Menu
For Business Write a review File a complaint
DU Customer Service Phone, Email, Contacts

DU
Reviews and Complaints

www.du.ae

Learn how the rating is calculated

1.2 4 Reviews 583 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

DU Complaints 583

ComplaintsBoard
R
4:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DU sms diamond challenge

They are conducting a sms challenge were customers have to answer the questions received by SMS, they can reply by SMS also each SMS charged 2AED, they are telling they will be declaring the winners from the draw in their website, but so far no names of winners are posted in the website, this contest started from April!...?

Read full review of DU and 16 comments
Update by rasheedvtk
Jun 26, 2010 1:28 pm EDT

i have around 80, 000 points but they telling iam one of the 5% players, how come people have more points than me still i am one of the top players with my 80, 000 points! i stop...

Hide full review
16 comments
Add a comment
M
M
Muhammad Ali Riaz
AE
Mar 10, 2013 2:34 pm EDT

I have a subscription for Ten Sports on my mobile No.[protected].I want to unsubscribe it as per DU help line advice I typed "ten UNSUB" and sent message to 1155, "ten" and sent message to 1155 ". But every time I sent this message, I am getting a return message telling me "your handset currently is not supporting streaming", instead of unsubcribing/deactivating my account as I have requested.
As such, I need help to unsubscribe my subscription, since I am paying for a service since one year

Please help.
Thanks and Regards,

Muhammad Ali

M
M
mp/mm?uid=xnggklmrrxfamhv
AE
Jun 14, 2011 10:14 am EDT

one message coming and that time money deducting

I
I
irfan dubai
AE
Oct 13, 2010 1:07 am EDT

why u charge me?

K
K
kuncheria
AE
Mar 31, 2010 10:56 am EDT

when recharged, balance will be minimized immediately within few calls.

M
M
Minhalarabi
AE
Aug 19, 2012 2:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Fukin yes this Mr Du is fake no one win any think all this r fake or already taken by some els befor e they just fooling us I Thot of that 5000. But lost my 1000 :(. Just call 155 and complain ...

R
R
Ron Kraven
AE
Sep 13, 2010 12:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi everybody! My name is Ron and I have around 820, 000 points. I spend 500Dhs or more in this Deceiving diamond challenge. They told me that I am amongst the top 10% player but I think they are fooling us.
I believe they are posting false numbers of winners.
here is the site.

http://gsc.du.ae/SMS_Diamond_Challenge/du_english/winners.html

H
H
Hitler
AE
Aug 23, 2010 4:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi, I am Mukthar

Guys its a real game... Du is steeling our money with our permission...

Stop replaying it. you will only loose...

H
H
HUSAYN
AE
Aug 07, 2010 8:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

my no is [protected] and i change my sim card to etisalat

I
I
Imran1978
AE
Aug 04, 2010 6:24 am EDT

Guys, , i have more than 3.6milion points. i have stopped playing this game.. as i believe and no one is having more points than me.. its gambling and must be strictly dealt with by Emirates govt.

G
G
gfrhvdsf
AE
Aug 03, 2010 8:33 am EDT

i have 2105770 points but no win

ComplaintsBoard
S
6:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DU complaint

My Du Mobile No. +[protected] kindly deactivate it from Mazook.com.
thanks,
Sakir Hussain

Read full review of DU and 7 comments
Hide full review
7 comments
Add a comment
P
P
padma priya sriram
AE
Oct 19, 2012 1:23 pm EDT

Dear sir,

I am working for etihad airways and bought du I phone in business plan and the bills are being paid by me and when called the call centre they refused to provide any billing information. DU servers are down 364 days in a year and their billing system is one of the worst in the world (they have TECHNICAL issue all 24 hours). One of the worst call centers in the UAE, no one will be able to solve any issues. Hope TRA will wakeup and instruct DU accordingly. my mobile number is [protected]. hope some will call to solve all my issues with DU.

Regards

Padma priya sriram.

M
M
Mourad2
LB
Apr 30, 2012 4:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

After more than 10 emails ( surely same content) from customer care in Du promising ( as usual) a soon action from the billings department for their valuable customers (Joke), and after speaking with many CS agent and their supervisor, it is not more than 3 wks that my owned refund of 2000aed is been in custody in the hand of Du investors ! I am planning to be a real headache for those people using any legal right I have in order specially using the help of my legal advisor to let them pay back and not keep using my money for their own benefits... it is not a problem with some maintenance or Internet usage, they are not giving due REFUND ?

P
P
PaulAndrew
AE
Jan 15, 2012 5:51 pm EST

I have purchased Du Mobile USB internet Broadband. The problem I found was that it is running slow and always gets interrupted. That would be okay if the the price we are paying is cheap. but its not. plus the amount of data is limited to only 10GB..it wont be enough for a month usage..I just hope Du will improve its service if it can't cheapen its charging service..Thank you.

B
B
binurajplr
AE
Sep 16, 2011 6:58 am EDT

DEAR SIR, this is my number [protected] i wanted the call history
incoming and outgoing number and call duration and date and time 1.9.2011 to 15.9.2011 this is my mail id binurajpunalur1983@yahoo.com sir pleze send the call history the this mail id

R
R
rejoy
AE
Feb 04, 2011 11:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

DEAR SIR/MADAM, MINE IS A ALO DU SIM no-[protected] which i CONVERTED TO LIFE TIME, LAST YEAR FEBRUARY 3rd2010 .Now my out calling call is barred from 4th feb 2011.i have contacted to du customer care service several time and still i am facing same problem. when i try to make a call its saying ''we are experiencing technical fault''. please help me-

N
N
nazeemashajahan
IN
Jul 28, 2010 11:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

[protected] and [protected].this is my husbands cell number now we r going to divorce because of this reason he make a call from his friends number.
now i want to know whether there is any another sim connection in his name his name is sherinshajahan

K
K
k.v.mohammed ali
AE
Apr 27, 2010 11:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My Du Mobile No. +[protected] kindly deactivate it from Mazook.com.
thanks
k.v mohammed

ComplaintsBoard
P
9:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

company billed for cleaning a clogged drain. Not only Company charged a huge amount for about 10 minutes work, $225.00, but they add $15.00 as an environmental fee. There was no spillage of dirt and no collection of any residue by company and there was no reference to any formal law or document regarding such fee. It looks like quite unjustified. Can you help? Thanks. Patrick le Pivert

Read full review of DU and 111 comments

DU Reviews 0

Looks like DU has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent DU, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About DU

Screenshot DU
DU, officially Emirates Integrated Telecommunications Company, is a UAE-based telecom service provider. They offer mobile and fixed telephony, broadband connectivity, and IPTV services to individuals and businesses. Additionally, DU provides carrier services for businesses and satellite up/downlink services for TV broadcasters.
How to file a complaint about DU?

Here is a comprehensive guide on how to file a complaint or review about DU on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is located at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with DU in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with DU. Mention key areas, transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about DU on ComplaintsBoard.com.

Overview of DU complaint handling

DU reviews first appeared on Complaints Board on Jan 4, 2009. The latest review The internet doesn't work for 9 days!!! was posted on Nov 3, 2024. The latest complaint Irresponsible behaviour, caused Financial & Emotional damage. was resolved on Oct 27, 2021. DU has an average consumer rating of 1 stars from 587 reviews. DU has resolved 28 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.2
1439 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. DU Contacts

  2. DU phone numbers
    155
    155
    Click up if you have successfully reached DU by calling 155 phone number 54 54 users reported that they have successfully reached DU by calling 155 phone number Click down if you have unsuccessfully reached DU by calling 155 phone number 59 59 users reported that they have UNsuccessfully reached DU by calling 155 phone number
    800 155
    800 155
    Click up if you have successfully reached DU by calling 800 155 phone number 46 46 users reported that they have successfully reached DU by calling 800 155 phone number Click down if you have unsuccessfully reached DU by calling 800 155 phone number 78 78 users reported that they have UNsuccessfully reached DU by calling 800 155 phone number
    +971 555 678 155
    +971 555 678 155
    Click up if you have successfully reached DU by calling +971 555 678 155 phone number 11 11 users reported that they have successfully reached DU by calling +971 555 678 155 phone number Click down if you have unsuccessfully reached DU by calling +971 555 678 155 phone number 21 21 users reported that they have UNsuccessfully reached DU by calling +971 555 678 155 phone number
    International
    +971 43 600 000
    +971 43 600 000
    Click up if you have successfully reached DU by calling +971 43 600 000 phone number 20 20 users reported that they have successfully reached DU by calling +971 43 600 000 phone number Click down if you have unsuccessfully reached DU by calling +971 43 600 000 phone number 34 34 users reported that they have UNsuccessfully reached DU by calling +971 43 600 000 phone number
    Head Office
    More phone numbers
  3. DU emails
  4. DU address
    Al Salam Tower - Dubai Media City, Dubai, 22072, United Arab Emirates
  5. DU social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.