eDreams
Reviews and Complaints

I have a confirmation from eDreams reference number: [protected] on 14 June 2017 passenger name Yik Yoon Yap.

Booking references

Departure
From Darwin (DRW) to Penang (PEN), with Jetstar Asia YHJ65Q Confirmed

From Penang (PEN) to Kuala Lumpur (KUL), with Malaysia Airlines M6W42A Confirmed

From Kuala Lumpur (KUL) to Darwin (DRW), with Jetstar Asia OENTRZ Confirmed

Unfortunately when I got to the Penang International Airport at 1 August 2017 at 04.00hour to take my 06.30hour flight to Kuala Lumpur, the Malaysia Airlines counter could find my name. End up I have to buy one way ticket to Kuala Lumpur on my own cost RM177.00 booking reference V6MvM8 flight no. MH177.

Due to this flight, I have missed my very important appointment and cause me lots of problems.

I would like your company to refund my fare from Penang to Kuala Lumpur and also refund my one way ticket that I paid RM177.00.

This is my Australia contact number +[protected] email address [protected]@hotmail.com.

Yik Yoon Yap

With the email addressed to Customer Service eDreams dated June 27th I have asked to cancel the flights concerning the following reservations due to my serious health problems:
1- 27/6/17 LIS/CNF TAP RWK7PH
2- 22/7/17 CNF/LIS TAP RWJRUO
I've paid to eDreams the insurance with Europe Assistance for flight cancellation and, in order to be refunded, they are asking me the " confirmation of the travel cancellation issued by the service provider (eDreams)".
I've tried several time to contact Customer Service eDreams by phone (no possibility to speak with an operator) and by mail always receiving a computer answer assuring that the concerned office will answer as soon as possible. More than one month is passed by and I have never received an answer.
Kind regards,
Marco Monticelli

I try to cancel my flight cause my company cancelled my contract and i dont need to go in Finland on August 22.
I tried call E dreams service support but its a answering machine asking me to give my booking reference from the phone witch is impossible cause reference is letters! reference is PXYEYB and i cant put it from my phone devise .

please help

Good morning,

when i booked my flight WIMJPM I got confirmation from Edreams that the amount from China Southern Airline is 2830euro. But when the debit arrived to my bank account the amount was 3023euro. this is a net add-in of 193euro and without my awareness.

could you please help to check?

YATAO YANG
cell: [protected]
email: wendy.[protected]@st.com

Had several flights with them. Everything was okay until now. Booked a flight, they provide insufficient information, couldn't board for their fault. Calling them have gave no result. Edreams asks to call air company, air company asks to call edreams, because they sold me tickets. On hold for hours. Expensive rate to call them. Very disappointed and will never book again.

Please, don't book with them, spend extra dollars and book directly with air company.

I've suffered $2000 dollars loss for my tickets because of them. Oh, yes, they will refund taxes, which is roughly $100.

Terrible! Unfair service Edreams. Beware, multiple charges! I would not recommend anyone.
I bought tickets week ago WAW-BCN-WAW for 4 people, price was 540 EUR and 50 EUR discount for payment of visa debit card on Edreams.es which does not exist.
E dreams took from my card 2 X 320 EUR (!) and I received messages saying that I should increase the limits on the card to pay more money. After a few days edreams was written that there was a server crash, I was only refunded 275 EUR, the bank took 45 EUR as exchange costs. The reservation was canceled, the rest of the money was not refunded and even no, , sorry'' from Edreams. Only yesterday after telephone intervention, they kindly said that they would refund the rest of the money minus the exchange costs. With the fault of edreams I lost 90 EUR, server crash was not my fault.
They illegally took a double amount of 320 Eur and they lied writing yesterday that they had to cancel the reservation for lack of money. After 10 days they did not return unlawfully taken money.
There is no option to write a message on Edreams, only expensive international phone calls. Instead of explaining and refunding money, they send me unwanted advertisements.
I will seek legal opportunities, recover my money unlawfully seized.
How such a large international service can be so unfair!
Never again will I use dishonest Edreams.

Dear Sirs,
I cancelled a flight I had booked with you from Bergen to Oslo with Wideroe Airlines.
(5VA32E June 5 2017) Ref [protected].
I requested a refund of the taxes or whatever is allowed. I have already sent you an email on the 12 June 2017.
Surprisingly enough, I had no reaction from you.
I have used your services before and never had a complaint.
Kindly look into the matter and inform me accordingly
Thank you
Domniki Diamantidou

Please note that I booked a flight and I can't make manage my booking from the site to change the flight dates unless it very easy issue then I called the customer service and they are very bad because they send me 3 times for 3 call center officers and they asked all the informations everytime then the last one gave me a new number to start a new call again to change the flight unless and this call takes 15 min

Please I recommend all the people don't use edreams because they are not professional and very bad custoomer service

I have booked various flights lately for my family, some through Cheapflights.co.uk. All have been fine except the last one I booked for my wife through eDreams. The price they advertised was not the price of the flight available. I clicked on the buy with eDreams and was not forwarded with the advertised price of £48 but it then changed to £61.93. I continued with the purchase as it was for an important appointment and it meant my wife could join me on the same flight I was already booked on (booked mine with another company via Cheapflights and paid the advertised price of £44).
Anyway I called eDreams afterwards to complain and they said they would look into it if I had a screenshot of the original price, which I did so I sent it to them.
Hearing nothing after returning from our short trip I contacted them and they said "Once the available flights corresponding to your search are displayed, the prices always include a discount of our service fees. This discount is only applied if our customers use the same payment method as the one stated below each available flight. Please note that the payment method which allows to enjoy the discount may vary according to airlines, destinations and dates."
They went on to speak about the method of payment but this is not the issue.
I tried again to make bookings and each time I clicked on the ticket price advertised I was forwarded to purchase the ticket at that price, it had nothing to do with the payment method used at this stage.
They clearly have been advertising a flight at a price and then not making it available at that price.
Other flights I have booked and ones when I tested bookings again have all gone through to proceed at the advertised price.

Unfair service, I would not recommend anyone.
I bought tickets week ago WAW-BCN-WAW for 4 people, price was 540 EUR and 50 EUR discount for payment of visa debit card on Edreams.es.
E dreams took from my card 2 X 320 EUR (!) and I received messages saying that I should increase the limits on the card to pay more money. After a few days edreams was written that there was a server crash, I was only refunded 275 EUR, the bank took 45 EUR as exchange costs. The reservation was canceled, the rest of the money was not refunded and even no, , sorry'' from Edreams. Only yesterday after telephone intervention, they kindly said that they would refund the rest of the money minus the exchange costs. With the fault of edreams I lost 90 EUR, server crash was not my fault.
There is no option to write a message on Edreams, only expensive international phone calls. Instead of explaining and refunding money, they send me unwanted advertisements.
I will seek legal opportunities, recover my money unlawfully seized.
Never again will I use dishonest Edreams.

We purchased a Norwegian Air ticket #T6CV9I for our daughter on May 28 and had to cancel it which we did within the required 24 hours. We purchased the ticket on my wife's credit card Master Card ending in#6231. We have confirmation from Norwegian Air that they credited an eDream credit card ending in #0968 for the full amount on June 1st.
I have called, I have sent emails, I have messaged on facebook and still no response to our refund. You have been holding our refund since June 1
You will need to respond to my daughters email at [protected]@mtholyoke.edu
We are highly motivated to take this issue to what ever source will resolve the issue.

Booked flights back in January 2017 When e dreams issued e ticket it was a different route to original booking.Called several time but nothing done no one is interested .Even spoke to supervisor Jim who promised to call back with resolution but has not bothered to call back.This company take your money then do what they want would never use again and would urge everyone to be cautious with them

My doctor gave me a note, that I sent as an attachment to edreams.com, certifying that I am unable to fly due to actual existing health problem.
I bought " flight cancellation insurance " for all my flights, through edreams.com.
Edreams.com replied back because my tickets are non-refundable, that the airlines companies refused to refund.
I sent to edreams.com a complain that your insurance companies for whom I bought my" flight cancellation insurances" is responsible for refund and not the airline companies.
It seems these flight cancellation insurances are a fraud.
Therefore I might consult my lawyer about selling me a fraud insurance
My flight booking references are : [protected] and [protected]

I booked an airline ticket for my mother on 20/07 from Simpheropol to Malta departing 25/07.
I received confirmation no [protected] on 21/07 and money of ticket eur423.17 was taken from my credit card.
I received an email same day asking me info re special needs for my mama as I had requested a wheelchair for her under special needs . I phoned them as requested in the email and provided all info. They confirmed that they will deal with it and there should be no problem.
In the meantime eticket was not issued
On my account with edreams it was showing: Processing booking
Almost there! We are processing your booking.
Don't worry, you'll receive your confirmation within the day.

Today Sunday 23/07 I called the airline to check re special needs for my mama. I was informed to my surprise that the ticket had been cancelled by edreams.
i immediately called their call center in Barcelona. First I was informed that my tickets were cancelled bec there were no funds on the bank accont. After I checked with my bank who confirmed that there wer funds and payment was effected to edreams.
I called them again and now they said that booking was cancelled bec of the special needs.
They just cancelled the booking without even informing us, and status of account did not even show this. If I did not check mu mum would have gone to airport ( a five hour drive) in the state she is for nothing.
Now I just received an email where they state: We are pleased to inform you that your flight cancellation request has been received.
I never cancelled the flight. They just did it without our knowledge.
Now I hope they will refund the whole amount and will book again from other place

I am writing to complain about my treatment by your company and expect remedial action including compensation.

I booked a flight - reference number [protected]. The price quoted was £718.05. I received confirmation email noting "Your reservation is confirmed."

I should say at this point that I am travelling due to an emergency, my brother is very unwell and I am very upset already and that is why I booked a quick flight.

I am disabled and require assistance. I received an email from you to say that I should contact you regarding my wheelchair assistance - nowhere within the email was there reference to the possibility of losing my flight booking or that their was a time limit on my response.

I contacted your team today at 12 pm so well within 48 hours and certainly well within my travel date of 27 July.

I was then told that my flight booking was not being honoured. This was a great shock to me. The representative also said that this was my fault which made the shock even worse. An alternative was not forthcoming which would meet my requirements.

Needless to say this is terrible customer service as there was no notice of this in any of the documentation sent. I have managed to arrange alternative flight however this has cost significantly more £784.22.

I would like edreams to compensate me the difference and also to compensate me for the distress, inconvenience and also cost of telephone calls caused.

My name is Aly Elsayed

I booked a Multi city trip through skyscanner on 26th June 2017, unfortunately I booked through out eDreams, ref. VSE8MU - VSE8NB - VSE8MW . The customer services was unhelpful and give me diffrent information . I was surprised that the tickets are unchangeable /nonrefundable and if I am going to make any changes to the booking they want to charge me more than I paid for the whole journey .

They are poor, unhelpful and not trusted .

I would like to change my flight from ( London to Istanbul via British airways to London to Crete, Greece ) but the want to charge me a fees for changes more than the new ticket fees for example the new tickets for 4 persons from London to crete via BA = 899 GBP, eDreams want to charge me 895GBP and if I would like to cancel my previous tickets I will get 100 GBP from total 680 GBP, Simply with eDreams I am trapped and the customer service was very poor and mostly rood

I was sent an email on 8th June 2017 by edreams to notify me that a flight I had booked with them had changed. I am flying from Auckland to Bali on 1st March 2018 with Qantas and Garuda Indonesia and have to stop over at Sydney on the way. My flight from Auckland to Sydney has been pushed forward an hour so instead of leaving at 07:35, i am due to leave at 08:35. This means I will be in Sydney for 1 hour and 10 minutes until my next flight to Bali.

I decided to call up all airlines (I am doing a lot of travelling from November to April) to confirm all of my flight times, baggage allowances and dietary requirements to make sure everything is in order. When I phoned Qantas and spoke to Roxanne, she advised me that I was unable, legally, to be in Sydney airport for less than 1 hour and 30 minutes therefore I will have to change my flight plan from Auckland to Bali. They told me that as the flight was booked through edreams, edreams would have to contact them directly to arrange this for me.

Nowhere in my email dated 8th June 2017 was it made clear that I would have to change my flights. I wasn't aware this was a problem until I called Qantas which is my first area of complaint. I then phoned edreams on 12th July 2017 and spoke to Deepak who tried to call edreams but was kept on hold for a while (granted, it took me 11 minutes to get through to them). Deepak told me that he would try and phone Qantas and give me a call back. Hours went by with no returned phone call so I phoned again. I then spoke to Lucia who tried again to contact Qantas (I think, I cannot recall if she did this for me or not) and told me the call back would be arranged for 24-48 hours, which had Deepak told me I would not have phoned back. That is the second area of my complaint as the contact number for edreams is 0800 and is costly for me to ring from my mobile (I have no other option to call from).

It is now 18th July, 3 working days after my call with Lucia, and I haven't had a call back. I have spent over £600 on these flights and your customer service hasn't told me a very important piece of information regarding Sydney's airport rules OR called me back when promised twice I would have been. This is the third area of my complaint.

I phone yet again today, another cost of mine, and spoke to Lucia again who tried to call Qantas and couldn't get through. She said she would call me back within 48 hours but I don't carry much faith in your company anymore.

To summarise I am complaining about the following:
- Edreams did not let me know of the issue at Sydney Airport so had I not phoned to check my flights with Qantas I would not have known this until I was at the airport myself
- I have had to call edreams three times, two of which I see as avoidable, at an expense to me costing me extra on top of my phone bill (I can confirm how much extra once my bill is available)
- I have been promised call backs twice which hasn't happened

Please may someone call me back to discuss my flights once you have options from Qantas. I am extremely unhappy that I have had to chase you and repeat myself so much. I wish to be reimbursed for my 2 phone calls for approximately the cost of £15.00, not to mention the stress I have experienced of trying to get this sorted.

We have endeavoured to obtain reimbursement for Eur70 charged by Ryanair for two hold bags at Alicante Airport due to mistakes by eDreams. All documentation has been forwarded to eDreams but we have not received any confirmation that the debt will be paid.

This company evidently has no consideration whatsoever for "customer support" and should we not get satisfaction shortly we shall be taking legal action.

Jeffrey R Thomas

I have received a letter from a Lawyer´s office in France (Sofrare, Abri Groupe), apparently on behalf of a company in Italy (Advancing Trade Spa) asking me to kindly pay an invoice they say I owe to eDreams (for EUR 14, 75). I have not hired eDreams for anything nor I have ever received an invoice from them, so I guess this is a scam with the hope that, being such a small amount, I will pay. Any previous experiences like this? I live in Belgium and I will contact the local authorities to let them know of this scam.

booking has been made with a credit card that was not working.
I got the notification of it but I wished to cancel the

booking tried to be done on july 11th
and still today I request to have it cancelled and no one answered me.
only unprofessional automatic e-mail,
I just wish to cancel the transaction and re purchase with another card.

No one answered when I send 20 e-mails. this is totally unacceptable.
I tried to call but it is blocked as I am located in Thailand.

I need an urgent response.

Your eDreams booking reference : [protected]

Regrettably, we have been unable to complete your reservation as your payment card denied the transaction. In order to confirm your reservation, please contact your bank to authorise the payment.

As soon as the payment is authorised by your bank, please contact us so we can proceed with the transaction.
eDreams cannot always guarantee the airline flight options, as availability on flights are subject to change. Please be advised that in the event that airline tickets are not issued for your reservation, the airline has the authority to cancel your flights.
Should you require any further assistance please contact our Service Centre on :

- United Kingdom: [protected] If you are abroad please call +34 [protected]. - United States: +[protected] (available 24/7 customer service) - Canada (English): [protected] - Australia: [protected] - New Zealand: [protected] - United Arabian Emirates: [protected] - Rest of the world: [protected] 00

Once again, thank you for contacting eDreams and we look forward to being of service to you again soon.
Monika
Travellink Leisure Scandinavia
Travellink
Sweden +46 [protected] // Norway +47 [protected] // Denmark +45 [protected]
Opodo
Sweden +46 [protected] // Norway +47 [protected] // Denmark +45 [protected].
www.travellink.se, www.travellink.dk, www.travellink.no, www.travellink.fi, part of the Odigeo group,
www.opodo.de, www.opodo.at, www.opodo.co.uk, www.opodo.fr, www.opodo.it, www.opodo.es and www.vivacances.fr
Om du vill ha ytterligare information gällande din förfrågan, svara på det här e-postmeddelandet och låt referens[[protected]-[protected]] stå kvar i ämnesraden.

NOTIFICATION OF RECEIPT OF YOUR ORIGINAL MESSAGE

Dear customer,
Thank you for contacting us.

We have received your query with reference number [[protected]-[protected]] in good order.
It has been forwarded to our Customer Services department, who will reply as soon as possible to provide you with a clear and precise answer.

In the meantime, if any inquiries arise regarding your eDreams booking, please visit our website and click on the "help" link. Here you will find all the answers to the most frequently asked questions (FAQ).
Yours sincerely
eDreams Customer Service.
© 1999 - 03/03/2014 eDreams. All rights reserved. General Terms and Conditions and cookies usage Vacaciones eDreams, S.L. Sociedad unipersonal. con CIF B-[protected]. Registered with Registro Mercantil de Barcelone, Tomo 31.908, Folio 69, Hoja B200.680, Inscripción 1. Travel Agency Licence GC88MD. Passeig Zona Franca, 191-205, 08038, Barcelona, Spain. IATA number: [protected]