Dollar Tree
Reviews and Complaints

I was in the Dollar tree in Keyser yesterday when I happen to witness a cashier named Adrianna being very flirty and inappropriately touching the store manager Jason. This is not the first time I have noticed this. I have been in the store on at least 3 other occasions that I myself witnessed this type of behavior. I don't know what type of policies that your store has on stuff like this, but as an older woman I find it to be very inappropriate behavior and I am very offended by this type of behavior. A few minutes later when I proceeded to check out she came over and was extremely rude and had an attitude. I would assume that you have policies against employee sexual harassment and that you deal with this situation. It looks very bad on your company to have seen this and I hope you deal with it accordingly

I recently shopped at your new store on 138th st in the bronx, ny. I had the worst encounter with a manager there that is making think i need to hire a lawyer to solve this matter. While i was shopping, i ran out of room in my basket and put the items in my bag that i would be carrying them out in. I didn't hide the fact that i was putting them there and continued my shopping. As i was going to put laundry soap bottles in my basket a manager named cyrus came up to me and accused me of stealing. Now I am 53 years old and have never stolen anything in my life. I explained that i needed more roon in my basket for more purchases but he continued to be beligerent and took my items from me. He also took my basket so i had nothing to put my other purchases in. If i was walking out of the store i could see accusing me, but i was still shopping and never hid the fact that i put the items in my bag. It was wide open so anyone could see. I have anxiety issues and he made things so bad i had to stop shopping and leave the store. I will never shop there again and I will be contacting a lawyer on how to take care of this matter. He had no right to treat me like a common criminal and I am appalled at how he can get away with acting like that towards people. As I was walking out of the store I said I was going to contact his boss and he threatened to call the police on me. I don't know where you found this person but he's not getting away with treating me like that.

I was advised in Columbus, GA that dollar tree has implemented a .01 charge per bag. I was further advised that this charge will NOT be implemented to EBT customers. This is discrimination at its finest. Why is a non EBT customer treated any differently than an EBT customer. I need clarification on this immediately. It is unjust to ask one customer to bring a recycled bag or pay the fee but not ask another customer to do the same. I held on your customer service line this morning for more than 45 minutes. A rep came on and advised she would connect me. It immediately went to voice mail. I have not received a follow up call. I, and many others on social media are very disturbed about this double standard. I would appreciate an explanation.

The store manager shanna at Stanley NC is dating my husband who which an employee there also. They have been seeing each other for some time now. They both should be fired.. she is messing up our family and it needs to stop now. I just wish yall would pay attention to some of y'alls stores and stop this mess.. just open yall eyes please.. ask one of there Male managers he will talk if the money's right. I had payed him and he told me who my husband was messing with there.. open your eyes dollar tree

Thank you melissa Clark byrd

I have called the Dollar Tree on Walker South Road in Walker, Louisiana several times over the last few days.
I always let the phone ring 20 times or more
I have called at least 10 times and have never had anybody bother to answer the phone
That's at least 200 times the phone is ringing.
Has this store closed?
I know the managers there could give a hoot but at least they could do is answer the phone.
Maybe they can't answer the store phone because they are busy talking/texting on their personal cell phone
If this store is still open a district manager should come and clean house.
I will pay more rather then deal with this group of rude, don't give a hoot, just give me a paycheck people

I really don't complain since I am in the field retail and sales but I went into your dollar tree thousand oaks. I was paying for my products and my family and I shop there quite a bit no more after that service. Anyways the boy which at first wouldnt give me his name he said "what you can't read my name tag?" so whathappened was I was giving him the money $0.15 and I set down the pennies on the counter and he threw the receipt at me not handed it there was many witnesses and I said sir there's no need for you to treat me this way i'm a customer he says u threw pennies at me I said excuse me I was counting the pennies out of my hand and I set them down because I didn't hand them in ur hand u treat me like this. I was able to get name he would only give me his first name justin in thousand oaks I hate making a compliantbut this man was so so rude to me I will never ever shop here or my family because he was just so disrespectful to me no apologies for it nothing he cared less.

I purchased 5 bottles of this soda at the dollar tree in lynnwood wash on 1_9_2019 when I got them home my son drank one and said it was gross, the date on the bottles said april 2018 I had the bags they came in and the worker that sold them to me was there and said she remembered but because I didnt have receipt manager was rude about returning them. The product should not have been on the shelf with that date, I am gonna post this on social media so people know that your company sells out dated food gross

On January 8, 2019, around 4 20 pm est, I completed my shopping and entered to only one line available ( Line 4 likely ) . Line was very long and it was extending to middle of the aisle. I was closer to the cashier and there are 4 people were ahead of me. However, in compare with my 8 items held on hand, they all had a lot of more items.. I suddenly saw saw a movement on line 1 and one female employee ( manager Catherine since 2013 ) seemed like she was trying to open another line. I left my place on line 4 and moved to number 1 because of the health concerns I had ( chronic gout and osteoarthritis ). The manager there, Catherine told me line is not open; there are some technical problems with the register and she did not know when it would be open.. I said could wait for a little while.. During that time, problems are resolved and line was open. However, Catherine did not accept me to check out online because I was back on other line ( she was not sure )

She refused to check me out. I said there were only 3-4 people ahead of me on other line and they were already entered to the cashier zone.. She didn't care. This attitude frustrated me and I said I was going to make a complaint against her.. She said she wouldn't care!

I got her tag number and noted ( Catherine since 2013 ). Since this happened after she noticed my accent, I felt like discriminated both based on nationality and handicap..

I teach/taught management issues in colleges and Universities for years and have never faced with such a situation..As an academic, in the management field, I can easily say that Dollar does not deserve care free and discriminatory managers like at their stores..

I left the items whom I intended to purchase and traveled about 15 miles to Dollar Tree, Jefferson City, TN store to purchase the items I needed.

I demand that a proper action to be taken against this Catherine based on inconvenience and pain she has caused.. If this matter is not resolved here, I intend to pursue other channels.

Sincerely,

OZ INANLI PH.D.

STORE ADDRESS: Store #5504
2320 Sandstone Drive
Morristown, TN 37814-2587

We are very, not happy with the decision that Dollar Tree has decided to make with closing our store, "It doesn't make enough money" Whenever you go in there are people, hard to find a parking spot. They should find a place with more parking. So many people are going to be lost without that store. Our town can never have anything. Reconsider Dollar Store. You have so many people rely on this store in the town that we live in. Some people do not have cars and they rely on this. Now there is only going to be one a couple towns up and and down. If you do anything with closing, you should look at the Family Dollar in town. It would be hard for the people working there because they would loose their job, but they can not be making any money.

On 1/6/19, I drove my son to Dollar Tree to purchase three Starledger papers as I was under the weather. I buy these papers solely for coupons. Only one paper had coupons. I immediately called the store and they said they would not take them back. Your receipt policy says you return within 30 days. I guess this is false and misleading. DollarTree is selling newspapers that are not the same when bundled. Mgr told me people take the coupons. I want two free papers next week w the coupons. Why would I buy three papers of the same... just to read them. Please honor this request.

Disgusting store outdated food, water all over the floor by the freezers, the freezers looked as if never been cleaned for years my husband used to work there with Craig I also HV been a store manager for a chain and your manager now stated there freezers were down but never got to cleaning them she stated she threw out the bad food already but I found outdated food in filth. Please clean thus up immediately or I will submit pics to the health department. Thx a concerned Customer

I went to the listed store to pick up my items yesterday January 4th. I was very excited but left almost an hour later very disappointed. The email i received said i have until January 11th to pick up my items but i was unable to get them because the store could not locate them.The manager was very rude. She told me that she could not find all my items. She did not know when the store would find the items and i should try to come to the store again some other day. I asked if i could get a time frame to expect my items to be found she told me no. I finally had to ask if i could get a call for when the items were located. She just dismissed my inquiry with a wave and walked away from me saying "the phone number should be in the file so they will locate it". The least she could have done was to confirm my number on file or offer an apology for the inconvenience of driving to the store. Thisvwas my first time using this service and it has been a big disappointment so far. I am writing this in the hopes of improving your customer service awareness and to get to the bottom of what happened to my shipment.

Love, love, love the Doller Tree but... this store has been a hot mess for a long time. It's the closest to my home so I want to go there, but I am done.
Every time I go in the store is dirty, shelves are empty and merchandise is always sitting in boxes in the aisles. All the other Dollar Trees in local cities have there seasonal things out and this store is way behind. I have seen merchandise that people have bought on You Tube and this store doesn't even have it out yet! (Valentine's Day).

My husband and I went to the dollar tree on West Market Street last night. A woman was named Shannon was working a register. We had heard her page help while we was still shopping. So when we went to check out another register had its light on. My husband simply asked if it was open. Shannon replied loudly in front of several people, "this is where I'm standing". It was very embarrassing and humiliating. I told my husband we should put our 12ish items back and just go to walmart. If people don't like their jobs they should be behind a desk and not in the public. We will most likely nothe returning to that location again and maybe none. I will do my Google maps review as they ask for my pictures and reviews often unless something is done about this. When I go shopping I expect to be treated as a human. I'm big on posting options and reviews and people's constantly asking me about deals and the best places to shop. I will no longer be telling people about the good deals you all have on somethings. I hope you can train your employees to be kind and curious. It's bad enough that most of our local dollar trees are a mess and barely stocked. We was there trying to find phone wall chargers but ended up without that and a bunch more things. I needed about 6 of those and a few usb and c chargers but there wasn't much of anything left. I just wanted to bring this to your attention because I'm still upset and so is my husband. I wonder how the other customers felt listening to such nonsense as well? It was beyond rude and uncalled for. Thank you for your time and sorry I had to waste mine.