ECMC
Reviews and Complaints

after signing up for the service I was told my site would be up and I would have training. the site was terrible looking, and the training was worthless, my trainer kept telling me how long he had been doing this and appeared to not want to be bothered. When I advised I didn't like the site of the products, I was told that to have a better site/products I had to upgrade for several hundred dollars. unfortunately, I did. I finally had enough and wanted to cancel. I was given the run around and no direction on how to do it for 2 months...each month charging me . Finally, I had to call for the 11th time to be told that a specific form had to be completed. I did that but they will not hear of giving me my 228.95 back. this is 228.95 for the two months I was telling them I wanted to cancel.

don't trust them, terrible service, terrible everything. no refund which appears to not be legal.

you have a nurse named Laura Ciraolo. she was extremely rude! with 0 bedside manner. it is outstanding you would even keep someone like herself employed with this hospital. she cares more about her makeup and appearance than she does her patients. extremely disappointed this is what is going on. this job is not a beauty contest. this is people life on the line wile she is applying lip gloss. do better ecmc

My sister needed to go to detox, I called ecmc before even taking her there. They said there was a bed open in detox, we got there (we live 2 hours away mind you) they said yes we can see you and you can go to detox. I specifically asked them if I could leave her there and she would be ok because I live so far away.! Well my sister is calling me at 4 am saying they discharged her and sent her on her way, I don't just live next door, I can't just run and grab her. Now when my sister leaves the hospital to go find drugs and dies, how are you people going to feel then I am discusted with the hospital and service here

Very rude threatening, several times during the call adam threatend to garnish my wages which is only ssi and social security, i kept trying to explain on my side that between bankruptsy and filing a disability claim 4 years ago that it was taking care of kept interupting me, i had to ask for a supervisor 4 times and even in that aspect i was still having an attitude against me. I am seeking as i have stated to them before that this debt has already been taking care of and ive put in a disability claim back in not once but twice back in 2010. And they need to search the records they have accumalated from all the companies this has went through because i cannot physically work and they know this and i shouldnt have to keep filing the same claims i already have im in the process of doing another disabilaty claim for the third time (When i shouldnt have to due to the bankruptcy and was told it was discharged) but i am disabled been retired since april of 2010 cannot work and the only income i have to live off of is my social security. And they need to teach thier employers not to be rude to consumers as i call them.

This may not help any of you that owe a loan to ECMC, my loan is paid and i still have delt with these people for years! The constant early morning and late night rude calls etc! Even told them i would take them to court which i did, you think ECMC is corrupt wait until you deal with the 9th Circut Court, corrupt as they can get! I had to contact toe Dept of Ed. and my Senator in Nevada and the Veterans Admin to start working against these thieves ! My lawyer had taken them to court and the 9th the woman kept cutting my lawyer off mid sentences and would hear him out and we had proof in his hands my loan is paid in full! But, after contacting the said above places the Dept of Ed and the Veterans Admin told them to leave me alone! Surprise they didnt! They just passed my alledged Loan to the office in Oregon where i sent my loan paid info, 2 months later i was contacted by the office in Texas, where as again i sent paid in full proof ! It then ended up in the hands of their office in Ariz! But when they went to contact me, i was fortunate that the Nevada
business Inst, here in Vegas thought it was odd how my so called loan had doubled in just a couple of years, They contacted me and i sent them proof of my loan having been paid ! Finally i havent had anymore letters from them! No phone calls but than again i blocked their numbers! So i dont know if this helped anybody, but this is the kind of battle your in for when you deal with people as corrupt as ECMC and at least the 9th Court on the west coast ! Good luck !

Over 5 years ago I started to receive phone calls and letters in the mail from debt collectors about money that I never took out on loans. I found out through a credit pull that I have been the victim of severe Identity Theft. Almost everything is gone EXCEPT for fraudulent student loans that ECMC keeps harassing me on. I have hired two attorney's over the years and ECMC WILL NOT respond to them but will still garnish over 25% of my weekly pay (which is illegal) and has seized my tax refund. Every communication I send to ECMC is either denied or unanswered but yet they have no problem garnishing me. What makes it worse is that they ignore my police report and I have obtained a copy of the "signature page" since all of these student loans were electronically signed (yes...no actual signature) and false address. I am a single parent and the only financial source and this has placed my child and I on extreme financial hardship. I am at a complete loss since this company refuses to respond to a lawyer or my repeated requests to review all of the legal documents that are constantly submitted to them.

This is now the third year of harrassment, for a student loan by someone with the same name as my husband. Last year it was harrassment from sallie mae. Now this company is doing the same thing. How do we finally stop all of this? They are rude, have called us liars, threatened to garnish our wages, intercept our tax return, etc. We did not take out any student loans. My husband is 60 years old and none of our children have any student loans. We don't know why this keeps happening! Help! Last year, after many, many phone calls, he was finally able to talk to someone who would give him the last 4 digits of the ss they had on file. It wasn't his! No apology, nothing. But the letters and phone calls stopped for several months. Now, this company is pulling the same crap!

Defaulted on student loan, received notification of wage garnishment from employer. Called ECMC right away to set up arrangements on 5/9/13. Agreed to the first payment on 5/31/13 and was told a garnishment suspension would be mailed to my employer that day. Asked for fax copy, was told policy is only after no receipt within 15 days. Next pay date was 5/17/13, so this was cutting it pretty close to have it stopped, but I was hopeful. Of course it wasn't received. Called Sean my account manager again on 5/21, he assured me it was mailed on the 9th and that since it hadn't been 15 days he couldn't fax a copy yet. I let him know I would be unable to make my agreed payment on 5/31 if there was another garnishment to my paycheck. He told me I would be in default even though they collected over the payment amount from me that month since it wasn't paid voluntarily. Understandable. We arranged after much hassle to have my first payment come out on 6/14/13 and a new repayment plan was initiated. My next paycheck dated 5/31/13 was also garnished as I feared. My employer still hadn't received the letter. I called Sean again when I saw my payroll online before the 31st check, on the 29th and asked him to please fax a copy asap. I received a copy that day, but it was dated the 29th, not the date the arrangement went into effect. Now I have to allow ADP 5 or so business days for processing which is understandable but as of today they haven't responded to whether they fixed it or not which could result in another garnishment. If this occurs, I will have given ECMC almost $1, 000.00 in 30 days. I simply can't afford that. I decided to call them today to obtain proof of the original mailed letter since my employer never received it and everyone kept repeating that it was faxed on the 29th. I pointed out that since the agreement was made on 5/9 I needed to see verification of their attempt to notify my employer before that date, otherwise their 2 garnishments aren't legal since I have proof of a repayment plan with that date. Finally since there isn't any proof, they transferred me to a supervisor Mark, whose voicemail allowed you to leave your full name and then cuts you off. So after waiting on hold at lest 20 minutes each time I've called this company, I still can't reach a supervisor or obtain proof they mailed the stop notice. Therefore, I have to conclude this is a purposeful process to obtain as many garnishments as possible before the debtor starts harassing them. I have no idea where to go from here.

I am trying to cancel account because I couldn't charge my card directly. I have emailed a few times asking how to cancel, and I get no repsonse. Help!

On April 28, 2011 the servicing responsibilities for my student loan were transferred from ECMC to another company. Since then ECMC has continued to withdraw money directly from my checking account. In fact, ECMC has charged me several times in the same month when previously I made single monthly payment. I have called ECMC about this matter 3 times. I have yet be called back. To date ECMC has overcharged me $875.00. May 3, 17, 24, June 1 and 7. I would urge anyone who deals with ECMC not to use paperless billing!

I have a delinquent school loan. The Educational Credit Management Corp. hired DCS to collect the debt after ECMC went to the Dept. of the Treasury to collect the loan by garnishing my social security payment. DCS sent me the payment papers and my wife and I sent the paperwork back to them. After a couple of weeks, they sent me a letter saying that I could pay 74.00 per month for 9 months and then the loan would go back to ECMC for repayment. I made the payment and found out that my social security is still being taken. After calling DCS and talking to Jessica, she transferred her to Matthew, who after talking to her transferred her to a manager. I have told my bank to refuse payment on any request for payment from them. ECMC will not talk to me about the loan because DCS has it. I am making two payments on the same loan. With the reduction in my social security, I cannot make ends meet. They also told my wife that they can take my pay and my social security. I have also filed a complaint with the Federal Trade Commission, who told me that if they see a pattern, they will begin a procedure against them.

This ECMC calls everyday sometimes two times a day. It is a machine. I have a disabled person in the home and it causes hardship when they hurry to phone and then it is this company. Plus, I never had a loan with them at the school they are saying I attended. I never attended the school.