DU
Reviews and Complaints

This is regarding du recharge online scam. I tried to recharge my number using du recharge online link. After I entered all the details and bank details then I have OTP. A huge amount deducted from my account. Once I gave the bank details the scam is happening. I recharged for 30 AED but I lose 3792 AED. So please be careful while recharging using du app. There is a fake link.

Team Du,

If I would have options for 0 star I would have rate 0. I had asked for a cancellation for home wireless service since Jan but they haven’t cancelled yet instead they are sending me the bills of 2 different bill of internet charges when the router is not even in my home.I have been to du center more than 10times so far, transferred the call to head office but no changed. Always same answer you will recieve a verification call in 24hours for cancellation but nothing changed. That 24hours is continuously from Jan and this is the month of March.

Last week they cut my internet saying that over due then I explained that overdue is from the second router and I refused to pay but the agent said if I want to continue the internet I have to pay though the router is not in the home.

I don’t have a time these days but soon I will be escalated this issue to UAE police that u guys are forcing me to pay the bill when the router is not even at my home though I have asked to cancelled that internet from the month of Jan.

THE WORST EXPERIENCE REGARDING HOME INTERNET

once moving to Dubai we purchased home internet via DU . The router that arrived did not work so the same day we canceled it . The company promised to pick it up. We were waiting for 1 month NO ONE WAS COMING AND THEY ISSUED BILL THAT WE DID NOT HAVE TO PAY. I brought this router myself to the nearest DU shop in Dubai hills . The manager over there confirmed that only now the contract is closed . So guess what we had to pay 1 bill just for them to leave us alone , taking into consideration that we did not use their services at all. That manager said now we are free , we don’t have to pay anything else. But I STILL WAS RECEIVING THOSE BILLS. I made hundreds calls where they assured me that the problem is solved . 5 month later I receive a new bill and the customer service tells me that my account still IS NOT CLOSED.

It is already making me go crazy. I leave requests and then they promise to call back and apparently it takes up to 7 days.

Such a disaster and a mess from the first day.

I would never recommend DU at least as a home internet to anyone since in case you will have any issue it will be impossible to solve it.

No words to say. Stupid service only I can say based on your mail dated 27.09.2023, I paid the contract exit charges as specified in my agreement, along with the final bill to settle any outstanding charges on my account. I also followed the instructions provided by your company for account cancellation by sending a written request via mail, as well as an official letter, to ensure that the account termination process was executed correctly. It has now come to my attention that I am still receiving bills for the aforementioned account, even though I have taken all necessary steps to terminate it in accordance with the contract terms and your company's instructions. This continued billing is not only causing me financial inconvenience but also raises concerns about the accuracy and reliability of your company's account management. I kindly request that you investigate this matter promptly and resolve the issue by canceling my account as originally requested and cease any further billing. I expect that any erroneous charges billed after my account cancellation date will be promptly rectified, and a confirmation of the account's termination be provided to me.

The employees of the company only promise every time that the issue will be fixed during 24 hours or that the technician will call within 15 minutes, but the internet still doesn't work. During 9 days the technician didn't visit the apartment, the company didn't fix the issue! I paid for the internet but I receive onIy promises.
Account number 1.[protected]

Good day, hope this message finds you well.

You blocked my sim card because I didn't pay the bill I understand. But why is my bill still going big of which I am not using the sim for anything noone can call me and I can't call or even data nothing, I can't do anything. How do you want me to pay for something I didn't use. Please if possible I need you guys to call me ([protected]) thats the number you blocked unblock and please call and explain to me.

Thank you for you response pls.

I got Du 199 plan. It's showing 5G and from very first day . I didn't see 5g blue light. I called several times customer care and they are saying we are doing trouble shot. Nothing happing. Why ur spoiling our family time when we plan to watch movie with family at home. Your wifi is not working. Don't make fake promise to customers if u don't have 5g then don't fool to customers. I don't want the connection because u don't have service and u cannt charge me for no service.

Number of channels, like National Geographic, Discovery science and others were removed from my TV package , although it’s part of my contract and I subscribed and paid particularly for the list of the channels.

There were no notification or information about change in my paid package.

Official complaint submitted on Jan 3, 2024, no response till date, although as per customer service auto reply should be attended within 24 hours.

Today 04/01/2024 i came to al ghurair centre du office for disconnect my postpaid connection at 9:15 pm here then wait sometime for token but one guy not allowed for take token but i get a token that time your staff one man came and shout me and took my token and tore I attached the tore token also this mail and iam waiting time here some token also going that token number also I mention here for a evidence

S 1240 counter 5 , D7241 counter number 6 A252 counter number 1 and 4 staffs also here

Title: "Billing Issues with DU"

Recently faced billing problems with DU (Account: 1.[protected]). Despite two complaints (1.[protected] and 1.[protected]), no resolution. Internet cutoff after one month overdue. Unable to reach billing department ([protected]). Urgent need for better communication and billing accuracy.

Sincerely,

Sufiyan Padrawala

[protected]

My wifi is not working past 10 days facing lot of issues 60+times we called customer service and 50+ times we send a mail still no respond from DU side. When am visiting DU store they are talking rudely and worst behavior still my wifi is not working very worst services in the world. Next time I will not pay the due amount if it's not cleared I don't want to continue with this network

I hope this message finds you well. I am writing to report a fraudulent transaction that took place on my credit card on 1st November, 2023 at 11 AM. An unauthorized amount of 10,000 SRA was deducted during a mobile number recharge, which I did not initiate.

The fraudulent transaction occurred when I unknowingly accessed a fake website while attempting to recharge My Du mobile number that is [protected] he deduction of the funds was immediate, and I can confirm that I did not make this transaction.

all my personal information given to a stranger

I lived and worked in uae for 10 years and got made redundant by emirates due to Covid via email so I went to pay my du contract close it and payed extra to keep the number after 2 years someone else is using my whatsapp and number they have all my information and account details and all my messages ever sent o whatsapp

I have been double charged by Du on my account. I have emailed Du customer services and was given reference 1-[protected].

The issue started when i upgraded my account from Home Wireless Plus to Home Wireless Entertainment. They gave me a different sim and informed me that the previous sim will be automatically cancelled. But it is not. I complained already via emails dated October 9 and 10, 2023. They told me to go to the app and ask for the cancellation of the original plan. When I tried to do that, I was being charged for early cancellation fee of AED 581.20 which is not acceptable.

I was called to upgrade for the new router at the end of the one year contract ( 199). The Agency responsible told me that the old router will be cancelled immediately as I received and activate the new one. Surprisedly I'm receiving a double bill ( 417) since 03 months. I have sent messages to agency as to Du customer service without any response. How can I pay 417 when I'm not even able to 199 alone? This is an abuse... how many customers are suffering of it?

I applied for a new connection for my apartment and I asked for a connection that has only Internet but no other add ons. No-one let me know that if I need fixed line I need to have the phone connection as well. Anyway they delivered wireless connection after multiple calls and when I tried to cancel the connection and replace it with fixes line from Du, I was told to pay 1700 to change plan. Multiple complaints and visit to Du customer service center in Dubai hills, no one authorised to waive the payment and I get a call from Du yesterday saying no resolution, I will still have to pay. Now I'm stuck with a connection that I don't need and have to pay for a year without even seeing a contract or T&C for my purchase. Interesting that they don't share a copy of a contract with customers before getting signature for delivery.

I bought this plan online stating that it’s up to 100 mpbs speed , so I got it installed 2 days ago >>> and it’s slow and keep cutting off , i called the customer services and went online to cancel , instead they tried to push me to buy more expensive plan “ as a solution for the slow internet “

I asked to cancel , without upgrading or transferring , they said then you will have to pay 799 AED as early cancellation fee , while the request is less than 24hrs from insulation day

They promised to call me again , and they did not

I am writing a complaint and asking you to immediately help me terminate the contract with the poison company. because they are making fun of me. my number was disconnected [protected] and I have been without contact for more than a week! I came to the office 4 times, but there are no results, they ask me to come the next day. I pay monthly for an unlimited contract number. This is simply the worst customer service ever!