eDreams
Reviews and Complaints

I would like to make aware the cancelations process in the E dreams company when canceling a flight.

When you call to cancel a refundable flight which you have paid extra for they ask for flight details, names of clients and email used. Also reference number.
They then tell you they must call the airline to check the flight is fully refundable and the airline agree. They keep you online for 2 minutes and then come back and tell you the airline agree and how much refund you will get.

The scam
This is where you receive the email telling you all is fine and you will receive the refund as long as the airline agrees.

After the 90 day period they tell you the airline does not agree so you lose the money.

If you call the airline directly you will find that the said airline do agree to refunding you and they told me this is the e dreams scam, as they dont want to refund monies.

I had booked flights which the dates where later changed by the airline to the 18 dec ek0186
for Yvonne Daniels
Alfred Moesker
Lawrence Moesker

I later had to cancel my holiday as they could not accomodate me for these new dates
I called you in September and asked if i canceled how much would my refund be
I was told you would have to call emirates to see if they would refund
You came back to the phone 2 minutes later and told me they agreed to a full refund.
I told the lady to send this in writing and the letter arrived with the same cluase must check with airline.
I did not worry as i recorded the phone conversation as this has happened with edreams in the past, no refund.

i was told a refund would take 90 days
Now after 90 days you say no refund as emirates dont agree.

I have contacted emirates and they tell me a refund is agreed as it was a refundable ticket and you should have refunded in 14 days.
They say the flight was refunded and sold again and I should speak to you to find out why you are saying this as there is and nver was a problem from there end.

I require my refund immediately as the said period is over and must say am dissapointed with your customer service as i have used your service for many years as i continually travel for business.

If you are unable to make the refund i require all ticket numbers as I will start with a claim of fraud
I wait to hear from you
Regards Yvonne Daniels and Alfred Moesker

Booking reference [protected]

I have asked edreams to make a amendment to an passenger name error and paid for this amendment. I was told this would be done within 24 hours but after 4 days it has not been amended. I am shortly going on my flight and worried my new wife will not be able to fly. I have phoned edreams for over 6 hours and been put on hold with no answer. I have filled out a form and tried the online bot. However I am still unable to speak to someone. Please can you let me know what I can do as this our honey moon and extremely distressing! I have also found out your phone calls are not free. What am I suppose to do if I cannot contact you by any other means. Will you be paying my £50.00 phone bill?

Hello.

I bought a ticket from eDreams to go from Shanghai to Koh Samui on Jan-25 and return back to Shanghai on Feb-1. The flight was with a connection in Bangkok. (reference number [protected]. E-mail: [protected]@yahoo.com.br)
Our flight from Shanghai was delayed and we lose our connection. Despises all the troubles and stress, the company manage to put us on the next flight, so the situation was solved.
However, when we came back from Koh Samui, we were informed in Bangkok by China Eastern staff that our flight to Shanghai have been canceled. (we were not informed before by eDremas). They tried to manage to change us to another flight but they said they could not find our reservation and that we should get in contact with our travel agent. I called (international call) to eDrems and after a long time on holding and explain the whole situation to two different persons, the eDrems employee said that they could do anything as we could not get in contact with the air company because was weekend, so we should buy another ticket by our own and our tickets would be refunded. I tried to contact eDreams through many other ways (online chat, e-mail, , social care case 134077) with no answer or solution. The whole experience was a nightmare. The only thing that I want now is that we receive the refund of the flight that was canceled, to solve and finish this situation once for all.

I would appreciate a quickly feedback and a solution.

Best regards,

I've booked a Aireuropa flight on e-dreams from Madrid to Porto on the 10th of February at 02.00 a. m, it happens that by mistake I selected the wrong date which wouldn't be a problem if I had done it directly on the company's website. I called Aireuropa at the same day at 10. a. m and they told me it would be no problem to cancel the reservation for free if I had bought it on their website, although as I made the reservation on e-dreams I had to contact them to try and cancel it. The company's service was entirely unhelpful and tried to charge me with a EUR$ 50, 00 fee for the change when the aircompany assures a 24h limit for free cancelation. This is outrageous. Therefore I wouldn't recomend e-dreams for anyone. If you need a airticket just go straight to whichever aircompany you would like to fly with to avoid this kind of unpleasant experience. E-dreams are not very preocupied with the wellfare of their clients.

Elaine Reynders ( e-mail [protected]@telkomsa.net)
Tel: +[protected]
Ref: [protected]
Etihad cancelled the flights I had booked and put on us on alternative flights.
The flight leaving JHB to London on 27 June is fine, we can leave earlier that day. So that can be confirmed.
The return flight is a big problem. We simply cannot come back on the later flight. I would like to return on Sat 11 June leaving Paris at 10:30 arriving in AbuDhabi 19:30. Leaving AbuDhabi 2:05 arriving JHB 8:20 This flight is available and Etihad said that they allow the change bacause they altered what I booked, BUT eDreams is not getting to the point of making the change. I am concerned that the longer eDreams wait that flight may fill up. I also want to make other flight arrangements and accommodation and cannot di this until this flight is finalized. I have phone many, many times and wait with ave time of 45 min and then still no help, only referals.
PLEASE help me and ask eDreams to change my flight. I am desperate and their call centres are very understaffed. RegardsElaine Reynders

I booked a flight through eDreams with Ryanair (Ref. # [protected]) at the departure time of 1340. Ryanair canceled that flight and moved my reservation to 1900 which was too late for my other travel plans. Ryanair was good enough to offer to refund my ticket price, but informed me I would have to contact eDreams to get the booking fare refunded. My first representative said for some reason she could not contact Ryanair and I would have to call back the next day. The second rep said that she did confirm the cancellation and I would get a full refund within 24 - 48 hours. After a week, the third rep said he was sorry and once the flight was confirmed, even though it was a different time, I would not get a refund. Bottom line, no flight and no refund.

I booked 6 one way tickets on China Southern through eDreams, Beijing to Guilin. Received an email that flight had been cancelled 3 days before scheduled flight. Spoke with Jishnu Dey on September 16th, who said we would be refunded. Now, after FOUR MONTHS of trying to get my money back they tell me I will have to get my money back from China Airlines myself. And China Air tells me the ONLY way is through ticket booker (eDreams)
SCAM, SCAM, SCAM!

I booked two flights with edreams.com.
First is OK but on second, consequent flight is wrong date. I booked both flights for February and now I have one in february 2020, second in March which is unusable for us.
Of course, both flights are paid. I'm sure we chose the correct dates because we made it together with our friends (we are 4) and making the reservation together. The month of February appears automatically as first, no way I'd choose March instead. I noticed it after paying on conformation of itinerary and nobody wants to find solutin. We are flying the 1st February. What can we do?

I´m very dissapointed with edrems service

Dear Edreams Customer Service:

On December 23, 2019, my sister, my two nephews and I flew from Mexico City to Lima Peru on Interjet 40 2890 with the intention of connecting to Latam Airlines Group flight LA 2029 to Cusco that evening.  Our flight to Lima arrived 34 minutes late which left us less than an hour and a half to deplane, claim and recheck our luggage, meet the security requirements and check in for the connecting flight. Needless to say, this was not possible and we missed our flight.  We were told by airport staff that even if we had the full two hours to make the connection, we would likely have missed the flight anyway given the layout of the airport. Airport staff informed us that this is a very common occurrence for flights booked through edreams. As a result of missing the connection, we spent about 4 frustrating hours with airport staff trying to find a connecting flight in addition to finding a hotel (none were available that evening).  We got to our hotel around 11:00 pm that night and had to leave again at by 1:00 am to catch the new flight. As you can imagine, the lost time and sleep had a very negative impact on our short vacation.
The original flight was booked on the Kayak website through edreams.
The total cost of the airfare for the new flight $855.24 USD and the hotel Holiday Inn Airport Hotel cost came to $401.69 USD.  Please credit the card you have for me on file with $1, 256.93. I have attached an image of the receipts for the flights and hotel.

I very much appreciate your help with this matter.

Sincerely,
N. Lubka

e dreams ref [protected] cancelled our flight on return 24 later also t had taken £90 insurance which I did not purchase, from my bank account, also we had to book a room at our own expense for another night causing a lot of stress they sent e mail when we was on holiday saying we was due to fly out 14th jan lot of stress trying to ring them line kept going off tried e mail got a robot. we were flying out 15th got in touch said get back to me no reply they really do not care about there costomers once you paid your money . m hatch a very upset customer

Booking of a return flight Rome to Guatemala City 28th of December.
I have booked a flight through a prime membership on the 3rd of December 2019. Being aware of the 30 day free trial deadline, I have canceled the subscription on the 26th of December via telephone and received a confirmation of the cancellation via email. The email stated that the service was going to be active until the 3rd of January 2020 (date of the ending of the trial period) and that no fee was going to be charged. It was written clearly and concisely and impossible to misunderstand. However, on the 7th of January there has been a withdrawal of 44.99 euros by edreams on my credit card. I have no explication about this but a clear violation of the contract and article 4, as I have canceled the membership in time and got a confirmation both via phone and email. As it appears, I am still a prime client and this may have been due to lack of competence of the agent which should have cancelled my membership and forgot to follow up. As I have clear proof of my cancellation, I am asking for immediate refund and cancellation of the membership. I have already compiled the refund form and FB agents just ask me to wait further 24 hours and that I will receive an email, which never happens.
I do not want to wait any longer as it will probably result in a second withdrawl. What edreams is doing goes against law as I have succesfully cancelled my membership. Sincerely, Micol

I booked a roundtrip flight from Manila-Denpansar through Edreams on Jan 14, 2020. After 24 hours of waiting, I talked to their agent asking for the booking status. He replied that after checking the flight was sold out. They got the payment already. Now, I request for refund and told me that the process will take 72 hours. After you took my money in just a minute, please return my money as soon as possible.

I made a booking through edreams' Dutch website https://nl.edreams.com and paid for it with iDeal (bank transfer). The transaction went through successfully (and was confirmed by my bank), but I never received a confirmation email from edreams. I've tried to contact the customer service twice (using the online contact form), but haven't received no reply.

I flied from johannesburg to perth the 13-dec 2019 [wnty9usa/etkt0833688586047]
when i tried to take the flight to adelaide [australia] with south africa airways [wnty9usa/etkt [protected]] i was informed south africa airways has no flight flying to adelaide .And there are no flight this day from international.
I was forced to look for another alternative and i then had to travel all the way to the another airport to book a domestic flight i had to pay another r5664.61 for a ticket with qantas. I had to pay another r929.30 for my luggage as you are only allowed 1 suitcase on a domestic flight.

What happen with the booking from south african airways is unbelievable and unacceptable.. Paid for a flight that does not exist, its not like the time was incorrect, there were no flight on the date i booked my ticket with south african airways or virgin australia to adelaide.

This was such a inconvenience to me as i had to rush to find a flight to adelaide thankfully they had a flight that day i caught the last flight that afternoon going to adelaide.
I made it just in time to get onto the plain.

Could you kindly get back to me in regards to this and the refund for the booking of a flight that didn't exist.

Norma terclavers
id [protected]
[protected]

I had such a terrible experience with eDreams, actually I had few bad ones but the last one turned my world upside down. Is sad to see how dishonest some companies have become.
Edrems is one of them, dirty money, dishonest, disrespectful and extremely unprofessional.
I had booked 2 tickets from Edrems which I was obliged to change the dates, I asked for cancellation and refund and they said it was non refundable.
Although I'm a frequent flyer and I know I could cancel in advance.
I changed my ticket and paid so much more for few days difference. A was little mad but OK.
So the departure date has arrived, and when I arrive to do my check in they didn't let me in because they said my first name was on my last and vice and versa. Obviously this was eDreams doing. I'm very attend to details and it is impossible I would write my first name in a wrong place.
I called eDreams to change and they wanted us to pay 500$ for a name change plus Edrems fat fees.
So I asked to cancel and they accepted, I got surprised since they didn't let me cancel a month back.
So I spoke with the manager for 3 hours on the phone his name is Tarun Dhardwag, and he said they would refund me 20% of my tickets only. I was upset but what to do, that's the price we pay to deal with cheap, low level and low moral apps.
Few days later I've never got my refund and when I called and spent more 4 hours, yes 4 hours on the phone with them. They said they couldn't refund me because I have asked them to listen to my conversations with eDreams.
The whole story was a non sense thing, not to mention the disrespect, letting me wait for long time to speak with the manager which never bothered to answer me, reply my emails or give me a call back since he said he would. After my 23 calls.
I lost a lot of money and I think this is unacceptable, leave a company like that out there, playing clients. Stealing. I hope my message Will help people don't make the same mistake.
Edrems is a scam, dirty money, they play clients and treat them with no respect. RUN

I included £24 cancellation fee insurance cover in my recent trip to Egypt. They charged me £115 arrangement fee without asking and even though all they did was present a link and I sorted the whole thing out myself. I want £115 back. This practically covers the whole cost of a new flight.

It leaves a really bad taste in your mouth when a company does this to you. I wish I had checked the reviews online before booking with them as they have terrible reviews I will be telling all my friends if this is not resolved.

Dear Sirs,

BOOKING REF: LB8BPJ
DATE: 21 OCTOBER 2019

HERBERT/JAIME CARLITO
HERBERT/MARLISE INES DAPPER
HERBERT/VALENTINA DAPPER
FLIGHT TICKET(S)
-----------------------------------------------------------------------------
TICKET: AZ/ETKT 055 [protected]-00 FOR HERBERT/VALENTINA DAPPER
TICKET: 055 [protected]-00 FOR HERBERT/VALENTINA DAPPER
TICKET: AZ/ETKT 055 [protected]-13 FOR HERBERT/JAIME CARLITO
TICKET: 055 [protected]-13 FOR HERBERT/JAIME CARLITO
TICKET: AZ/ETKT 055 [protected]-17 FOR HERBERT/MARLISE INES DAPPER
TICKET: 055 [protected]-17 FOR HERBERT/MARLISE INES DAPPER
TICKET: AZ/ETKT 055 [protected]-54 FOR HERBERT/VALENTINA DAPPER
TICKET: AZ/ETKT 055 [protected]-56 FOR HERBERT/JAIME CARLITO
TICKET: AZ/ETKT 055 [protected]-58 FOR HERBERT/MARLISE INES DAPPER

Please be informed that the return starting on January 03, 2020 from POA to GUA supposed to be the Flight nr AD 2844 was terrible.
Accordingly to the staff from Azul in Porto Alegre there was not done the correct link between the flights between Alitalia and Azul inside the E-ticket. . This generate additional work a the time of checking and, even though we arrived in good time, the did not succeed to adjust it. THAT' S WHY I AM COMPLAINING WITH YOU. FOR ME IT WAS A MISTAKE ON YOUR SIDE WHEN YOU MAKE THE ADJUSTMENTS ON OUR E-TICKETS.
In virtue of this we have not travelled in such flight.AD 2844 Only the one after with connection in Santo Dumont RIo de Janeiro. Because of this change we lost an important appointment we had in Sao Paulo. Once we just arrived in Sao Paulo at 11 30 instead at 07 45. Our remarks are ;
1) Our seats were separated at the first boarding pass in Porto Alegre on the flight from Sao Paulo to Rome differently than what we had bought. After insistence we succeed in having seats together but at the line 37 when the initial was at 22. But this can be acceptable. However the action and treatment from the staff at Azul/Alitalia at the counter in Sao Paulo could be much better. The attitude was like someone who is making a favor.
2) Our luggage did not arrive yet. We registered the complain. Let's see .But it certainly occurred because of the initial problem that did not allowed us to make the check in to the Flight AD 2844 in Porto Alegre. Again I understood this problem was generated by you.
3) We also registered our complaint with Azul on the site reclame aqui.
4) Big disappointed was at the level of staff at Porto Alegre on the counter from Azul. They did not make everything possible and acted has been a normal situation. That is may be the big point here together with your initial mistake on the e-tickets side.. They were more concerned in complying with the time schedule of the flights but not if we could take it or not. Moreover the only benefit(obligation) was a ticket to have a breakfast because of the delay.
5) Important to say that I leave in Luxembourg for more than 17 years and travelling to Brazil at least once per year. There were years that I traveled 7 times. You can found in your records some tickets I bought with you. I never had a bad situation like this one. I am very disappointed. On top of it nobody offered us any repairmen/benefit because of the problem. In situation with less impact other companies offered me up grade or other benefits.
6) I am General Manager of Banco Santander in Luxembourg and need to report this fact to local peoples and local associations. That won't be conveneint for you.
7) What I want for you on it..
a) Confirm the problems of the e-ticket..
b) Any repairment. Could be financial, benefits, etc..
3) What you will do to avoid futures similar situations.
4) Do not come with the excuse that you do not have any responsibility. That would be really the most bad for you,

Many thanks and best regards

Jaime Carlito Herbert

On April 20th, 2019 I purchased 6 flights from Beijing to Guilin on China Southern Airlines, through eDreams, for September 16, 2019. Just a couple of days before the scheduled flight the airline cancelled the flight, and eDreams was not able to provide another flight that worked with our itinerary, so we were told we would be given a full refund. We had to purchase additional tickets with another airline. And even though I have a refund number (1847022) that is attached to my reference number ([protected]) I still don't have my $1694.76. I have spoken with customer service, and they have acknowledged that they owe me this refund. I am afraid they are trying to drag this out so long that I will just give up.

Hello, I don´t know if this is going to be useless, but I will try. I bought a ticket through E.NIGHTMARE from Varanasi to Kathmandu for the 16th December. Arriving at the airport, after going to 7 counters, finally one told me that they had changed the days of the route to Sundays and Thursdays. This was a Monday and I had to be there on the 16th.
I was never advised by E.Nightmare, nor by phone nor by e.mail ( which they use a lot when it is for their interest). I had to buy a ticket that cost me €311 going through Delhi, staying overnight at a hotel.
When I call Customer Service, they say there was a flight available going through Bombay! Fantastic, but no one that gave me this option...
Obviously if I had been advised of these changes I would have known what to do.
So, I sent €400 with flight/hotel(real scummy one) and cabs back and forth.
I am sure nothing will come out of this complaint, but have t get it out of my system.
never buy flights like this, we have to buy them directly form the flight companies.
I would have written some things in capital letters but apparently we should avoid them and treat them better than they treat us.