Dragonplay
Reviews and Complaints

At approximately 12:45 on Sunday September 12th on fast fold advanced I, once again, was in an all in hand that I won and, like normal the game froze afterwards. I was able to play one more hand after that but then the game kicked me off. I have excellent signal here. My table balance at the time was just over 15 million chips. This same thing happened to me last week for slightly less chips. If you look back and see my previous complaint you will see the amount. This is very troublesome considering I have paid to put chips in my account. I have not received any response to that previous complaint and surely hope to hear back on this one considering if you can go back and see if someone said something vulgar then I know for a fact you can see my balance is not correct.

My profile is mdvet11c, approximately 10:40 am Monday Sept 6th I won an all in vs profile Izzy with a hand of AA and had a chip count of 7.9 million and a bank of 53 million. Then there was ANOTHER glitch and suddenly all of those 7.9 million chips were gone. I would like my chips back please, they are expensive. I have had this problem before and seems to happen more frequently now. Everytime I win an all in hand the game freezes for at least 2 minutes.

I have tried to sign into my account would not let me then when I retried it made me. New account with rank 1 please restore my original account.thank you in advance.. was enjoying the game and made alot of friends but now I have no friends on my list again please restore my original account

I purchased 18 million chips 5 times and only got 1.3 million each time. I've tried multiple times to get ahold of them and absolutely no response. I want a full refund or my 90 million chips they owe me. I've been playing on this site for 8 years and have never had this problem before. I'm not happy with the lack of response from them. It's been over 2 months trying to get any response from them and I demand satisfaction from them. They are very deceiving and need to be more honest in their sales

Purchased 24.99 in poker chips and didn't recieve tried again didn't work this was on the 7th my card was charged twice. Today I purchased 14.99 it said for 67 mil and only gave me 1 mil. I would like my money refunded back, my money is being taken And not giving chips. I have been paying dragon poker many years it just seems to be getting worse, can't ever seem to win always having to purchase and the price for chips is ridiculous. I would appreciate it if you can refund my money for those that I have been charged for and didn't recieve. Twice on the 7th fit 24.99 and today fit 14.99. Poker name is Zelliesmom

I purchase 6 $9.99 coins and it said I was to get 2, 400, 000 coins but I only got 1, 200, 000 each and today I did a $4.99 purchase and it didn't give me nothing but yall got my money so it just been a rip off and this is my 2nd complaint and I did these purchases in August and September just give me my money back I didn't get what I paid for and I can give all the numbers for each purchase

On Thus 26/9/2019 at 7.45pm i made a purchase of chips with the offer being 90.000.000 chips for 11.99, but i only recieved 1.45 million chips, later i was able to purchase 4 million chips for 4.99, this is not the first time this has happened and i am starting to feel like im being ripped off, as i have been having so many problems with purchases from your company i have also had to email google play help centre, all i am wanting is the balance of coins that i didnt r ecieve on the 26/9/2019, many thanks Jason

I made a purchase for some chips which stated 6m chips for £1.99 but they only have me 150k chips.

I emailed to support@dragonplay.com and no one's responded within 2 working days as specified. I have emailed numerous times now but still no response.

I still wanted the amount of chips I purchased for or a refund.

Please can you look into this. I'm not sure what details you need from me in order to check the history.

Kind regards

Simon

There is a person on poker has multiple accounts with my name, 1. Candy kills her kids 2. Candy is retarded 3. Candy is a slut, 4. Candy is a fat [censored], dont know who it is, he or she will find me on table an just start harassing me, on February 14, 2017 my son died he was only 27yrs old, an this person keeps candy kills her kids account on all the time, id like him or her banned from poker, ive emailed dragon player more then several times, this person wont leave me alone an is interrupting other players also while i am playing, i have screen shots of accounts he keeps putting up with my name, please do something about it

I have complained over and over and over again you never to get a response from y'all it's now 3.5 million that y'all owe me because your tournaments keep crashing I have screenshot after screenshot as a screenshot of y'all's game freezing up an error message popping up saying the app must restart or send feedback. I have sent you all the screenshots or for more than 10 minutes my screen set Frozen with myself and one other player appearing on the table yet there are four of us on the table the other two people I can see their card placement but I cannot see their Avatar or their dollar amount below their name. This is getting ridiculous I don't know how much longer I'm going to wait before I take other measures to get my chips back or to just plain get satisfaction by posting negative reviews on all social media platforms. shawn.bryan.[protected]@gmail.com or [protected]

It won't load it boots you out in the middle of the game. You lose your chips and never recover them. When you prachase chips you win a hand or two only to get you to buy more. Fill it's just a ripe off and also think it's been hacked to steal personal information and there's no way to contact them. There are lots, of complaints on the site and nothg still h been done.

It wont load past 8%. It keeps saying connection issues. Iv used three different internets. All othet games seem to work just fine on all internets. I even unistalled and reinstalled a few times. I have spent money on this game and i hope that i dont loose everthing i have played for. It might sound silly, but its alot of time and effort. I have also contacted you guys multiple times in the past about other issues and i get no response at all. I hope i do this time and its resolved quickly. Thanks for your time and help.

I can't get on the application for the past 3 days says application keeps stopping. Have tried force stopping and deleting and reinstalling and neither has fixed the problem. And when I finally can get back on I'm sure that some of my chip gifts will be expired as well. Plus when are you going to bring back where I can choose where I want to sit and play. Please send your response to [protected]@gmail.com thanks

My name is Alexander Santiago poker name Poker Cowboy.I just purchased a new divice cause my old were acting up so on 9-15-17 was my last day playing with the old divice so on 9-18-17 finally have my new divice and I tried to recover my account on wich I have more than 300 million chips to no avail.this is the second time around I changed divice and tried to recover my account to no avail.Am a regular customer and had spent alot of money as you can find out on your system and aint fair the way Dragonplay family have handle my issues never ever gave me the outcome on my issues last one was on 2015.since 9-18-17 I have sent your department few emails concerning my issue to no avail.I really appreciate if someone can help me to recover my accout or guide me on the right path so I can redeem my account, Am not asking for hand out but the chips that I paid for it.Thanking you in advance for your support, have a good night...
Sincerely...
Alexander Santiago..

ON July 21, purchase twice coins, $19.99 and $4.99 never received coins, maybe I received them later, no I didn't on July 26 purchase coins again, $49.99, no coins received. I'm requesting a REFUND for all purchases in this complaint. or insert my coins. I love playing the game but if this sort of activity continues I will go somewhere else. I request a full refund. Thanks.

Hello

This has been an ongoing issue and I have been sending emails that have ALL gone unanswered. This company does really needs to be brought up on charges for scamming consumers. When you make a purchase just once they continue to charge over and over and over and they don;t stop. They have taken hundreds and thousands from consumers. I have contacted my bank and have changed my cards but because they are connected to my iTunes they get my new card numbers. Unauthorized debts must stop!

Nov. 27, 2016 ATTN. Dragonplay Sharon Tai
purchase of chips #GPA [protected]
qty.220k cost $9.99 was charged to my Discover
card but I did not receive THE ORDER
Please credit my acc. or load my order on quick hit
slots.
Thank You, [protected]@roadrunner.com
P.S.
I ONLY REQUEST THAT YOU FILL MY ORDER
OF CHIPS, I ENJOY YOUR GAMES AND HAVE
PURCHASED MANY CHIPS IN THE PAST.
THANK YOU FOR YOUR ATTENTION IN THIS MATTER
D.LETELLIER

Won a hand, table froze up and moved me and my winnings to another table with winnings from previous game going back into pot and making a new table. No sense in saying anything to the technical dept. as they don't respond back. Horrible game and App. Bad beats all the time, dealt same numeric value cards 2-3 hands in arow, never seen so many 4 of a kind, had 3 one time in about 45 minutes, you'll never see that in a real game...

I opened a claim about how I lost 4 million chips (total from 2 occurrences) when attempting to play tournaments. You did refund me 400k chips, but this is not fair. Why am I only refunded 10% of what I lost due to server connectivity issues? I have spent a lot of REAL money, in exchange for FAKE chips! All I am asking is to be compensation what I lost in two tournaments that were never even played! I sincerely hope that you understand my frustration here and will do what's right to compensate your customers.

It's not easy to tell! I had been playing the game for around 4 months! Built My character up to level 45! with 40, 000, 000 dollars! it took me for ever! and around 600 dollars! they deleted my character! after all that time and money! and they think they can just get away with it! this is not a joke to me! I played every single day! spent so much money! they have to be accountable for that! they think that they can just delete my character! and I can't do nothing about it! can you help me tear them down?