eDreams
Reviews and Complaints

I bought a ticket to fly with KLM, but the flight was cancelled by the company. I do not accept any voucher as reimbursement since KLM has not anymore any flight that could be useful for me. I want a total reimbursement in cash.
My reservation code is 6603795303
if you have any doubts about the rights of the passengers, you should read this:
https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm#cancellation
I have already received some negative answers from you, If I do not get the reimbursement that I am asking for, a positive answer from your side within a week, I'll contact directly the national enforcement body of my country to solve the situation.

The Flight has been cancelled due to Corona Virus and no refund have been issued from Edreams. Edreams adviced to add an application on the mobile to manage the refund. However, it is not working.
Edreans proposed some Phone numbers for customer services, but these phone numbers are no longer possible to reach.
It has been more than 3 months I requested a refund and I was promised to get money back.
No money has been returned and it is not possible any longer to contact edreams

eDreams Booking Ref: [protected]

Due to the Covid-19 pandemic our flights were cancelled. We requested vouchers to travel another time when safe and suitable for us. eDreams said they will arrange vouchers and will send to us. We told the eDreams consultant that we would like to travel in June 2021, the same time as our planned trip for 2020. On 15 June 2020 without being contacted by eDreams, we received an e-mail "Travel Document - Itinerary" "Departure : Johannesburg (JHB) 16 Jan 2021". The new travel dates were booked for flights without us being contacted and asked if the date is suitable. We cannot travel then and now we cannot get hold of eDreams by website, email or phone to tell them we cannot travel in January 2021 and that we want to travel when it is suitable for us. After hearing noting we contacted the Airline directly. The Airline replied immediately saying that on 15 June 2021 they issued credit vouchers for the full value of our airtickets. It seems to be the same day on which we received the "Travel Document" for a departure date of 16 January 2021!It seems that eDreams booked flights in January 2021 because it is much cheaper because the time of year we booked is "peak" season. By booking flights at a cheaper time of they year they can then pocket the difference rest. We cannot get in touch with eDreams no matter what we do. We want to firstly cancel the flights booked by eDreams for January 2021 and get eDreams to send us our vouchers so that we can book our flights when it is suitable to us.

Due to coronavirus, my flight to London has been canceled. I could change the date directly because it was a low cost Airlines company and so I did.

But, my return ticket from london, which was with British airways, is booked by edreams company and I can't change the date by myself. EDReams is responsible for this service.
I can't communicate with them and I suppose the money is lost. I thought I should refer it though...

Hi Edreams team,

My name is Maxime Pantaleoni, my email address is maxime.[protected]@gmail.com.
The 04.07.202 54, 99euro went of my bank account for a yearly premium account at Edreams Spain.

I am a regular user of Edreams BUT I live in Luxembourg, don't speak any Spanish and didn't consider going to Spain so the payment clearly hasn't been done by myself, but my credit card got charged for it.

Could you internally check what went wrong there?
Is someone else maybe using my credit card here?
Or did I got wrongly charged?

Thank you for your help!

They allowed me to book a flight to Queensland even though the boarder was closed
I realized such, I asked for cancellation and so far I cannot get this solved
There is nobody to talk to. I received an update that it was getting prioritized but almost 2 days later and nothing has happened.
Their AI prevents any communication attempt
This company should never be allowed to operate or at least they should warn that they have no customer service support at all when needed.

Hello!I bought a ticket throughEdreams, but the flight was cancelled worldwide due to the virus, my airline(Emirates) returned the money toEdreams, but now I have been waiting for more than 2 months for eDreams to return my money or a voucher. I need the voucher to re-book a flight for next year. Booking number: [protected]. I have also bought a policy, when buying the tickets from E-dreams.
They have sent me the following e-mail. However it is impossible to book through my trips on the app. The e-mail address does not exist anymore.

'Good news! We have been able to obtain a flexible ticket as a refund for your flight to Barcelona, flight number EK771, EK256, EK185, EK772 . A flexible ticket allows you to rebook your flight using the credit available for a date and destination of your choice.

In order to change your booking go to My Trips in our app. Download it here.'
This is the e-mail they have sent me on the17/06/2020
Could you please assist?

11-Jun-2020: I booked a flight from LAX to PNH for travel on 30-Jun
12-Jun-2020: Cambodian embassy in Washington informed me they had suspended all visa applications
12-Jun-2020: I requested to cancel my flight and refund
Contacted edreams almost daily but no response. Customer service number has been disconnected.
Contacted Airline directly and they said they could not do anything since I booked via edreams.
30-Jun-2020: received email from Edreams that they had contacted the airline and that my refund would be processed
1-Jul-2020: I contacted the airline and they said no such request has been received and they had marked me as a no-show for my flight!

Do to covid-19 the airline canceled the flight airline company return the money to edreams, but they won't do the same.
This edream thing is a fraud, do not work/order with this company
They got the money back from the airline, but won't give it back to me

Hello. I made a booking with eDreams for a WizzAir flight for April. Due to COVID19, the flight was cancelled by the airline and they reached out to offer refunds. Since I booked via eDreams, they had to request the refund on my behalf. eDreams initially refused, stating that the airline was not refunding them, but I contacted wizzair directly and got a pdf invoice of the refund. Following a call with an eDreams rep, this pdf was forwarded to them. After many attempts to contact them in every possible platform, they confirmed the refund on April 29th and stated it would be processed by June 15th. I have been calling them everyday since June 15th and finally got through on June 22nd, during which the rep said the same thing as before - that the airline had not refunded etc. This is not true as my companions that booked the same flight either through wizzair or another online company all received their refunds in april/may. EDreams then said that they needed to check with the airline AGAIN and told me that they would send me an email with the status within 72 hours. It's passed the deadline and two whole months after the flight was supposed to take off. I have been trying to call all morning and in one call was waiting for 20 mins to get through but no one picked up. Emails are all unanswered. This is irresponsible, unprofessional and a downright scam. There should be consequences.

I purchased a round trip ticket, ath-sfo, that included two carriers, lufthansa and british. I received confirmation from both carriers. When I arrived at the airport, my flight did not exist. There was no staff for austrian (lufthansa partner) and no scheduled flight on the departure board. I had never been informed of any change.
Then, suspecting lack of communication with all the airlines, I called american so that I wasn't a no-show. Now i'm waiting for some voucher but it's been almost 3 days and no progress. And still, no recognition that there was no flight.

Pensant être sur le site d'Air France j'ai acheté un billet Lisbonne Paris
le 29 avril 2020, je venais de valider mon paiement quand je me suis aperçue que je passais par eDreams (Le site est vraiment trompeur)
et billet beaucoup plus cher avec un cout supplémentaire de 120 € par rapport au prix du billet Air France.
j'ai donc annulé immédiatement, en retour j'ai reçu d'eDreams un mail
m'annonçant le remboursement dès que possible.
Ayant annulé instantanément je ne pensais même pas que me compte serais débité de 248, 00 €
J'ai eu le service commercial le 20 mai dernier qui m'a bercé en
me confirmant que le remboursement été en cour.(taratata)
Nous sommes le 05 juin, pas ne nouvelle impossible de les joindre
et pas de réponse au mails.
Je comprend mal qu'on puisse laisser un tel tour opératore continuer
d'exercer, alors que dans l'ensemble des avis voyageurs, cette société est montée de toute pièce pour générer de l'escroquerie.
Pour ma part cela relève du pénal.C'est tout de même très grave.
il s'agit là de million d'Euros (Enrichissement sans cause)
Que fait on?

On the 4th of May 2020, eDreams accepted a booking from Johannesburg to Dublin, with Kenya Airways and Aer Lingus. The flight was scheduled for 21st of May.

On the 8th of May, I contacted Kenya Airways to determine the status of my booking. Kenya Ariways confirmed that my booking had an "open ticket" which means that the ticket was sitting in cancelled status. They advised me that the borders were not yet open due to government lockdown policy.

After contacting eDreams to request information on how to obtain a refund, I was met with no helpful information whatsoever aside from "You need to contact the airlines".

I have multiple phone recordings with both Kenya Airways, as well as with Aer Lingus categorically stating that the "Refund Request" MUST come from eDream, and I cannot request the refund from my side.

To date, I have confirmation from both =Kenya Airways, as well as Air Lingus that no such request has been made.

eDreams issued me with a policy change on the 13th May 2020 stating that they are no longer issuing cash refunds, and proceed with attempts to obtain my "consent" to the issuing of a voucher rather than a cash refund. I have recorded verbal confirmation from BOTH airlines that this is not the case, and that they issue cash refunds where the refund is requested. eDreams has made no such request, and have verbally confirmed this.

To me this appears to be an attempt to hold onto my funds for as long as possible, until I consent to a voucher. I will not consent to a voucher as this was not the policy when I bought the ticket.

The resolution is simple, I want a cash refund for a falsely advertised ticket. eDreams as well as both airlines were fully aware of the government no travel policy in their respective countries when advertising and accepting money for the tickets.

This is nothing less than a filthy scam.

I have handed the issue over to my lawyers for follow up.

My airline cancelled flights due to covid 19 and I opted for a refund. The flights were booked through edreams which have been paid the refund by the airline but have not passed the refund back on to me. Over a month has passed since the money was paid to them. There is no way to contact anyone in customer service. Only bots. What can I do to resolve this problem?

I booked my car rental with my friends recommendationoon Edreams.com with booking number KO696829430 and I had to cancel it because of COVID_19 restrictions. Firstly on 14Mar20 I contacted Edreams for refund and customer service responded me to be refunded within 10 days. After 10 days I contacted again, that time they responded me within 20 days I would be paid. After 20 days again I contacted 😁 they promised me to refund not later than 25May. Yesterday was the deadline but I am still not paid. I have no idea what the do with customers money and they extend payments intentionally. I never book from Edreams again. It is not well organized company and unsatisfactory.

EDreams booked my flight with air canada. I booked in December for a flight from Edmonton Alberta canada to Timmins Ontario Canada.in January 9 2020 my seats were changed an was to get refund for 52.00 dollars never got refund.in February I was notified my flight returned was changed by 4 hours I requested a refund February 27 2020 never got it.in the mean time my flight returning from Toronto canada to Edmonton was canceled an been requesting refund to this day because of flight changes. The said I can rebook but not untitled to refund. I have booked standard fare an was told I can get refund by 24 hours to to flight. I want my money back

Plz refund my money.
I used to use this agency when I have to use flight. But this time, my flight has been canceled and they didn't send any e-mail to me. Its been almost 2motns.
I can't contact them.
So stressful. I don't know what they doing now. I shall I do now.
I request refund as soon as possible.
Its big money. don't stole my money.
Conetact me and refund quickly plz

Code [protected]

I book my flight through eDreams to come back home to the UK from Melbourne Australia they didn't book my flights in transit with each other so I was taken off the flight at Melbourne Airport stranded at the airport for 3 days could not get hold of eDreams my family had to find the money to put me on another flight with Emirates to get me home after 3 days this was on March 20th I'm still waiting for refund they are trying to say it's down to the airline I've been in touch with the airline and they said it is down to the travel agent that booked it absolutely disgusting they shouldn't be allowed to operate taking people's money illegally and then try to offer vouchers that are no good to me as I'm in financial difficulties now and need my money back eDreams does not respond to any correspondence that you try to get to them

My booking was canceled 3 weeks ago and i can't get a hold of an edream agent at all. The airline even emailed me saying they would refund my ticket but edream have not done anything to deal with with this. I want my money back! booking 5071142288.

My flight has been canceled about 3 month ago. I tried to contact to edreams to refund my money. But nobody answer my call. And nobody answer in the edreams chat room. Just a crazy robot answer! It just say you have to contact to your airline (pegasus)!.
I also have called to pegasus airline but they (pegasus airline) told me your money already has been refunded to your agency (edreams.com) please have contact with your agency to get your money...!

Edreams agency! You don't have any phone or just an email to answer to your customer! How can get my money from you!? I think I should write an email to my credit card to complain from you and get my money.

My email address:
[protected]@gmail.com