Duke Energy
Reviews and Complaints

I have solar panels. In the month of June, I generated a surplus of 668 KWH that should have carried forward to the next month. The next month, however, I did not generated as much as I used, and Duke charged me for the surplus. I called. Duke's representatives did not know why, but said my surplus would be reflected on the next billing cycle. August comes around and once again, my KWH's are not carried forward and I have to pay Duke for the surplus. I call again. They say they do not know the issue, and they again apologize, and say my KWH's will be reflected on the next billing cycle. September rolls around. And once again, same old story. I call Duke again, after spending half an hour on hold, someone tells me that the net metering program resets itself on 5/31 and that Duke will not allow me to carry those 668 KWHs forward. I've probably spent two hours on the phone with Duke in the previous three months, and after apologizing to me for two months, they then tell me that I can forget about those KWH's and that there's nothing I can do. I am totally disgusted with Duke as a company. Their customer service is completely uninformed, and their May 31st reset essentially stole a months supply of power from me. I would never recommend this company to anyone.

Duke energy is claiming that I have been paying a two month bill every month. They have charged me with a month 1/2 final bill. I have never been late and I have paid my bill every month. I shut off my service on September 10, 2018. I should have a probate rate for the bill due on October 2, 2018. Somehow I owe 141.00 for July, August, and September but have never been late. I paid my last bill on September 2, 2018. Something is wrong, all I owe is 39.00 for my final bill.

"sumter" contractor cut a main root of a medium size oak tree and now that tree is dead, presenting a potential damage to private property. Several weeks ago (months?) I talked with a customer rep and lodged a request that duke take down that tree. I have never heard or received a reply to my request. I have no idea why this is "too short" so I will simply fill in with this...

On 6/14 My precious father in law passed away. I called to see what to do about his bill which was solely in his name. On 6/22The first rep told me that we had to get a new account and that we didn't have to pay his balance. They put in his bill on Vickie Burton new account. On 9/6 the second rep told me to fax the death certificate and affidavit stating why she can't pay. Then today I was told that my mother in law will have to pay the old account balance because her email address was attached to that old account. She is 70 and on a fixed income. She has no extra money to pay this old account.

Duke Power continuously pruned only one side of a tree in my yard for years. Their pruning was done incorrectly and removed a central lead of the tree. Per a licensed arborist, a lateral branch (where the central stem was removed) has taken over sustaining the tree. In his opinion, the tree poses a hazard to my home--to my family, neighbors, power lines; and many school children who cut through my yard on their way to Spartanburg Prep (which is directly across from my home). The tree situation was reported to Duke Energy last year, but no one responded and it has gotten much worse. Thus, it is time to do whatever is necessary to get Duke's attention and hopefully assistance to remove the danger they created and protect our community. Please help me. Our address is 386 S Spring Street, Spartanburg, SC 29306. Please make this right. My contact number is [protected] and email is [protected]@gmail.com.

I was shocked to find that Duke Energy deducted $3, 139.62 from my personal checking account this summer in what they called their "Even Billing" adjustment invoice of August 10, 2018. I have been on even billing at this location since 1995 and I have never had a settlement charge like this. Yes, I have signed up for Duke to take out a monthly even billing amount of $144 but not $3, 139.62!? Really? Please look at my account (#[protected]). The invoice dated August 10, 2018, will show what Duke has taken out of my account. Of course, I called several times and all that I was told was to pay up and that I had a rate adjustment and unusual amount of usage. I did my research for the period of time and I disagree with Duke. So, I called back several times inquiring about my account and my disagreement. I had asked to be transferred to a specialist that could review my account and they said "no". Really? How sad! Duke has my money and they don't care! So, I am writing to you. I just want someone to review my account and give me a call or email. I can send them my excel worksheets to explain my issues. I believe that Duke took way to much money out of my account and I feel that Duke needs to correspond with me. I am not asking for much.However, I am receiving so little in return. I am trying to be civil about it but I need cooperation from someone at Duke.

I am a CPA with an MBA in tax. I do understand numbers.

My name is Bill Kasper, 4974 Bonaventure Ct, Cinti., Oh 45238

Cell #[protected] or Home #[protected]

Date: 3/25/18 10:15 pm

On July 30th i made two calls to Duke . 1 at 10:00 am and the other at 10:05 am . The second call was 8 mins long, and I called to cancel services for Aug 3rd. I was told it would be terminated. On Aug 27th I called to have new services when I was told that I still had services in my name. I asked to speak with a supervisor then and to have my call returned since no one answered. No call was returned and now I'm stuck with a bill for Aug 3rd-27th. The reason Duke will not correct the bill is because they can't seem to find the call. I spoke with a female representative for 8 mins and I have a phone record from T-Mobile. If all calls are recorded then both calls made on July 30th should have been found with or without a phone log. (Which I have no control over, the rep did not make a log). I was treated unfairly and as if I lied. I do not feel like ANY OF THE "supervisors; Tiffany, David,

Today September 24th at 330 pm I came home to a note on my door at my new residence saying my services has been disconnected without any notice prior so I called and spoke with 2 different representatives who did not care that I was unaware of a fee from transferring my services my next bill isn't due until October the 1st I have a 18 month old child the customer service was very bad I had to reach out to a charity to help me

I represent the owner and the tenants of The Shoppes of Loveland in Loveland Ohio whose addresses can be found below. I am writing on their behalf because of the frequent power outages we have had at the center. Power outages have happened many times over the years and usually we are not notified of the reason for the outage. I do know that typically, one "leg" or phase of the utility has blown a fuse, but I do not believe this is the only reason why we have outages.
I hope this is not typical service for Duke Energy but with the frequency of outages, I am not sure. We the undersigned request a review of our service interruptions over the past four years and would like to obtain a copy of such outages. We would like to better understand Duke's response to this ongoing issue.
Many of the tenants at the center need all electric phases operational for their equipment. Losing half of the power requires work to reset the systems in question as well numerous times the tenants have not been able to serve their customers. Health First Physicians (TriHealth Hospitals)has lost revenue because they have to cancel appointments for the day. This has happened to them numerous times. Other tenants include; Honest-1 Auto Repair, Title Boxing Club, Zab Thai Restaurant, Mathnasium, Berri Eyecare, Great Clips, The UPS Store, Pendleton Pilates, Pink Nails and Receptions Banquet Center.
As the Landlord for this center, our tenants have come to us to help them with this issue. For every outage, our tenants must take the time to reset all effected equipment as well as turn away clients which is very disconcerting.

As of the writing of this letter, we experienced another blown fuse, thereby losing opne phase, this morning on September 21, 2018

We were told that we had to put in a digital meter to replace our analog one. The contractor of Duke Energy told us that we could not opt out and that a deputy was having to escort them to come and change meters if people refused. (lie). So, we relented and had a digital meter installed August 28th, 2018. We just received our new bill and it was over a hundred dollars more since last month, plus our ac unit went out. That may be a coincidence but it just seems suspicious. Now they tell us that they will come back out and reinstall the analog but it will cost us $175.00 plus $11.00 dollars a month. After over an hour on the phone and multiple agents, they are going to review our bill as well. Be wary of them. They have unscrupulous business practices, and that is being nice. If there is a class action lawsuit, I would be willing to join!

I have been out of lights for 7 days everyday they keep saying the lights will be on by 12pm constantly lying. But yet everybody around me has lights but me. I've called several times about this problem now there telling me my lights went be on till Sunday. This is so messed up I have no damage done here but yet I see duke energy trucks posted up with the workers hanging around doing nothing I hate duke energy soon as I can move I'm moving to a better neighbor were I can become a Emc customers. They take care of they customers well they workin the rain, storms an all to assure costumers have there lights

duke energy and its customer care agents arent professional and dont handle customers well i spoke with 4 different people today which none of them were helpful or courteous instead all had attidutes from hell and none of them had a superior or supervisor all were supervisors without extention and no real names i could hear them talking to the next about my account what a sorry servive to have to pay for i wish i could switch my service to a friendly more up beat can resolve any situation company or at least a company that has supervisors who monitor calls and complaints on call ‼️

My name is Robert Wayne Harmon. I live at 153 Sloans Grove Road and have been a Duke customer for 50 + years. Today ( 9/16/2018) right around 11:30 am two trucks came to my back door neighbor's home (Harold and Caroline Smith, 165 Sloans Grove Road) for an emergency call. A tree was rubbing the power line and making it spark. This was their 4th trip for this same complaint to my knowledge...but never fixed. The Smith's continued to call fearing fire. My complaint is, today they finally cut the tree limbs and let them fall on my pasture fence, across the wire, busting all that loose and pushing the wire down to knee level. We have goats and miniature donkeys in that pasture that could have easily stepped over and went on their merry way...making me liable for any damage they did. Not only that, but they put all of the limbs and trash in my pasture for me to clean up. I have Myasthenia Gravis and cannot do that kind of physical labor any more which means I will have to hire someone to clean up and put the fence back up. I don't appreciate lazy people and I cannot abide shoddy work. I know you personally were not here to oversee said work but this type of incident does not make Duke Energy look very caring, efficient, or community minded. Please advise if Duke will pay for the work I will have to have done? If so, how to apply for that? If not will Duke send a team to do the repair work?

I do not understand why since I moved to 144 trinity circle. Four Oaks NC. That we are the first to lose power and the last to get it restored. This happens every event that cause our power to go out. Wheather snow or ice storm or hurricanes. It like we are left out from having power restored. When all the other subdivision get their power restored. I have been keeping up with it since Hurricane matthews and every time first the lose power and last to restore. If you don't answer my question I will keep pursuing It until it is fixed. Just treat everyone the same.

We moved from Auburndale Teco where we used to complain about monthly light bills that was $120.00 in the summer and $75.00 in the winter.
Move to Davenport only to have been there for two weeks in our light bill was $150.00.
We figured something was wrong when our monthly light bill hit $900.00. So we called Duke and asked them to come out and see what was wrong with our home they said everything was fine.
During the hurricane our lights was off for two weeks and our light bill ended up being $583.00.
And now Duke is asking for the government to allow them to push up the electric bills. Duke is a scam the truth is not in them. I figured since they was on the news that the government will stop them but I seem to think that the government might just be in with them .
This is ridiculous Stop 🛑 DUKE ENERGY

Power flickers on off way too many times. Since I can't do anything about your monopolized business practices, I just want to say, Progress Energy sucks [censored]! Sunny day, power flickers. Rainy day, OMG! Power definitely going out. Big storms, were f*cked! Can we get some competent people to do something about this? Wasted many hours doing computer work and pow, power out! And it's freaking sunny out. No wind!

For the last couple months my bill has been extremely high..they sent me letters stating they couldn't read my meter...the bill is an estimate from the previous year..they also sent letters saying I use more electricity than my neighbors..How can it be both? I live alone..I work all the time..I rarely cook or wash..my thermostat stays on the same # all the time..I file a complaint, they said it was right ..but I still don't know how they know...when they saying they can't read the meter..besides my neighbors have whole families..Are we paying for that spill🤔🤔? Sign..Feeling Jilted..

I paid 175.00 on Charles armstrong account thinking they were going to turn his electric back on but they didn't. He lives at 1915 maple ave ., Norwood, Ohio 45212. I paid this on 8/17/2018. When I called to see how to get my money back, they told me they have no record of a payment. I paid over the phone. The card number is [protected], exp. Date 07/21. The sec. Code on the back is 190. My name is Sheila Allen. I want my damn money back on my damn card

Good Afternoon, we have a property management company in Polk County Florida, and pay utility bills for approx 45--50 accounts, over the past two months we have been getting the checks we have sent to Duke Energy returned back to us, say the amount on the check does not match the amount on the stubs, on checking this we have found that the mistakes are being made by Duke Energy, and not us, duke energy personal are not calculating the amount on the stubs correctly, they are putting the numbers in the wrong places for example, account number [protected], we sent in a payment of $251.86, when we received the check back and the accounting receipt from Duke Energy, they have put a credit against this account for $351.86, a extra hundred dollars, by doing this it made the check amount wrong for all 29 homes, as it was then $100 dollars short, this has happened twice on the last two months cycle, all the 29 homes have received late fees, we have contacted customer service and have spoken to 5 different women, all very rude, who will not help us out on this problem, we have had to send over passport copies and poa, for every home we manage and pay the bill for, approx 52 sheets of paper, the latest response is that the paper work we sent will take 4--6 business days to review, in the mean time we still have late fees applied. We have today sent another check with double payments on to avoid any accounts being cut off, we request that all the accounts have the late fees returned, and some one needs to train Duke Energy staff to me more helpful and polite to paying customers, and maybe have the staff members who we have the names of, attending a class in accounting, so these mistakes do not happen again, or maybe this is a ply by Duke Energy, to collect extra fees.

We have experienced too many instances of power outages in the last several months, seemingly for no apparent reasons.
This is happening way too often, when there isn't even any bad weather to blame it on. I can understand if a storm knocks the power off, or maybe a accident where a car hits a power pole, but to lose power this many times in such, I'd like an explanation and to know something is being done to prevent this from happening in the future!