Dollar Tree
Reviews and Complaints

I have shopped the 32 Auert Ave, Utica, NY store # 1403 for a long time, but recently the store has become extremely unkept and dirty. The floors look like they have not seen a vacuum cleaner or broom in weeks - and the carpet is absolutely filthy - multiple large stains throughout the store, and just plain worn out. It makes the whole store look awful. It never used to be like this. On a positive note, the store has a good selection, the displays are neat and tidy for the most part, and the cashiers are always pleasant and helpful. Today was the second time I have been at this store in the past 2 weeks, and it is looks worse than ever. If I were to guess, I would think that this store is scheduled for a closing, and the company is just letting the maintenance go. I would hope that is not the case, as there are always many customers patronizing this store location. This location is very convenient for me, so I'm hoping by bringing this to someone's attention, that the cleanliness of the store improves. Thank you for your time.

I have patronized the store # 3575 in Niagara Falls for nearly 3 years, shopping dozens of times without any problems. However, when a problem does occur, a manager named Barb might appear, and she is horrifically hostile. Today, she said if she ever saw me again in "her store, " she would call the police and have me arrested.

Must I avoid the store henceforth?

On 8/14/2018 I visited store 484 in Woodsyocm, Georgia. When I was checking out my boyfriend made a comment that offended her. Shaun was her name according to the receipt.

My boyfriend didnt mean any harm in what was said. Shaun has multiple piercings on her face including a larger nose ring. He said that looking at her face made him cringe. He never meant her looks made him it cringe, he just couldnt imagine the pain.

So he asked a few questions about her piercings and wanted to know if it was painful. She responded to him saying "youre weird. [censored] you." He listened to her and apologized. My boyfriend actually has brain trauma from an accident. He has a 8 plates and 16 screws in his brain. His trauma sometimes causes him thinking trouble- he doesn't realize he says things the wrong way.

I do believe that her response was very inappropriate. Nobody shops at a store and wants to hear "[censored] you" when checking out. I understand how she might have taken it personally but her response was not the way to go about it. In addition, other customers overheard what she said.

I tried to interject and explain that he did not mean to be offense. Instead of calming the situation or changing the conversation she responded with cuss words.

I think this associate, and possible store manager, need additional training on customer service. It was never his intention to offend her so much.

Was just in your store in Valdosta on Norman Dr. The store in disgusting. Dirty, messy and unorganized. Stock sitting all in the way so you could not get down the isles. Employees playing over the PA system. The floors looked like they had not been cleaned in forever . I love shopping at the Dollar Tree but this store is just awful.

The lady that cheecked me out was very nice...

An employee at one of your establishments was entirely rude to use. She was really bossy and mean. My friend and I wanted to pay separately. She started putting all of our stuff together when we specifically told her not too. And she was being real for a lack of a better word [censored]y. This employee ruined my day with her attitude. Her name is Assatta and this was at Stefko Blvd

I asked where the toothpaste was and then when I went down the isle I heard her "Tanya" say " if that white bi$&@ asks me again for toothpaste I'll brush her teeth myself". I was so offended and then talked to the manager and she did nothing, she laughed. I will never go back to this store and will escalate this issue to the BBB and corporate. I am extremely upset and will not met this go. My email is [protected]@johnmarshall.edu and will retaliate because no one has even tried to resolve the issue.

How in the world did this woman become a manager. She is very rude to customers and store employees. If she don't agree with her employees she gives them 3 hours. She does not deserve this job. I and telling you if you don't checkout what going with her you will regret it.She puts her wig on in front of customers. She snatches things out of employee. Hands. When she hires people she talks on the phone to her mom and court house.

I ordered 3 items from the dollar tree website, I and one of the items had to be mailed to my home, and the others qualified for in store pick-up. I specified on my order that this item needs to be mailed in Myrtle Beach, SC! I used PayPal to complete my order, with a credit card that has a billing info that I haven't updated in Los Angeles, CA. I called twice and emailed about some sort of reimbursement because my mom had to forward this box to me and pay for it to be sent here in South Carolina from California! I sent a screenshot of my order to the person assisting me the first time, and all she mentioned was that I have an in-store pick-up on August 13. I already knew about my pick-up date because I went to the store and spoke with the manager! On the second phone call, a male representative was the one TRYING to assist me but he was very rude and told me it was my fault and they can't do anything about it! That just made me VERY UPSET because I know how to order things online and I did specify where this item should be mailed! They will not even try to compensate me with anything! Either a reimbursement for my mom sending this box of item to me, a refund, or anything! This is rediculous! I will email every dollar tree email I found on the internet until someone tries to do something about this! This was not my fault! I specified where this item has to be ship! I am not dumb or stupid about ordering things most specially because I need this item for my wedding on August 18! I need someone to at least admit that this was on them and not mine! I will give this a week or so to see if anyone will ever attempt to do anything about this issue! Order Number: EC4453922

I was waiting in line when a worker walked past the registers and said "eenie meanie miney mo catch a [censored] by the toe". She then said "oops that's how I was raised, guess that's not the right word." The customer ahead of me said no that's the right word, so that's when I said no that's not the right word. I was horrified that anyone would say that, let alone act as if it was acceptable.

I visited your Lindenhurst, NY store located on Wellwood Avenue today 8/12/18 with my 16 yr old daughter. Although she prefers the Dollar Tree on Montauk Highway because the isles are neater this location was more convenient today.
While checking out there was only one line open. The cashier called for cashier assistance and another lady opened her drawer. While doing so she spoke out in a very stern voice for the next customer in line to go to isle 3. That was the lady in front of me and I followed her. I loaded some of my items into a basket I was also purchasing onto the belt. As the cashier began to ring up my order she told me in a very unpleasant tone that I needed to remove the items from my basket. I did so. She had a scowl on her face the entire time she rang up my $34 purchase. This is not the first time I have felt unwelcomed and treated coldly in this location. I feel there is a lack of customer service training in this particular location, as my family are fans of all the other local locations of Dollar Tree. I will not be returning to the West Babylon store.

Hello: I was in the Dollar Tree Store today, Sunday, August 12, 2018, at the 1976 White Mountain Highway location in Conway, NH. As I have in the past I submitted my personal check for payment for my purchases. The scanner would not accept my check. The cashier said the reason was my check design; all checks have some sort of design on them. She said it was a new scanning system. I was FORCED to pay with my credit card. What if I didn't have a credit card (believe it or not some choose not to have them) or cash? The cashier further added insult to injury by saying "checks are extinct"!

I consider this discrimination by Dollar Tree because I chose to use a check to pay for my purchases. What!

I am not happy, and I am definitely not happy with the cashier's insensitive remark to me. What made her think it was okay to give that opinion. She is representing your company. Is this type of treatment in Dollar Tree's company policy handbook given to their employees?

Too bad there isn't a link within your website to let NH Better Business Bureau know.

Elizabeth F Kelsea
North Conway, NH 03860
[protected]@gmail.com

Dollar Tree employee (Savannah) threaten me about 4:18 pm address 214-50 Jamaica Ave Queeens NY 11428 she was very loud and yelling when I came in the store with my 12 year old granddaughter with her he other cashier but my problem started when she yelled next I proceeded as Savannah rang up my item I said can you put the lemon juice in a bag with the other things she said "WHAT Do you want I'm double bagging it I told I didn't need double bags she became rage while sucking Her teeth and let me know that "I GET OFF at 4:30 I'll see you outside ! I took this as a threat deal with this employee please before I contact the POLICE again I feel threatened i will no longer go there til she is MOVED my concern is she will follow through on me or someone else I am a Senior and cannot be afraid when in your store Thank you MS Dockery [protected]

While in my car about to leave on August 9, 2018 at 10:30pm I witnessed a woman who identified herself as the district manager stop an employee after hours while he was on the way to his car and she started reprimanding him in the parking lot where anyone could hear her. She was degrading and used unprofessional language. As a customer I found it completely unprofessional to have that kind of talk outside of closed doors and where the public could be witness to it. This went on for at least 15 minutes.

Today, August 10, 2018 around 2pm I walked into the Dollar Tree at 4873 W. Commerce street. I am truly disappointed in the Dollar Tree stores and confused as to why they are in such disarray. If I had to work there, I would be humiliated and embarrassed. I know the Dollar Tree stores located in the wealthier sides of town do not look like this. Is Dollar Tree fine with allowing people that are less fortunate to experience this kind of shopping...they don't deserve anything better?It's unacceptable.
The floors and walkways are a dangerous safety hazard. Every isle (and I mean every isle) has merchandise tossed on the floors, the shelves are filled with random items that don't belong and are falling off. Boxes were filled with merchandise and left stacked all around and walking through the isles difficult to say the least. Not only was it tough to find what I needed, it was challenging to walk without tripping on things.
This was an awful experience and I feel very bad for those employees working there. Dollar Tree needs to hire staff full time and allow plenty of additional hours to keep the store safe, clean and maintained all the time. What kind of company allows their employees to work in an environment like that? Have they no respect for their customers as well? The higher-ups in the Dollar Tree chain should be mortified and ashamed of how they allow their company to operate a business. Remember the customers choose where they want to shop and without them, there wouldn't be a company. Your employees working lower on the ladder deserve a nice place to work. Please fix it.

I frequent the location on Baseline and archival regularly but today was TERRIBLE. The cashier and management on the 8:00 a.m shift were the rudest, unconcerned low level customer NON-service givers I've ever encountered here.

I went in needing balloons to which the casket says "We don't have no helium." I replied, "ANY helium." I then asked did she know when they would have any to which she replied a cold "NO." Then I asked if asking her manager would be asking her to do too much. She rolled her eyes and said, "No." as she yelled across the room to her incompetent manager;

"Do you know when we're getting helium?" And her "manager" yells back, "NOPE". I'm sorry, WHAT? Nope? Not, a, "I'm not sure ma'am, but we've been out for a few days." Instead I get a "NOPE" from across the room and when I went over to her to ask who else besides her could I speak to she tells me with an ignorant grin on her face "I'm it."

Then says "we've been out for a week." I called her a liar because I was JUST there Tuesday and a man purchased a large supply of balloons. I told her I'd be contacting her corporate office and then everyone's attitude changed.

Just because it's the DOLLAR TREE doesn't mean we should receive BOTTOM LEVEL, LOW BUDGET SERVICE.

Last Wednesday, 8/1 I was told that I had to leave the store in Wilkes-Barre. I was trying to locate Gatorade, which I found, and while I line to purchase the items. I was told that I needed to immediately leave the store. I asked why, and was informed that I was a shop-lifter, who was seen stuffing my backpack with items on a previous occasion. I had been in the store previously to purchase drinks, stationary and other staples. I live in Scranton, nearby. I stopped in the Dollar Tree prior to going to the Osterhour Library. I go to downtown Wilkes-Barre about once a week. I was told that I was recorded on videotape shoplifting. When I asked if I can view the video, I was told no, that the manager was not in. I returned the next day, and inquired to the first cashier in the store if I can talk to the manager. The cashier got the manager, who I discussed the situation when. It turns out said cashier was the one whom insisted that I was the shoplifter. I asked the manager if I could review the video, and was refused. She told me to leaves the store at once.
I should not have been treated in this shoddy and unprofessional manner.

Thank you,

James O'Hara
1123 W. Locust Street
Scranton, PA 18504
[protected]@yahoo.com

I bought a gift card online and after over a week had not been mailed. I was told I would get charged when the gift card was mailed out. after 1 1/2 weeks I got a cs rep from dollar tree emailing me.

and after 2 1/2 weeks I called again. I did tell them my daughter did get it
Then they said- well how are you going to pay for it. I said the payment was authorized through paypal and still pending on dollar tree's part.

they said I would have to repay. I said no way. She said well then they can make the gift card unusable. i said- THEN DO IT!

I then emailed pamela the [censored] from dollar tree and said to clear it from my paypal account she would need to contact paypal.

all the [censored] did was send a picture of the transaction saying it will not be good after august 19th.
I said to her so you are just going to sit on your [censored] and do nothing. what a [censored]

never ever buy a online gift card from dollar tree
I do not trust them one bit to not try to get that money anyway

I am an employer at the Dollar Tree in Mt. Sterling KY. Store 1127.
We have had no SM for a month now so it has been hectic, plus having to deal with inventory. We have this manager outside of our district at the time from ashland ky store her name is kerry wilson. The soul purpose of her coming into our store was to help with get this store where it needed to be due to inventory. Mind yall this store is a model store, it looked like a model store when it was first built in its new location. But now it does not because of poor leadership from both SM's and DM's. Anyways, this Kerry woman has not been too friendly with any of the employees here. She is very disrespectful to everyone. She talks to us like we are beneath her. I have tried to tell on her but it is not working at all. She started talking to people this way on DAY 2 of being here. Every employee that we have is threatening to quit, we are short on employees already we can not afford to lose any more. I am threatening to quit also if nothing is to be done about this woman. Her attitude is uncalled for, and she is not very professional at all. I feel like is there to harass anyone and everyone that she can. It is getting too out of hand and i can not bear another day working with this woman. This has been complaint #2 sent out to you guys about this woman. THIS IS A SERIOUS ISSUE.

On Tuesday August 7th 2018 I Lisa Porter went in to the dollar Tree in brookehaven pa around 2:00pm with my son. I was looking for a storage container and I couldn't find it so I asked the girl who worked there she was up front and another girl said I'll help you come this way I said great thanks so we go over to the storage containers and she picks up a small one and says here I said I don't need a small one I need the big one so she got the big one and shoved it in my hand and walked away with an attitude I looked at my son asking what was that about he said he don't know so I asked the girl what was the problem she turned around and came at me with her finger in my face saying I was rude to her house I said was I didn't need this moment so words were exchanged and she told me she was going to punch me in the store and she

To Whom It May Concern
I am writing in regards to having difficulties exchanging a product that I purchased at dollar tree. The store number is 5312 and the address is 7802 Metropolitan Avenue Middle village NY, 11379. I purchased 20 pink party cups in a plastic wrap on 08/03/18 15:19 and my sales associate name was Joshua at the time. These specific party cups I found in the party section where the table cloth and paper plates were located. Today on 08/07/18, I went to the dollar tree to exchange four products all together with the receipt. A cashier yelled out to the sales associate today which his name is Justin that in order for him to do an exchange he needs to call the manager. The manager then came out of his room and said what are you trying to exchange. I took the items out of the bag and then he said in a sassy voice "you got the receipt'" I said yes, I do. He went slowly through every item to make sure that all my items were purchased at dollar tree so he started calling them out one by one. I walked away to place the shopping cart back and he called out "Mam" i'm sorry but one of these items you did not purchase here. I then said all items that i'm exchanging were purchased here. He then told me that he has worked in that store for three years and he has never seen that item. I proceeded to tell him that that the item was purchased here. He began arguing with me that no it was not and that I must have purchased it somewhere else. I was extremely furious at this point because he insinuated that I was lying about a product that I paid a dollar for at dollar tree. It isn't so much about the price but more about the principal in this scenario. He handled himself in an extremely unprofessional manner. On the receipt it does say red party cups but I assure you that those party cups were purchased at dollar tree and if I paid one dollar for an item I should be able to exchange the item at the store in which it was purchased for something else. I told him if he didn't believe me he can go back to Fridays camera and watch me purchase the item. He then said " Mam I aint going to do that" and " I aint trying to argue with you". I am extremely disappointed because I shop at dollar tree frequently and I have never experienced customer service like this yet alone the item is in a closed container with a plastic wrap. It is extremely disappointing that I was unable to exchange unused cups with a receipt because the receipt said red although the cups were pink. I think that this is unfair and not my fault that I purchased an item I had no idea dollar tree didn't carry. It was not a problem For dollar tree to charge me and take my money for this item and then give me a hard time time to exchange it.

Regards,

Erica