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1.5 1 Review 362 Complaints
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DoorFront Direct Complaints 362

ComplaintsBoard
K
10:46 am EDT

DoorFront Direct magazine delivery

I live in the Tampa Bay, FL area (we have high humidity and sprinklers that go on in the middle of the night). I just received my first Doorfront Direct delivery. It was not on my doorstep as promised on the introductory insert. It was a few steps away from my mailbox at the end of my driveway. The plastic was not completely sealed, which lead to a readable but damp magazine

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P
P
PH2112
US
Aug 16, 2019 4:12 pm EDT

Just had my Magazine delivered today in the rain...Wow I live in Tampa Florida. Not sure what the delivery person was thinking...that the magazine would not get soaking wet because it had the plastic around it.

S
S
sick of corporate crap
Largo, US
May 21, 2019 11:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

It's not required for you to receive your magazines this way. They have paper carriers deliver them and most carriers have two routes and ten papers to deliver on top of these magazines. They don't have time to deliver 200+ magazines to the door as well as their other responsibilities. Just cancel doorfront direct and go back to receiving the magazines in the mail.

S
S
sick of corporate crap
Largo, US
May 21, 2019 11:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

It's not a requisite for your magazines to be delivered this way. They have paper carriers deliver them, which they are already overburdened with 10 other papers on top of these magazines. Cancel the door front direct and get them through the mail.

ComplaintsBoard
J
12:03 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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DoorFront Direct has left an official reply on this complaint.
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Even though I live in Southern California mornings are still damp here. I go outside this morning to find my HGTV Magazine lying at the end of my driveway. It's in a plastic sleeve but the magazine is wet. And if this is to save me steps, it was lying 4 feet from my mailbox. And not nearer the house. What's wrong with the dry mailbox it was always delivered to?

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About DoorFront Direct

Screenshot DoorFront Direct
DoorFront Direct offers a national network for magazine and catalog delivery services. They partner with publishers and retailers to distribute publications directly to customers' front doors, aiming to enhance the traditional subscription model with a more direct approach.
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Overview of DoorFront Direct complaint handling

DoorFront Direct reviews first appeared on Complaints Board on May 11, 2019. The latest review Good Housekeeping Magazine was posted on Nov 16, 2024. The latest complaint magazine delivery was resolved on Jan 13, 2020. DoorFront Direct has an average consumer rating of 2 stars from 363 reviews. DoorFront Direct has resolved 46 complaints.
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    Nov 19, 2024

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