Emirates
Reviews and Complaints

The manager

Dear sir,

We would like to bring it to your kind notice that while traveling to dammam, saudi arabia via dubai we had very bad experience. We had booked ticket for dammam and collected boarding pass after your staff had checked our passport and visa documents in chennai, india. But, while boarding the dammam flight in dubai air port, we were off-loaded and because we did not have visa for saudi arabia. After this, we had to undergo series of harassment by your staffs in dubai airport. Finally, we were forced to come back to chennai by the next flight (Ek544: seat nos. 37a & 37b) on 25/07/2009. This type of harassment is unimaginable for us.

Because of this, we have suffered a business loss of over rs. 3, 00, 000/= and also our valuable time. Therefore, we humbly claim to compensate this loss and the to and fro fares for both of us (Rs. 23695+rs. 22648 = rs. 46343). The total compensation amount is rs.3, 46, 343/=. We are not claiming the other expenses.

Our travel details are as under:

1. Passengers : nalini ranjan kumar : e-ticket no. [protected]
Myung lyul choi : e-ticket no. 1763605287070c1

2. Flight: date: 24/07/2009 ek 545 maa & ndash; dxb & ek821 dxb-dmm
27/07/2009 ek 826 dmm & ndash; dxb
30/07/2009ek 546 dxb & ndash; maa (Nalini ranjan kumar)

We look forward to receiving the compensation amount.

Nalini ranjan kumar myung lyul choi

I travelled and returned from us, via emirates airline last 21st july 2009. I
My flight from new york, ek 202, 21st july to dubai, then arrived in dubai to riyadh on the 23rd july 2009.
My baggage didnt arrived, so I checked and informed the baggage officer. They searched and gave me
Information, details and what to do. My baggage number is 14569, but still until now, already 28th july 2009, am still waiting and keep calling emirates office here in riyadh, and also the baggage office at the airport, and even went back and forth in a taxi, but still told me it's in dubai and now in jeddah. I'm so frustrated, angered and depressed about this. Please help!

Thanks,

Anabel

Singapore changi airport
Re: july 5, 2009. Check-in at emirates airlines, economy class counter

I am a very frequent business traveler, - one of the many regional expats based in singapore (Since 1989) , with over 60 movements per year through changi airport. Whilst the & lsquo;hardware’ at changi is certainly one of the best worldwide, it is the & lsquo;software’ that often lacks behind

Checking in for flight ek 405 singapore - dubai - riaydh, the main-land chinese counter staff were busy chatting with each other, not even bothering to look up, or to say & ldquo;good evening” or anything else pertaining to the usual check-in procedure. My questions about the seating, load factor etc. Went unanswered. The lady didn’t even to once look at me. She was unable to find my multiple entry visa for saudi arabia. Nor did she bother to explain to me my boarding passes for dubai and onwards to riyadh. To add insult to injury, and as crowning final act, she slammed the passport plus my boarding passed onto the counter in front of me.

In 30 years of very frequent business and personal air travel I have never (And I am very careful here not to exaggerate) ever come across such blatant rudeness, not even in mainland china ! It seemed to me that these ladies are simply unaccountable for their behaviour, and they got away with it thus far.

Here some comments about the in-flight service:
The only cabin crew members who acted professionally happened to be australians/europeans. The asian and the middle eastern cabin crew members couldn't care less - some of them never even once looked at the passengers, dishing out food and drinks without such coldness and carelessness. It reminded me of flights in eastern europe.

Emirates airlines may have collected credits in its earlier years but that has long gone. It is substandard careless rude service.

Last 1st of june, 2009, i was travelling from LGW to Dhaka, BAngladesh. As soon as i arrived in the airport all traumatic experience on customer service of the emirates airlines staff shocked me and it was totally unexpected as a frequent flyer. At the first place they argued me with baggage weight and mislead various deplorable guidance. I am very sorry to say four staff came along together to defy the issue which was really terrifying to me as lonely traveller. furthermore they charged me £175 for baggage which i paid without my intention. I want this money back now and expect apology from the airlines authority..

Check my bellow complaint which has been sent to the email given by the supervisore of emirates office at kuala lumbur for almost 22 days and up to now no action has been done and even no reply to my email. To be honest emirates from dubai had called but not because of the email it is due to the written complaint I have made while flying at dubai airport. Up to the moment no action has been taken and day by day am facing problems because of the money i've spent because of their mistake.

Dear customer affairs at emirates,
Salam alaykum,

With all the respect I would like to complain about the sad and bad trip i've ever had in my entire life which became so because a mistake of one of your staff at your office in kl, malaysia.
Before proceeding with my complain I want to you to know about my information as recorded in your system so it can be easy for you to trace what had happened to me.
Names: mr. Mohamed ali / omer abdelaziz & ms. Mohamed ali / sara abdelmoniem
Booking reference no: c6wdeb
Tickets no: 0176 [protected] 3 4 & 0176 [protected] 5 6
Flights roots: (Jun ek 347y kuala lumbur - dubai) * (7 jun ek 835y dubai - bahrain) * (7 jun ek 4354y bahrain - dammam) - return: (16 jun ek 824y dammam - dubai) * (16 jun ek 342y dubai - kuala lumbur)

My complain:
I went to your kl office as I was having diffcalty in finding booking in my required dates (Between 6 & 16 june) as I got some work to catch up after then. I asked your staff to find for me a booking in the above dates and I showed her my umrah visa and I told her that too. As she did not say anything about that I proceed with my booking and the next day I bought the ticket. Then I cut also my ticket to jeddah through saudi airlines as my wife is pregnant and can't travil by bus. After that we took our flight and every thing was fine until we reached dammam then the saudi immegration didn't allow us to inter the country saying that umrah visa holder cant inter saudi from any city apart from jeddah and he told that this role is will known by all the airlines. So they asked us to go back to bahrain and change the ticket to jeddah. When I reached bahrain I contact your office in the airport and I asked for help mintioning that my wife is pregnant and sadly your guys instead of helping us told us that I cant do any thing than sending us back to kl or we get our own ticket to jeddah. As we are coming with specific budget we couldn't manage to buy the tickets to jeddah. Again I meet one of your supervisor in one of your flight there in the airport and I explained to her our setuation and she told that she can do nothing and i've to go to your office at jeddah to sattle this matter. So, I asked my family to send us the money to buy jeddah tickets and that took 3 days until I got the money and travled to jeddah on 10th june. As u can see I spend me and my pregnant wife 2 nights and 3 days in the airport sleeping in the chairs like those people who don't have homes. The tickets to jeddah from gulf air cost us around bd 300 (rm 3, 000). After all that and when we reached jeddah I went on 13th to your office there and I explain to them my setuation and problem and asked them for small help as I didn't want us to had the same difficult time as in bahrain. That help was only to change our return flight from dammam - dubai to bahrain - dubai as we got gulf air ticket to return to bahrain. They told me that this is emirates officer mistake and they (kl office) can do reavalidation for the ticket and authorise jeddah guys to that small matter and even they told me that I might pay extra and I saied never mind. So what they do is that they've send an email to kl office in the same day and ask for the assistant and I also book for a flight from bahrain to dubai which can replaced my flight from dammam. That day was saturday and that why they told me that the reply for sure will come on monday in which i've my booking return to bahrain and I told jeddah staff about that. So I came back to the office on momday with all the hope that emirates consider my setuation and do the small help mintioned above. Unfortunatily, the reply of jeddah staff was that they didn't get the reply yet. Again they send one more urgent email to kl but nothing happened for a while. Then the staff and after I put them under prouser they advice me to call kl office and they gave me the no. I called twice and I explained my problem to them in the two times but what they told me in both that in less than half an houre they'll reply bak to jeddah and authorise them and I said why u cvant do it now they told that they're witing for the supervisor to authorise 1st. By that time my flight to bahrian was so near so the supervisor there mr. Khaled ahmed told me that it better to call them and he'll ask them to do the change from kl office and then he'll print the same from jeddah in order to safe time. I spend in total around sr 80 to sr 100 in the above calls to kl and what I got at the end? Nothing only the words " pls hold on for a while we are speaking to the supervisor " and nothing happened after that. So I was told told when I cut my ticket that there won't be any way for booking if I miss my flight on 16th until the begining of september. So and as I have some work and matches to catch up in kl I cut one more ticket for me from gulf air with the cost of around sr 1400. One more time when I reached dubai on 16th morning and exactly at 4.30am and in terminal 3 I went to your office in there and I explained my case to 3 of your guys there and as same as every where I couldn't get help sattle that problem. One think to be mintioned here is that your staff (sopervisor) mr, khaled who was working in the shift end at 6am advice me to write a complaint in one of your sugestion form and I did so and submitted the same to his colleage (supervisor) who took after khaled shift.
After reaching here kl I went the next day on 17th to your office and i've explained the same to your supervisor there who asked me to send this email and told me that you gonna ask them to do something for this case.

I told her that i'm trying to finish this matter between me and emirates without invloving my lowyer or my agent or anybody else.

I'm just looking for my rights and i'll never leave these rights even if I had to go to the legal action and courts.

U cant imagin how hard it is to spend that time sleeping in the airport chairs for a pregnant women.

Awaiting your immediate reply.

Note: I have all the documents to prove my matter including emirates & gulf air tickets emails sent from jeddah office to kl office and if you require them i'll send them to you.

Sincerely / omar bin abdelaziz (Obahja13)

: hp: +[protected] - +[protected]
1st address: [malaysia / selangor / subang jaya / ss 16/1 / jalan persiaran kemajuan / p. O. Box 47500 / l3a - 21]
2nd address: [malaysia / selangor / kl / iium / jalan gombak/economic canteen / 53100]
Email: [protected]@hotmail.com, [protected]@yahoo.Co. Uk

To however may concern. I fly from vancouver to san fransisco and from there to dubai and than to tehran.
I had to bags and I give them in yvr airport tag # for my bags are:ua81986 and ua810987 but I did not receive them on tehran airport. I report it to airport security and I made a file my file number is ikaek35271 and my ticket number is etkt and my flight # and date is: ua305/30jun/ek226/30jun/ek975/02july
This is all of my information.
I came to tehran because of my uncle wedding and I paid lots extra money to be here in tehran on july 2
My suet and all of my personal things and my gifts for my uncle are in my bag and I have to have it today before 2 pm local time or either I will go and buy new gift and suet and I will sue emirates for that.
My home phone number in tehran starting with area code is 021 [protected] and my cell number is [protected]. And my email is mehdi. [protected]@gmail.com
Please let me know as soon as possible.

This to inform that my valuable are stollen from my luggage ek 614720, 614719 grp sarvesh/ams 0278 during flight ek762 ek 510. Valuable are camera, jewellary & charger. This shame for your airlines... Sarvesh saxena

I had a very good impression about emirates airline so i decided to take emirates from lahore dubai n my destination was LAX. I did travel through emirates before but never had such a bad experience.first of all the food was terrible all the way thru...there was no choice as it was written on the menu...the airhostess and the male steward didnt bother to respond on call...i only called twice throughout the flight to LA ...the couple sitting besides me had the same experience so its not only me but other passangers who were annoyed by the service on board.

the plane had to wait for 45 min on dubai airport with all the passangers sitting in the plane waiting for the baggage to be shifted on the plane to fly to Los angeles . it was so hot n no water or other drinks were served...i had severe cramping in my legs ...n was so exhuasted n had to wait for 15 to 20 min for the hostess to come on my call.i just sat there helplessly with a lot of pain n anger n thinking tht i would never ever take emirates n would nev er suggest any other family member or friend to travel by emirates...this airline is no more the same...airhostesses were busy talking to the male hosts...not at all bothered to know how n what the passangers r going thru on their flight...of almost 17 hours...

i hate emirates now as i had to go thru a lot of disgusted feeling n pain due to cramps just bcoz i was not served enough water n liquids.

i have spent a lot of money for sum comfort in this 17 hours flght n wut i got in return...terrible hosts n horrible food.

Dear sir/madam

My self and mr. Abdullah al menhalli travelled from jeddah to beiging in china on ek 306 on 14th may with arrival to beiging on 15th may

Complaint no. 1.

Abdullah al menhalli never got a chance to use the excellent facilities that you had on the flight to beiging. His seat number 1f, broke thus not allowing him to use it in recline or bed position. This can be confirmed with your hostess on the first class area. It was a very bad experience.

I addition to above, on the return flight from dubai to jeddah his seat was again not oprating and again a very bad experience.

Complaint no. 2

Eng. Shazad khan bag was badly damaged on the return flight from beiging. I have kept the bag at my residence for you to inspect it is badly twisted and cannot be re-used.

We seek your help and fair judgement for the above cases

Regards

eng. Shazad khan,

From
Mrs. Arunachalam chellam
Passport no. E0060445a.
Blk 790 choa chua kang north 6
Singapore 680790.

To
The airline manager,
Emirates airlines,
Dubai.

Dear sir,
I am travelling with my husband and two kids (7 and 5yrs) from singapore - dubai-chennai (Round trip). Since I had been told that emirates airlines provides best services, I choose this airline.
But all through out my travel I am facing difficulties.
First problem: at singapore airport on 29/06/2009
When I started from singapore my travel was stopped and baggages were off loaded. The reason was my daughter holding an indian passport stamped with the reference number reffering to her singapore citizenship certificate. As she is a minor we hold the indian passport together with the singapore citizenship certificate as advised by singapore immigration. Since it is your country's policy to not allow an indian passport holder without uae visa, and it is impossible for us to get uae visa, we got singapore passport for her with help of my singapore immigration within one day. Though all these caused lot of inconveniences/confusions in my schedule, I appreciate the singapore airport counter personel's services which relieved much of my stress. Atlast we boarded the flight on 30/06/09 at 9.45am to dubai. We were unable to prebook my kids meal as we were travelling thru the waitlist tickets. The inflight crew was stubborn and refused to give any food to my kids earlier, though they were crying for it. My kids need to wait until crew distributed to all. I understand the crew's difficulties. But they should also understand ours too. We came to the airport at 6am in the morning as we do not hold confirmed tickets. I even remember a crew staff named mark whom my son was asking for food many times and the guy replied that all are hungry and my son need to wait.
Second problem: at dubai uae airport terminal 3
After spending 4 days in dubai we are now back to airport to catch the flight ek 542 on 4/06/2009 at 9.25pm (Dubai time) to chennai, india.
We got the boarding pass around 8+pm (Dubai time). My kids were unwell they were passing motion and vomiting, I rushed to the gate at 9.20pm. The lady at the gate 214 was trying to reply us. The guy behind shouted at us that we need to talk to him as he is the supervisor. How we will know that he is the supervisor? He pulled the boarding pass from us and scolded us rudely that he doesnt bother about anything. He says that he had no information that my kid is vomiting. When we asked him to help us he was talking thru the walkie talkie in some language. He never bothered to our questions like where is our baggage and what should we do. I went behind him requesting him he just walked away shouting. I understood he is looking down as we are indians. I am mentally stressed I searched and enquired and atlast went to transfer desk. By the time they issued us temproary boarding pass and we came out to gate area to wait for another 4hrs we were all upset, I am unable to explain in words except my tears.
I have no more energy to tolerate stresses. I am scared to talk to your staffs. As we need to travel 7+4 hours we need to depend on your staff even for water. Please try to help me and communicate with me to refund the full money for my return trip from chennai-dubai-singapore on 15/06/2009, 16/06/2009 by flight ek547 and ek432 respectively. My india no. Is 91-[protected]. My email id is [protected]@yahoo.Co.In. Please reply as earlier as possible, I wish to re arrange my schedule back to singapore as I need to report to my duty on 16/06/2009 in singapore.

Thanking you, 5/06/2009,
Arunachalam chellam dubai airport.

I booked and paid for two tickets with emirates using their offices in riyadh to fly to beijing from riyadh via dubai. When we arrived at the airport we were told that the tickets had been 'cancelled' or 'the booking had not been 'confirmed' (My paper ticket clearly said 'confirmed' on all accounts) with no explanation (Not overbooking with offer of compensation). This was to be a major holiday but we were only given anumber to phone. This was late at night with the following day being the holy day. When we tried, there was an out of office response saying they would not be open for two days (Weekend). After a three hours fruitlessly seeking explanations or help or alternatives arrangements for the following day, from a particularly unhelpful emirates supervisor, my wife broke down in tears. Only then did another employee make a call to another number and arrange for us to be on the flight the following day. We missed one day of our holiday and had, ourselves, to make emergency rearrangements.

On our return, naturally I went to the emirates office in riyadh but nobody in authority was there. The booking was checked on their computer and no problem could be found! I was given the e-mail of emirates customer affairs and sent them all the details.

That was one month ago and all I have heard is that:

"our investigation is ongoing. Please be rest assured that the points you have raised are receiving our full attention and we hope to be in a position to write to you shortly. "

I do not understand the reason for the delay and, to be frank, reading other experiences of people dealing with customer affairs, I doubt whether I will hear again.

I find their attitude hard to believe since I will never fly with emirates again, and I will certainly warn others what might happen to them when they get to the airport.In addition, I have posted this negative complaint and will also contact the groups who endow awards on them. I expected some form of compensation but an acknowledgement, explanation and apology would have sufficed.

I would like to share the nightmare we experienced with emirates airline. My husband who is a national from india but married and living in south africa decided to travel with emirates for a short holiday to india. He left sa and had no problems with his visa but when he arrived back to sa he was told that his visa was not proper. We could not understand how he left the country initially and the emirate airline did not pick this up but only on arrival back home they discovered this. He was sent back to india (Without meeting his wife and child who was standing impatiently to see him,) and when I approaced the airline about how come they did not pick this up when he left they were rude and arrogant and I was told that they made a mistake not checking it properly and they paid imigrations a fine for this. But they did not consider that he has a wife and a child left behind in south africa. When I went to the emirates office in the oliver tambo airport the lady incharged (Koola) embarrassed me and humiliated me in front of all her staff and also asked for security in escot me out of her office. All I wanted to know from her was where did they leave my husband. She just told me "if your husband does not want to contact you its his problem" only later on I learnt that he was dropped by emirates in bombay and then kept imprisoned for a further 12 days. He has not reached home as yet (Today being 18/05/2009) trying to get back his passport which is held by the prison.

I am totally disgusted by the way the staff talk to there clients. They have absolute disregard for people and I have never seen such inhuman behaviour.

To whom it may concern

There's a thing called the hindu meal on emirates. I strongly believe airlines should call any meal after what's in it. Like in this case how about non-veg w/o beef meal? Here are my takes on this stupid practice:

- I don't want to be given a hindu meal by default just beacuse I am brown, I love beef!
- you can find people from the indian subcontinent who enjoy all kinds of foods.
- you can find hindu's who are pure vegetarians and others who are non-vegetarian and some like me
- I don't want to hear a dumb stewardess giving me a dumb reply when asled about the meal: "this meal has been specially prepared keeping you in mind" - my god - how ###ed is that?
- if you don't know what 'hindu' means don't try to use it in meaningless ways; it's very insulting.
- last but not the least it simply makes better sense to name a meal after what's in there!

P. S. I was tempted to use stupid/###ed more number of times than you see above.

My name is salmaan irani and I reside in kisumu, kenya. We (Immediate family) are frequent flyers on emirates airlines, for many reasons mainly the baggage allowances and the dubai duty free. I was to fly to pakistan with my mother in march 2009 and purchased the ticket from a travel agent based here in kenya. Before the flight we confirmed with agent as well as on the emirates website regarding the checked baggage allowance which was confirmed to be 30kg per passenger.

We had an 18 our stopover in dubai at which emirates staff flatly refused us a hotel stay and only allowed one meal during this entire period, we landed in dubai at 5.35am on flight ek722 and were to depart on flight ek622 at 10.35pm to lahore, we were told that emirates only provides hotel or lounge access only on long haul flights, it later came to our attention that many flyers from pakistan and india are provided these facilities if requested. Why was our request denied? My mother is middle aged and suffers from asthma we had no place to rest or freshen up and were only provided with a voucher for one meal during this stop-over.

While in pakistan, we extended the date for the return flight the first time at the emirates office in multan and requested to purchase an moc (Or mco) for additional baggage which we were informed by other friends and relatives who have used this facility to purchase additional baggage allowances at us$2 per kg and that this can be done at any emirates office, apparently no one in emirates pakistan had ever heard of this facility.

Anyways, we paid the us$50 charges and were issued with the receipt by the staff at emirates multan office, during this period I got engaged to be married and had to change the date again, I was informed by a staff at the emirates call centre in karachi that I can miss the flight and when I go confirm the next date I can pay the us$50 charge then. Which I did.

Initially the return flight was from lahore to dubai but we were informed that all flights were fully booked ("it is not possible to get any seat from lahore"). We were then forced to get a local flight to karachi and fly to dubai from there at a later date (20th april2009)

This date change was done by the travel agent in kenya and the us$50 (Per passenger) charge paid by him as emirates will not effect the date change until the payment has been received. We were informedby the agent and the e-tickets were issued (I have the ticket numbers if anyone needs to confirm this).

Please note that on the flight to lahore our checked baggage total was 58kg for 2 passengers and we had no problems regarding the baggage allowance.

On arrival in karachi for the return flight to kenya (I was already married and was travelling with my spouse and mother) is where all the problems started.

At the check-in for this flight our bags were weighed and were found to be 95 kg in total. At a 30 kg allowance we were prepared to pay for the extra 5 kg. This was not to be as first the lady at the counter said our allowance is only 20kg per passenger leaving us with an extra of 35kg but they will give a relief of 20kg thus making us pay for the remaining 15kg.

We tried to make it clear to the lady at the check-in counter that according to the emirates website the allowance is 30kg. We then asked for the supervisor, a lady who turned out to be even more arrogant and thick headed, for she first reprimanded the lady at the counter for giving a "relief" of 20kg. We then asked the supervisor to see the information on the emirates website that we accessed from a nearby internet booth, to which she flatly refused saying it is a waste of her time and moreover what ever is shown on the website comes into effect after 4th may 2009 (If this was the case then on the outward flight from kenya to lahore we had no such problems) please note all this is happening about 40min before departure time (It basically took us over 2 hours 30 min to check in) all this time trying to talk to the most arrogant batch of airport personnel who were not prepared to listen to us even though by then the check in counters were almost empty.

Finally, we had to pay pakistani rupees 30, 200 at the check in for which a receipt was issued. After this at the immigration counter one emirates official comes up and says that we have to pay the us$100 for two tickets change of date, he said that the "system does not reflect any payment made" please note this is happening at the immigration counter. He then takes us$100 from me and says he will have the receipt issued at the boarding gate as the flight was getting delayed. This was not done and no receipt was issued.

It is here in kenya after our arrival that we asked the travel agent and he informed us that the us$100 had been paid when the date change was effected.

This was an extremely terrible experience and the arrogance and lack of understanding has left a terrible taste in our mouth on the services offered by this airline.

One of our relatives is now using another airline and we are thinking about doing the same.

My questions are as follows:

1). Why were we only allowed one meal in 18 hours during the stop over?
2). Why are pakistani staff so ill informed regarding the services offered about the airline they are working for?
3). How can the airline condone the harassment received by passengers at the karachi airport?
4). No where on the website is it mentioned that the baggage allowance shown is valid after 4th may 2009. (In baggage allowance calculator section).
5). What about the additional charge of us$100 paid to the airline staff at karachi airport for which no receipt was issued. Please note we were informed that we will not be allowed to board the plane if the us$100 is not paid.

I would appreciate to receive some feedback from emirates regarding the above and would like to hear from some one at emirates.

Ps. We are both skywards members and the supervisor at the emirates counter in karachi even refused us from purchasing skywards miles she said in verbatim "go to the emirates office and ask them"

To whom it may concern,
I am fed up phoning and e-mailing such a poor services airline! I had heard a lot of good things about emirates well I experienced alot and regret travelling with emirates! I would like you to send me the head office address or phone number so I can get in touch with them directly! I have went to my holiday and come back without my luggage nobody wants to get back in touch! I dont have time to run around I do have a job which I have to go to so I do expect a flipping reply as soon as possible!

Please join me to show to the world the truth about emirates airline ek and how it`s cheating it`s passangers, and employe.. And also how there no labour union.. And how they hiding the truth of firing crew for no reasons.. Because simply you can`t do nothing about it.. Before you buy an emirates airline ticket plzzzzzz think again and plzzzzz check on google how many complaines are already there.. Many thanks to all your support.

*eg: first class passangers did you know that ek offer you the cheapest water called emirates water costs 0.50 aed for 1.5 lt instead of evian.
*did you know caviar served in f/c has no expiry date, , omlette frozen.. Food stay without fridge for houres.. The wine is re-used on return sectors.. Bread frozen... They heat your meal on microwave as crew I know all this things.. Catering is only 50 per cent and they ask the crew to cinvaince you to eat what left... So all first class pax cheated all the time.
*did you know that crew flying in 16 hours flight can`t even save you because simply there r tired or jetleged as they do not get enough rest outstation so the company can make money..
Did

Emirates flight operations incharge at karachi airport mr. Feroz, I would say for him that (He make himself an honest person and than he may be sure there is one less rascal in the world)

What happened when I reached the emirates counter at karachi airport for travelling from (Karachi to dubai) he said u have an excess baggage around 35 kg, he asked me to pay 35, 000 around 1000 rs per kg after that at last he asked me to give him 15000 indirectly for his personal pocket for releasing my luggage, he is a kind of ###.

Dear sir/madam,

I am one of the passengers (Waruhiu/hmr) who flew in the above mentioned flight from dubai to nairobi and would like to inform you of my dipleasure with the manner in which my case was handled by your ground staff at dubai international airport.

I travelled with my family to dubai on 8th april - my wife, two children and my sister. The following events made me upset with your services.

1. 8th april 2009 in nairobi: my two children were placed in a different flight from the rest of us. One child is slightly over one year and the other four years. The children had been scheduled to fly on 9th april. After a lot of difficulties, we were able to fly on the same flight - an issue that took more than two hours to be sorted out.

2. 13th april 2009 in dubai: my younger son (One year) fell sick while we were there. My wife (Jane njoka) was scheduled to fly out of dubai in a different (Afternoon) flight from me and from the children. We made changes by contacting the emirates office in nairobi and your colleague in nairobi (Michael) confirmed that my wife's ticket had been changed and that we could fly altogether that morning. When we arrived at the airport, we were told her details did not reflect on your system though we later obtained this information. I was eventually informed by your ground staff that she would fly with us. We had a sick baby with us and we made this known to your staff. This was not to happen and eventually, I and the children flew and left my wife behind. Upon arrival in nairobi, the baby needed to be admitted but could not be taken in without the mother.

I consider the act by emirates (To deny the mother of a sick child to fly with the child) as totally irresponsible of the airline as well as morally and ethically wrong. I also consider this to be against fundamental human rights. While some staff on the ground empathized with our situation, some of them were completely insensitive and non responsive to the case at hand. Efforts to have my sister or myself left behind so that the mother could fly with the child went unheard.

Although it might be late for you to do anything now, any position that I consider on my end should be looked at from the manner in which the case at hand was handled. It is indeed my third time to have issues with your airline. As a matter of fact, I find it difficult to ever reconcile flying with emirates again or even recommend the airline to anyone. Needless to say that my flying experience on 13th april with your airline is the worst I have had in my 20 years of flying.

Hopefully, if this matters to you, you will be able to improve your passenger handling services, if only to save the reputation of your airline.

Sincerely,

Waruhiu henry

to whom it may concern,
most respectfully I am obliged to inform Emirates Authority about my bad experince this time. I had been flying Emirates for more than 10 years and have flew various destinations, only this time I had shock of my life when the emirates staff were impolite and rude to me. It happened on 6th of April 2009, I had direct flight from dubai to toront and I was flying economy class with the infant (15months). 3 weeks prior to departure I personally came to Dubai International Airport Terminal 3 to confirm my bassinet seat and was told by the Manager (Indian guy) that it is confirmed and he said that almost 3 times, the day of departure on entering the plane I was surprised to see that I had been issued seat between 2 passengers, I reported that to your respective crew members and the Ground crew Manager was v v rude and was totally not helpful to me. I have no reason to tell you that a single parent travelling with an infant should have the priority to bassinet seat, you would not imagine how terrible the flight was I had the baby on my lap the whole time (13 hours). I had been put through mental and physical stress, Even my baby felt sick post flight and still is recovering from it. Whatever you reason might be it is totally not acceptable that for sake of making money you put your customers through this, if there were not any bassinet seats available I would have been extremely grateful if your staff would have informed me and told me to change the flight. I understand there is a penalty to it I dont mind paying if your staff would have been honest to me. I woudl appreciate if proper action is taken against it and the airline saves me the trouble of taking the issue to higher authorities.
thanking you in gratification.
Dr Hajra H Mirza