Dollar Tree
Reviews and Complaints

I was at a grduataion party Sat. June 23.2018 and while sitting at the table with cake I had my elbow on the table and the table cloth had a rim around it with different colors and the green dye rubbed off onto my white sweater the dye has ruined a $40 dollar sweater as it won't come out. Thought I would pass this on so other people don't have this problem. I do shop a lot at the Dollar Tree and will contiue to do so, I will just be careful what I buy. I thought this information would might be interestedin knowing.
Thank you Jane Barkus

The cashier named jamie shes short brunette white lady told my 6 year old daughter to "shut the f÷×*" up and when i said excuse me she said "excuse you" "for your loud [censored] kid" so i left. This happened on wednesday 06/21/18 between 9 and 11 am please see to this i can tell shes on drugs i encourage you to drug test this employee quickly. I have never felt so disrespected in my life i should file a law suit but would be happy and satisfied to not see rhis disrespectful woman there again. Or i will be filing a lawsuit . this has me outraged and ive lost sleep over this.

This is shavon whitter I was working there and I go to work and told I was no longer work there over lies the lies was that's I was rude and hateful to other workers and I was never rude or hateful to them and I've never told any one they had to be done with there job before they can leave now Mary on the other hand was always yelling at the managers and costumers heard her do it and so have I anymore question u can call me at [protected] or send me a gmail at [protected]@gmail.com

Store# 426
1914 Keystone Dr.
Erie, PA [protected]

I was in store for buying few items and when I got back to the line for checking out, there were exactly 11 people in the line. Only one cashier was on pen and when I request the manager who was the only one was not wearing formal dollar tree uniform for opening an other line, she start walking fast and with a very bossy and attitude voice said: " you need to wait".
When I called to the store for asking her name, I did not receive any acceptable answer. Who ever was on the store phone was pretty much helpless and tried to not giving me right information. I would like to receive an answer by email from Erie, PA headquarter, who is responsible for this store and I would like to follow up this complain. Even if it is nessacery I don't mind having a meeting with headquarter or superwiser of dollartree branches of Erie PA regarding this issue. If this manager feels only low income people come to this store and tries discriminating dollar tree costumers, then this would not be good for me and others costumer to shop in this store and for sure for this good company.

Thank, Hamid Giahi
[protected]@yahoo.com

Recently I just bought some firework sparklers. Me and my 10 year old sister went home to go light them and when I lit mine it was fine at first but I was just holding it and pieces started flying everywhere. One piece flew on my shirt and it went through and burned my skin. I tested another sparkler to see if anything would happen and of course pieces flew everywhere. They are not safe at all! Especially for little children!

The dollar tree in jennings louisiana have not had air conditioning in two months...

Very very disturbing how you expect these ladies to work doing freight in 100 closed up stoor so stuffy they cant breathe.
I see a lawsuit coming. Last time I was in their a elderly lady almost passed out.

How can yall do this to your employees... Oh wait. Its bc they young. And dont know better. Everyone is reporting to the health dept as well. Local papers. Etc. I hope these ladies are well compinsated...

Kristi broussard
[protected]

When I was visiting the store today in Fleming Island an elderly customer fell outside. I was at the cash register and a lady was ringing my items up when it happened. They were also having inventory done today. A lady with the inventory company said we needed to call 911 because the lady had fallen and wasn't moving. The woman ringing up my items called for a man and told him to call and he asked why. Then he knocked on a door and told a different gentleman to call and he responded with "why". They all had conversations about why they should call. I finally used my cell phone to call 911. When the operator asked me for the address the employee could not tell me. She instead had to wait for someone to tell her. By the time she figured it out the operator had already found the address. I was off the phone with 911 quickly and the employees were standing around looking outside. No one went out to check on the lady or see if she was ok.
I am shocked at how long it took for anything to be done...only for me the customer to be the one to finally call in the emergency. There was a lack of importance to the accident. I will not be shopping at this dollar tree again. The employees need to be trained on what to do in case of an emergency like this. The elderly woman was left laying on the road in Florida waiting because she couldn't get up. Luckily I quickly acted but I hate to think about how long it would have taken if I was not there.

On June 19, 2018 between the time of 3:15pm-4:20pm, my kids & I went to one of your stores.
4241 W.CampWisdom Rd a, Dallas, Tx, 75237.
I don't know the employee name, but she was on her cell phone texting as my kids & I approached the register. She never spoke at all the whole time and she didn't get of the phone for awhile, I remained calm, because I didn't want to act crazy in front of my kids. But that was very disrespectful to do to a customer & in front of 2 little kids. I've never received that kind of customer service from that company & I didn't appreciate the horrible customer service. So my you Please roll the cameras back to see exactly what went on and have a long talk to that young lady about Great Customer Service.

I purchased multiple items from your store on Mt Hope in Rochester, N.Y. today. Upon returning home I emptied the contents and tossed the bags along with the receipt. I took notice that I had purchased the wrong product a short while later when I went to use it. I went to my home store to exchange it for the same brand product just deep conditioner instead of the leave-in. As I entered the store I started that I just wanted to make an exchange. I was told we need to see the receipt. I stared that I had just purchased this item along with multiple others. The Manager said, " I need the receipt in order to make return". I stated that, " I just want to exchange it". She very rudely said as she clapped her hands, "You have to go back to the store you brought it from to then". I find this to be very unprofessional and rude to say the least. I have never felt more disrespected, especially from someone im leadership. An essential class in customer service and leadership would be very beneficial for this employee. I am a very loyal customer to this store and visit here frequently. This really was a terrible shopping experience in your store today, thanks to the store manager.

I went to dollar tree in hamburg pa I went to the bathroom this lady who I think was manager went to the bathroom after me I left my wallet in car couldnt shop she stood at the door with her hands on her hips she had blonde hair older woman she watched us drive away how rude I dont like being watched when I go to the bathroom I am not a theif this lady should be fired so unprofessional dollar tree in hamburg pa

I was in dollar tree located at 5080 e bay dr #6, clearwater, fl 33764 (tri-city plaza) and heard a woman cursing and going on about a guy named david and how he is a joke and an [censored]. I went around the corner to the same isle and it was an employee! Her name was Lisa. I politely asked her now to use such vulgarity as I had my little daughter with me she rolled her eyes and gave me a stank look and said I quote if you don't like it don't shop at this [censored] store. There's one located in largo mall and she walked away. I have never been treated so disrespectful at any store i've ever shopped at! Definitely will not be going there again!

I shopped at the Dollar Tree in Greenville SC at the Cherrydale location off Poinsettia hwy. I got about a half shopping cart of items as I was about to exit the clerk who checked me out informed me I could take my shopping out. I have lower mobility problems and walk with two cans nobody tried to assist me out. I left my cart there while I went to get my car and parked as close as I could got out to go back in the store get my things and nobody offered to help me I struggled so bad. I will never go back there ever. Anybody that disable like that will not work. The other location don't do this about the cart. I understand the staff is following the rules, but they could assist a person like me. If the could have told me the rule when I first entered I wouldn't have gotten so much. It was to much strain on my legs by did'nt have a cart or a person to help. I guess crime is really bad in that surrounding area, but many disable people who have a difficult time standing & walking depend a cart I suggest changes need to be made.

May 22nd 2018, I was in line, behind a customer who had 10-15 items, I did not know he was the store Manager at the time, he had just got finished with his customer, I went over to his line, he closed his line, I made a gesture like oh wow you are closing, he immediately said you are next at the other line, I said can you take one more, I only had 4 things, he said I have something else to do, and you are being rude and inconsiderate, in front of everyone in the store. I was embarrassed, and it was totally unnecessary. The store #1734/ 2646 west horizon ridge play. I have tried to call the corporate office several times without a response. I tried to call the store, and the Store Manager argued with me and hung up on me.

On 6/15/18, I went into the Dollar tree located in Raytown, Missouri on 63rd st. Our check out lady's name was Faith. I hardly got a greeting, She moved slow as a snail wrapping my glass, she just stood there without telling me she was done ringing up my transaction or giving me a total, and I'm assuming it was because the music blaring from her right headphone and her pulling it out to change a song may have had something to do with it. I usually don't complain, but it was clear she forgot she was at work and the customer service, well, lack there of, was horrible! I think she may need some retraining. Thank you!

This is the store located in Paris ky. I waited for a cashier for awhile when she shows up she doesn't speak to us. I keep saying we would like two balloons. She ignores me and keeps ringing my stuff. I finally told my kids to go pull two balloons. My kids go around and she pushes them and tells them they are not allowed back there. I left my merchandise of over 100 dollars and told her that was rude and I will not being buying anything she rings up. I make it to the car and put my three kids in and call and ask to speak to the manager. She rudely kept making comments of my child crying. She nicked me when I said he was a baby. I am just shocked that these two women work in public and does not know how to treat people.

This store is ALWAYS hot. The employees are there working everyday in this heat. I've never heard them complain, yet I can see the sweat on their heads with my own eyes every time I'm in there. There has to be a better solution. They don't complain, yet they're there with smiles on their sweaty faces happily taking care of the public's needs. Please correct this situation.

Purchased 2 drinks mountain dew and pepsi.Got inside my car to drink one and top area smelled like mildew.Opened the other and the same went inside to get refund and was told not if opened I couldn't get a refund.I am very disappointed about not getting a refund and like they didn't care about the situation.
Dollar Tree Store#2898
Expiration date aug27 2018 n sept03 2018

On yesterday June 14 2018 I went to shop at the dollar tree in Montgomery Al on mobile hwy where I always shop and it's so convenient to my home. On yesterday around 3 I decided to pick up a few items as usual. When I first walked in I notice a long line only one register open but the cashier and older women was trying to get the customers out as quick as possible. As I picked up a few more items I also notice the manager who was very intoxicated and this haven't been the first time I've seen him like this very unprofessional am not sure if I'll be shopping at dollar tree anymore.

I shop at the Dollar Tree at 11250 Old St. Augustine Rd. all the time. My daughter has use the restroom several times at this location and the women's restroom has been out of order forever! Therefore we have always been told to use the men's restroom. When my daughter tried to go to the restroom on 06/14/18 @ approximately 7pm a women stated "excuse me what are you doing back here (with an attitude) I advised my daughter has to use the restroom she stated did you get permission I stated no she use this restroom all the time. She stated it's out of order I stated yes I know the women's is out of order it's been out of order forever we have been told to use the Men's. May my daughter use the restroom she said no it's locked and not open to the public! There is NO sign that states you must get permission before entering or there are no public restrooms I later found out the women I was speaking to was the manager of the store, she was no where near professional the way she spoke to me. I shop at Dollar Tree pretty often and have NEVER had an issue and my daughter has NEVER been refused to use the restroom which is the one working. She then went on to state they don't allow the public to use the restroom because they steal out of the boxes in the back! I asked for her manager and her name and she wrote down Detra but refused to write her name down which is Shay. The way I was spoken to is not acceptable and if the store #260 does not allow the public to use the restroom it should state that information on the door, it only states no merchandise allowed and my 7 year old daughter had NOTHING in her hand.

I am appalled at the rude, condescending manner in which the store manager speaks to her staff at the West Market Store, Greensboro NC. I have never seen anyone be little or speak in a more hateful tone to her staff than the current store manager, Debbie, does. She never comes out of her closet (office) to help do anything when I am there except to blow up a balloon or two or to speak down to staff. If she has done something, which has been rare to my witnessing she will not even clean her area. I saw her tell another employee to clean her area and empty her trash. Damn if you do, Damn if you don't. Guess they don't have a choice.. they have to do it even if they don't want to just to insure a paycheck.

I have watched her being so hateful to staff Its a wonder why the staff stays other than they must need the job because I would have told her what to do with her comments. The last time I saw her, she had gone to the back area, so when I came out of the bathroom she was standing in the storage room smoking her cigarettes while everyone else works. My understanding is there are no indoor smoking areas in NC. Am I right? Will anything happen to her, probable not.

I use to spend several hundreds of dollars each week at this store. Since she has been there my expenditures have gone from several hundreds to less than $25 per week. I know that doesn't matter to you but to the rest of us out here it will start to add up. I am not going into a place where I feel disrespected by the store manager (not the staff), she doesn't nothing to keep the deodorants filled, dog & cat treats filled and baby supplies are next to nothing. I had to go to another store to get what I needed because it was too much trouble for her to see if she had any in the back. At least the other managers, check for me when I've needed.

Finally, you need to invest in an air conditioning system for this store. I have not seen a business that doesn't want to have an AC unit on during the hot months. I just don't know how you can ask staff to wear pants, smocks, etc... if they are in 90+ degree rooms.

Dollar Tree needs to pony up the money and make the location great again. Pay for the AC to be installed. Fire the current manager, as Debbie is no asset to your firm, and bring in a backup team, to work with the current staff, and get that stock out. This would prevent the employees at the store from always telling us we are trying to get them out.