Dream Vacation Rentals’s earns a 1.0-star rating from 4 reviews, showing that the majority of travelers are dissatisfied with accommodations.
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On 4/24/22, I rented a vacation home from Dream Vacation Rentals
On 4/24/22, I rented a vacation home from Dream Vacation Rentals. I decided to cancel my reservation on 8/7/22. According to my agreement, the remaining balance was supposed to be paid by 9/2/22. The total cost of the rental was $4221.22, and I had already paid $*** when I made the initial booking. The agreement stated that if I rebooked the rental at the same rate, I would be eligible for a refund, minus a $180 reservation fee. The rental has been listed at the same rate throughout. However, this month, in August, the rental was sold to SanCap Island Vacation Rentals, and they are now renting it out. The price has increased by approximately 20% to $5347.52, including my pet fee. I have tried contacting SanCap, but they told me to reach out to Dream Vacation Rentals because they have no shared agreement. SanCap's policy is that if you cancel 60 days prior, you can receive a refund. I have emailed the owner, ***, and called and emailed the company, but the response I received was that I would only receive a refund if the rental is rebooked. I asked if it would be at the same rate, and they confirmed that it would be. However, I have since found out that there is no agreement between these two companies. I believe I am entitled to a refund.
We stayed for 2 weeks at a rental managed by this company
We stayed for 2 weeks at a rental managed by this company. There were several issues, they promised to follow up after talking with the owner and didn't. We rented a home for 2 weeks and had several issues. First issue, we paid 500 dollars for a golf cart. The company provided us with a dangerous cart that didn't charge, and when stepping on the gas, the lights wouldn't work at night. My wife then got pulled over because the cart was illegal. They did fix this problem. During our stay, a tropical storm hit and knocked the power out. A generator was there, but the company wouldn't instruct us on how to use it. Some emergency equipment was provided; they said they couldn't do anything. After talking with the electric company and finding out that this house was the only one without power, they linked it to a dangerous line because of tree overgrowth. They warned us it could be hot and dangerous until it was properly fixed. Our contract said an equal site would be offered if issues arose, and we were offered a very small condo as the only option if we wanted to leave. The hot tub didn't work the whole time we were there. After several complaints, the company was very slow and didn't follow up with the hot tub service company on delays in getting it fixed. It didn't get fixed until the last day we were there. Dream would only contact the service company when we complained to see what was taking so long. Finally, Ryan said he would follow up after talking with the owner. He never called or texted me; after calling the office several times and being told he would call me back, he never did. Even using the after-hours number, his wife would field the call and say he couldn't talk. He basically refused to discuss the issues after promising he would.
On 8/26, I booked a condo for 2/2-2/5/2022 with Dream Vacation Rentals
On 8/26, I booked a condo for 2/2-2/5/2022 with Dream Vacation Rentals. I didn't hear anything from them, so I emailed them to check if everything was paid in full and okay in January. I received a brief response saying it was paid in full. On 2/2/2022, my 90-year-old mother tried to enter condo 5234 at South Seas Bayside Resort, but we didn't have the code to get in. My husband and I tried to reach Dream Vacations, but they didn't answer. My daughter and I also tried. After standing outside the room for over 30 minutes and with my exhausted mother sitting on a suitcase after traveling since 2 am, we called the resort office and booked another room.
On 2/3/2022, around 1 pm, I finally received information from the company on how to enter the condo. I called to see if I could cancel so my mom wouldn't have to move, but they refused. I asked if she could get a refund for the 2/2 cost since she couldn't get in, but the lady said no. I asked her to check and she said she would get back to me, but she didn't. On 2/6, around 2 pm, I tried to contact Dream Vacations, but their message said they were closed. Since I was at home with Wi-Fi, I went to their site and emailed them. I received a message from Ryan B., a co-owner, saying there would be no refund. He mentioned that their automated system is infallible and that I should have contacted the "emergency number," which I didn't have. In September, I was also charged $2207, but the total should have been $1844, so the invoice shows I have a $384 credit that I haven't received.
My main concern is that other consumers should be aware of the very impersonal and fallible communication this company uses to conduct business. I also want to shed light on the absolute narcissistic attitude of the owner, Ryan Block. He only cares about cash and not enough about his customers to have a kind and caring staff that contacts customers to ensure they have the necessary booking information. Dream Vacation Rentals and Ryan Block expect a computer to do the job of people and have no way of knowing if their customers are receiving the information. Instead of apologizing and showing empathy, they only care about money.
Is Dream Vacation Rentals Legit?
Dream Vacation Rentals earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Dreamvaycay.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Dreamvaycay.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a dreamvaycay.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
According to our analysis, Dream Vacation Rentals appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
However ComplaintsBoard has detected that:
- Dream Vacation Rentals protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Dream Vacation Rentals has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
In May 2022 me and my hubby booked a vacay condo at *** through VRBO on *** managed by Dream Vacation Rentals
In May 2022 me and my hubby booked a vacay condo at *** through VRBO on *** managed by Dream Vacation Rentals. The dates of the booking are 11/19/2022 through 11/26/2022, Thanksgiving week. On September 28, 2022 Hurricane *** hit ***. The damage to *** is well known. It messed up not only important stuff but also the place where we had our booking. We asked Dream Vacation Rentals for our money back in early October 'cause the island and the actual place wouldn't be available during Thanksgiving week. When I called 'em to ask for a refund, they said it was our fault and we should've gotten travel insurance and that there won't be any refund. I told 'em we could come, but there was nowhere to go 'cause non-residents weren't even allowed on the island. Later, we got an email sayin' they would reschedule us, but when I asked when, they couldn't even give an estimate. So, I contacted our credit card company, ***, 'bout the charges. *** said they couldn't remove the charge 'cause Dream Vacations disputed our final payment. Later, Dream Vacations sent an email sayin' they rebooked us for Thanksgiving 2023, but then a few days later they cancelled our reservation for that date too. We didn't cancel the reservation; the place ain't available to be reasonably used. It's just not fair to expect us to pay for a place we can't even stay in through no fault of our own. We've been tryin' since early October to figure out how to fix this problem. Dream Vacations ain't respondin' to our emails and phone calls or givin' us back our final payment of $1717.27. Other companies on the island have already given refunds.
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About Dream Vacation Rentals
One of the key features that sets Dream Vacation Rentals apart is its extensive selection of properties in some of the most sought-after destinations worldwide. Whether you're dreaming of a luxurious beachfront villa in the Caribbean, a cozy mountain cabin in the Swiss Alps, or a chic apartment in the heart of a bustling city, Dream Vacation Rentals has you covered. Their portfolio encompasses a diverse range of accommodations, ensuring that every traveler can find their perfect match.
What truly distinguishes Dream Vacation Rentals is their unwavering dedication to quality and customer satisfaction. Each property listed on their website undergoes a rigorous screening process to ensure it meets the highest standards. This meticulous approach guarantees that guests can expect nothing less than excellence during their stay. From well-appointed interiors and modern amenities to stunning views and convenient locations, Dream Vacation Rentals ensures that every aspect of their properties is carefully curated to exceed expectations.
Furthermore, Dream Vacation Rentals prides itself on its exceptional customer service. Their team of experienced professionals is readily available to assist guests throughout their entire vacation journey. From the moment you start browsing their website to the time you check out of your rental, you can rely on their knowledgeable staff to provide prompt and personalized support. Whether you need assistance with booking, have questions about a specific property, or require recommendations for local attractions, Dream Vacation Rentals is committed to making your experience seamless and enjoyable.
In addition to their outstanding properties and exceptional service, Dream Vacation Rentals also offers competitive pricing. They understand that vacation rentals should be accessible to all travelers, regardless of budget. By providing a wide range of options at various price points, Dream Vacation Rentals ensures that everyone can find their dream getaway without breaking the bank.
In conclusion, Dream Vacation Rentals, operating through dreamvaycay.com, is a trusted and reputable platform that offers an extensive selection of high-quality vacation rental properties. With a commitment to excellence, exceptional customer service, and competitive pricing, Dream Vacation Rentals is the ideal choice for travelers seeking unforgettable experiences in some of the world's most desirable destinations.
Overview of Dream Vacation Rentals complaint handling
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Dream Vacation Rentals Contacts
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Dream Vacation Rentals phone numbers+1 (239) 472-1715+1 (239) 472-1715Click up if you have successfully reached Dream Vacation Rentals by calling +1 (239) 472-1715 phone number 0 0 users reported that they have successfully reached Dream Vacation Rentals by calling +1 (239) 472-1715 phone number Click down if you have unsuccessfully reached Dream Vacation Rentals by calling +1 (239) 472-1715 phone number 0 0 users reported that they have UNsuccessfully reached Dream Vacation Rentals by calling +1 (239) 472-1715 phone number
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Dream Vacation Rentals address1619 Periwinkle Way STE 202, Sanibel, Florida, 33957-4405, United States
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Dream Vacation Rentals social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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