EbonyOnline’s earns a 2.6-star rating from 35 reviews, showing that the majority of customers are somewhat satisfied with purchases.
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Disappointing Customer Service Experience with Ebonyline: No Communication & No Reward Points
IT TO MY ACCOUNT
I have been shopping with Ebonyline.com for a long time now and I have to say, this recent experience has really disappointed me. I placed an order for a wig six days ago and it hasn't even shipped yet! Now here I am stuck with an old wig for the holiday weekend. To add insult to injury, I have placed 5 orders in the past few months and I have received no reward points. When I tried to ask about them, I was treated rudely and told that the points cannot be adjusted.
I tried to speak to a supervisor, but was given the runaround and transferred to several different people. When I finally spoke with someone who claimed to be a manager, they were extremely unprofessional and continued to talk down to me throughout our conversation. After much back and forth, I finally decided to cancel my order and receive a full refund.
It is frustrating to spend your hard-earned money on a product and receive such poor customer service in return. I have been a loyal customer for years and I expected better treatment. I also want to make it known that there is no need to log in for reward points, despite what the website may say. I logged in for every order and still did not receive the points I deserved.
While I appreciate the kind offer to adjust my points, I am still upset about the lack of communication and poor service I received. I will not be using Ebonyline.com again and I will make sure to leave a review on the BBB to warn others. It is a shame to see a company with so much potential treat their customers so poorly.
Important Shipping Policy Reminder: Read Before Placing Orders
t an additional cost. It's unfortunate that you never received the package, but we're unable to assist with filing a claim as you did not follow our shipping policy. The carrier delivered the package to the address you provided and without a signature, we cannot file a claim.
I understand that you're upset about losing money, and I apologize for any inconvenience this has caused. However, it's important for customers to read and agree to our policies before placing orders. This includes selecting the proper shipping method and adding a signature if necessary.
We will file a claim for the order as a courtesy, but please be aware that it may be rejected by the carrier due to the delivery status. All claims and investigations can take up to 10-14 business days to process. We recommend following up after that time has passed.
Thank you for your understanding. If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help.
EbonyOnline Complaints 0
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About EbonyOnline
From hair extensions and wigs to skincare and cosmetics, EbonyOnline offers an extensive selection of products from top brands such as Bobbi Boss, Outre, and Janet Collection. The website's user-friendly interface makes it easy for customers to browse and purchase products with just a few clicks.
One of the standout features of EbonyOnline is its vast collection of hair extensions and wigs, which come in a variety of styles and lengths to suit every need. Whether you're looking for a quick and easy way to switch up your look or a more permanent solution for hair loss or thinning, EbonyOnline has you covered.
Thanks to its commitment to affordability, EbonyOnline has become a go-to destination for budget-conscious shoppers who want to look and feel their best without breaking the bank. And with frequent sales and discounts, customers can save even more on their favorite products.
Overall, EbonyOnline is a reliable and trusted source for beauty and hair products for women of color. With its extensive selection, competitive prices, and exceptional customer service, it's no wonder why so many women turn to ebonyline.com for their beauty needs.
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- Attach any relevant supporting documents to strengthen your complaint, but avoid including sensitive personal data.
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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
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Ensure to follow these steps to effectively file a complaint or review about EbonyOnline on Ebonyline.com on ComplaintsBoard.com.
Overview of EbonyOnline complaint handling
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EbonyOnline Contacts
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EbonyOnline phone numbers+1 (877) 777-2420+1 (877) 777-2420Click up if you have successfully reached EbonyOnline by calling +1 (877) 777-2420 phone number 1 1 users reported that they have successfully reached EbonyOnline by calling +1 (877) 777-2420 phone number Click down if you have unsuccessfully reached EbonyOnline by calling +1 (877) 777-2420 phone number 41 41 users reported that they have UNsuccessfully reached EbonyOnline by calling +1 (877) 777-2420 phone number+1 (847) 647-9791+1 (847) 647-9791Click up if you have successfully reached EbonyOnline by calling +1 (847) 647-9791 phone number 0 0 users reported that they have successfully reached EbonyOnline by calling +1 (847) 647-9791 phone number Click down if you have unsuccessfully reached EbonyOnline by calling +1 (847) 647-9791 phone number 1 1 users reported that they have UNsuccessfully reached EbonyOnline by calling +1 (847) 647-9791 phone number
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EbonyOnline emailsask@ebonyline.com100%Confidence score: 100%Support
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EbonyOnline address5641 W Howard St., Niles, Illinois, 60714, United States
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EbonyOnline social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2024
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