manager, acting concerned when telling him these wrong on so many levels doings, he did nothing about any of it . also would like to add that theres really just one hard working asst. manager that i work with who really deserves this store more than the piece of [censored] running it now . rest a sured i will be persuing this matter further .

Read full review of Dollar Tree and 1 comment
Hide full review
1 comment
Add a comment
C
C
Chris1977
US
Jan 25, 2019 7:01 pm EST

I hope your manager doesn't see this, he'll probably fire you for talking about him like that on a public site.

ComplaintsBoard
B
5:34 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

1/22/19 associate name chelsey I had all items on counter ready for check out. My stuff was separated from the person in front of me. The associate continue to scan my items with the person in front of me (items). I told her that mine was separate and in very rude manner she scoffs and ask me are you serious? I said yes. She continued to say something under...

Read full review of Dollar Tree
ComplaintsBoard
C
6:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree service from assistant manager

I went into the dollar tree store in Kissimme Florida today. I purchased a few items total of $21.50. I gave the chaser a $50.00 bill which she had to call the manager to approve. That was fine with me. The manager came over with an attitude and told the cashier to take a credit card from me She told the girl should could not give me change. I asked her did the entire store have less than $50. The store was very busy and I am sure she could have cashed a $50. The customer in back of me offered to break the $50. Bill but in a huff she went in her office and came out with the change.. she was the rudest person I have ever met. It makes me feel that I will never go back to that store. Even the cashier was embarrassed for her

Read full review of Dollar Tree and 2 comments
Hide full review
2 comments
Add a comment
C
C
Chris1977
US
Jan 23, 2019 3:56 pm EST

Stores like that rarely have that much change because of robbery potential. Have smaller bills next time and you'll be fine.

T
T
TDW1980
US
Jan 31, 2019 6:35 pm EST
Replying to comment of Chris1977

I know for a fact they have change to break big bills..I work @ one & the managers take from the deposit til or safe

ComplaintsBoard
B
8:16 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The city of Memphis need to step in shut this rag, dump store down supply is just throw every where it's not set up like a dollar tree it's set up like a dump place every thing just throw every where dont mean no harm garage In the back on the side is an eye soreness the city of memphis need to shut it down for disgraceful toward the neighborhood it's the...

Read full review of Dollar Tree and 1 comment
ComplaintsBoard
T
1:02 pm EST

Dollar Tree cheap reading glasses are a fraud!

Reading glasses are a ripoff. They are junk. They are made by melting the plastic to curve/diopter. Only the center of the lens is proper diopter. When reading the bottom of a page, the eye is looking through the lower part of the lens which is NOT the correct diopter and the eye adjusts/squints to compensate; same for when reading near/at the top of a page. Hold the DollarTree/cheap glasses about a foot from the eye and you will see the curvature of the lens. On a good quality pair of glasses, there is NO curve of the image; the page will always be in focus at all areas. Note I bought several different sizes and diopters. All suffer from same flaw.

Read full review of Dollar Tree
Hide full review
ComplaintsBoard
H
10:53 am EST

Dollar Tree store manager

Store Manager was the most rude employee i have ever encountered.

I asked the cashier if there were more batteries to restock since i was buying a bunch in preparation for a storm.

The cashier politely responded to my question and asked the manager. Elsie the store manager belligerently replied loudly and rude "pay attention to your line"

This response was completely uncalled for to the cashier. The line was long because the manager was not helping call for back up or helping ring herself.

I was trying to let them know the shelf was close to empty and there were other customers looking for D batteries.

I responded to Elisie' rudeness by replying "wow that was rude." I asked her "what her position was" and her response was "manager" in a snide and rude tone.

If dollar tree employees young girls who are nasty and rude to their employees, who are older mature adults when they are trying to help a customer then i will never shop at this company ever again.

She needs to be fired. I will spread the word to everyone i know that girl is nasty and not to shop and support a company that allows their managers to abuse their employees.

I want a written apology from that manager and I expect you to force her to apologize to that cashier.

Read full review of Dollar Tree and 1 comment
Hide full review
1 comment
Add a comment
C
C
Chris1977
US
Jan 21, 2019 10:59 pm EST

Wow wanting someone fired. How would you feel if you got fired from a job and had no source of income for months and couldn't feed yourself? You could've bought what they had and went to another store and got more. If you had asked the manager for help instead of the cashier who was busy with other customers BTW, you could've saved yourself all that.

ComplaintsBoard
E
7:18 pm EST

Dollar Tree employees allowing known dogs who are not service dogs into the store with owners.

I'm so tired of this store willingly and knowingly allowing people to bring their non-service dog pets into the store when they shop. It is illegal and nasty. I have witnessed customers telling employees that their dogs are not service dogs and the employees tell them they don't care if they bring them into the store. It is a health code violation by law. Some people are allergic to dogs and the problem is out of control with the amount of pets coming into the store on a regular basis. It is causing ill feelings among customers towards this store and employees and pet owners. It makes real service dogs have less respect and acceptance when there is so many pets being allowed into this store. I stopped shopping at Dollar Tree as it is a nasty place were people have no respect for others or integrity.

Read full review of Dollar Tree and 2 comments
Hide full review
2 comments
Add a comment
ComplaintsBoard
T
7:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree giving the correct change

Why is it that when I go into dollar tree (and by the way I love shopping there) the cashier always asks if I need a bag and if I have change? I have 10 items and they want to know if I am going to carry them out without a bag? I love getting coins back in change. They round up so they dont have to give coins in change. Why is that? That makes their register short! Anyway, I want my coins (pennies especially) and I expect to get the correct change in the future. Thank you.

Read full review of Dollar Tree and 1 comment
Hide full review
1 comment
Add a comment
C
C
Chris1977
US
Jan 20, 2019 1:16 am EST

Most places try to be sparing on using bags to cut expenses and maybe the store was running out of change and didn't wanna short you.

ComplaintsBoard
K
12:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In the year 2018 I submitted two applications along with a most recent updated resume to the hiring managers jessica and chester. My application and resumes were ignored. I was told I would get a call from chester when he was to do the interviews. Chester told me this. He never called me. Jessica also told me when I submitted another application and resume...

Read full review of Dollar Tree
ComplaintsBoard
D
7:12 pm EST

Dollar Tree customer service

I usually enjoy being at dollar tree, especially because I'm a mom and teacher, however today was disheartening for me. My 8 year old daughter had to go to the restroom and the cashier was being lazy and didn't want to walk to the back of the store to open them. I asked her what the problem was she claimed that they "were out of service". This was not the case since others had been in them and no signs were posted. I asked well then what do I do about my daughter? She smirked and sort of laughed and said"I don't know" and walked away from me. I left my shopping cart full of items and let her know I was calling corporate. The way she carried herself and handled the situation was less than professional.

Read full review of Dollar Tree and 1 comment
Hide full review
1 comment
Add a comment
D
D
Dominique Chante BonilIa
US
Jan 16, 2019 9:36 pm EST

I would like to add one more thing. My daughter unfortunately had an accident. Since I was so angry at her I told her that she was stupid. I started slapping her several times. Someone saw me and reported me to CPS. They took down my license plate number. Now I fear that because I harmed my daughter that I could lose my teaching job. My daughter is currently in their care and I am sad.

ComplaintsBoard
C
4:34 pm EST

Dollar Tree the make-up section

I went in to buy a bottle of nail polish and what I saw was shocking! Customers have opened the polish and tested it on everything, it is disgusting, the floor is covered in it too, I took a photo and will attach, I did call up and talk to the "main manager" and she was not helpful at all, I said "why cant you get the polish in sealed pkg and hang up so people dont open them, and she replied"sorry, we cant do anything about it, that is what they send us"and said"yes I know what it looks like, we cant help what people do"and then I told her"did you know there is a gang sign painted on the left of the shelves"? And she said"no, didnt know, maybe we can have someone see if they can cover that up, bye" and that was it, I know it is the dollar tree and not macy's but I do like to go there, but not with that manager not being concerned and the mess I might rethink my shopping there.

Read full review of Dollar Tree
View 0 more photos
Hide full review
ComplaintsBoard
M
3:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is the worse experience a paying customer could have at this location. My husband went into this store just looking for Hot Wheels he looked around for about 30 mins. he said he recently got a fit bit and wanted to get some walking done. he found nothing to buy and was walking out of the store when the store manager approached him and asked him if he...

Read full review of Dollar Tree

Dollar Tree Reviews 0

Looks like Dollar Tree has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Dollar Tree, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Dollar Tree

Screenshot Dollar Tree
Dollar Tree is a retail chain offering a variety of products priced at $1 or less. Their inventory includes household items, cleaning supplies, party essentials, seasonal decor, and snacks. They cater to budget-conscious shoppers seeking value for everyday goods. Services include in-store shopping and online ordering with in-store pickup options.
How to file a complaint about Dollar Tree?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".

4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Dollar Tree. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, apology, or any other form of rectification.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint or review on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint or review, regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or from the company itself, so it is important to stay informed about the status of your complaint.

Overview of Dollar Tree complaint handling

Dollar Tree reviews first appeared on Complaints Board on May 25, 2008. The latest review Extremely poor customer services was posted on Nov 13, 2024. The latest complaint An employee of your company is allowing her friends to steal while she turns her head. was resolved on Oct 08, 2021. Dollar Tree has an average consumer rating of 1 stars from 2973 reviews. Dollar Tree has resolved 92 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.1
515 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Dollar Tree Contacts

  2. Dollar Tree phone numbers
    +1 (800) 266-8733
    +1 (800) 266-8733
    Click up if you have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 3 3 users reported that they have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 22 22 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number
    Orders
    +1 (877) 530-8733
    +1 (877) 530-8733
    Click up if you have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 1 1 users reported that they have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 5 5 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number
    Customer Service
    +1 (877) 755-3035
    +1 (877) 755-3035
    Click up if you have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone number
    Customer Service
    More phone numbers
  3. Dollar Tree emails
  4. Dollar Tree address
    500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
  5. Dollar Tree social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024
  7. View all Dollar Tree contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.