eBay
Reviews and Complaints

This was my first time ever ordering from Ebay and it will be my last
I order items that I liked paid for them, didn't know it was going take MONTHS to get here, didn't know they were coming from CHINA, And couldn't get my MONEY back. If I ever get my items I will be very surprised. I gave up my money in good faith now I have to wait and see if I get them at the end of the year NOT HAPPY

Now I have no way of getting my money back and no way to contact anyone since eBay removed the seller's listing after I purchased the item and the seller is now gone. I expect you to honor your money back guarantee even though I am unable to follow resolution process procedure because I can't now because of circumstances you created. Fix this now!

Here is a portion of the last correspondence I received...

"Hello intyre,
We're writing to let you know that we've removed an item you recently won due to concerns with the seller's account:
[protected] - Nikon AF-S Nikkor 50mm f/1.8G Lens for Digital SLR Camera Body

Since you've already paid for the item, you don't need to do anything else. If your item hasn't arrived yet, it should arrive soon. If it doesn't, then you'll want to open a case in our Resolution Centre. You can learn how to do this, plus find timelines for opening cases, at:
http://pages.ebay.ca/help/buy/item-not-received.html"

Maybe get a human to contact me through ebay messages and not with a useless automated generic answer .

I received a Credit Card which i never applied for. It was sent under my name to my nieces adress in Rockland County I live in Yonkers. I tried calling the Synchrony Bank using the tel # listed on the rate statement and it was out of service. I seached for the P.O. Box listed and it is not excisting under Synchrony bank. I tried to reach out to ebay mastercard and kept getting a recording that all reps were busy i waited on the line for over 1 hr with no one ever taking my call. I try to chat with them online and they instructed me to contact them by phone with no luck.

You can't even give free speach this seller reports you even if you call them money grabber freak and seller and ebay only cares about money money money doont buy from this seller ever or you more likey not get your item or report you to ebay for giving free speach how how you feel ehat money grabbers on there only care about money not customers like ebay money grabbers like karma hope karma get this thick dumb [censored] seller too like rest who dont care about no one but money them selfs

CEO's of eBay are like leaves on a tree these days. They fall off in the fall and a new one pops up in the summer. EBay Inc. Chief Executive Devin Wenig is stepping down as activist investors seek to break the company apart but it's also been said that he was terminated for allowing such abuse on eBay by some of its top-rated sellers like Hubcapjoes without taking any action against him for abusing eBay and hurting the brand. This is a big WIN for eBay Critics.

Scott Schenkel, EBay's chief financial officer, was appointed as interim CEO, the company announced Wednesday. The company said it will seek a permanent CEO and consider internal and external candidates.

eBay shares slipped 0.8% to close at $39.24 a share. You can check out the rest of the story here
https://www.latimes.com/business/story/2019-09-25/ebay-ceo-devin-wenig-steps-down

I sold an hp laptop on Saturday September 28 2019 the item was delivered on Wednesday October 2 2019 ebay stated the released my payment from the buyer and never did I still have not received my money due to them holding my money and then they lied and said it was PayPal they have been lying and yet not released my funds so basically I was scam into giving away a laptop for free

Bought a 3 pack of the almay make up I always use. Didn't need it right away, so about 3 weeks after I got it I opened one -- it's dead white, no pigmentation, like kabuki makeup.
The other 2 were exactly the same -- dead white.

Can't use any of them and ebay's idea of resolution was to tell me that the seller denied a refund.

Way to go ebay -- will NEVER buy makeup - or anything on ebay again.

I purchased an X12 Drone (item number [protected]) from someone named greg_30. The camera function does not work. I messaged this person (greg_30) several times and he just kept telling me, "Try it again". The warranty has now run out, and this man no longer answers my e-mails. Therefore, I want to register a complaint against him and warn anyone NOT to purchase from him.

- [protected]@yahoo.com

I purchased a 2 pack of the arrid cream deodorant and recieved my package. Whenbibopened the deodorant is was dried out and rock hard. I can send a picture if needed. I paid almost 20 bucks for this and am very upset that obviously these deodorants are no good. Please advise on how I can get my money back or a new order. The Id number is 58c20270212b40019c1a5e2e7dd162a7

Thank you

Ebay's Fraudulent claims of Free Return Moneyback Guarantee.

Back in July of 2019, I made a good faith purchase in total of $153.07. The item listed was described as fully functional. Of course when I received the item, it was not as advertised. Even the photos they used didn't match. I immediately contacted the seller, for a refund. The seller told me to take it to Ebay... so I did. They told me that I have to pay for the return shipping, even though it is stated "Free Return Moneyback Guarantee". 51 days later, I still have the POS that was shipped to me, and I found the CEO on Twitter (Devin Wenig) talking trash about Amazon, so I publicly let him know the he and his company are frauds. An Ebay Rep by the name of "Ryan" noticed and contacted me on Twitter, and gave me the same busted form letter they gave me at the start. 51 days later, I'm still out over $150.

Bought a WIFI repeater in July. Went to set up 9/13/19. Requires a $9.99 mo. Driver update set up. Cancelled set up. Contacted Seller "sunhinelife" for refund. Will not refund -past 30 days.
Contacted EBAY 3 times for help. Have to go through Pay Pal for refunds now, even though I paid with Credit Card. BIG GOAT ROPE PROCESS!
Contacted Pay Pal. Waiting for a call back now.

AMAZON PRIME is looking better than ever.

Ebay's new process sucks!

I've asked a seller why he doesn't have Combined shipping. The shipping is more than the miniature items. I'm sending you the Screenshot conversation. I'm 66 years old and have never seen someone so rude to a customer's request. The screenshot I sent you has the complete total conversations we had discussing the issue. Nobody in their right mind would pay separate shipping charges on these micro mini items with the promise that the seller will send the overcharge back. Thank you. P.S. Love eBay. I'm a regular customer. Keep up the good work. 👌

I have order two samsung headphones on dated 3 July 2019. Its not working. one pair is not functioning and second one just one is working. can you please replace or refund my money. it was a very bad experience for me.

I feel so bad when i receive it and take a first try. Kindly resolve my issue i am handicapped without my earphones. i have enclosed the bill with it.

I sold a new watch recently. The customer after a few days complained that the watch was scratched and dirty. Basically a false claim. The customer wanted to return the watch. Suddenly Moët Oahu fir my watch was removed from my account without my approval and the customer still has my watch.
1) Who approved all of this which is against the law

Please advise

My account was hacked July 18 or approximately. I had not used it for a long time and when I purchased an iPhone, they hacked my account. Since it was outsourced it has not been a good experience. Somebody moved me to Portland where I have never been, I live in Utah. my email was changed and had problems with my password. nobody helped me, they just took note and the usual: I am sorry that does not mean anything. I lost 251 US$ apparently unrecovered. PayPal partner did not help either. I had to close my account

I am a seller/buyer. Have been almost 20 yrs off and on. In garage cleaning, began posting items for sale. 1.5 hrs in. At first logon had password issues. Dont know why because my password are WRITTEN IN A BOOK, but I verified my security question, had the link sent to email on record, clicked the link, changed password, began posting.

Ge email that my account was flagged as "being unauthorized use", listings deleted, and the account was actually terminated. Called, had to change passwords again, forced to only click links in their emails. I get in, see profile, my security questions disappeared. Tried to go through any profile matters while on with them - but it kept kicking me out to password (which started a loop of verification, change password, resend links, etc...). Once back in, they said, dont worry about profile changes right now. Paypal is set, email, phone, are set so I can post and then deal with profile updates/corrections later. They also unlinked my personal account from the business selling account so as to avoid any issues there..at my request. We're working again. They restored the deleted listings. Continued to post more.

Today - I go to log in, check status, post more...and password no work. Tried second time, this time it seems to accept password but says it has to verify its me. I clicked send email. (ho phone since that was an issue yesterday) Go to email...NO EMAIL.

Login in screen says to give them other info in the profile. I call - the guy wants, more verification info. Asked the guy to at least check the notes from yesterday as I dont even know whats in the profile at this point. Phone number i gave was correct (actually calling from it so caller ID confirmed that) But said they would have to call me back. No - Im on and want to deal with it now. Then he says so they can verify its me. Told him lets try something else. Then he wanted DOB, full address, etc..I again told him I dont know what address is there since everything in my profile got messed up yesterday - and I dont use my date of birth on anything so that was a no. (yesterday me and the lady rambled on as much as I could remember about the account from 20yrs ago till. something I said DID verify me, but she never toldme exactly what it was that verified). Todays guy didnt want to do that, and honestly I shouldn't have to do that. Supposedly without "higher verification" - cant do anything else.

Guy kept pushing for verification, but how can I verify what I dont know is there. At this point -to me verification should be you tell me what you got and I say yes or no. I'm not giving anymore info cause something is definitely wrong.

Ask for supervisor. Was told it will be same thing. Got someone Jonathan I think who proceeded to insist upon the same. Asked him to look at the notes from yesterday -which he would not. Claimed he could do nothing else until I verified...BUT WHAT AM I VERIFYING. I DONT EVEN KNOW WHATS THERE?

I ask for person above him. Told him at this point something is wrong that I spend hrs yesterday resolving only to wind up today with same issues. He claims no one else I can talk to. Hes the manager . More prodding at one point he says next step would be internal people that I CANNOT speak with, then he said the next step would be the Director of Ebay. Asked for phone or email contact info - denied. Told the only way was to send a paper letter to a mailing address (in the age of technology that seems strange.) Also strange that you have a call center rep, a supposed manager and then the Director of Ebay as the command line..for a company this large.

PROBLEMS - FOR WHATEVER REASON THE SYSTEM DECIDED MY POSTING WAS FRAUDULENT AND SHUT OFF MY ACCOUNT. Ok - I hadnt sold in a while, so I give it as security. ONCE I went through over an hour verifying and getting most stuff straight...I go back today and its almost the same thing. DOES THIS HAPPEN TO EVERYONE? I NEVER EXPERIENCED THIS BEFORE.
IF NOT - THEN WHAT IS THE DIFFERENCE WITH MY ACCOUNT THAT THIS IS HAPPENING?
IF THERE IS A PROBLEM, MAYBE ME AND YOUR FRAUD PEOPLE SHOULD BE TALKING TO TRY TO TRACK IT DOWN...INSTEAD OF FRUSTRATING AND PUNISHING ME TO PROVIDE INFO THAT I OBVIOUSLY HAVE NO WAY OF KNOWING WHAT I AM SUPPOSED TO. AND NO IM NOT GOING TO RAMBLE OFF EVERYTHING ABOUT MY LIFE UNTIL WE STUMBLE ON SOMETHING THAT IS THERE...INSANE. AND I HAVE MY INFO TO TAKE TO POLICE - CAUSE I WILL DEFINITELY FILE CHARGES IF SOMEONE IS DOING SOME HANKY PANKY WITH MY ACCOUNT.

my email is : [protected]@aol.com
RESOLUTION; 1) Fix my account from whatever has it messed up - once and for all.
2) I have active listings, some even PAID FOR, that I cannot manage, monitor, handle, etc.
3) ENSURE NO NEGATIVE FEEDBACK IF A LISTING CLOSES/SELLS AND I CANNOT COMMUNICATE WITH THE BUYERS TO COMPLETE THE PROCESS. My purchase and selling history has almost excellent feedback.
4) SCHEDULE A DATE AND TIME THAT I CAN SPEAK WITH SOMEONE. EBAY IS NOT MY FULL TIME JOB AND MOST BOSSES DONT LET YOU TAKE CALLS AT WORK TO DISCUSS YOUR EBAY SELLING. MY WORK SCHEDULE CHANGES EACH WEEK. SO NO YOU CANT JUST RANDOMLY CALL ME. BUT I DONT WANT TO HAVE TO RETELL THE STORY AND PLAY THE GAME CANT VERIFY WHATEVER THEY MIGHT ASK FOR EVERY PERSON I TALK TO. I PREFER TO DO IT ONE TIME, WITH MANAGEMENT, TECH OR FRAUD PERSON WHO CAN GET TO THE BOTTOM OF IT AND FIX IT ONCE AND FOR ALL.

I bought a TV on 23rd of May and untill this day it has NOT been delivered to my home address. I tried many times contacting the seller regarding the late of delivery, but sometimes he never respond! Also, I have contacted DHL courier about this case of late and they said to me that the TV had been also bought by another person as the same time in which they delivered the TV JUST to him. So far, I don't want the TV to be delivered due to late circomstances and I want a refund for it instead.
Waiting for your respond
Regards

Khalil

Same story as others told. Pamela Herlihy is now going by Linda Hart. Exact same wording for a black Toyota Tacoma that she used on the red one. The pics she sent me were from some other site where she had used the Pamela name...

She's now saying that's she's in the military claiming to be going off to Iraq (?), even giving herself a military title. Sick.

There was a problem with an ebay (laptop) auction on 28 October 2018 in which I placed what should have been the winning bid but for some reason my bids weren't being accepted by the system. Ebay has a full log of what happened. I spoke to ebay Customer Support at the time and they told me they would conduct an investigation (I never heard back from them). I also followed up wtith the seller but he had no explanation (he confirmed to me that the the auction was not ended early). To date I have had no explanation as to how it was possible, and I subsequently ended up buying another laptop through an ebay auction about 2 months later for which I paid considerably more in post and tax duties as I had to have it shipped to me in Switzerland (plus there are a number of problems with the laptop I ended up purchasing and to date I've spent a lot more to fix various issues). I spoke to Jericho C. at ebay Customer Support on 26 December but there was no resolution.

if an auction is still open, with 30 minutes or 3 minutes left, ebay is legally bound to honor that (just as if someone places a winning bid they are legally bound to purchase the item and the seller is legally bound by the terms of the auction to sell it to them). It's not right what happened.

I double-checked against another auction on the same evening (28 October 2018) for another laptop and my bids were being accepted right up to the end of the auction as it timed out, so there was some problem with that specific auction (it had nothing to do with my computer or not being logged on at the time as I believe Jerico C. suggested).

If I'd had the laptop I should have had, I would have spent at least 300 GBP less than I've paid to date plus I had to wait an extra 2 months to find one that was similar.

Ebay are legally bound to compensate the fact that I did not win the auction when I ought to have (I placed various higher bids than what turned out to be the winning bid but the system just deleted them as if someone was pressing the backspace button before I could click enter) and pay me for the extra expense I've had in buying an alternative computer two months later at greater cost (and with various problems).

L.Jamei
[protected]@yahoo.com

Details of auction:

HP Spectre x360 Pro G2 - Intel Core i5-6300U 8GB RAM 256GB SSD
HP Spectre x360 Pro G2 - Intel Cor
Enchère en cours : 435, 00 GBP
L'enchère se termine à 28 oct. 2018 20:06 Paris
Enchères : 19
Livraison : pas de livraison internationale

I have an above standard seller rating and the item you are holding payment for was sent within 1 day of payment being received plus it's been delivered and signed for but payment status say I could wait another 12 days before you release the payment? Can you release the money ASAP please as I need it and I find this whole process a bit of a joke and I'm contemplating not using eBay anymore to sell items!