Menu
For Business Write a review File a complaint
Donatos Pizzeria Customer Service Phone, Email, Contacts

Donatos Pizzeria
Reviews and Complaints

www.donatos.com

Learn how the rating is calculated

1.0 26 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Donatos Pizzeria Complaints 26

ComplaintsBoard
C
11:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Donatos Pizzeria Mariachi pizza (twice), big don

Tuesday August 18th... Ordered Mariachi Beef Pizza, received Chicken and it was overcooked, Big Don Sub, asked for Marinara sauce on Sub, supposed to come that way, no sauce, and it was cold.
August 23rd, thought I'd try it again, Mariachi Beef pizza, crust was burnt, very disappointed. Was told one hour before delivery, received in twenty minutes, and there were pepperoni on a Mariachi, no pepperoni was not ordered on the Mariachi, menu states only Beef. or Chicken. Twenty minutes for delivery was much appreciated, but again a problem.
On the 18th, our pizza was replaced, but no marinara was sent for the Big Don.
Love Donatos pizza, been a customer for quite awhile., but can it be done as ordered next time?
Thank you for your time and attention of this matter
Cindy McCloud
1942 Hiddengate
Columbus, Ohio
43228

Read full review of Donatos Pizzeria
Hide full review
ComplaintsBoard
P
4:58 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I live in Mt. Vernon, Ohio. On 3/26/20 I ordered a peperony 100 pcs pizza. When it came I called them and told them I got a plain peppery with about 3" of crust all the way around it. After we talked they said the would credit my account for $10.00 for the misstake. This is 4/11/20 I just looked on line at my account, and there is still no credit for the...

Read full review of Donatos Pizzeria
ComplaintsBoard
W
8:18 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Very rude people hung up on me they said 45 min wait and it's been 2.5 hours. I called they have me a 25 in store credit 30 mins later I called back and asked if the driver could be called to see how long she hung up on me. I understand that Friday nights is very busy but they should keep us informed now out pizza is cold. So we got a free cold pizza that...

Read full review of Donatos Pizzeria
ComplaintsBoard
M
10:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

At about 7:45pm on Sunday 10/07/18 my husband and I went in this restaurant. A girl waited on us at the counter. I ordered 6 boneless garlic wings and a side salad. My husband ordered a medium pizza with sausage. mushroom and pepperoni. They brought my side salad right away. Then my husbands pizza came. My order of boneless wings didn't. The girl at the...

Read full review of Donatos Pizzeria
ComplaintsBoard
C
10:48 am EDT

Donatos Pizzeria They didn't deliver order and provide fake promises

I was seriously disappointed in the company Donatos Pizza Corporation. I ordered pizza and chicken wings from them, but I waited about 2 hours and nothing was delivered. I called them several times, but each time I heard only fake promises and excuses. The rep told me that they had busy time and they would deliver my order ASAP. But nothing. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

Read full review of Donatos Pizzeria
Hide full review
ComplaintsBoard
T
5:28 am EST

Donatos Pizzeria Scam, dishonest company and staff

I applied for a job in the company Donatos Pizza Corporation. Everything was ok, but the representative from one store offered me to work 20 hours per week for free. What the hell was that? Of course I refused and denied to work for him. Real scam. Don’t listen these people, they are scammers, who want to receive money and that’s all. I wonder if there are other people, who had the same experience. Let’s share views about this company.

Read full review of Donatos Pizzeria and 2 comments
Hide full review
2 comments
Add a comment
R
R
Rochelle Mercurio
US
Nov 13, 2023 10:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a large hot and honey pizza and they didn't put the hot and honey on it. I called and was on hold for 20 minutes so I hung up and went up there and the manager argued with us saying they put it on it. We order from them every week and spend alot of money. I'm wanting my money back or a free pizza. Ordered on November 1st 2023 at 7:30pm.

J
J
James r abbott
US
Apr 25, 2023 8:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ordered the same sandwich I have for almost 10 years without cheese as i am lactose intolerance

Sandwich was prepared with a little amount of cheese so didn’t notice till a good amount was eaten

Have been sick all night since eating the sandwich

Order #86 on ticket received

Big don Italian no cheese

Donatos Pizzeria Reviews 0

Looks like Donatos Pizzeria has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Donatos Pizzeria, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Donatos Pizzeria complaint handling

Donatos Pizzeria reviews first appeared on Complaints Board on Feb 27, 2014. The latest review Donatos in Hamilton, Ohio on high street was posted on Jun 30, 2024. Donatos Pizzeria has an average consumer rating of 1 stars from 26 reviews. Donatos Pizzeria has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.4
6 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Donatos Pizzeria Contacts

  2. Donatos Pizzeria phone numbers
    +1 (800) 366-2867
    +1 (800) 366-2867
    Click up if you have successfully reached Donatos Pizzeria by calling +1 (800) 366-2867 phone number 0 0 users reported that they have successfully reached Donatos Pizzeria by calling +1 (800) 366-2867 phone number Click down if you have unsuccessfully reached Donatos Pizzeria by calling +1 (800) 366-2867 phone number 0 0 users reported that they have UNsuccessfully reached Donatos Pizzeria by calling +1 (800) 366-2867 phone number
  3. Donatos Pizzeria emails
  4. Donatos Pizzeria address
    935 Taylor Station Road, Columbus, Ohio, 43230, United States
  5. Donatos Pizzeria social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 06, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.