Dubai First
Reviews and Complaints

i have been paying my credit card 1 1/2 year as i got some problem back in my country i couldn't pay it and i put for installment plan been paid for more then 1 1/2 year. still the card payment is same and its not getting less. they keep on charging. i have send email to come up with the final settlement plan but no reply from the collecting agent. please tell me how can i solve this. my card pending was AED24000 last year now its AED 28000 although i paid long that much. this bank make us earn for them. i ask for final satlement and also no reply from the collecting agent. please let me know what can i do? is there any one i can contact and finish this off. email keep on coming saying that they will take legal action if so what happen.? i am in sitoution where i canot pay this full 28, 000 after paying almost AED 24000 to the bank since last year. there should be fare on this. cant i take legal action on it.

I made a request calling customer care to cancel my credit card more than a week ago .. I was told my request has been registered and I will be called by Dubai first personnel within 2-3 working days .. it has been more than a week now no messages or calls yet ... i have had no solution from your side yet . Is this how you respond to your customers, making them wait for atleast a week with no information ?

I had applied for a Dubai first card sometime early November 2017 on the presentation from the Sales Representative of Dubai first that this credit card will be free for the first year. Based on this i applied for the credit card.

The card was delivered sometime in mid November - after the 16th of November 2017. The first statement was generated with an annual card fee of AED 1, 500 even without activating the card. The statement was not sent across to the correct email address as they registered the wrong address on their system. I had no idea of the fact that the annual fee had been charged and all of this whilst i had not even activated my card.

Somewhere in December 2017, i started to receive messages on the registered phone for the minimum payment due. I called the call centre and i was utterely surprised to find out that Annual card fee was charged, the first statement was generated and then a second statement was generated where they charged a late fee along with interest. I registered a compliant with the call centre sometime before Christmas and until now i have not even received a response from them.

The Compliant number registered with them is 16249 for the reversal off all the charges including the late payment fee and interest.

They did call me on 3rd of January at around 3.20PM from the cancellation unit of the bank, and the lady on the call mentioned that she needs another 5-6 working days to resolve the problem. I wonder why it takes that much time to resolve an issue.

This morning i even reached out the sales manager Mr. Dev Bishnoi, who mentioned that he will revert back in one hour and after several calls, they do not have courage to pick up their phone and give me a response.

I would like them to note here the Card has not been activiated as yet and the Company should make sure that the sales rep & the sales manager are dealt for not misrepresentation to customers, reverse all the unauthorised credit card

This company does not care about their clients. I missed to pay my bills due to some unavoidable circumstances. I called them to inform as a gesture that I am not running away from my obligations but the collection agent is so rude. Every time you call she will twist the story and made you feel that you are a liar. At the first place if I don't want to pay why would I call. They treat their customers unprofessionally. First they will charge you with so many insurances on your first bill which was not explained to you. The customer service is the worst I encountered from all other banks. I missed payment with my other credit cards from other banks but the customer service/collecting agent were polite and treat you with respect. With Dubai First after long years with them if you missed one payment they will treat you as rubbish.

I would not recommend this company to any of my friends.

I am Dr.Ashok. I have cancelled my card on 14 August 2017 because of job shift and left the country on 24th August. I was told I will get a call from bank in 3 working days and did not get so. When i was in the USA I got a mail stating i have to pay late payment fees and membership fees. I sent a mail on 10-10-2017 explaining i was in USA and did not get a reply. I told my friend in AJMAN to pay a sum of 200/-DHS (he paid on 4th nov 2017 ) since i was coming back and did not want any legal hurdles. I called Mr.Rinaldo on [protected] at 5.24 pm and explained the above matter and he told i will get a call in 3 working days and did not get so, so i called Mr.Ibrahim on 12-11-2017 at 11.40 am and told i am leaving the country on that date, he assured he will place a request for card cancellation. I came back on 30-11-2017 and called Dubai 1 st on [protected] at 5.50 pm and spoke to Ms.Ramali-She told the card is already blocked and told i have to send a mail to Dubai 1st customer care so they will do the needful.
I feel the professional attitude of the bank is the worst i have seen. Why was the card not cancelled the first time i called, i was in the country for 10 days. If there is still any courtesy I expect the bank to refund the 200/- AED I have paid.
So far i did not get any reply or answer from your side. I should expect this attitude from your bank as my previous experiences say.

I am using dubai first credit card for past two months, I called enquired about statement and due amount and date to the customer service on 18th November, and they said they will statement to email and due amount and date they will send as sms if i activate sms alert, So I activated

I didnt receieve any email or sms so far so I was worried about my payment details, Today I contacted the customer service and I had very bad experience with cutomer service team, they said my due date is on december 4th, I asked why I didnt receieve any sms or email regarding this then they said bank sent statement already on November 12th and they will not sent any sms regarding the payment or due date, , why the customer peoples have different opinions with different people? We are not calling to toll free number to check frequently.. why we are not receiving any sms or email regarding the payment, I found the email now on spam, but why then didnt inform about that when i called after 6 days? They said they will send and i have been waiting all these days.. I never receieved any bank statement as spam! And I dont think it is normal..

Today I had very bad experience with your customer team (priyanka), she is not listening what is my complaint, she is just forcing me to believe they are right and we are wrong, What kind of customer service is this?

This is the worst banking experience ever in all my life.. and the worst customer service

This bank have caused a moral damage to my mom who has been they're previous client. unluckily my mom got arrested for wrong accusations that made the whole flight of my mom miserable to death. it caused us a lot of efforts and wasted money because of what they've done and then they will just say sorry right through your face! like wth! definitely the worst staffs ever, I suppose it's not about the bank, but it's about the people who worked inside the bank!

Dated 22nd October 2017

Reference Case Number: 158453
Sub: Debt Relief Plan Agreement dated 09th Feb 2017 �" on Credit cards 5242
[protected] & On [protected]

This is with regard to the settlement of the above-mentioned cards. Dubai First Bank has issued me with a Debt Relief Plan Agreement on the above date. Accordingly, I have issued 14 cheques of AED.1595/- and 4 cheques up to July 2017 the cheques are cleared (the proof of clearance of cheques are available with me in my bank accounts and also in your records). It should be noted that the settlement is for both the cards and not on a single card. Ms. Ethne B. Arellano was the first person to handle this case who messed it up completely.

Because of the negligence (by the concern who handled these settlements) they have not merged both of my cards and kept on sending emails and messages with regard to the dues on the other cards. I have visited the Burdubai recovery office more than 10 times and kept on following over emails (I have more than 20 to 25 emails with regard) to this but no action taken and over and above my security cheque was deposited in my Citi Bank (for which no explanation or an apology letter was sent to me yet). This shows the negligence of Dubai First bank in handling the issue.

Subsequently, they asked me to make a payment of AED. 1, 710/- on 17.08.2017 and issued new cheques for AED.1655/- (30 cheques) towards the new settlement agreement for which neither I received any documents so far even after 2 months. The first cheque got cleared on 10th October 2017 in my bank account.

Again they kept on sending messages and emails and when we contact them nobody is picking the phone lines. No I have no idea whom and where to contact on this issue.

Can somebody from your bank attend to this issue at the earliest and relieve me from this issue which is going on from Feb 2017, please. I am fed up visiting Burdubai branch recovery office as they are continuously kept on acting negligently in this case. I feel the very purpose of going ahead with this Debt Settlement arrangement itself is defeated fully on account of this much trouble. Mr.Salah was the last person who was handling my issue and I am getting no reply from him when I tried to contact him.

Your immediate action on the above-referred case is very highly appreciated, please. You can call me back on [protected] for any further information in this regard.

With regards
Sudheendra Kumar
[protected]

Dear Team

This is with reference to credit card in my name issued in year 2016 with below details :
Credit card no [protected]
Name Vikas purohit
Expiry date 10/19

I would like to bring to your kind notice that the credit card was taken by me in consideration to the benefits shown by your company representative .It was against the annual membership fee which was to be debited from my monthly statememt and air miles were to be given worth Aed 1500 . After issuance of card we confirmed for the benfeits and to our surprise none of the benefits were applicable as claimed by the co executive. This was sheer case of miselling and duping the customer into vicious circle.
Later on I asked for cancellation of the card and was confirmed that points will be reversed and processing fee will be waived but card cannot be cancelled before 6 months. I repeatedly asked for closure but the customer care team used to defer it everytime. There was no statement sent to me ever but since I was not using the card frequently I use to make payment immediately on my usage or basis the message received. Once I was travelling and missed the date by one day and was charged late payment fee which was considered for reversal basis the fact that I have to continue for another 6 months.
The lounge facility I used in Dec was charged to me in April or May month which was again to my surprise and I subsequently paid it. I again requested for closure but to my dismay they kept on procastinating the matter and finally one fine day renewal fee was again charged to my account.
On calling the customer care I was told that it has to be paid and we cannot do anything. Since then I have been facing continous harrasment and every month the late fee and interest is being charged month on month.
They have threatened to face collection team of the bank which is very strong . My repeated request and visit to the branch for closure were in vain and I am finally forced to approach the central bank for the resolution.
In my all conversation I continously asked to charge for the period my card is active and close the same but they were more interested in recovering the full amount.

Kindly confirm on the closure of the card with waiver of all penalties and charges which doesnt apply and unnecessarily levied. There are other friends of mine who have also gone through similar experience and were missold the product. Although I suffered the most but would like to close the matter amicably and by earliest.

Regards
VIKAS PUROHIT
[protected]

04 October 2017
Lorievic Demafiles Madelo
[protected]
Credit Card Number [protected]

With Due respect I would like to thank Mr. Yousef and Mr. Mohd from collections department for assisting me when I came to Dubai office last saturday September 30, 2017.

Mr. Yousef was the one who assisted me to sign the settlement letter with the amount of 11, 500 aed. My Credit Limit is only 9000 but because of business failure, I wasn't able to pay my card on time.

Before I left Dubai on September 30, 2017. I clarified with Mr. Yousef if how much I will pay and he told me that I need to pay 10000 Aed only as I already paid 1, 500 as shown in the sytem on 26/09/2017 the amount of 1000aed and on 27/09/2017 the amount of 500 was paid.

I tried to follow up everyday for my clearance & case withdrawal from the Police but until now there was no action done.

Just this afternoon at around 1 pm, I received a call from Mr. Praveen or Praveed (I am not sure of the name of the person ) but his mobile no. is [protected]. He was so rude to speak to me informing me that I need to pay 500 aed more if I wanted my clearance to be issued today. I explained to him that Mr. Yousef told me to pay 10000 only and I really clarified from Mr. yousef how much I will deposit 10000 or 10500? He told me that I will deposit 10000aed as I paid 1, 500 already and the settlement amount is only 11, 500.

Mr. Praveed told me that I need to contact Mr. yousef to issue my clearance in a rude manner and closed the phone on my face. I want clarification on this matter and I believe that I am a human being who deserves to be treated professionally eventhough Ihave been a deliquent payer. My business did not work well the reason why I failed to pay my credit card on time but it doesn't mean that I will be rudely treated by your representative from collections department. I am willing to settle my liabilities but I am just confused why there are two different instructions that I received.

I believe that your delinquent clients has still the right to be treated professionally as human beings not rudely by your representatives. Hope you will take an action on this incident.

Thanks & Best regards,

Lorievic Demafiles Madelo
Section Head
Licensing Department/ Nursing
Ministry of Health
(Client)

To the Complaints Department

I have been writing to your Customer Service for the last few months now in order to get my credit card closed and to date have not had any satisfactory answer form them or the clearance letter. This is completed unacceptable as the card appears on and affects my credit score although the amount is zero. I urge you to please look init this mater and resolve it with the utmost urgency. I find your service and conduct beyond reprehensible. If the account is not closed and I receive the clearance letter within the next 5 days I will lodge a complaint with the Central Bank. Please refer to my numerous emails I have sent to you Customer Services on this matter 27 Aug, 30 Aug, 27 Sept with no courtesy of a reply.

Card number: [protected]

Dear Sirs,

I am holding a credit card issued by Dubai First since January, 2017.

In the last August Somebody from Dubai First contacted me saying that, as I was prompt in paying my credit card bills in time they have decided to issue me an insurance policy at a discounted rate, on installment payment basis.

They also told me that if I am not OK with the terms of the policy when I receive the document, can cancel the policy with in 30 days, in which case will not be charged any thing.

After two three days on the 13th of August, 2017 received the policy by email (LifeStyle Protection Plus - POL/ 136145) and my account was charged AED. 1053 due for payment in 12 equal installments. As the terms of the policy were not comfortable, requested cancellation of policy on the same date it self by email.
Followed up this email, with many telephone calls to customer service and through emails. But Dubai first, cancelled the policy and charged the entire amount to my account, which falls due for payment this month.

Many emails were sent and called customer service 3-4 times to reverse this. But in spite of promises over phone to clear the charges nothing has been done so far,

Would feel much obliged if you could help me solving this issue

I have been in contact with Altaf from DF. I wanted the personal loan and was not interested in the credit card. He gave information for loan and gave details regarding amount I would receive and the interest rates and said the card is free with the loan. Signed all docs and the security cheque also. After a few days I receive a call stating my credit card is dispatched and when I asked about the loan they have no clue about it. I tried contacting Altaf but he kept ignoring my calls.

When I contacted Payal and gave the details which Altaf gave me, she said he had given the wrong information. This is not how a sales person should sell his product by giving some false information so the client will take the product. Awful experience with the sales person.

i am your newly customer and i had bed and worst experience with your bank. Because no one want to take responsibility they are passing ball from here to there. and i am fed up with your service and no one has answer .i requested loan transfer in other card thru Mrs. rashmi from your bank . but now she is not answering my phone i called her more then 30 -40 times but no answer from her side. and my request is i don't want any business with your bank, kindly cancel my all request.

and i called to call center but she said i will get call soon but till now no call from your bank so tell me where i can raise my query...

not at all good and i am very disappointed with your coordinator mrs rashmi, she is spoiling the image of your bank..

Devendra singh pawar
[protected]
[protected]

Hi,
I had a credit card with Dubai First Bank. It was settled by NBAD on 28th Aug and the card is closed. NBAD gave Bank to bank guarantee for the same. I called the customer service to return my access money through manager’s cheque. I was informed that bank policy is to wait for 45 days. My communication with NBAD was that since NBAD, FGB and Dubai first are merged it will be settled internally and any access money I will get as soon as the card is closed.

My concern is, since it was bank to bank settlement with guarantee, why I have to wait for 45 days?.

Please help me getting my money as soon as possible

My Credit Card no is : [protected]
Name : Anis Abbas Udaipurwala

I received the credit after more than 3 months and had obtained other cards fm other institutions

So I called the customer care number n was given 138376 as my reference number. After sm days a guy called Haysam fm cancellation department called me at 16:11 on the 11of September refusing to cancel my card.he called using [protected]

Is this the way to treat a customer whn I don't want the card for personal reasons a bank refuses?
Can u please respond to the powers that be cause people like tat ruin the bank's image

I have started using my credit card of Dubai First from May 2017 and have not received any statement from Dubai First until August 10.

In between that, I have made payment of the outstanding on July 10 in good faith without getting the statement.

when I make a complaint about the same on August 10 they have debited 250 AED late payment fees already and on a complaint, they told me you have to pay the late fees then only they will reverse the fees. In good faith, I paid the late fees and when I see the online statement they have charged late fees again and on asking that they said that it is the late fees of the previous month.

Respected whosoever it may concern

I pay my complete amount as per statment online as i was out i make telegraphic transfer thrugh emirates nbd but i noticed from july some terms n conditions dubai first and emirates nbd changed amount was reversed in my current account due to which i got charge and i did manually deposit then after 3 days with someone help
Pls look into

I have paid my credit card balance in full and completed the payment before the due date. and i was in peaceful mind then suddenly i got a statemnt showing 366.00 AED to be paid immediately and it mentioned as late payment charges (What the Hell)
Can anyone from the Bank official can help me to get rid of this issue and i will never again use this Card.
Thanks
I can provide the informations after contacted by a bank personnel.